Pizza Hut India Complaints & Reviews

Dear Sir, I am extremely pained while wring this that I have ordered pizza at 2036 on date. Not only the staff was discourteous on my inquiry when the pizza was delivered late by close to 1 hrs.Thd delivery boy made me to talk to Mr Balram as told by him.i was almost on the verg of accepting the order late by 50 minute but he exchanged such an unpleasantries that he compelled me to cancel the order.now I have ordered pizza at this time from other joint at 2145 hrs. Pl note I have been a regular customer and I have been accepting the late deliveries earlier also.This has been mental agony and loosing of peace of mind besides he disrespected and threatened me repeatedly to go complain against him. Looking forward to have just disposal of this feedback Wing Commander Rajinder Singh [protected]

Hello sir, I am rinki.Today i have made a credit card payment but i have received message on my phone that my bank make that payment but pizza hut website shows an error message but when i complained to the customer care they sent me an email on my mail id but they haven't done anything.Here i have attach message screenshot and [protected]@gmail.com this is my mail id please contact me here. Thanks & Regards rinki

I Had ordered a pizza(overloaded big pizza) a day before yesterday around 10:50 pm and was delivered at 11:15 pm but the pizza was not warm and was not in a condition to eat. So, i called the customer care the same day and they ensured us that we will be getting a pizza the next day as the outlets had got closed. The next day i waited the whole day and then again in late evening i called the customer care but they told me that nothing such was reported to them. When i asked them to file a complaint then they said that in pizza hut there is no place for the complaints to be listened. again after talks the pizza was not delivered yesterday. Now, today i again called pizza hut customer care and now got this form link and still the problem stands where it was the day before yesterday. I am totally amazed to see that such renowned name company is behaving like this. Really very disappointed over this type of behvaiour towards the cutomers. This kind of negligent attitude is not acceptable at all by such a big firm which says that the pizza will be deliverd within 30 min or you get for free. but here they are always late and fight for the amount. I tell them that you are late but still no change in the attitiude and even one day the manager of the store called me and that as you had not paid for the late delivery we are not going to send any more pizza to your address. Hope the attitude of your company changes in future. and rest for the amount i need it to be refunded as soon as possible. Thanks

anyone who is listening ; i have been actually quite fluxxomed and totaly frustrated by the experience which have been dealt to me by the leading fast food giant in the world . Pizzahut which is supposed to be customer centric company does not have any regard for customer centricity whatsoever;; let me enlighten you with the chain of events; event 1 13June 2015 trying to log on to pizzahut website .https://orders.pizzahut.co.in/phindia/web site is not reachable for good half an hour in the age of 3g and data rate in MB/sec which is incidentally the plan i have on my broadband. Really that is pathetic. event 2 in half an hour i was eventually able to log in and compiled an order and at the last when the option is taken for online payment; and i provide my card details ;and put in my otp and hit submit.. then page for the order is timed out ; so no order event 3 i receive a message from my bank that a sum of rs 401.12 was deducted from my account with POS sale purchase with my transaction id and pos id i am actually hungry i call my local pizzhut outlet whom was supposed to serve my order and ask them whether they received the order or not, the gentlemen on the phone claims to be the manager says that he has not received any order from my end . and asked what is the next order of action for my refund, which is genuin question in logic flow ... let me tell you the reply sir "i don't know what to do, mujhe to internet online order karne se darr lagta hai", this was really his words that i heard ; which shows discouraging attitude toward internet online ordering which in this age of technology is regressive nevertheless i was not angry toward his blatant attempt to put his idiosyncrasy toward online transaction on to a customer which is offence in itself; but it shows the rigorous lack of procedural knowledge on part of the manager of the store . event 4 exhausted by this converstion i logged on to pizza hut website and put in feedback in the site column and recieved feed back no 12240 by an auto generated mail; event 5 15 june 2015 i call up their helpline number and support guy wants me to order a pizza to i explain the four event mentioned above, to my utter surprise the custmer support guy says sir your money will come back in 2 to 25 business days yes 2 to 25 business days i was shell shocked ..a merchant refund in 2 to 25 business days which is nuts in today's ;age i mean online transaction does get mixed in service but even a govt. organization like Indian railways send your refund in 7 days . and let me tell you no where on their site this service level (2 to 25 business days) for refund is mentioned .. which is a again information disclosure issue . when i asked for the manger at the call center as the support representative was as convincing as a stone ; my call was hung up which was again in tone with experience; i hope this issue is resolved as soon a possible because even you know Dominos pizza isworking really well and guess what they delivered my pizza on 13 june through online payment right after this fiasco regards rohit sharma a hugelly disappointed customer

I had placed online order with pizzahut which they accepted and also taken the payment and so i was waiting for pizza to deliver, I got call from them after half hour saying that they cannot supply the order and they will initiate refund within 21 days as their normal practice and my jaw dropped. I did not understand what was my fault and why my money is not returned immediately, They promised that their duty manager will call me and update and they have taken complaint of this issue, till date nothing has happened. I have called them over 100 times on phone but they do not respond properly, They keep transferring the calls from one branch to another, The way they handle customers is very unprofessional and rude. I don't know how such company still runs in India, Why to people take service from such unprofessional companies when there are guys who do better. Rest assured i am not eating any pizzas made my pizzahut. Please do the refund immediately. My order details are as below. ************** Your yummy, lip smacking delight is being prepared with utmost love and attention at your own neighbouring Pizza Hut – Bengaluru - Doddanakudi Soul Space. Your order no. is[protected]placed on 06/06/2015 21:12:35) Delivery time is 06/06/2015 21:43:00 approximately *************** My feedback details are as below, which you have still not responded. Your feedback ID is 12286. Regards Suraj [protected]

i was not expecting this from pizza hut team on may 09 2015 me and my family went to have dinner in pizza hut jayanagar 4th bangalore. a guy from pizza hut i didn't remember his name (wearing spectacle and blue strip shirt) was very rude on all people of his team and that person even rude on us (guest's) it may be a fight between them (pizza hut team) and he is blaming us sorry again we wont go to PIZZA HUTA i was a loyel customer fot pizza hut but i am sorry to say that movement feel me wrong

I ordered 2 pizza's and 2 masala lemonade, but staff person not given bill, Then I request for herfir my bill given to me, But she said she's head accidentally added someone else in that bill, then the bill he gave me an order that the matter at 4:35 pm and was 4:53 minutes, Request you to please look in this matter

I ordered my Pizza on 14th Feb 2015 evening through online order and payment was done from my credit card. The pizza was not delivered for which I got the confirmation from PHD Crossing Republic. I raised a request for refund of 509.83 on 15th Feb, but so far there is no refund on my account in last 4 months. I followed up on customer care no. but all the time I am getting fake assurance. I have all the statements of my bank and your online invoice.

I have visited your store at Rajkot. A/c was not working. Reasons being power cut whereas there was no power cut in neighborhood. I am amazed if A/C is not working than his you people will be able to provide food because deep freeze will also not working. You staff doesn't have knowledge of company heirachy. They were not ready to give no of superior. There is not sufficient staff also to entertain guest. People were standing just to place order. I think company does not want to have social responsibility regarding their image. If you people have courtesy than at least contact us for detail complain

I visited pizza hut at The Great Indian Place, Noida and had a bizarre experience.Poor quality of food was served in comparison to the standard of food pizza hut provides.Service wasalso not up to the mark.Therefore, it resulted as a total waste of time and money.

this is absurd and redicilious that the bloody delivery person came and did not even gave us what i have paid for soon after calling the person he stooped reviving the call and no one replied to us this was very dirty and unpleasent experience at pizza hut In the big lunch box the delivery person did not even supplied the free garlic bread sticks the event spoiled my mood and money both bloody suckers I called the number for 8 times in a row to tell him he has not given me the complete parcel but he did not pick up the phone at all.

When its Pizzahut, we expect good, tasty and satisfying pizza. However, today's pizza at Growels 101, kandivli simply changed my opinion about the quality and taste of pizzas at Pizzahut. The garlic bread with cheese didnot have a hint of garlic taste in it. The pizzas(veggie supreme and country feast) where simply tasteless. the cheese quantity in the pizza was also scanty. To sum up, the pizzas where not at all worth the price.

On April 10th I ordered pizza online from Pizza hut. 4 X Veggie Overload 2 X Cheese Overload 2 X Cheese Garlic Bread 1 X 7UP The pizza order was routed to one of they local centers in Gachibowli Hyderabad After about an hour I started to call and check where my order was and was told its on its way. 15 min later I called and one employee (Syed Ibrahim) started talking rudely and abusively. Numerous calls and they kept telling me that it has been dispatched. Almost 2 hrs later the pizza arrived and was totally cold plus incorrect delivery. Here is what they delivered 2 Veggie Overload - Order was for 4 3 Cheese Overload - Order was for 2 The delivery guy at 11:30 PM told me he can go replace it but would take time. Anyway I took what was given and was told that I will be refunded the total order. Later they changed the story and said we can send you whole order again. I have sent many complaints to Pizza Hut but they keep calling and telling me that they can send the whole order again. I want them to resolve this issue by refunding me the whole amount in double for the agony they caused me and no I don't want any more Pizza from them ever

Hi I have been a permanent customer of pizza hut, and the complaint is regarding the pizza hut saket outlet. On 4Th jaune 2015 i visited pizza hut around 9 pm after a long tiring day i thought instead of cooking at home lets eat out .It was waiting for guest to enter the place, i was so tired i sat inside the pizza hut on the chairs lying next to the chair with the intention to wait coz i was to tired to stand, eventually my wait ended and the i sought the permission from one of the waiters to sit and he cleaned the table for me . I was waiting for someone to take the order and serve .While i am seated, drinking water manager came running and started yelling "i told you to wait outside and please walk out . Everbody was watching me and the manger, To end the discussion i moved out but i felt very humilated and embrassed . being a female its very embrassing, He could have said it in a different way, But he choose to humilate. Please help me resolve the issue

Hi, I have placed a order online on Friday evening at around 8.16 PM. The nearest pizza hut outlet which processed my order is soul space arena pizza hut counter no 4. As i have placed order at 8.16 i should be getting delivery by 8.50 or max by 9 pm. I received the order by 9.50 PM. the order i received was extremely bad... cold and badly cooked. I want a refund for my order. Please refund my amount - Rs.1375.16.

As in our city pizza hut open few days ago in gaya (823001) . there always huge crowd and managment was very poor . there is no any rules and regulation which are followed.even the pizza which i had ordered was not properly cooked. it looks that i have ordered for free. no value for money i want to say that pizza hut is brand but in our locality it was just poor condition

Hi, I am staying in a ladies pg which is adjacent to pizza hut in btm stage 2 near swadishta ahaar, Bangalore. After coming from office I smelled gas leakage from the pipeline of pizza hut which comes parallely next to pg passage. I informed the owner of pg and pizza hut manager and building owner. They said the connection is disabled. But we can still feel the lpg smell. I told owner and manager that we hav no other way to escape. But they dint take it seriously. Its at high risk.

I went to Pizza hut in nagpur which is 10km away from my house, over there i ordered a meal i think it was the 599 one and my bill came out to be 700 something with taxes. The meal included 3 pizzas, 1 potato thingy, garlic bread, and a cheesy dip. It was a take away, first they guy confused me with someone else's order and stopped me while i was leaving then he took another 3, 4 minutes to give me my order and when i reached my home i saw their was no cheesy dip and the garlic bread had too much salt so it was really disappointing to eat it without cheesy dip.

A delivery boy (chetan) of pizza hut has come to deliver my pizza and has taken extra 100 rupees my mistake and he is misbehaving with me . i have ordered pizza around 2:00 (dt. 1/jun/2015) . the no. of delivery boy is [protected]. my order no. is[protected].and when i asked him to return the money after sometime, he hasn't talked with me properly

I called pizza hut at 8:23 pm through [protected], they said that your order timing is 8:30 and your pizza will be deliver within 45 min, after completing my order. The delivery man reached at 9:16, when i said that you are late, he asked me to talk to his boss, when I spoke to him, he said that your order punched at 8:42 pm, so we r not late. And also they misbehaved with me when I told them its not my fault.I didn't recieve the order and send that delivery boy back. Sir, I just want their apology for their misconduct (even I returned the order there was no call for the same) and want to ask what was my mistake if they punched the order too late. Plz take appropriate actions against them. Regards Ela Gupta