Pizza Hut India Complaints & Reviews

Pizza Hut Store ID : 111 Its a home delivery, on call we were told to by customer care person it will served within 30mins as per pizza hut policy...but Food came after 50 minis, it was all cold and in bad condition..also when asked about the discount delivery boy (Prashanth) behaved very badly.. I asked him to call his manager (Sandeep) even he behaved very rudely, not at all customer friendly and asked us to return the pizza... We finally have to return the pizza back as it was not at all in eatable condition.. Spoiled the party and mood..very annoying..

I had ordered for Pizza on 26th April 14 at 22:26:13. I got a call from Rajarajeshwarinagar store at 23:02 that Pizza cannot be delivered - mobile number is [protected]. Order Number is[protected]. I had called up your customer care and they said they will ask someone to contact me. Next day I had called up the customer services thrice and they finally responded saying someone from store will call me. A guy by name Krishna called me from [protected] and he said it will take 21 days to get the refund. He said he is the assistant manager but was behaving like a fresher who has joined recently. No customer services at all. He said management is talking and they are trying to refund us at the earliest. He said he will call me on 27th, 28th and 29th and he never called me. Today I asked him to respond to my email that they will refund me and he gave me the email id as phd.[protected]@dil-rjcorp.com. But he also responded that he will not respond to my email that it will be refunded within 21 days. One of the worst customer services I have ever seen from anyone till date. I used to go for dominos but this time went for Pizza Hut and they are just mis utilising my money which is supposed to be refunded. My number is [protected] and havent got a call yet. I am planning to write an email to their headquarters in Brooklyn??

We ordered a pizza on Saturday 25 April which was supposed to be delivered at 19:27 hours. The delivery boy called Around 19:10 hours to confirm the address, and though I never mentioned my floor number to him but he knew the address as he had delivered pizza in the same address earlier to our neighbour. However it was surprising that later he denied the fact of knowing the address and said that the address which was given was wrong hence he was lost on his way. The order came at 19:47 hours which is 20 minutes late than its scheduled delivery time, hence we were supposed to get the pizza for free. I didn't want to argue with the delivery boy so I paid the amount but I am not happy with the way the order was handled and the promise was not kept.

Placed order on phone. Order number 2963 on 26th April at Thane's Cine wonder outlet for home delivery... Delivery boy was very arrogant, his language is very abusive. He does not know his job. He came without seasoning first time. He was not having change when he came second time. Reluctant to give bill ( invoice) receipt. He brought another colleague who was also same category and asked for Pizza back... All these behaviors are not expected from multinational like yours and that too being service industry... That delivery boy is not fit for the job and should be immediately sacked to avoid spoiling your company image.

I have order a take away piza from piza hut at 9.10 pm from [protected] number nd they have committed that order will b take place on 9.40pm but from that time i did not get single call from their side nd order has not place at as per their commited time. i had called them so many times on centralised number but they put my call on hold for aprox 9 min .evertime they saide me to check the status.finally they recd my complaint at 10.45pm nd deliverd at 11.00pm. when i recd my order it was not as per i have ordered. i want to launch a complain because it was not deliverd as i have ordered nd recd above as per expectation time it is not expectable and not good.

It's with great disappointment that I have to search a forum to submit complaint for Pizza Hut. I am a regular customer of Pizza Hut and the reasons have been the excellent quality of pizzas from Pizza Hut. My kids also prefer pizza from Pizza Hut rather than dominoes. However when today I ordered the pizza (order no[protected] not only was the delivery late, but the pizza was cold and to my horror undercooked. The sauce was running from the upper crust and my kids who simply adore the pizza refused to eat. I had to cook them meal late at night as the giant dinner box we ordered was no dinner we wanted to eat . This experience has left a bad taste in our mouth and I will think twice before ordering pizza from Pizza Hut. Please look into the same so that we don't have to face this ordeal again. I am also working with Hcl and often order pizzas for the corporate meals we have from Pizza Hut, hence I also don't want to face a similar situation in office which might leave us red faced in front of our client. The intention to write is to simply ensure that Pizza Hut stands out for its good service and food and not for the wrong reasons as I am an avid fan of Pizza Hut and I hope this feedback reaches to the right authorities and it is not repeated in future. Hoping for positive out come from this feedback. regards, Shazia Mallick [protected] [protected]@hcl.com

AT INOX MSX MALL GREATER NOIDA, THEY WERE ADDING TOMATO SAUCE WITH WATER.IT IS CAUSE A LOT OF TROUBLE IN THE PIZZ A HUT. I SAID TO PIZZAHUT AGENT THAT IT IS NOT RIGHT THEN HE REPLIED THAT COUSTOMER ARE JOKING WITH U.BUT I TOOK THE TOMATO SAUCE BY COUNTER.SO HOW CAN DO IT BY ANY COUSTOMER???? PLZZZ IMPROVE URSELF AND DO SOMETHING AGAINST INOX TEAM.

I placed order for 2 medium country feast pizzas and used PHE01 code. I used android application to place the order. I used credit card for payment. After making payment there was some issue with application and order was not placed (no order id). But my credit card has been charged for INR 470/-. I checked with my bank. This is not a bank issue. They have given my transaction approval code (009664). I raised issue on 19th April itself (reference id: 7221). I raised another complaint on 21st April (reference id: 7436). But no action has been taken. Please resolve ASAP. It has been a really bad experience with Pizza Hut. I would think 10 times before using Pizza Hut now.

Placed an online order on 13th April 2015 & made online payment but due to unavailability of service it could not be delivered.i was assured that the payment would be refunded in the account within seven working days but till now I have not received the refund. Transaction Status Successful Transaction Posting Date 13 Apr 2015 Transaction Value Date 13 Apr 2015 Description PG/CIDS[protected]/BILLDESK/Pizza Hut Input Branch RAJA PARK Debit Amount 391.79 Credit Amount Reconciliation Reference S82245570 Transaction Type E-Payment Debit

On 14/11/2014 i placed an online order to Pizza Hut, but after half an hour i got a call from their profit centre Mumbai store that due to technical issue my order did not place properly, so if i want to continue with the same order they convert it into cash on delivery and online payment get back to my card account in next 30 days. Accordingly i pay the amount in cash but still did not get my online payment back. Also your delivery boy reach my residence at 10.45 pm where as my delivery time is 9.30pm. So they are fail to deliver my order on time as well as they did not refund wrong payment in appropriate time.

The quality of the pepperoni pizza and the veggie supreme was pathetic. The staff at the Pizza Hut, SGS mall branch, Pune are not interested in building relations with the customers. Highly disappointed on getting such a service being very old customers.

Last wk Sunday I ordered 1 pizza, and the delivery person came after 50 mins with having lots of other orders kept in box on the bike and mine was hanging on the handle and was not hot as well. He was such a mannerless person, telling that its hot if you want to take, then take else i have to go for other delivery, when i claimed 30 mins late delivery, he told that today its not applicable, today 1hr free delivery is applicable, how can it be change sudden, nobody informed me while ordering also. this was the first worst experience i had with pizza hut. he took away the pizza from my hand. dominos is far better than any other.

My name is subham agrawal.My mobile no. is [protected].i m at bhagalpur, bihar, india.i bought paneer overdose pizza nd veg baked pasta.bt pasta was not cooked nice.when i informed the staff he begain to argue with me telling that i m never eaten pasta...

Satyaki Das, Mob:[protected]..I am lived in a small town malda, West Bengal.Pizza hut newly launched an outlet in malda town.I ordered the pizza 15th april 5:33 pm.the delivery was good as always.But I ordered a tandoori paneer and given free fiery chicken beacause buy 1 get 1 offer.I wished fiery chicken as free pizza but given a veggie pizza and the pizza quality is also bad.I and my mother is very angry for this mistake.I loved pizza...so please deliver ordered pizza with good quality.I want my money back!!.

I ordered 2 pizzas today(15 April) on 9:19 It's 10:25 now and i have not been delivered my pizzas yet I called at [protected] and Ms. Abhishek picked up and I told him that I was told to delivered by 30 min but didn't got my order He said my time was extended to 45 min When I asked him that why did this happened he told me that this is how it's done I told him it is wrong and something should be done But he told me that nothing would be done and your pizza would come late only I said you should say it at the time of ordering that it would take 45 min but he replied that " I told you now" This is not the way to talk

The service provider is cheating customer by claiming extra 30% topping wherein it is prima facie far lesser as compared to a normal pizza. The were rude and unpleasant and were justifying the act even when accepting the quantity was not upto the mark.

Pizza Hut has a pizza which is termed to be from the "Flavours of the world" and is named as "El Mexicano Nacho Pizza" and is said to be topped with "Nachos". However, instead of topping the Pizza with expensive "Nachos", Pizza Hut is topping the same with cheap "Bingo Mad Angles". I spoke to their shift Manager and Assistant Manager, just to ensure if it is the outlet that is cheating. However, the shift manager and the assistant manager confirmed from their company recipe, which is common across the country, that the toppings mentioned are "Bingo Mad Angles" and the same are also supplied to them as a part of company supplies. I have also checked the internet and can see a few similar reviews by other consumers. However, I do not know if someone officially filed a complaint against the same. If the Menu mentions topping to be "Nachos" they should provide the same and not some cheap quality chips. I am sure, they would not dare to do something of this sort in any other country. I have provided a feedback of the same to their company Feedback site and also posted the same on Facebook, but as usual the company does not bother to rectify their error as they have the "Chalta hai" attitude for Indian Consumers. They are cheating the Indian Consumers and I would like to lodge a complaint of "Fraud" against them.

Pizza huts is horrible when serving for home delivery. i called up pizza hut thrice but still they dint place my order, finally one of the guy placed my order, but later he called up and told that order has been cancelled.. what the hell is this, how can pizza hut be so bad for serving their customers, i regret that i should have called dominoes, since they dont irritate customers and take fast order, i swear i wont called pizza hut ever and after getting such a bad experience i wont visit their restaurants also. pizza hut should know that their brand reputation is declining.

My Name- Rohit Kosta Mob.[protected] Order number :[protected] Order Pick Up Time: 19/03/2015 14:15:00 Store- Pune Hinjewadi I ordered four pizzas on 19 march as i have mentioned above and it was totally unhiegienic and uneatable and we throw out all pizzas. And regarding that same issue i talked to store manager and he told me that i will get refund within 20 days and i didn't get any refund till now. I tried calling to store manager but that guy is ignoring my call and i also call pizza hut 39883988 but they are not ready to take the complaint, whenever i ask them to transfer my call to store they always tell me that you will receive a call from pizza hut. Please try to resolve this ASAP.

Hello, I have placed an order on 15th March 2015. My order no. is[protected]placed on 15/03/2015 20:19:14) (Registerd mail id:[protected]@gmail.com) But due to some technical problem, PHD did not received my order. The amount of Rs.218.44/- have been deducted from my bank account. I have talked to PHD customer care executive twice, and provided all the details. 1.Rahul Rai Employee ID-327572 contacted on 15th March 2015 2.Jatin Employee ID-27345 contacted on 09 April 2015 Both of them registed my complaint but they were not ready to give me any complaint number. After almost a month still i have not received any refund. Please do the needful. Thank You, Shailin Shah