Pizza Hut India Complaints & Reviews

The quality of the pepperoni pizza and the veggie supreme was pathetic. The staff at the Pizza Hut, SGS mall branch, Pune are not interested in building relations with the customers. Highly disappointed on getting such a service being very old customers.

Last wk Sunday I ordered 1 pizza, and the delivery person came after 50 mins with having lots of other orders kept in box on the bike and mine was hanging on the handle and was not hot as well. He was such a mannerless person, telling that its hot if you want to take, then take else i have to go for other delivery, when i claimed 30 mins late delivery, he told that today its not applicable, today 1hr free delivery is applicable, how can it be change sudden, nobody informed me while ordering also. this was the first worst experience i had with pizza hut. he took away the pizza from my hand. dominos is far better than any other.

My name is subham agrawal.My mobile no. is [protected].i m at bhagalpur, bihar, india.i bought paneer overdose pizza nd veg baked pasta.bt pasta was not cooked nice.when i informed the staff he begain to argue with me telling that i m never eaten pasta...

Satyaki Das, Mob:[protected]..I am lived in a small town malda, West Bengal.Pizza hut newly launched an outlet in malda town.I ordered the pizza 15th april 5:33 pm.the delivery was good as always.But I ordered a tandoori paneer and given free fiery chicken beacause buy 1 get 1 offer.I wished fiery chicken as free pizza but given a veggie pizza and the pizza quality is also bad.I and my mother is very angry for this mistake.I loved pizza...so please deliver ordered pizza with good quality.I want my money back!!.

I ordered 2 pizzas today(15 April) on 9:19 It's 10:25 now and i have not been delivered my pizzas yet I called at [protected] and Ms. Abhishek picked up and I told him that I was told to delivered by 30 min but didn't got my order He said my time was extended to 45 min When I asked him that why did this happened he told me that this is how it's done I told him it is wrong and something should be done But he told me that nothing would be done and your pizza would come late only I said you should say it at the time of ordering that it would take 45 min but he replied that " I told you now" This is not the way to talk

The service provider is cheating customer by claiming extra 30% topping wherein it is prima facie far lesser as compared to a normal pizza. The were rude and unpleasant and were justifying the act even when accepting the quantity was not upto the mark.

Pizza Hut has a pizza which is termed to be from the "Flavours of the world" and is named as "El Mexicano Nacho Pizza" and is said to be topped with "Nachos". However, instead of topping the Pizza with expensive "Nachos", Pizza Hut is topping the same with cheap "Bingo Mad Angles". I spoke to their shift Manager and Assistant Manager, just to ensure if it is the outlet that is cheating. However, the shift manager and the assistant manager confirmed from their company recipe, which is common across the country, that the toppings mentioned are "Bingo Mad Angles" and the same are also supplied to them as a part of company supplies. I have also checked the internet and can see a few similar reviews by other consumers. However, I do not know if someone officially filed a complaint against the same. If the Menu mentions topping to be "Nachos" they should provide the same and not some cheap quality chips. I am sure, they would not dare to do something of this sort in any other country. I have provided a feedback of the same to their company Feedback site and also posted the same on Facebook, but as usual the company does not bother to rectify their error as they have the "Chalta hai" attitude for Indian Consumers. They are cheating the Indian Consumers and I would like to lodge a complaint of "Fraud" against them.

Pizza huts is horrible when serving for home delivery. i called up pizza hut thrice but still they dint place my order, finally one of the guy placed my order, but later he called up and told that order has been cancelled.. what the hell is this, how can pizza hut be so bad for serving their customers, i regret that i should have called dominoes, since they dont irritate customers and take fast order, i swear i wont called pizza hut ever and after getting such a bad experience i wont visit their restaurants also. pizza hut should know that their brand reputation is declining.

My Name- Rohit Kosta Mob.[protected] Order number :[protected] Order Pick Up Time: 19/03/2015 14:15:00 Store- Pune Hinjewadi I ordered four pizzas on 19 march as i have mentioned above and it was totally unhiegienic and uneatable and we throw out all pizzas. And regarding that same issue i talked to store manager and he told me that i will get refund within 20 days and i didn't get any refund till now. I tried calling to store manager but that guy is ignoring my call and i also call pizza hut 39883988 but they are not ready to take the complaint, whenever i ask them to transfer my call to store they always tell me that you will receive a call from pizza hut. Please try to resolve this ASAP.

Hello, I have placed an order on 15th March 2015. My order no. is[protected]placed on 15/03/2015 20:19:14) (Registerd mail id:[protected]@gmail.com) But due to some technical problem, PHD did not received my order. The amount of Rs.218.44/- have been deducted from my bank account. I have talked to PHD customer care executive twice, and provided all the details. 1.Rahul Rai Employee ID-327572 contacted on 15th March 2015 2.Jatin Employee ID-27345 contacted on 09 April 2015 Both of them registed my complaint but they were not ready to give me any complaint number. After almost a month still i have not received any refund. Please do the needful. Thank You, Shailin Shah

My order was confirmed and then cancelled by your call centre/store guys. This is utterly frustrating. I had taken the number from the Pizza Hut website[protected] and called and placed an order at 7.47pm. I was told the pizzas would be delivered in 45 mins. When I called at 8.40pm to check, I was placed on hold 3 times for no reason and then told that the order was cancelled. When I asked how come, they had no reason and kept placing the call on hold. I called back again to check and again was placed on hold for more than 5 mins. I am very unhappy with this overall experience and would never again order from Pizza Hut. They almost ruined a party. If they made some mistake internally, atleast apologize and mend it rather than putting the call on hold infinte times and not resolving the issue.

Despite being regular customer, I had disastrous exp on my last two orders: 1. 28th March'15 Order: Pizza was Cold and the person did not bring credit card machine despite of me telling them on phone. And was promised a complementary on next order as a kind gesture. 2. 10th March'15 Order: Previous complementary order was not given because the customer care representative had not written any complaint. SO they have written it again but not given me any id as proof. - Pizza was again not so hot and the delivery boy did not bring machine. - On his 2nd visit Card Machine was not working. (8:52PM) - On his 3rd visit at 11:07 PM; when everyone in house is sleeping he rings the bell for money (TIN No.: [protected]- Pizza Hut Receipt; INVOICE No.:000019-ICICI Bank Receipt)... I paid him nicely no harsh talk as it was too late but is this really correct???????? Seriously FALSE COMMITMENT and MISTAKE Over Mistakes. You guess have lost all will in market and after that also you are trying with this repo it's really bad. You can call me on [protected]. I will send all the scan copy of bills with timing if needed.

Hi there i went to this pizza hut (#262/1, Garebhavi Palya, Hosur Main Road, Bommanahalli, Bangalore 560068) Tin No [protected] Invoice No[protected] Date 07/04/15 Time 9.52pm i have ordered 4 vegetarian pizzas on this particular for take away to my house and it was delivered to me on that particular pizza hut outlet and i regularly purchase pizzas from this outlet and i when i want at home and started having it with my family . i opened all four pizza and there i found one pizza was different .. it was like soyabean, i thought by mistake they give us soyabean pizza, so we ate. as there was different type of pizza so we family of 4 shared all the pizza .. and every one ate, later we came to know that, that was not soyabean it was some chicken pizza. As we are JAINS so eating chicken means sin for us, and my mom there itself started vomiting, from past 3 days she is not well.. That particular night i have gone to this pizza hut outlet to complain about this matter i did not got any response from their side and they were just giving excuses to me like it is been done by mistake and when i told them i will take this matter to a consumer court so they were saying me like we will let this matter know to their higher level and still its past 3 days but no response is been carried out from their side so i am filling a complaint against this injustice which has taken place in my case and let know consumers how pizza hut treat their loyal customers and i have all the proof of these and even in the box the sign which is to be mentioned is not been done by them the green dot or the red dot i can attach or send all the proofs please help me out i am a customer who is been harassed by the pizza hut in such a manner.

This is to appraise you and give a feedback on one of the most unsatisfactory experience from Pizza Hut. I placed an order over tel Number[protected] through my mobile no.[protected] at 18:03 hrs on 8th April, 2015. But the delivery was not maid in time and as per the policy the pizzas had to be delivered for free. The delivery boy reached at the delivery address at 18:47 hrs. When the same was asked from the delivery person I was denied for the same. When checked in the delivery challan we found that the order punch time 18:16 hrs although the order has been placed at 18:03 hrs and the same had been confirmed by the executive who took the order. The answer is required for the inconvenience caused. We tried to reach the customer care and lodged a complaint for the same but did not get any response. We have also dropped an e-mail to "[protected]@dil-rjcorp.com" but still there is no response therefore we have moved. The delivery challan has been attached for the same. Expecting some response on the same. Regards, Krishna Tiwari +91-[protected]

I REACHED AT 07:15 AT THE STORE 07:30 I GAVE ORDER TILL THEN I WAS SITTING IDOL. I ASKED NITIN SHETTY THE PESON WHO HAD TAKEN MY ORDER TO INCREASE THE BLOWER AS I WAS SWEATING BUT HE DIDN'T GAVE A PROPER FEEDBACK. BY 8PM NO ORDER THEN I SAW THE STORE MANAGER I CALLED HIM UP HE CAME TOWARDS MY TABEL AND ASKED ME YES SIR, I HAD TO SAY IN FAUL LANGUAGE THAT DO YOU WANT ME TO SEND THE MAIL AS STILL THE FOOD IS NOT BEEN SERVED I WAS SHOCKED AFTER THAT STAEMENT AS IN 1 MINUTE THEY SERVED ME EVERYTHING. SECONDLY AT THE TME OF BILLING THE PERSON ON THE CASH COUNTER SWIPED THRICE WHEN I ASKED HIM WHY DID YOU SWIPED THRICE HE SAYS THERE WAS SHOWING DECLINE THATS WHY... THE TOILETS WERE WORST... ALL TISSUES WERE FALLEN DOWN. THERE WAS WATER WASTAGE AS NO ONE HAD CURTESY TO CLOSE THE TAP. THERE WAS A TISSUE FALLEN ON THE WASH BASIN. WHILE TALKING WITH EACH OTHER NITIN TOLD SATISH WHO IS A STORE MANAGER THAT " ARE SIR AAP TENSION KYU LE RAHE HO AAP SO JAO" I DON'T THNNK THIS IS THE RITE WAY TO SPEAK ON FLOOR WITH A MANAGER. WHILE LEAVING I SAW ON ABOVE THE CASH COUNTER IT WAS WRITTEN [IF YOU LIKE OUR SERVICE PLZ RING THE BELL] WHEN I DID THIS THERE WAS NO ENTHUSIASM IN SAYING THANK YOU IT WAS SOUNDING LIKE THEY HAVE NO STRENGTH. I WANT TO TAKE ACTION ON THIS ALSO DO MAIL ME YOUR CINWONDER STORES MAIL ID, THANE REGION HEAD MAIL ID, MUMBAI REGION HEAD MAIL ID, MAHARASHTRA STATE MAIL ID, INDIA'S HEAD MAIL ID, AND YOUR MAIN HEAD FROM OUTSIDE MUMBAI MAIL ID, ORELSE I HAVE TO MAIL TO CONSUMER FORUM..WHICH WILL THEN IMPACT ON YOUR JOB. NIKUNJ

Sub: Pizza hut guy hit my parents on activa and now Pizza hut owner threatning Hi Sir, the incident happen @ 7 pm on 5th April 2015 near housing board turn from HUDA vivekananad road, My parents shri Y.V.Madan (Retired Indian Air force) and Mother Suraksha Madan are taking turn on Activa with indicator on and mother giving indication of turn, Then suddenly a Pizza hut delivery boy name Deepinder Jeet Singh ( licence number HR[protected] with vehicle number HR02 AD 4218 ( HIS manager Name Vikas [protected] ) ramped the vehicle with high speed on activa and my parents got hurt a lt, ( injuries are happen on my father below stomach and lot pf pain on leg and upper body) and my mother got injured on chin. My father on below stomach area the handle of Pizza hut deliver bike got ramped such a velocity that lot of blood clot has happen. At that time we are in so stress that we took our parents to doctor and pizza boy agreed that his manager is coming and will come to us and help. The pizza boy is worried only for his pizza to be delivered and need to go. ( I can show up that we had medicine and injection prescribe by doctr and our activa got hurt) There are nearly 1-15 people around who are eye-witness of this case. In the rush I need to take my parents to Doctor in HUDA . After returning from doctor and intial aid, when we return home we tried to call the delivery boy with phone number given ([protected]) with this number being invalid then we call up his manager ( Vikas - [protected] ) and explained him then situation and asked to meet us at our residence ( he agreed and said that he will meet at 10 am 6th april 2015), Post 1 hr he called from and said that his manager wife is ill and cant come, then he passed his phone to his owner, the owner threatnes me that he is a lawyer and he will file a FIR on us and ask us to come and meet at PIZZA hut. Sir if that life of a common man is so low that a Pizza hut who are known to be deliver fast and 30 min, can hit any one and then in turn will threatn to make the life hell of common man. Is this what we are living in India that these guys can hit the senior citizen and then in turn will threatn them for FIR and known for his lawyer. Sir please help in this case Following are the address given by the hitter : Amarjent Singh, H.No. 45, Priti Nagar A, Farakpur, J/W shop, Yamunanagar - 135002 THanks Anish Madan +91-[protected] +91-[protected]

I have been having disappointing experiences with pizza hut delivery food, delivered by the pizza hut laxmi nagar, delhi outlet. The quality of the pastas I have been ordering has been very poor. There is no amount of red sauce whatsoever in the red sauce pastas so ordered. The taste of the food is bland and disgusting. It is a total waste of my money and I feel completely cheated. Earlier also I have had issues with the quantity of pastas delivered, which was astonishingly low once or twice. I have been trying to complain on the standard 3988 3988 phone number, on which they always promise to call back regarding the issue but never do. This is a situation of total helplessness and deceit for us customers. I want a resolution of my issues as soon as possible.

I ordered a delivery from PizzaHut in Thane (W), Mumbai. Once the payment was made online and money debited from my account the order failed on pizzahut homepage. After that i was expecting a call from Pizzahut but no one called or no mail or sms from them. When i called the customer care they diverted me to a department to solve the issue, where the customer care said that i will get my refund within next 21 days and i will get a call from the thane outlet in next 5 mins. No one called in 5 mins and its been 24hrs still no one called. Now i don't understand why it takes 21 days to refund an amount as small as Rs. 220/-. When such issues happen with Dominos they refund in 7 working days, then why pizzahut keeps our money for so long. Request to resolve the issue at the earliest.

Hi, i had ordered by 2:12pm and received the order by 3:26pm, which was more than an hour and in between when i had called the customer care to check the status a female promised me a complimentary as it was late, when i received the order first the delivery person Mr john asked me to pay the full amount to which i refused he called up his manager Mr krishna who was very rude and acted if i was a free monger, then they said rs 500 would be deducted and when i asked about the complimentary they both were like i was robbing them and became very rude and bossy to which i couldn't tolerate and had to send back the order of which both were happy to take it back. I request the concerned authority to take serious action against them.

Hi, Earlier I submitted a feedback for refund issues, feedback ID is 5073. On 7th of march through online payment I had made an order of Rs 517, order id[protected]placed on 07/03/2015 13:07:56). The order was cancelled, and I was told I would be refunded, But more than 21 days passed and the refund is not made yet. Can you please look into the matter.