Pizza Hut India Complaints & Reviews

I went for a meal to Pizza Hut today and I noticed discrepancies in the bill. Firstly, they charged VAT on service charge (which by law is not permitted). VAT is supposed to only be charged on the amount of food and drinks. Another discrepancy which I noticed was, that when they deliver pizza, they still put service charge (which again should not be done as we aren't availing any of the services of the Air Conditioned restaurant)

sir i have given an order of pan pizza at 16:09 from noida.at per your term we have to receive the order at 16:40.but we receive the order at 16:51.after that the quality ko pizza was also not good nd when we complain this to pizza centre at noida sec 18.they said us that in 49 we get only this type of pizza which was not a good way of communication as per your brand.so i have following two complain- 1 the delivery was late 2 quality and way of communication was very bad

I had visited Pizza hut and was served by Sameer in Powai, Mumbai. Azim was at the cash counter. This happened on 21 Jun 14, bill attached as proof. Now any regular customer goes and orders the stuff they are aware off. So i was aware off the meal for 2, 4 etc deals. I was also aware of pan pizzas etc. We were struggling to place an order for meal for 2 as it was neither sufficient nor seemed less. So we decided to order another small pizza in case it was needed later. Now we were scanning the menu after placing the order and later came across new deal which had 1 big pizza+1 portion of Garlic bread and 2 pepsi. Seeing are requirement and the way we were struggling, this deal was the best for us, but was not suggested to us by the waiter. So we called the waiter, requested a reorder after cancellation of the original order placed. This request was rejected outright by both Azim and Sameer saying that the order has been placed. When i requested Azim, he informed me that the Big pizza deal, i m talking about, is not liked by customers in general, so it is not suggested by the staff. So it is an error but i have to live with it!! Here's what i think, the Big pizza deal would have saved me INR 300 at least. I don't know about other customers. I think the pizza hut waiters in Powai cannot give suggestion, just take order, charge SERVICE CHARGE for NO SERVICE. Also, there was no soup and hot tea available. After complaining again, Azim suggested that he can ask the chef to make the same, but this was outrightly again rejected by Sameer, the waiter. Also i requested for a feedback form which was not given. When i was about to leave, i reminded Azim of the same and he then initiated to give, but i then gave it a pass. THIS IS PATHECTIC service. I don't know what are you these guys CHARGING FOR!! And the best part, , Sameer went to AZIM and was seen having a laugh as if he has heard a joke of the millennium. Whether action is taken or not, i am done with Pizza hut powai Regards

We ordered a pizza on 18th June 2014 between 13.04pm & 13.15pm. The call was transferred to Rutu Park, where a lady confirmed our area was within Pizza Hut's delivery limits & then went on to take the order & confirm that the pizzas would be delivered in 30 to 35mins. Between 14.01 & 14.15 I called the same number 39883988, the customer care executive informed me that he would get the store manager to call me & that WITHIN 10 to 12mins I would receive a call. Between14.20 & 14.30 I had to call yet again and was told by the call centre representative that the pizza would be there in 10mins. The 4th call was made between 14.55pm & 15.05pm - TWO HOURS from my order time & I spoke to Pratik (at[protected] and was told that there was NO SUCH ORDER showing against my address/cell number! He said that he would get the store manager to call. Since the store manager had been calling since the last 2 hours, I insisted on speaking to a team manager. I spoke to Pratik's team manager Anthony (none have second names & sure know its better not to give it out) and was again told that the call centre had received a message from the store manager WITHIN 30MINS of our order that the order had been cancelled since our address was beyond their delivery point. And that the store manager TRIED calling 5 or 6times but could not get through my number. 1. Why was I told in my 3 previous calls that the order had left or that the store manager would call, if it was already recorded that the order was cancelled?? Why did it take me TWO hours to be told? 2. Did the store manager lie about having tried to call me? Why did the lady who took my order confirm (when I said I am aware of a Ritu Estate & not a Ruttu Park) that our order would be delivered? 3.Why the need to hide & cover up by the customer care & by the store manager?? I need a reply on the above. I am waiting for the call back since 18th June. Today is 21st June. I was told by Anthony that I would receive the call back! Is PIZZA HUT ready to sell its reputation at the hands of the very customers that it survives on??

The most harassing situtation occured 21 June 2014, 05:43pm. Order was accepted amount cross confirmed twice 1109 INR by guy SUDERSHAN. At 6:48pm called for its recovery, put me on hold after a long long queries, phone put it on hold till 7:10 pm. Called again at 7:15pm, picked up by Naveen again the iteration of queries, harrasment Finally connected to ADITI TALWAR, team lead, talked in rude way and tried hard to put all blames on me. At 7:30pm all end with no results, What I have is very bad experience and will not call PHD again. Gonna lodge a complaint with Consumer Forum. No one pays any heed to customer words, embaraced a lot.

Hii
Yesterday was @ Amar Hotel ...went to Pizza hut @ 11 PM - firstly being ignored to take order - and after while we going outside - again called us to give a last order ( felt ashamed - to go back to the counter ) ... Always observed there are 2 menu cards on my previous visits - 1 is normal which is available @ all your stores - another one was in little higher prices- both the menus are slightly change in terms of prices and A la cart ... Where in I asked for normal menu - to order a combo of 1 pizza - 1 toast and lemonade ( 3 sets )- it was clearly ignored by the manager ( Blue shirt - Sumit ) that the said menus are being discontinued- I was shocked and same was pontiff again ... Here i did nt understand - why that manager ignored firstly to us - and again calling to ask indirectly to purchase higher one .-- Is there any value for money- or these pasted /marketing posters is just to attract someone to get inside ...??????

expecting revert ..

Rdgs
George
[protected].

I have ordered on 18/06/2014 at night 10.11 pm on number 39882988 to pizza hut. I had conversation of 5minutes 40 second. After clear conversation and amount which was 590 rupees my pizza was not delivered in between i called 2-3 times but this phone was not working and at 10.40 i was able to connect with 60009000 and had very clear conversation that what is status of my order as they were facing server problem so couldn't able to trace and CSE told that i will be getting call from my near store. After long waiting when again I called simply reply was my order has not been process and they cannot do any thing as store is closed.

Very pathetic way to deal with customer. To the worst part when i have submitted my feedback first time i receive a call to know the things i was in a meeting so your CSE agreed to call me after 30 minutes which they haven't called till date.what a way to deal with customers and feedback. i need some strong against the person who has taken order and need a apology in writing as my 2 kids slept without having dinner on that date.
Also advice to you if you cannot serve masses please don't come with any offer and you are not technically sound close down your IVR and telephonic based system


Dr. S.K Singh

HI, Very pathetic customer service. We ordered (#[protected]) pizza via online today in afternoon, even after chasing thrice we haven’t got Pizza for next 1.5 hour. Delivery boy was late by 2 hours and when asked on getting late, He rudely respond ‘lena hai to lo mere pass or bhi delivery hai’ and he left without delivering Pizza, even I was talking to Customer care about this. I tried to speak to store Manager but he was too rude and said we don’t have time commitment if you want u can have or not and put my call on hold for long. Later got call back after 20 mins, from him and he keep asking me ‘what I can do for you’ but refused to give discount on. Might be there is not time commitment on delivery pizza 2 hours delay and rude customer service is not acceptable. Finally I didn’t get pizza this afternoon. And this is not a first time, we order two weeks back and had same issue, so thought to raise this time. I don’t know, the resolution of this complaint but will surely neither order nor recommend to Pizza Hut in future. Unsatisfied and Annoyed Customer. Sandeep Bisht

This with great anguishness i am writing this complaint against the sale of coupon which turn out be nightmare exercise whenever we are trying to place the order to the pizza hut. Today when we are trying to place the order on pizza hut and asked for the coupon discount on the pizza of our choice, there representative Mr PARAS (Employee Id :- 326951) has refused to give us the discount on pizza of our choice stating this coupon is not applicable on the pizza of our choice. At the time of selling their coupons, they never disclosed the T&C's regarding the applicability and when one places the order they suddenly come up with there T&C's of non applicability. This appears to be a clear cut case of misleading selling of Pzza hut discount coupons and cheating the customer. Request to take the corrective steps against this cheat. Regards Vivek

I have given a small home delivery order on 20-06-14 and it was assured me that it will be delivered in 30 minutes, but I have received the order after 180 mins. When I ask him to go as per your delivery policy, he taken back the order without delivery. Really disgusting. Rubbish service.

on 18june 2014 at 8.52 p.m i ordered for 4 pizzas from mobile number [protected] .when i again called up at 9.40.p.m your executive told us that our ordered was not registered within the minutes we received callfrom pizza hut v3s mall that delivery boycome backfrom half way and our pizza will deliverd within 15 min.but pizza was deliverd after one hour . our guest were wating for 2 hour for pizza .and when we serve the pizza we found the wuality of pizza was very poor there was very little cheese so we request you to please take the appropriate action regards ashu verma m [protected]

I ordered under 1+1 Wednesday free pizza scheme dtd. 18-6-14 to Pizza HUT 5 To 10 & 12, Parsvanath Plaza, G Block, Sector 27, Noida at 7:30PM

No pizza has been delivered to me after 2 follow ups also at customer care[protected].
Pathetic Situation, when these people cannot handle delivery why they came up with these offeres and compete Dominos

Ref.: POS No.: T3803, Token No.: 186 Order No, : not readable dated[protected] Time 11:10p.m. Bill amunt: Rs. 4388 I am a regular and valued customer of Pizza Hut. On 18th june I dined with 12 guests at East End Mall, Gomti Nagar, Lucknow and ordered 6 starters, 6 Medium sized Pizzas and 2 pitchers of masala Lemonade. Before placing the order, I told that order should be converted into convenient offers, which was agreed. But, was shocked to see that bill was purely on alacarta basis with one west side discount which they asked for and I innocently gave. This never ever happened with us at Pizza Hut. Kindly look into the matter and get the excess money charged refunded to me. Also ensure stopping such unethical business and maintain the esteem brand of Pizza Hut. DR. AJAY PRAKASH email: [protected]@gmail.com (m): [protected]

Hello, Today I went to PHD, Aditiya Mall, Ghaziabad. Ordered for crown pizza but they said it is discontinued, later came to know through friend it is available in Pizza Hut Dinner Restaurent. Secondly Seating arrangement was pathetic, AC was not working and adding to this wrong pizza's was served, So ordered delayed by 20 minute. Later on when I asked for home delivery, then too wrong pizza in veg variant was delivered Regards Gagan Singh Rathore +91-[protected]

We have place a order on 18-June-2014 at around 18:50 PM with 6 PAN Pizza's but the rider place order 5 PAN Pizza's with the Bill of 6 PAN Pizza's. His manager says that there is no policy available regarding this wrong order. Also called to customer care 2 times and then they disconnected the call without assist us properly. We want to know the process for escalation matrix. We have wasted our 2 hours for this order but did not get any proper response from customer care as well as store manager. We are expecting the positive response from your side. Thanks in advance. Regards, Vijay

Sir, I am a Chartered Accountant and a regular customer of Pizza Hut at Guwahati (Assam). Here in Guwahati we have noticed that VAT is charged @ 14.5% on value of food whereas the rate of VAT in Assam on cooked food is 5% only (sl no. 112 of Schedule III of Assam Value Added TAx Act, 2003). Hence an excess collection of 9.5% is being done by the PIZZA Hut stores at Guwahati, This is a heavy illegal collection may be due to lack of clarity on VAT rates. The matter must be looked into with priority. Sincerly CA Prabesh Agarwal +[protected]

We ordered for 1 Veg baked pasta, 1 non-veg baked pasta, 1 BBQ Chicken and 1 cheesy garlic bread from Pizza Hut Delivery, Cyber Hub, Gurgaon today dated 15.6.14. To our disappointment the pastas and BBQ chicken was super horrible. Pastas were made in a ridiculously spicy red sauce due to which our stomachs has gone for a toss and BBQ chicken was stale cooked in some stinky oil. We ate some as was very hungry and throwed the rest in the dustbin. We are a Dominos customer and ordered first time and the last time from Pizza Hut. Your services have detiorated over the time it seems as you guys have been serving bad quality food to your customers. Would definitely escalate my complaint and the feedback to the higher authorities. Would never ever order again. Pathetic food experience!!

I have made an order of Mushroom & Corn Delight Big pizza, Order number 7758 at 7:35 PM 14 – June 2014, Saturday. MY order # 7758. At 8:15 I called the customer call center and informed them that I yet to get my pizza, I was also enquiring about Pizza Hut liability in the absence of meeting 30 min promise, Post that I Got the following SMS: “Dear Customer, Apologies – Your order No 7758 is delayed and will reach you shortly. Please accept discount of Rs500 or the order value whichever is lesser. Pizza hut delivery” It was around 9 PM I yet to get my pizza, I called customer call centre about three times and every time I called I was promised that it will be delivered shortly. At the third time I asked for the Location Pizza hut number (perambur). I called the location pizza hut number twice and I got my pizza delivered at 10:30 PM. I am annoyed and extremely unhappy with the service. On a personal note my daughter asked for pizza and I kept her waited for 3 Hours. I regret because every time I called I was given a promise that it will be delivered shortly. Customer service executives could have told there is a issue and due to that I have to expect a delay. I would have conveyed the same to my daughter and she could not have waited anxiously. I would request you to take appropriate action and ensure proper status is being communicated.

oops im seeing lots of complaits here i wonder mine will be another one. so customer care is not working as well or wat...okyyyy leave it i ordered to pizza hut kharghar new bombay they didnt deliver whole order when i enquired they requested me for another day...i paid full ammnt... so guess wat they didnt delivered nxt day till 10:00 pm i called after an hr. i got my SOGGY POTATO WEDGES one can not even smell it pathetic...pizza hut guys...dominoes is faaaaaar better that u...

pizza hut i had placed an order(order no: 1315) at 6.37 pm on 13th june 2014.i have been a regular customer and my address is registered on theirdatabase..firstly their delivery was sent to a wrong address (inspite of delivering upteen number of times) then instead of correcting their mistake they piled on them.i repeatedly complaint to the complain number on their hotline, repeatedly asked them to tell me whether the orders coming or not and to repeatedly tell a senior person to get in touch with me.they made me speak to a different person each time.finally my last call to them was at 8.30 at which point they told me they couldnt find my order(before that theysaid its been dispatched.one time they even told me my address is out of delivery zone(inspite of them delivering upteen no of times)its now 8.58 and although i have received a happy email saying enjoy your pizza, my pizza is nowhere to be seen.nobody has called me inspite of repeatedly asking them to.i dont even know whether my pizza will ever arrive.i have been their customer for a very long time.after this incident you can say ill never order again.not only that i will suggest other people as well not to order from their store. i am a 21 year old college student from bangalore my registered number is [protected] and incase you want the names of people i spoke to(some of them) they are mr shree and mr jitendra i am deeply unhappy and i am going to bed hungry thanks to their careless attitude