Pizza Hut India Complaints & Reviews

i ordered online from pizza hut on this 20 august at 8:30 pm, and following transaction MSBP[protected]GY4389538 was made from my net banking account of Rs 986.50, and an order number[protected] was generated!! with waiting for more than hour @10 we tried contacting the customer care and were shocked that no such order was processed!! its been more than 7 working days and i still haven't got my money back nor any satisfactory reply from them!! Please help me as i am feeling cheated

Hi, I have ordered for pizza online from PHD located near spice garden, marathalli @ 10 10 pm on 27th august 2014. Order Reference:[protected] Date: 27/08/2014 22:45:00 i rcvd confirmation email saying your pizza will be delivered by 10.45pm. I called their number[protected] and spoke to some person for 10 min and told them about a small change in address as soon as my order was placed. he said ok and put me on hold for 12 min so i disconnected the call. then at 11pm i called them again to ask for status and them informed me that its been cancelled because my house is too far to deliver. But my house is not even 1km away from the PHD. so i asked him to check again. he told he will call me back in 5 min after checking. i tried to call after 10 min and was not able to reach or connect or speak to them. i was totally frustrated with this irresponsible behaviour. i would never go or order from PHD again.

My online order no.[protected]placed on 27/08/2014 21:00:20) with Pizza Hut I placed order as above for pizza, but when I checked after one hour I was told that the order has been cancelled. They never had courtesy to informing me of the cancellation on my phone number available with them causing me huge embarrassment before my guest. My wife had to cook something hurriedly to feed them. Under the circumstances I intend to file the matter before consumer court and also not to use your electronic order facility I deeply regret the insensitivity on part of your organisation. Arun Prakash ********************************************************************************...⇄ Dear Arun Prakash, Thank you. You have just ordered the ultimate treat for your taste buds. Your yummy, lip smacking delight is being prepared with utmost love and attention at your own neighbouring Pizza Hut – Noida - Sector 27. Your order no. is[protected]placed on 27/08/2014 21:00:20) Delivery time is 27/08/2014 21:35:00 approximately YOU’VE ORDERED 1 X Triple Chicken Feast Rs. 515.00 1 X Pan 1 X Medium 1 X Triple Chicken Feast Sub total Rs. 412.00 Tax (Service Tax + VAT) Rs. 78.05 TOTAL Rs. 490.05 Your chosen payment method is by CASH. The total payment due at the time of delivery/pickup is Cash on Delivery. **This is an order confirmation only and not an invoice, which shall be provided along-with your order (at the time of delivery/ pickup) If you have any queries regarding your order, please call at[protected] / 6000 9000 Enjoy the yummy Pizza Hut delight and give your taste buds a satiating treat. Pizza Hut Delivery Please do not reply to this email as this is an automated confirmation.

I gave a order no.[protected] through pizza hut app at Khanna on 24-8-14. I received my order after 1 hour and it was incomplete ( no cheese dip was inside). Even after promise delivery time pizza hut didn't refund my money and deliver incomplete order. It is breach of trust and also effect negative impact on goodwill of pizza hut. Its very disappointed. Moreover I am not able to give feedback online on website of pizza hut as website is not showing khanna outlet.

I would like to bring in your attention on my concern about the recent experience I had with the Pizza Hut. last night, I placed an online order for a double chicken feast so cheesy pizza expecting that it will have good amount of cheese and double the toppings that are usually present in the normal pizza. This order (No 2857) was placed at 7:50 PM and I received an ack mail with the following details: Dear Anurag, Thank you. You have just ordered the ultimate treat for your taste buds.Your yummy, lip smacking delight is being prepared with utmost love and attention at your own neighbouring Pizza Hut – Bengaluru - R T Nagar. Your order no. is[protected]placed on 20/08/2014 19:51:37) Delivery time is 20/08/2014 20:25:00 approximatelyAnd Immediately after few minutes I got a call from the RT Nagar Outlet that by mistake your order has landed in the RT Nagar and we will take about 1 and half hour to deliver. Still trying to figure out what is my mistake if the order is landing in RT Nagar as I live in Bhuvaneshwari Nagar, Hebbal and I selected the Bhuvaneshwari Nagar Option when I will filling in the details for the delivery. When I called up the help line number[protected]That is another horror story as despite repeatedly asking for supervisor they kept putting call on hold and then disconnecting it). Anyway I finally spoke to a supervisor and when he spoke to people in RT Nagar store they expedited it and delivered the order at 8:40 PM. And I had another surprise waiting for me. When I opened the pizza box just to see how the DOUBLE CHICKEN SO CHEESY PIZZA looks, I was horrified to see a pizza even worse than a normal pizza with hardly 4 pieces of chicken and some veg topings which were not at all acceptable by any standards. I immediately called the delivery boy back as he was waiting for the lift in the apartment and returned the pizza without even touching it. Is this what we should get after placing the order with good hopes and anticipations by seeing all the misleading advertisements pizza hut show on the TVs and other media including on their own menu ?? Or is it how you run the buy 1 and get 1 offer by distributing the cheese and toppings of 1 pizza in to 2 pizzas and fooling the customers??Don't they have any standards that each pizza should have minimum x grams of cheese and y grams of toppings and chicken?? Is it that the store people fool the company by showing that they have sold these many pizzas under the offer and claim the offer money from the company where as actually they have only used the ingredients only 1 pizza on both?? On the other hand the economics is easily understood because if an outlet is cheating one Indian customer with Rs 100 on toppings and cheese then it is going to be a millions at the India level pizza hut is sharing the booty. For all the complains the only response I got from the feedback section is that my feedback ID is 12089 and 12133. And everyone is sitting quietly on it. IS THERE ANY ONE WHO CAN TAKE ANY ACTION ON THIS CHEAT PIZZA HUT???

Even after placing order didn't receive delivery and when we called them they said that the order has been cancelled and they even didn't intimidate us.And when we requested them to transfer call to higher authorities they disconnected the call.

Hi, I was trying to place an order with Navi Mumbai, Kharghar branch and asked them to speak in HINDI and they disconnected my call...Next time they did not picked my call ...then I called from another Number and then the call was transferred...I was very upset that they were not communicating in local language even after request...Finally, I cancelled my call and ordered from Smoking zones who speaks in HINDI when customer start talking in HINDI...No more orders for PIZZA HUT from my end till they start communicating in LOCAL language or atleast transfer the call to HINDI speaking guy...

Hi sir/madam, On 27th July 2014, I went with my family to pizza Hut outlet(PHD) at Haldwani on Nainital Road. When we reached there, the restaurant temperature was very high and we asked the restaurant staff to switch on the AC, but they said that AC isn't needed. Even after asking the manager, nothing was done and we had to sit in the heat and barely could finish the food (PROFUSELY SWEATING). Staff was so discourteous that they didn't offer any apology and when are asked for complaint book, it was not given to us. We don't expect such a poor treatment at PizzaHut where the staff doesn't care for customers. Let us know what action you are taking in this concern. Because it is a big service failure at your end. Thanks. Renu ph no.[protected]

I have emailed this complaint to Feedback.[protected]@yum.com on 30th jan 2014 and not recieved any response from them. despite 2 reminders from my side: I placed an order at your central line 39883988 on 29th Jan 2014. Also received a confirmation SMS with order no. 3924 and were promised delivery within 30 minutes of placing the order. This was at 8.35 pm. 45 minutes after that, I get a call from the Lokhandwala, Andheri west (Mumbai) outlet stating that they cannot deliver to our address because it is out of their area. The line manager (i think Mr Anthony) was extremely rude, disinterested and unapologetic. I also took the Store manager's mobile number, but that person did not answer or return any calls. After much haggling, the person at the store agreed to expedite the order - and yet, it arrived at 10.40 pm. I returned the pizzas out of sheer disappointment with the service. While I completely understand that you cannot deliver to every nook & corner - but this should be clarified at the point of placing the order or within 5 - 10 minutes of it. NOT 45 minutes later - especially when delivery is promised within 30! It was extremely, extremely disappointing to experience this bad service (especially because we have always enjoyed Pizza Hut) and has completely put me & my family off PH. I will expect to hear from you on the action taken.

PIZZA HUT' stands for late service more costs, no proper offers. If we order they will get cool pizza and tasteless.
No proper options if it is in offer. Home Delivery boys are too Rude. R.T.Nagar manager is with there delivery boys he just listen to his boys. He won't compromise with customers. Manager won't listen to customers, he cares only to his staff. One day delivery boy came to my home, when i said pizza is not good then he got angry and plucked from my hand rudely.

This is complaint against one of your Call Centre Executive Mr. Ujjwal Jha in New Delhi, India. On 18 August 2014 time 20:21 I had called your number [protected] to place an order for home delivery at my house A-204, Sector-14, Kaushambi, Ghaziabad, Uttar Pradesh, India, but didn't placed the order as your executive didm't understand the address. And even he said that his system doesn't understand the address. How you deny to take order? when you are advertising and as per law of contact you have to take order as per the conditions of your ad. i am not ordering against your ad. But it is not only the matter of my order and delivery but also the matter of customer satisfaction. Your executive had teen my had so much and waste my time that i am forced to lodge a complaint against Mr Ujjwal Jha. Please teach him customer care antiquates too.

I had ordered pizzas online on 14/08/1014. OS YUM PIZZAHUT [protected]. Chq / Ref No: PG-[protected] The order had failed, yet the money was debited. I initially thought it was a problem with my netbanking, but then Vodafone Online Recharge worked just fine and Ebay Online Shopping too. So please refund my money ASAP

I had Placed an order for chicken maxican. MRP was on the website RS- 269. but when the delivery boy handed over the bill it was Rs.279. he came late. he reached after 50min. Pizza bread was stale not fresh. there was human hair in the cheese. I called to the call center people, he told me that pizza hut janakpuri districk centre manager would call you with in 10min. but he did not call me. they do not have value for human life.

i ordered pizza on[protected] around 1:25pm, my money got deducted but order got failed. when i contacted customer care he have no idea how to deal with and told me to contact the bank. i called the bank they told the money is transfered and they cant do anything about it. i want full refund money .

………………..Complaint……&hell...⇄

I visited the Pizza Hut outlet on 16.8.2014, evening at EDM Delhi and the following points needs to be submitted.
1. I booked an order of spicy veg. & double veg pizza as per your offer given in your Smart Circle Group booklet issued to me by your Marketing employee Mr. Dilip Sharma, who was having the Identity card issued by your group.
2. The Manager Mr. Pushpender Ji softly refused to honour the coupon issued by your group, that outlet has received the email, NOT to honour those and showed me copy of the same and denied to give me the copy of the same, as it was only for the internal circulation.
3. It is a matter of surprise that these coupons were honoured thrice by your other NCR outlets earlier.
4. On my request NO complaint book was made available, with the plea that NO such document is available at Pizza hut and I was given the feedback Form Only.
5. It is a matter of concern that why COMPLAINT BOOK/Register is NOT being maintained by your outlet, when it is Mandatory by Govt. of India Consumer Act.
6. I was told that the present offer booklet is FAKE. Why a Legal action was NOT taken against the issuing authority? As issue of such offer is NOT the act of individual.
7. Since these coupons books were issued by your group @ Rs.500.00 per booklet, it is a cheating act by management to their valuable customers.
8. Although Mr. Pushpender, Manager, has offered us 25% discount on MRP.

Kindly look into matter and issue necessary instruction to honour the offer with a copy to me OR compensate me for the loss.

Devendra Kulshreshtha
[protected]/ [protected]

I have placed an order in Pizza Hut where in given my all the details including phone number. They promised me that order could be delivered in on time. I was waiting for one hour though not delivered and called many times to customer care. They don't know proper details and managing something, they were telling that will check in concern store like that. I have called them more than 10 times and took me around 2 hours. I was damn hungry with my friend. They finally told that the order has not been placed due to some back end system. They deducted money from my account and asked them to revert it back. If such a situation in foreign countries, they will sue them. Guys please aware kind of issues happening in most of the places.

We were denied the delivery at 7:27 pm at Swastik Kunj, Sector-13, Rohini, where we have been frequently using your services for a long time. Then again, we tried placing an order at 7:35 pm for a medium tandoori pizza with a spicy garlic bread and a coke (Meal for two). We were told that the order will be delivered from the G3S branch within half an hour. Then we ordered again after 5 minutes adding a medium Paneer Makhni pizza, one tandoori paneer pizza, spicy supreme garlic bread, truffle cake and a choco moose (Meal for Four). We were told that this order had been added to our previous one and that it will take around 35 minutes for it to be delivered at our doorstep. When we did not receive our order, we called again at 8:37 pm at your call center where we were very conveniently informed that they did not know which branch will deliver to us. We were promised that we will get a call from the MOD of G3S, to resolve the issue. We have still not received any such call from the concerned official. Since we had guests over and little hope of getting our pizzas delivered, we made other arrangements. After our dinner, the pizza hut delivery boy from Fun City shows at our doorstep with our previously placed order at 9:35 pm. I would like to add that the delivery boy promptly replied that it was our fault that we did not ask about how long will it take for our order to be delivered on a holiday. He was rude to my mother, which is certainly outrageous. We talked to the MOD of Fun City, Mr. Satender and he told us that it was not his fault that his outlet received our order at 8:37 pm. Then he said that there was nothing he could do in this issue, he had delivered it on time according to the time of order. He topped the conversation by saying "mai kuch nahi kar sakta. Aapko jo lagta hai wo dekh lo." We have been a regular customer of Pizza Hut for a long time, but I am sorry to tell you that the above stated incident, the rudeness and the extreme delay in time has certainly damaged our loyalty as customers. We will make sure that we as well as our guests will no more avail your services in the future, unless and until our complaint gets addressed as soon as possible.

Today I went to Ambience Mall Gurgoan . I in Pizza Hut for my lunch. After a minute I odered six galsses of water . Many of the waiters just ignored us our request. Those who listened it did not provided us with water . I ordered a pizza. When it came I was shocked to look at it . It was not roasted properly. When I complained the waiter took it to roast it again . The other waiter said that it is roasted properly and we are just complaining like this only. The courtesy of the waiter was very bad. The service was very bad too. I didn't got water till I left the store. And the you take so much of service tax. I want you to take some action against it.

Yesterday, 13 august 2014, I ordered for a pizza at Faridabad, crown plaza. Store manager told me that due to Wednesday’s rush (buy one get one)he will not be able to deliver in 30 min, but asked for 45 min. As, it was not a problem for me so I confirmed my order at930 pm. After not getting my order after 45 min, I called customer care to knowstatus. They asked me to wait for another 10 min and also told me that storemanager will call me for confirmation. After waiting for another 10 min (and nocalls), I called customer care. I asked them, should I wait forpizza or should I order something from somewhere else as my kid and parent werevery hungry. Sugar coated executive askedme to relax and wait for my pizza as it will get delivered very soon. After awhile, I called them and told them that no restaurant will take myorder after this time so please confirm if you will deliver it or not. Thisguy promised me whole world, asked me to believe in Pizza hut. Also told methat rider is on his way. These liars kept on lying for next 45 min. I called them 6 or 7 times. Final result - I got my pizza at 11:10 pm My kid slept without dinner My Parent lost their appetite I got an upset stomach today morning, after eating their coldpizza at 11:30 at night. During my last conversation with Customer care, he asked me, Faridabad store manager will call me to apologize. I have not received any such callyet (its already 8 pm next day) They are bunch of lairs, shameless, insensitive profitcentric personals, don’t trust them. I am not sure if me, a middle class person can impact such a bigprofit making firm, but I swear, I will never go back tothem. Mobile no from which I ordered is [protected], order date 13 august 2014, you can get whole recorded conversation from Pizza hut.

I ordered 2 pizzas with appetizers and soft drinks for which my credit card was charges INR 1, 364.84. Pizza Hut customer care says they never received an online order. It seems Pizza Hut has started fraudulently minting money from their customers. Is there someone who can help me get my hard earned money back.