Pizza Hut India Complaints & Reviews

Hi, I was trying to place an order with Navi Mumbai, Kharghar branch and asked them to speak in HINDI and they disconnected my call...Next time they did not picked my call ...then I called from another Number and then the call was transferred...I was very upset that they were not communicating in local language even after request...Finally, I cancelled my call and ordered from Smoking zones who speaks in HINDI when customer start talking in HINDI...No more orders for PIZZA HUT from my end till they start communicating in LOCAL language or atleast transfer the call to HINDI speaking guy...

Hi sir/madam, On 27th July 2014, I went with my family to pizza Hut outlet(PHD) at Haldwani on Nainital Road. When we reached there, the restaurant temperature was very high and we asked the restaurant staff to switch on the AC, but they said that AC isn't needed. Even after asking the manager, nothing was done and we had to sit in the heat and barely could finish the food (PROFUSELY SWEATING). Staff was so discourteous that they didn't offer any apology and when are asked for complaint book, it was not given to us. We don't expect such a poor treatment at PizzaHut where the staff doesn't care for customers. Let us know what action you are taking in this concern. Because it is a big service failure at your end. Thanks. Renu ph no.[protected]

I have emailed this complaint to Feedback.[protected]@yum.com on 30th jan 2014 and not recieved any response from them. despite 2 reminders from my side: I placed an order at your central line 39883988 on 29th Jan 2014. Also received a confirmation SMS with order no. 3924 and were promised delivery within 30 minutes of placing the order. This was at 8.35 pm. 45 minutes after that, I get a call from the Lokhandwala, Andheri west (Mumbai) outlet stating that they cannot deliver to our address because it is out of their area. The line manager (i think Mr Anthony) was extremely rude, disinterested and unapologetic. I also took the Store manager's mobile number, but that person did not answer or return any calls. After much haggling, the person at the store agreed to expedite the order - and yet, it arrived at 10.40 pm. I returned the pizzas out of sheer disappointment with the service. While I completely understand that you cannot deliver to every nook & corner - but this should be clarified at the point of placing the order or within 5 - 10 minutes of it. NOT 45 minutes later - especially when delivery is promised within 30! It was extremely, extremely disappointing to experience this bad service (especially because we have always enjoyed Pizza Hut) and has completely put me & my family off PH. I will expect to hear from you on the action taken.

PIZZA HUT' stands for late service more costs, no proper offers. If we order they will get cool pizza and tasteless.
No proper options if it is in offer. Home Delivery boys are too Rude. R.T.Nagar manager is with there delivery boys he just listen to his boys. He won't compromise with customers. Manager won't listen to customers, he cares only to his staff. One day delivery boy came to my home, when i said pizza is not good then he got angry and plucked from my hand rudely.

This is complaint against one of your Call Centre Executive Mr. Ujjwal Jha in New Delhi, India. On 18 August 2014 time 20:21 I had called your number [protected] to place an order for home delivery at my house A-204, Sector-14, Kaushambi, Ghaziabad, Uttar Pradesh, India, but didn't placed the order as your executive didm't understand the address. And even he said that his system doesn't understand the address. How you deny to take order? when you are advertising and as per law of contact you have to take order as per the conditions of your ad. i am not ordering against your ad. But it is not only the matter of my order and delivery but also the matter of customer satisfaction. Your executive had teen my had so much and waste my time that i am forced to lodge a complaint against Mr Ujjwal Jha. Please teach him customer care antiquates too.

I had ordered pizzas online on 14/08/1014. OS YUM PIZZAHUT [protected]. Chq / Ref No: PG-[protected] The order had failed, yet the money was debited. I initially thought it was a problem with my netbanking, but then Vodafone Online Recharge worked just fine and Ebay Online Shopping too. So please refund my money ASAP

I had Placed an order for chicken maxican. MRP was on the website RS- 269. but when the delivery boy handed over the bill it was Rs.279. he came late. he reached after 50min. Pizza bread was stale not fresh. there was human hair in the cheese. I called to the call center people, he told me that pizza hut janakpuri districk centre manager would call you with in 10min. but he did not call me. they do not have value for human life.

i ordered pizza on[protected] around 1:25pm, my money got deducted but order got failed. when i contacted customer care he have no idea how to deal with and told me to contact the bank. i called the bank they told the money is transfered and they cant do anything about it. i want full refund money .

………………..Complaint……&hell...⇄

I visited the Pizza Hut outlet on 16.8.2014, evening at EDM Delhi and the following points needs to be submitted.
1. I booked an order of spicy veg. & double veg pizza as per your offer given in your Smart Circle Group booklet issued to me by your Marketing employee Mr. Dilip Sharma, who was having the Identity card issued by your group.
2. The Manager Mr. Pushpender Ji softly refused to honour the coupon issued by your group, that outlet has received the email, NOT to honour those and showed me copy of the same and denied to give me the copy of the same, as it was only for the internal circulation.
3. It is a matter of surprise that these coupons were honoured thrice by your other NCR outlets earlier.
4. On my request NO complaint book was made available, with the plea that NO such document is available at Pizza hut and I was given the feedback Form Only.
5. It is a matter of concern that why COMPLAINT BOOK/Register is NOT being maintained by your outlet, when it is Mandatory by Govt. of India Consumer Act.
6. I was told that the present offer booklet is FAKE. Why a Legal action was NOT taken against the issuing authority? As issue of such offer is NOT the act of individual.
7. Since these coupons books were issued by your group @ Rs.500.00 per booklet, it is a cheating act by management to their valuable customers.
8. Although Mr. Pushpender, Manager, has offered us 25% discount on MRP.

Kindly look into matter and issue necessary instruction to honour the offer with a copy to me OR compensate me for the loss.

Devendra Kulshreshtha
[protected]/ [protected]

I have placed an order in Pizza Hut where in given my all the details including phone number. They promised me that order could be delivered in on time. I was waiting for one hour though not delivered and called many times to customer care. They don't know proper details and managing something, they were telling that will check in concern store like that. I have called them more than 10 times and took me around 2 hours. I was damn hungry with my friend. They finally told that the order has not been placed due to some back end system. They deducted money from my account and asked them to revert it back. If such a situation in foreign countries, they will sue them. Guys please aware kind of issues happening in most of the places.

We were denied the delivery at 7:27 pm at Swastik Kunj, Sector-13, Rohini, where we have been frequently using your services for a long time. Then again, we tried placing an order at 7:35 pm for a medium tandoori pizza with a spicy garlic bread and a coke (Meal for two). We were told that the order will be delivered from the G3S branch within half an hour. Then we ordered again after 5 minutes adding a medium Paneer Makhni pizza, one tandoori paneer pizza, spicy supreme garlic bread, truffle cake and a choco moose (Meal for Four). We were told that this order had been added to our previous one and that it will take around 35 minutes for it to be delivered at our doorstep. When we did not receive our order, we called again at 8:37 pm at your call center where we were very conveniently informed that they did not know which branch will deliver to us. We were promised that we will get a call from the MOD of G3S, to resolve the issue. We have still not received any such call from the concerned official. Since we had guests over and little hope of getting our pizzas delivered, we made other arrangements. After our dinner, the pizza hut delivery boy from Fun City shows at our doorstep with our previously placed order at 9:35 pm. I would like to add that the delivery boy promptly replied that it was our fault that we did not ask about how long will it take for our order to be delivered on a holiday. He was rude to my mother, which is certainly outrageous. We talked to the MOD of Fun City, Mr. Satender and he told us that it was not his fault that his outlet received our order at 8:37 pm. Then he said that there was nothing he could do in this issue, he had delivered it on time according to the time of order. He topped the conversation by saying "mai kuch nahi kar sakta. Aapko jo lagta hai wo dekh lo." We have been a regular customer of Pizza Hut for a long time, but I am sorry to tell you that the above stated incident, the rudeness and the extreme delay in time has certainly damaged our loyalty as customers. We will make sure that we as well as our guests will no more avail your services in the future, unless and until our complaint gets addressed as soon as possible.

Today I went to Ambience Mall Gurgoan . I in Pizza Hut for my lunch. After a minute I odered six galsses of water . Many of the waiters just ignored us our request. Those who listened it did not provided us with water . I ordered a pizza. When it came I was shocked to look at it . It was not roasted properly. When I complained the waiter took it to roast it again . The other waiter said that it is roasted properly and we are just complaining like this only. The courtesy of the waiter was very bad. The service was very bad too. I didn't got water till I left the store. And the you take so much of service tax. I want you to take some action against it.

Yesterday, 13 august 2014, I ordered for a pizza at Faridabad, crown plaza. Store manager told me that due to Wednesday’s rush (buy one get one)he will not be able to deliver in 30 min, but asked for 45 min. As, it was not a problem for me so I confirmed my order at930 pm. After not getting my order after 45 min, I called customer care to knowstatus. They asked me to wait for another 10 min and also told me that storemanager will call me for confirmation. After waiting for another 10 min (and nocalls), I called customer care. I asked them, should I wait forpizza or should I order something from somewhere else as my kid and parent werevery hungry. Sugar coated executive askedme to relax and wait for my pizza as it will get delivered very soon. After awhile, I called them and told them that no restaurant will take myorder after this time so please confirm if you will deliver it or not. Thisguy promised me whole world, asked me to believe in Pizza hut. Also told methat rider is on his way. These liars kept on lying for next 45 min. I called them 6 or 7 times. Final result - I got my pizza at 11:10 pm My kid slept without dinner My Parent lost their appetite I got an upset stomach today morning, after eating their coldpizza at 11:30 at night. During my last conversation with Customer care, he asked me, Faridabad store manager will call me to apologize. I have not received any such callyet (its already 8 pm next day) They are bunch of lairs, shameless, insensitive profitcentric personals, don’t trust them. I am not sure if me, a middle class person can impact such a bigprofit making firm, but I swear, I will never go back tothem. Mobile no from which I ordered is [protected], order date 13 august 2014, you can get whole recorded conversation from Pizza hut.

I ordered 2 pizzas with appetizers and soft drinks for which my credit card was charges INR 1, 364.84. Pizza Hut customer care says they never received an online order. It seems Pizza Hut has started fraudulently minting money from their customers. Is there someone who can help me get my hard earned money back.

in faridabad store (crown plaza mall) pizza hut managers do not allow us to bring our artists (magician or tattoo maker )for b.day party .they say that they have some tie up with one vender.they are so rude that they are happy to CANCIL BOOKING but they want artists should be there .one of my friend have same experience they charged rs 2800 from them and quality of magician and tattoo was very bad.

I had placed an order on 12 aug 2014 at 9.24 PM. The order was placed at JP Morgan branch bangalore. After 1 hour it was not delivered and when I called store the manager called back and said they can not deliver in time. I asked why they did not inform me on time as its already 1 hour. They gave some weird excuses and when I asked if I need to pay they said yes and I asked for a complimentary side order. Then out of nothign the manager thought I will not pay for the order and said i cant deliver to you and hung up. I called cust service 5 times and they took my phone number to check but each time they disconnected the call. It was pathetic experience with pizza hut and I had to order from Dominos for the dinner. I did nt mind the delay but the behaviour from employees was not appolegetic at all. manager represents pizza hut and his attitude was like he is the king and i am a beggar. Not to mention I had ordered from thgat store before. So how do we solve this problem?

I ordered at Pizza Hut Manipal and paid the amount through my debit card, amount ₹ 723. My account was debited but apparently the amount was not transferred to Pizza Hut's account, so I paid by cash. I was told that the amount will be credited to my account within 21 days. It has been more than 30 days but there is no sign of any refund. I call the store manager and he never gives me a proper reply. He says he will "look into the matter", every time I call him. I don't know where to complain about this. There is no Pizza Hut complaint number or site for this.

I ordered from pizza hut Dwarka Delhi last night at 8, After 3 calls they finally dilivered at 10, My bad that i didn't check the pizza and the truffle before paying, ''the Pizza and dead cold and the truffle melted . THis is my last order dfrom Pizza hut thery suck .

Worst Experience with the Pizzahut. ORdered the pizza on the call center number[protected] . Apparently Hydernagar, Hyderabad branch was supposed to deliver it but they didnt. Ordered the Pizza for the kids at 8.00PM IST and hast got delivered till 10.00PM and not even after that. Called the call center for around 15 times and it is the worst kind of experience had so far. So unprofessional and so pathetic. Kids slept without eating the food. Worst kind of service. First time I called and ordered the pizza on[protected] at 8.13PM ISt. The call was for 5 mins and 22 seconds. Next call was at 9.01PM IST for 4 mins and 28 seconds to find our the order status. They said they are transferring to some concerned department. Next call was at 9.09PM IST for 7 mins. Again spoke to some one and they confirmed that order was given again transferred to some one who didn’t answer the call. Next call was at 9.17PM for 6 mins. Again spoke to some one and they confirmed that order was given again transferred to some one who didn’t answer the call. Next call was at 9.23PM for 4 mins and 9 seconds. Again spoke to some one and asked for the team lead. Some team lead by name Satya Prakash M C came onto the call and he again said he will transfer the call to some one which didn’t happen again. Next call was at 9.27PM for 11 mins and 32 mins. Again spoke to some one and they confirmed that order was given again transferred to some one who didn’t answer the call. Irritated by this time. So if you look at the whole call history, it is like I was on the call with Pizzahut for 32+ mins for just getting an order and finally gave it up. Kids slept by that time and we were just so frustrated. This is so idiotic. I had great experienced with Pizzahut in USA but it certainly so bad. Not acceptable at all. If any one needs any other information, please do call me at [protected].

I have tried to place an online order on Pizza hut for Rs. 350 on[protected] Consumer code & ref no as provded by bank is MICI[protected]). The money was deducted from my account but the order was not placed and I have not received any service / items from Pizza hut against the failed order. As on[protected], I have still not received my money back. So, please process my refund at the earliest.