Pizza Hut India Complaints & Reviews

I have been the most regular pizza hut customer ever. In the last 3 times that i have called, all they do is put me on hold for 6-7 minutes and keep transferring me to different departments thereby wasting almost 20 minutes of talk time and not getting my order. I want an immediate response from the management failing which i will file a complaint with the Consumer redressal forum. Do take this a bit more seriously than you take your customers.

Pizza hut has a group of people who are liars and never provide the right information. Today I placed an order at pizza hut for my lunch. They told me that the order will be delivered in 30 mins. 15 mins after placing the order, I got a call from them re confirming my address despite the fact that I am their regular customer and keep on ordering from them and my address is already saved in their database. While ordering also the person taking the order confirmed the same. When my order did not reach for more than 1 hour, I called again and the person put me on hold for almost 10-12 mins and then tells me that the order will reach in 5 mins. Another hour passed by and the order did not come so I called again and I was again put on hold and after 10 mins the person comes back on the call and tells me that no one is picking the phone at the respective store. Now is that my problem. So all thanks to pizza hut that my day went without lunch today.This is the most pathetic service I have ever faced, even Indian government departments are much faster than Pizza Hut.

I ordered pizza from Pizza hut[protected] and the order collection time was 20:45 on the same day, unfortunately i placed the order as collection. However i called 7 times to Pizza hut no. 39883988 to either transfer my call to Pizza hut Viman nagar branch or call them directly to send my pizza. Neither Viman Nagar store manager called me nor they sent the pizza. I never expected such bad service from Pizza hut. I have been ordering pizza's from a long time now. I think Pizza needs to improve their service quality in order to make sure they keep the connectivity with their customers. Thanks, Wilson

This are guys who souts 30mint delivery everywhere, but seems this are scrape. i have order pizza online and its got delivery in 1 hour and 15 mints, pizza are very cold and not worth to eat. I called up to manager and he just replied 'sorry sir'. It its second time in row, when i ordered pizza and its been 1 hour and since waiting and writing this review.

The most embarrassing and disgusting feeling of my entire career came today at the hands of Pizza Hut. Should have listened to my client who asked for Dominoz but i insisted for Pizza Hut and asked him to try that. Upon ordering i clearly mentioned that i need it to be delivered before 4 as we had to leave office by 4 pm today but it never arrived. At the end ashamed and embarrassed i had to take my client starving to the airport. But in a way thanks to you that from now on we'll make sure that our company and all our associated companies never order anything from Pizza Hut. Thanks for making it a one way decision for us. KEEP UP THE DISGUSTING SERVICE AND MAKE PEOPLE'S life and choice easy !!!

It is disappointing to know that pizza hut has the worst inventory management I have experienced so far. I have always experience good time at pizza hut but this time it was really disappointing. I went to pizza Hut but i was communicated the base is over. Also it is sad to know that the staff is least bother about customers requirement the staff personnel named Mr. Rakesh at Thakur Kandivali store, Mumbai. is the most inattentive person ever seen... Really disappointed from Pizza Hut India

On 30th May 2014, I ordered "meal for 4" (2 medium pizza, + any 2 desserts+1 portion of garlic bread) combo . I called the number [protected] at 8:17 pm. The guy who picked up the call was unable to understand things and had to repeat the order several times. He took 10 minutes to finally place the order at 8:30 pm and the total amount he said rs753/- (699 + taxes) . After waiting for 30 minutes we again called at 9:09 pm to enquire about the order. The man said that order was placed at 8:52:15 pm. We called back at 9: 13 pm. The guy started talking in rude tone and said that 30 minutes are not over yet. Finally the delivery boy came and that too with incomplete order. He said that garlic bread is left and he will go back and bring garlic bread.. For us 30 minutes were over and we refused to pay. The delivery boy called some Mr Sreedhar and Mr Nair and we got only rude responses back. And on the top of it when I checked the Bill, the total amount was rs 895/- (Including taxes) (But as per the order taking boy the amount was rs 753/- including taxes) Finally we had to pay them Rs 300/- Following are the issues in short 1st : Irritating boy taking customer order 2nd : Punched wrong time of order placing and delivered pizza very late 3rd : wrong amount mentioned in the bill 4th: Delivery boy came with incomplete order 5th: not at all customer friendly staff This was not the first time we ordered from pizza hut but definitely it was THE LAST. Here with I am attaching pictures of my call history to pizza hut, a picture of the menu stating the price of the combo and picture of the bill stating higher price then mentioned by order taking boy

I went to sector chandigarh pizza hut for my bday party. Service was gross...literally gross. Your waiters are more into their Gossips than serving their customers. i also wrote a complaint on feedback form But havent got any reply from your side too. Its even more disgusting and pathetic.

My name is shivam ! I ordered a big pizza on 29 may !! but when i tasted the stuff ...that sooo called pizza is a hard piece of bread with some sour paste it . the base of that so called pizza was soo hard that i cant eat it even . Moreover cheese was not at all there on tht hard piece of bread . i logged a complaint earlier but the company not even bother to revert back. My feedback ID is 9524. It was such a bad experience that even bread and butter would be a better option rather than going pizza hut .

I had ordered 2 meal for 4 offer pizza on 31/5/2014 at 7.35 pm ( sat) as we had guest in my house. i had contacted[protected]. They replied that it will take 40 min to deliver at my place at Shenoy nagar. We had been regularly order your services and nearest pizza hut delivery center is not even 500- 600 mts from my house. We had been waiting for long period ( more than one hour) and started calling the same number repeatedly but they sad it has been dispatched long ago. I would have called almost 10 times and also got trouble ticket no 6320. Guests got restless and left at 9.00 pm. I felt awkward as I disappointed the guests( with kids) with no dinner. Finally pizza was delivered at 9.15 pm at a very stale and cold condition that nobody could ever eat. Finally Rs 1900/ went to drain. Thanks to your commitment of time and lovely service You not only wasted my money and time but also disappointed my guests. I really do not know whether the same guests will even step into my house for giving such a lovely treatment THANK YOU PIZZA HUT FOR SUCH MAKING ME A LAUGHING STOCK BEFORE MY GUEST. Regards, VIGNESHKUMAR, VICE- PRESIDENT, NEW INDIAN EXPRESS GROUP, CHENNAI. Mob- [protected]

Hello; I would like to introduce myself as a regular customer of Pizza Hut Inc. Since a long time I had really enjoyed its services and quality served by this pizza brand. But now I think it’s time for change as Pizza Hut is not that much capable to satisfy their customers in terms of quality and service delivery. I would like to draw your attention that 31/05/2014 at 05:23 PM I made an order for delivery (Order Number[protected] at Pizza Hut store of Shoprix Mall at Sector 61 Noida (UP) and the promise delivery time was 05:53 PM, I got a call from Rider at 05:58 PM to collect my order. I softly asked to him that my order delivery time was 05:53 PM but now it’s 05:58 so as per company rules and policy I am eligible for free delivery, but the rider denied by saying that he reached to my place at 05:50 PM only and searched me in each and every room. I said than why don’t you called me instead of searching as normally rider used to call customer once they reached to their location. I asked rider to connect me with his manager as I want to discuss it out. After few minutes I get connected to Mr.Jia-Ul-haq and I narrated the complete story to him. Initially he tried to disguise me by saying that riders don’t call to customers after reaching to their location than I said all riders used to do that as I am getting delivery since a long time. At last he agreed and confessed that it was riders fault as he should called me instead of searching in each and every room. I really get surprised when I heard that he wants to compromise by getting agreed through some deal. He was trying to trap me through some deal but I denied by saying I want his stern action on this issue. At last when he feels that he would not be able to convince me through his cheap deals (Like buy 1 get one free) he started shouting on me and said he will not deliver a free pizza. I asked him to maintain a professional attitude but still he continued with his abusive words and said he don’t bother to anything. He said “Do whatever you want to do as he don’t care for anything”. I am really very upset with this unprofessionalism and going to file a complaint in consumer court. I will also file a complaint against Mr. Mr.Jia-Ul-haq as I do have a recording of our conversation which will make this case much stronger. It’s a matter of your service delivery and the type o[censored]nprofessionalism shown by your staff by using abusive words. I am really going to take some stern action against this in consumer court. Feel free to reach me on ([protected]) in case if you need any further details. Thanks and regards Nikhil Singh

i had placed down the by 13.00 pm and tii now as in itz 14.30 hrs i havent recievd the order. its really disppointing on our part. and after calling by 14.00 hrs, information given was like they are running out of stock. this should be mentioned before accepting the order.

I had ordered Tandoori Paneer, Triple Chicken Feast & a couple of beverages (Order no[protected]placed on 01/06/2;014 13:00:13)) but didn't receive it... much after the stipulated 30 mins time that pizza hut promises i called at 2 pm, 2:15 pm, 2:30 pm and 3:00 pm but every time we told that the order is on it's way ...the executive were not full of excuses and false promise that I might receive it my moment... Is this the service we expect...retorical...made a mess of my afternoon.

After giving order, I wait for 1 hour, NO delivery. I Call them, they tell out for Despatch reached you in 5 mins. BUT not received. I Call again, they said I am checking And within 5 mins my manager Call you with the status or problem with status, BUT again no response. I Call them 3rd time, they tell me Stupidly that Store is Busy.. Please make your order Cancel. So after waiting for 100 mins, they Cancel my Order. SO THIS IS HIGHLY STUPID BEHAVIOUR & IRRESPONSIBLE ANSWERS TO QUERIES OF CUSTOMER. If they are Busy then at first don't take order. and also if you take order then kindly inform the customer if delivery can not be happen on time. Also if customer is calling then give him right information & don't make him fool. Highly disgusting behaviour. I will never suggest to any one for PIzza Hut & Hopefully escalate my issue to the highest level because higher management should know ground realities & their team behaviour for the customer. Sorry to say but for Customer Centric companies, its totally negligent behaviour & is harmful for future growth also with same behaviour.

I made complaint for non delivery of pizza yesterday at 05.30 pm approx against order no.[protected] and I received a call from head office at 06.00 Pm approx. he said he will call back me within 5 to 10 min to inspect the meter but I didn't receive any call till now. My mobile no. is [protected]

I Placed an order on 30.05.2014 at 03.12 PM online and Order ref no is[protected] and my registered mobile no is [protected]. My delivery was from Daryaganj outlet. I did not received delivery till 03.50 PM then I called at 39883988 then they told me that my mobile no was wrong but I entered correct mobile no.. I checked it 2 times. When I said I will not pay for it because its late by 20 mints then they said they cannot deliver it free. I have to pay.

NEFT transfer of Rs 1310 was debited from my bank account in order to book a pizza online on 18th Mar 2014, On repeated discussion with call centre and later with Mr Kartik it was promised that the amount of Rs 1310 would be credited back to my account in 21 working days. However, till date it has not been credited. Later again spoke with Kartik on 16th May, who promised that the amount would be credited in 3 working days. Now they have put me to the store and discussion with Mr Ram ( store manager ) at Powai, Mumbai branch. I have been pushed from time to time with false promises ..with no follow up or update from Pizza Hut. It is always me that is calling and chasing my payment... Could you look into the matter. regards Ramesh

Hello, I regret to bring to your notice that the items you peopleare delivering are not at all hot. They are not hot and don not appear fresh. I am Aprajita Pankj.I ordered a pizza and garlic breads on sunday, 25th may 2014, and I was very disappointed. Please look into the matter. Thanking You, Aprajita Pankaj

i wanted to place order for pizza at Nariman Point, a prime office location in Mumbai. but on trying online service and there after calling to place order i was told the area is out of trade area Mantralaya which is few walking blocks away from Nariman point is not out of trade area its very wierd to know a prime palce where there are many offices and a financial as well as prime banking offices is out of trade area pizza hut should reconsider the areas where delivery should be made by looking up in google and getting basic info of the places they put on out of trade area. this is clear invitation for competitors like dominos to capture the market.

Hi, I had order online pizza yesterday @7.40pm for which amount was deducted, however I got some error mentioning it is not placed. So I called up "[protected]" to verify order status. I got answer that order was not placed, and he has sent a request to Pimpri Pizza hut, and he will call you in 5-10 mins. However, I did not got call ever. So finally @9.15pm, I called them again to know the status, on which they said the pizza will be delivered in next 5-10 mins since the order was later processed manually from backend. However, even after 30mins, we did not receive pizza, so I called them back and to my surprise they said your order has been wiped off. When told them the earlier discussion, he mentioned you will get call in 5-10mins, which never came up. After that I kept calling and everyone was saying you will get pizza in next 5-10mins, which never came. When I asked them to transfer the call to floor manager, he said manager was not on floor will give call in sometime, which never came. The same process continued till 10.45pm when executives were discontinuing the call, or transferring the call to some junk number wheere no one picked the call. It was unbelieveable and pathetic services which I had ever seen and all of my family member were kept awaiting for pizza till 11pm when finally we decided to get some other food. When you cannot stick to you commitment why do make commitment and make customers suffer. It was extremely poor customer executives who did not knew what the status of pizza processing and tracking. Cant believe this is true... Please contact me @[protected] to get more details Thanks