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Pizza Hut India Complaints & Reviews

www.pizzahut.co.in

1.7

Updated: Sep 22, 2025

Complaints 2706

Resolved

777

Unresolved

1929

So far, so good. Pizza Hut India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Pizza Hut India will keep up the work and continue to help more customers with their concerns even better 🤝

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Pizza Hut India reviews & complaints page 127

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Address: Mumbai City, Maharashtra

Dear team like to give feedback on he mentiowAs lned outlet in the subject line.com This was my 3rd visit to the outlet and all the time my experiece is unique but this time it was beyond my imagination and my frustation level . I visited, on 27 april 2014, below are my complains 1 : there was a water drops coming on my wife seat . 2: mosquitos in ur OUtlet 3: manager was not guiDing the team properly . Infact he was speaking in hindi 4: i had to wait half n hour for my second order i.e personal pan fierRy ride 5 : after waiting half n hour pizza was not of fiery ride 150% pLs call

Aug 14, 2020

Complaint marked as Resolved

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D

dharmendra74

from Delhi, Delhi

Apr 27, 2014

Infact manager :was speaking in hindi n when i complaint abt my order he said to his collegue that "jaa ne de order cancel " kar de. I paid full amount rs 951 but it was not worth of 50 rs

E

Emily 8338

May 27, 2016

Always miss order

Two time I went to the same branch of pizza hut also miss My order... waiting more than 45 minutes and Complain three time with the staff are duty, but still not yet Received

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Address: Dakshina Kannada, Karnataka

I ordered pizza on Sunday 20th April for 320 odd bucks(online). The money is not yet refunded. The manager said that the order will not be delivered(because they did not have garlic bread. Which pizza store doesn't have garlic bread?) and if i need to get my money back, I'll have to come to the store and get it. I waited for 1 week. It has still not been refunded. Can anyone take appropriate action?

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B

Bhavuk Arora

Nov 6, 2014

Failed order on 3 November but money not refunded?? what to do????????????????

S

sppai

from Bengaluru, Karnataka

Feb 5, 2015

Hi Team,
We had made an order through online pizza ordering on 2nd January for amount of 1498 which got failed. We then made a call to the helpline saying that transaction got failed.they told that the site is not working &amp; the money would be returned in 15-16 working days.we asked them to post the same in the site so that customers will be aware that the site is down. we asked to them place the same order and we will do the COD, they replied saying they will do but they dint do it in that first call. after which we called and order it again and did a COD for the order.

After 15 days i called on 17th Jan 2015 at 4.17 PM to know my status for which they told i will be getting my money on 26/27 Jan 2015 for which i responded k.
When i saw that my money is not received i called them on 30th Jan 2015 12.36 to know the status. the team asked the details and all n told me to wait for 30 seconds were the wait time was more than a minute and they told that they will check with senior and call me back in sonetime. I waited for 4hours and i dint recieve any call from the team. After which i called again and they asked me all details n told the same and they told me to wait again n call me back. this repeated twice in that day. In evening i again called to which they reponsded that thy will get back to me in 30seconds nad the person kept in hold for more than 7minutes due to which i lost my phone balance.
Then i made a call from my friends no(friend1) and called again and told him that what had hpnd in previous call they asked for apologies and told me they will call me back in 10 minutes. I asked my friend-1 whether she recieved the call but she dint recieve.
On saturday evenin i made a call again for whuch a girl named fathima answered .&amp; she told me since she doesnt know the previous call details she asked the order details and again apololized and told me she she will get back. were again they dint get back to me.

When i called today to the online ordering service people &amp; asked them update they again told me same thing .After which i told them i will raise an issue in consumer forum they told me they will get back to me &amp; i still get any response.

N

nik3353

from Pune, Maharashtra

May 20, 2016

Pizza Hut — Didn't get pizza

Hi I had order pizza but i didn't get it..my order id is 3654278 what I have to do now??

P

Prakul Singla

from Noida, Uttar Pradesh

May 26, 2016

Bad service. worst labour

Date of incidence:-20 may 2016
after a long time i went to buy a pizza form your franchize. the branch manager was showing of his attitude and when i said him about this he started to quarrel with me and when i asked him if he wants to take my order he refused.
please change its manager or fire him because he was shouting at me

J

jsinghonline123

from Rampura, Punjab

Jun 14, 2016

non credit of money debited from my credit card and non delivery of pizza

i had ordered 4personal pan pizzas on 06/09/2014 at 9 pm from Internet and made online payment. neither i got the pizza nor my payment credited in my credit account statement. i am totally harrassed in it.

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Address: Mumbai City, Maharashtra

It was for d first time I have seen such a worst service of pizza hut there were no one 2 attain us n in that there was nothing served properly I was so disappointed by d pizza hut servicing n I always odered ebony n ivory which is hot cake with ice cream but I always get a cold cake I always have 2 tell d person 2 make d cake hot if dis is d servicng n good name of pizza hut thn i think i have 2 stop cumng 2 pizza hurt. on 21/04/14 i had came it was d worst think i jst cnt tell ull i am soo disspointd by ull ...

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Address: Jaipur, Rajasthan

Dear, My name is Himanshu and today i ordered pizza from mansarover pizza hut store and the pizzas was not upto the mark and as per there manger the pizza was well in standers. I was keep ordering same pizza from last 8 months and very well worse of the standard of the pizza but he is keep on saying the same thing . I back withouting takeing or eating my pizza .And today i am really disppoint big time by service or customer handling. Thanks Himanshu [protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

I visited the Pizza Hut, Anupam PVR Outlet on April 25th, 2014 at 2pm. We ordered a portion of Cheese Garlic Bread to begin with. The order came in 10-15 mins. My friend and I finished one slice each and just as my friend took a bite of the 2nd slice of garlic bread there was a long black hair below the cheese layer of the garlic bread. She saw it and started feeling sick. She vomited there 2 times. I escalated this to the staff who took 10 mins to come to the table and they called their duty manager. All he said is that every member of the staff covers their hands and head in the kitchen. However maybe during the brushing of butter on the bread some hair of the brush must have come. He refused to admit that it was a human hair and not a plastic brush hair. He just apologised and offered us to eat something else. My friend felt so sick and we did not want to risk eating in a place like this. Please do not visit this outlet ever and if you do, please look closely as to what you are eating. My friend suffered from food poisoning. If this was a Pizza Hut outlet abroad, we could have sued them and got the outlet to shut down but given that this is India, everything works and everything is acceptable. Please do not visit this outlet ever as they do not know the meaning of quality and do not maintain a standard of a well known food brand in India. Their service is extremely slow and even after calling couple of times the staff would not come to take your order or help you. The manager did not even once ask if he should call a doctor or take down our number to check if all was okay. He was only interested in letting us go quickly so that this does not get escalated for his branch. Extremely bad ethics and bad service ever expected from a Pizza Hut store.

Aug 14, 2020

Complaint marked as Resolved

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Address: Gurgaon, Haryana

I ordered for pizza through and waited for long 40 minutes and then delivery guy come. I asked him to check time, he told me that he is just only one minute late and that due to because of me, then I told him that you are 5 minute late according to delivery time. Another excuse came from his side that this is bulk order and there is no time constraint. Can someone tell me if any one order 2 pizzas that will be a bulk order...strange. That delivery guy(Amit) show me attitude that he can't do anything and I need to except the order, he called to his senior and then go back without informing me. I called to there restaurant at sector 14 Gurgaon(worth to mention they any senior guy from Pizza hut didn't talked me) and wanted to see an explanation but the guy who picked the phone informed me that you say no to order and there is no fault of delivery guy. I got stunned to hear this..still I fought with him over the phone and finally he give me assurance of call back...but I didn't got a call back... Then I repeatdly called back at their restaurant but they didn't picked up, finally I called to there manager Shashi([protected]), but he started saying that I only trust my boys and don't trust customer, do whatever you want we work like that way only and started threatning me. Is that way Pizza hut treating there customer, it's really surprising and not acceptable at any cost. Can I get a resolution on this?

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Address: Chennai, Tamil Nadu

We ordered the pizza online at pizza hut and set it for delivery at 10.30pm from ashok nagar branch, chennai. The guy came in delivered hurried for cash and left. After which we opened the box of pizza (both) two medium pizza ordered. Both were like over cooked(deep red), veggies looked all dull and shrunk. and the worst part was it was cold. Generally I always like pizza hut for the their quality of pizza. Now upon seeing this I was so heart broken, with the kind of quality they had given. As we had paid already we had to eat it and while we took our first bite we saw others face in disbelief, that it was a pizza from pizza hut, horrible taste. We still have most part of the pizza in our bin. I wish I could take pictures and post it here. Its a shame to pizza hut brand that some of their outlets are spoiling their name. But my complaint here is that shouldn't they be punished for this and charging us for full and giving us .

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Address: Lucknow, Uttar Pradesh

Dear team Today I ordered pizza with an idea of sumptuous lunch with one of my colleague. However the same was undelivered till now. The order was of amount Rs 464. Unlike my previous experience this undelivered pizza gave the bitter taste. Not only this the topping was with unparalled taste ;The call center simply with all its humilit refused to receive any such order.

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Address: Bangalore, Karnataka

Respected Sir, I placed an order for Veg treat and garlic bread today around 4 pm (phone No-[protected]) through the phone no 39883988.I was told that the pizza would be delivered from Shantinagar within 30 minutes. 10 minutes after placing the order, I got a call from shantinagar Pizzahut saying that they needed to clarify the distance. Approximately 30 minutes after placing the order I was told that delivery cant be done. Instead I was repeatedly asked to avail myself of the take away service. I am not a customer of Pizza hut delivery for the first time. Pizza Hut database already has my phone number and address. Alternative arrangements could have been made if I had been told that delivery was not possible. This experience has been very frustrating for a person who has missed lunch and was looking forward to eating a cheesy pizza Regards Pooja

Aug 14, 2020

Complaint marked as Resolved

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Address: Kolkata, West Bengal

I had been an avid lover of Italian food since I knew dining out, of which Pizza tops the list. On Sunday, 20th of April, 2014, I had ordered a family size triple chicken pizza with extra cheese at the Salt Lake, City Centre. I was asked to make the payment, which I did immediately & collect the order after 15 mins, Fair enough! When I came back after 20 mins, I was asked to wait for 5 mins, which again I did. But further to my dismay, when I was still waiting after 40 mins, I went up to the counter and enquired for a stern reply. They then made up a story of something as the pizza got ready on time but it fell off on the ground by mistake and they again were making it afresh. All this clearly showed signs o[censored]tter mismanagement. Further to my shock, the order which I opened for dinner was a completely different one. I had decided not to use pizza hut for any kind of meal and would refer the same in my circle as well. All I want to state is that, the brand failed to live upto my expectations this time.

Aug 14, 2020

Complaint marked as Resolved

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Address: Mohali, Punjab

we are ordered veg briyani (brizzia) in north country mall (pizza hut )(punjab) they gave non veg briyani... we are never eat non veg ..its strictly against for us...they firstly delivered order very late... even those are ordered them .they also got ..but we were waiting till half an our...after getting they odered non veg ..we eaten then we got knw its non veg .its against for me .

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Address: Mumbai City, Maharashtra

I and my friend had ordered two Chicken Mexican large pizzas for home delivery from Pizza Hut Powai, Mumbai today and we are highly disappointed with the Pizza hut service as well as behavior of Pizza hut employee "Mr. Nilesh Sawant" who received the phone call. The pizzas were 55 minutes late and even the delivery person accepted it. When we called Pizza Hut powai, Mr. Nilesh Sawant talked very rudely on phone. He first made a false excuse that today "50 min delivery or free"offer was applicable and didnt listen to anything inspite of even the delivery boy accepting that pizzas were 55 minutes late. His words were "Aaj koi offer valid nahi hai. Poora pay karo ya fir pizza return kar do." In the end we had to pay full price of the pizzas. The pizzas had become cold and we had to throw away almost one full pizza out of the two. We are highly disappointed as it was a total waste of money. Our experience with pizza hut has been very good till now but this time it was appallingly bad. Such a behaviour is unacceptable from a big chain like Pizza hut. Please look into the matter and now we at least expect a quick reply from Pizza Hut regarding this matter. Thank you A Disappointed Pizza Hut lover

Aug 14, 2020

Complaint marked as Resolved

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Address: Chennai, Tamil Nadu

My mobile no is [protected]. I and my family regularly dine at the Nungambakkam Chennai Outlet. But I am disgusted with your offers through SMS. It will have negative effect on people like me.I made several complaints to your ordering online numbers to remove my name and my mobile number but they have not bothered to do so. As I travel often abroad I am troubled night time when I am asleep. Kindly remove my mobile number from your list immediately. Asoka Chelliah

Aug 14, 2020

Complaint marked as Resolved

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Address: Mumbai City, Maharashtra

If possible, I would give this place a rating of zero. A simple order of one pizza and one pasta placed at 8 pm for delivery. 8:15 pm I get a SMS that the parcel is on its way. 8:30 pm no sign of food. 8:45 pm no sign of food. 9:00 pm (tired of waiting and really hungry) tried calling them and was told we will call you back with status. 9:15 pm (even more hungry) tried calling again as we were yet to receive a call from them. 9:35 pm the delivery boy shows up with the wrong pizza and wrong pasta. Both so cold that even a hungry us were not tempted. 9:40 pm the delivery boy leaves after trying to call his own store (and manager) and not receiving any response from either. 9:45 pm (hungry and annoyed) posting online so that others are spared of this agony.

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Address: Bangalore, Karnataka

Hi, We ordered BIG MEAL and a desert today on PHD. Order number:[protected], Date 12-04-14, POS number 125 C. Pizza was delivered from Pizza hut in Munnekolalu village, Varthur Hobli, Bangalore. Pizza was delivered in 45 minutes time. 1) Quality of garlic bread exotica was not good. It was not crispy and when we eat the bread it was becoming powdery. 2) Italian Treat pizza was soggy and they told me it was thin crust but we did not feel it was thin crust and taste was not at all good. 3) When we ate the desert, we found plastic pieces in the desert. This was the worst experience of eating Pizza from PHD. Till date our experience with Pizza Hut both on delivery and in dine service was really good. This time we are extremely disappointed. I am planning to complain even in consumer forum regarding plastic pieces found in chocolate truffle cake. I hope you will ensure that quality of food is good next time and ensure brand image of Pizza Hut is maintained. Thanks Sanjeev [protected] [protected]@rediffmail.com

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Address: Gurgaon, Haryana

Hi This is Ayush Mehta cell no [protected]. Today I have book order as per Your oder No[protected] date 09-APR-2014 for this delivery pizza hut take more than 1 hour for this delivery I have not received any discount and free delivery for this order When I call to manager(Ashok Guliya), He told me that company is changing his policies every day . On monday and tuesday the max delivery time is 30 mins and on wednesday the delivery time is more . I am not able to understand this concept. The attitude of the manager was also not good . Please aks your employee to be polite with customers . Even on the box the delivery time is 30 min and when we placed the order the manager told us to deliver the same in 30 Mins.This is the worst experience. Kindly look into this and arrange cash back Regards, Ayush Mehta

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Address: Chandigarh, Chandigarh

SIR, I ordered vegorama pan-per last night my order a sum of rs 587 but the pizza is not baked properly . they refuse to refund my money and deliever a new one against it. Therefore i request you to kindly interfair in that matter and kindly reply to my complaint my contact number - [protected] order no - [protected] date - 7/04/14 stff - harish sco 345-346 sector 35 chd

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Address: Jaipur, Rajasthan

Sir, I work with pizza hut as a teammember in ganpati plaza jaipur since 10 oct. 2010 to 16 dec 2012.i leave job.when i go to pizza hut to get my provident fund accountant said come after 10 days.when i go after 10 dayes he said come after 15 days.i think pizza hut is a multinational company.that type things not happen in mnc.so please give my provident fund of 2 year. DEVANSHU AGRAWAL [protected]

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Address: Pune, Maharashtra

Hi
This is manish cell no [protected] yesterday I have book order as per Your oder No 5060 date 30.03.14
for this delivery pizza hut take more than 1 hour for this delivery I have not recived any discount and free delivery for this order

I have CCTV recording for payment for this delivery

Kindly look into this and arrange cash back
Regards,
Manish Gujar

Mar 31, 2014

Updated by Manish Gujar Hi This is manish cell no [protected] yesterday I have book order as per Your oder No 5060 date 30.03.14 for this delivery pizza hut take more than 1 hour for this delivery I have not recived any discount and free delivery for this order I have CCTV recording for payment for this delivery Kindly look into this and arrange cash back Regards, Manish Gujar

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Address: Bangalore, Karnataka

I had a worst expericence after ordering pizza online ( order number[protected], the designated store was pizza hut in Banashakari. The pizza arrived after 2 hours that too very cold and with no seasoning and ketchup. The delivery boy was clueless and did not have even store manager phone number. I complained to their call center[protected] several times their answer was "the storage manager will call you back in 5 mins" and they refused to register any compalint. even after 10 calls to call center no store manager called me nor pizza was delivered. I will never buy pizza from pizza hut again. Shameful such big global company does not have a proper mechanism to address customer greivences. Thier website Pizzahut.co.in does not even have a place to register complaint or take feedback. Worst !!!

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