Pizza Hut India Complaints & Reviews

Hello, I placed an order for pizza today at 1 at Noida sec .27 and get the order confirmation on email and message as well, but after waiting long 2 hours I contact to the customer care number and they informed that he has filed a complaint and you will get call shortly but after 2.30 hours a call comes and said that we did not deliver pizza on this address. This is really pretty bad way to treat your customer, after promising to deliver it in 30 minutes.

On 19 July, 8:55 placed order in Pizza Hut while calling 3988 3988. After some time delivery store has called and asked for the address but no one show up. After 30 min, I called the call center and asked for the status of the order. One of the agent said it is on the way and delivered in a moment. No one shown up after 45 mins. Again called the call center and asked for the status. Another agent again told the same dialog and told me that it will be delivered in a moment, max with in 10 minutes. Waited 10 more minutes. At this time Kids could not stop their hunger and started worrying for the pizza. 10:55PM again called. Another agent picked up the call and said it will be delivered in a moment. This time I got worried and understood that the agent is fooling us. Asked agent to connect the supervisor. After 5 mins he connected to supervisor. Supervisor verified my order and told that order is placed in wrong out let. He will place the order in another outlet and deliver it in next 30 mins. I have only placed the order with call center, but call center goofed up my order by placing in the wrong outlet and on top of that false commitment without checking the order status. My family was waiting for the pizza and finally they have to sleep at without the pizza. Why pizza hut is playing with the customer? Why pizza hut is claiming that it will be delivered the in 30 mins? Why customer has to suffer from their internal problem?

We had booked order at lunch time first by online and than called to confirm our order placed from store A-2 Cyber Green DLF Phase III Gurgaon India and than they said you have not ordered online due to some tehnical issue it was not placed and than again we placed order telephonically than they also confirmed will send edc card machine. At last after so many conversations my order was placed... than at time of delivery - delivery boy didnot brought edc card machine he said it was not working... i dont understand why there are so many miss communications and lies going on. at last the delivery boy took the order back.

I was regular customer of pizza hut but now i have lost my faith in Pizza hut... very bad service and for ordering pizza it was very painful experience. At last after my order was cancelled

My order details are Order reference:[protected]
Date: 19/07/2014 16:10:00

with regards
Ashish/Munish

I had ordered 2 medium pizza (1 Tandoori Paneer, 1 Paneer Makhani) on the offer of Buy 1 Get 1 free around 12:47 pm and they delivered the pizza late around 1:45 pm and the pizza was not Hot & Well, when i refused to accept the delivery of the pizza the person who delivered the pizza gave me 20% discount on it, i accept the offer but the pizza was not well when we ate it. After the delivery i received a message at 2:47pm that your pizza has been dispatched, instead of delivery confirmation & discount on amount, after that i had received a message at 8:20 pm at night that please accept the discount of Rs.500 on the pizza, i got aback when i saw the message that they are charging wrong amount and doing tricky false order from customers, i had call them but they said we cannot do anything. I said i need explanation for that but didn't get any response :( :( The pizza was delivered from crown plaza sector-16 Faridabad. I am attaching the Proof(Order MEMO & Screenshot of Message)

I had ordered 2 pizzas and cheese garlic bread sticks, and didn't know that i am up for the biggest mistake, the guy gave cheese garlic bread sticks, which are not even available in the menu at the price of 95 rs.and 1 chicken italia and veggie supreme pizza each, were sent to my residential address, which were not even edible, had no cheese, and no toppings, it was like as if they have given the food to me free of cost, and that;s why i was meted out with such a behaviour, i asked the delivery boy that u guys have to deliver within 30 minutes and u are 20 mins late to which he replied that there was rush at the store, , i had to compain 3 times at their complaint cell after which i received a call from Green Park-Delhi outlet, and the person kept telling me that this is not possible, we have the best service and best pizza, when i asked him to check the bill, then he realised his mistake and agreed that they have charged me for a product which isn't available in their menu and on further complaining about the quality of their so called pizza, he said, i'll send a new one to u tomm, as if i was doing all this to have a complimentary pizza from him...One of the most pathetic service and food at pizza hut.This is not the first time that i have had a complaint from pizza hut's green park branch, i had it many times earlier also, but used to ignore it...

Pizza Hut Delivery is nothing but a bunch of cheaters and un-professionals
managing the show.

1. Yesterday night I had some friends at home so I ordered two medium size pizzas at[protected].

2. The PHD call operator took seven minutes to record my details and
this was when my number was already in their database. Anyway before he could
record my order, the call broke off.

3. I dialled again and to my surprise, he told me about the wrong address recorded in their
database. He corrected the records and took my order and told me that it would
be served within 30 minutes by the nearest PHD outlet which was less than 500 m
where I live. It was 9.55 PM.

4. However when I did not receive the delivery till 10.30 pm, I called[protected] and
enquired about my order. He apologized and assured me that the order would be
served within next 5 minutes. It continued … my repeated calls and their repeated
assurances till 11.15 pm when I was finally told that the rider was just 10
minutes away from my place .

It was a ploy, I later came to know; because when I called
PHD call centre at 11.35 pm, I was told that their operations for the day were
over.

I am still thinking about the choice of vehicle that PHD
delivery boy was using which could not reach me till now, no apologies from
PHD till now.

I was embarrassed before my guests . There was no food
outlet open at 11.45 pm. We had to cook ourselves and manage somehow.

This experience was frustrating and annoying. I wonder how
these survive. This was height of
unprofessionalism and unethical behavior. I never expected this from
Pizza Hut .


Amit Kansal

M:[protected]

Vaishali, Ghaziabad

On 25th June 2014 evening, I had visited Pizza Hut center at Bandra Kurla Complex Mumbai 51 and ordered for Pizza and Garlic bread. On having the first bite of the Garlic bread, I could sense the that it was not tasting like a bread but something hard on tongue and teeth. When I removed the stuff I could see it was a black stone pieces within the bread and part of it was inside my mouth. Immediately I call the person who had served the bread and also called the store manager. I was told store in charge was not available. First the person who delivered the garlic bread said that it may be the burnt piece of the bread and may be hard and when I said it was hard piece, the senior service person said that it may be the burnt garlic to which i said he should taste and see if it was a soft as garlic or as hard as stone. Finally the Sr Service person agreed and said he was ready to repeat the order to which I didn't agree. I asked for the compliant book and where I can register the complaint, he said they don't have the compliant book as such but a book were I can put in my comments and Store In charge will call me back. Looking at the book it didn't look like anyone looks into that, but since it was a compliant I put in my comments. Till date I haven't received any call or an apology from the Store or Pizza hut. Finally on 3rd July i have put my compliant also under the feedback section of Pizza hut website and got a feedback reference number as 11576 but till date no response has been received from Pizza Hut which is surprising. They can deliver Pizza in 30 mins but cannot act on the customer compliant? Is this the Quality and Service standards that Pizza hut is managing out in India? I have stopped having my Pizza at Pizza hut for the poor standards. Is this what they advt that it has amazing taste with all the stones in the bread and the poor quality standards? With no regards for Pizza hut, Haresh

This is w.r.to Pizza Hut Malviya Nagar store. I had placed an order and got an assurance that i will be delivered within 30 minutes as per your policy. Order punch time : 8:45:07 PM Promised delivery time: 9:15:07 PM, but i got the order after 1 hour and that too toppings were not up to the mark. While placing the order i had informed the store that please take care of toppings if its not up to the mark then i will send the pizza back and then also store has not met the expectation.
First they delivered late plus toppings were not good, I canceled the order, this type of thing i have not expected from brand like Pizza Hut. I will not order anything from Pizza Hut in future. Better to opt for Domino's and other Pizza outlets.

Pizza Hut big brand but cheap think ... I think they don't know about delhi villages but we want to remember him in delhi 365 villages ..but pizza hut said they all are black list location. .And they deliver only posh area...i ordered pizza but executive said i cant send village area..
Then i called dominoz they delivered fast...but m very disappointed pizza ht behavior they think him pizza only eat rich and vip people.. now m happy with dominoz...

I got my order bearing no[protected] dated 12/07/14 almost 30 mins late at 3 pm. The excuse I given was, that I didn't mentioned my complete address. But 3 days before on 09/07/14, I got my order in time at the same address. Order No.[protected]. Both the times I ordered online and didn't made any changes in the address in both the orders. Pizza hut gives service "30 mins or free".

The restaurant manager Mr. Pankaj (Mobile No. [protected]) ordered the delivery boy either to bring the pizza back or get the money. He argued pointlessly with me for more than 15 mins. Later he told me a lie that on his computer screen my complete address is not being displayed. Later I came to know he was telling lie. He lied to me to get payment.

I want an action should be taken against to him for :
1. Lying to customers.
2. Violating the terms and conditions for pizzahut for giving service "30 mins or free"
3. Wasting my precious time in arguing.

After that I want:
1. My money to be refunded.
2. A written apology from Mr. Pankaj.


Mayank Gupta
+91 [protected]

order no[protected] inv no - [protected] pos no - T23203 date[protected] staff name - sanjeev guest name - surender very bad experience about pizza hut. i place my order at 8;05;24 pm & they give me pizza at 9;00 pm against 10 min. there is no rule for first come & first serve. they full fill the order to other person according to thier big price. 4 people came later on me & within 5 minute they got the pizza & i was waiting for my order 1 hour. i will not go in pizza hut in my future . my contact no [protected], [protected]@ymail.com please take action & mail me the action taken by pizza hut. i am waiting ur mail.

I wonder how good a pizza service delivery can be when I try to order my pizza I am being talked rudely, indifferently and badly. Pizzahut and foodpanda is a cheat and is always there not to help the customer for what they are ordering for. Really bad experience and will not have pizza from pizzahut.and will not allow anyone to have pizza and share this bad experience with everyone. Pizzahut will sonn be screwe by their customer

I have ordered two pizzas at 8:45pm on saturday, 12 July 2014. In between the call was disconnected. I called again and reconfirmed my order and added 2 garlic brades. I delivery of only garlic brades. The delivery boy told that pizzas are on the way. I waited for another half an hour and called on the number which was provided in the sms. Again was told that pizzas are still on the way. Finally at 10:15pm I called Pune outlet and the guy told that my order was cancelled due to the dropped call. I called first time and got worst experience. Pizza Hut people wasted my family's 2 hours and we have to cook after 10:45pm. This is very irrisponsible attitude. They were having my number but didn't call me. Chinchwad br anch is literally hopeless. I will never order to Pizza Hut.

I had ordered pizza at 7 through and got call from the delivery boy at 7.45 that he will deliver the order in 10mins and i had to wait for 45mins near hostel but there was no sign from them. After calling food panda and getting in touch with pizza hut they told it will be delivered in 10mins. At 9.30 the store manager called me saying it is wrong address and hanged the call.. Delivery boys details:-Manjunath [protected] Manager detail:-Ajay [protected] food panda agent vikas :[protected]

Almost all restaurants in Gurgaon charge higher service tax than they are allowed to . I believe Service tax is supposed to be charged on the Service Tax only, where as in all the restaurants i go to, they charge Service tax on the total of the food bill plus Service tax . When i enquire about the same, all the manager has to say is that "This is how it is in Gurgaon" . I don't know where to lodge a complaint about this on going illegal practice .

My name is Sahil Kapoor, I ordered a pizza, they delivered the pizza late for which I have the bill copy and delivery boy was accepting that it is late but then he made me speak to sector 15 Chandigarh manager mr Anil, firstly...he was rude to us and abused us and the he told the delivery guy to take the pizza back and let them keep the bill so he gave us the original bill but took the pizza back and then he said if you don't pay he will call the police "so the culprit is threatening the customer wow this is PIZZA HUT SERVICE and THERe Employees" who can threaten you all the time, , , I request the Pizza Hut to take action against him as I have the phone recording picture of the delivery boy and original bill, , if Pizza Hut don't take action in a week then I will file a suite against Pizza Hut I consumer court ..thanks, , , dated- 9/7/2014

Dear sir i had terrible experience because unfortunately i booked a medium size chicken supreme pizza.Booking was done at approximately 7.15.At 7.54 i recieved a message from DZ-PZHDEL and after that i had to ring up 10 people who gave different versions like somebody saying it is on the way and another saying that there is no booking detail with us.Children obviously went to sleep hungry and our guest went away. The booking was done by my wife Mrs Prabhjeet Kaur Ahluwalia from mobile number [protected].address as below-Thanks & Regards, LTCOLONEL (RETD) D P SINGH, 603- SHRENIK PARK, OPP SECTOR- 15 CBD, BELAPUR KILLA, NEAR CIDCO GUEST HOUSE NAVI MUMBAI- 400614 M-[protected] RES[protected]

We made a bulk order of 5 magic solo pizzas(veg) for a party at home at khagdaspura pizza hut store, Bangalore from contact no. [protected] at around 11am. We followed up and they kept making excuses but the pizzas were never delivered. It turned out to be a party ruiner.

Dear Complaints Department, Myself Mukul Yadav. I ordered Pizza online yesterday ( 8th of July 2014 ) for my client who visited me from abroad. I got confirmation emails and an order number as well. Same are attached as images along with this comment. So yesterday eventually after waiting for 40 minutes I called up Pizza Hut and after placing me on hold for 10 more minutes they said that there is no order by this order number. On the contrary I received a call from them today morning at 10:32 am from #[protected] which is of Pizza Hut store ( Agent Name Raj ) and he said that he wanted to confirm my order again. I was surprised that he is talking about my order placed yesterday. I said I am in a meeting and asked him to call me back after 15 minutes as I wanted to give feedback about this goo[censored]p but the gentleman simply hang up the phone on my face. Extremely disappointing and unprofessional behavior of this chain. I truly want this to be incident to be investigated and the noose to be tightened so that customers are not harassed in this fashion. After all we as customers do not ask or are given any discounts when we order from them then why is this unprofessional and disgusting attitude towards us. Appreciate if this can be looked upon. Thank You. Mukul Yadav ([protected])

I have ordered some food items in pizza website on 07 july 2014 at 9.17 PM. But even after continuous tracking i didnot get the order. It was mentioned 30 min or free. But the comedy and worst part is i have spent more than 45 min in phone to get the status of that. The service people didnot respond properly in phone also. They were just transfering the calls from one center to another. It is really shameful for the company to have these kind of service. Till today i didnot get any call from the concerned person.