Pizza Hut India Complaints & Reviews

Yesterday[protected] I order pizza payment given through online by paytm wallet .after paymemnt successful a notification came that youorder not sucessful.I called to pizzahut they said payment not reached to us while paytm said that payment is successful receive to merchant.

Hi Team,

Today I had went to Pizza Hut restaurant and ordered the veg meal combo of Rs 239.

But in the Bill they have charged for Rs 269 veg meal. when I ask the person they have not given proper answer for that, they started telling we have added this that and so that they can defend them selves.

Finally the point is, they are booking higher value items in the Bill without customer knowledge, and giving the lower amount items.

Order No - P[protected]

Please provide the invoice for order #18297064. I have contacted customer care multiple times but they hang up the call. It require the bill on urgent basis.

I have ordered from pizzahut app on 30th June, 2020. But, unfortunately, my order was not confirmed and my money was deducted from my paytm wallet. I tried complaining to pizzahut customer care. First, they told me that they will refund my money in 2 days, and now they are telling me that my mobile number is invalid.
It has been 15 days since then, and no reply from their mail id too.

In 5 july 2022, i was trying to ordered pizza from pizza hut, I paid money via debit card, the money was deducted from the bank but order was not placed. I want my money back. Total amount was 944/- please help me to refund below is the screenshot of payment.

Worst Ever Experiance i ever had in Pizza Hut. Not even in any restaurants i had visited.

1. Restaurant works was not completed fully. There was heavy drilling noise happening and the labours working behind the table where we sat. I requested two times to the labours to stop the work but they did not even mind it. Do you want us to eat food with these noise and Dust? Is this a customer service.

2. The service was pathetic to the core. We were sitting for the dine in for almost 30 minutes after ordering and there were no one to even offer drinking water. All your staffs are busy chatting inside and the shop was fully filled with delivery boys.. Do you dont have a seperate place for the Swiggy and Zomato delivery agents to wait and collect. Finally without even knowing we were sitting for dine in they packed our foods. What is the tracking mechanism you have for Dine in and Delivery.

3. Does this store really have any manager as i could not see any one there.

4. The shop was full of house flies and it was really irritating to see when it sits on our food and heads. Is this a way we are treated. See in my photo a house fly was dead in my table. Shall i right this to the food safety department. I think i should. We have enough proofs.

Is this a way you treat customers. Pathetic. I work in a customer serving industry and we know how to treat the customers. I thought Pizza Hut is a brand but the service which i had experienced yesterday made me feel bad on visiting the store.

I wanted to definetly want a kind of response or call back from your concern or i will take it up seriously.

Regards,
Vijay Shyam
+91-[protected]

Booked online pizza on 8.7.22 at 10.15pm, got confirmation sms too, suppose to receive same at 10.45pm, got sms also that ur pizza despatch for delivery at 10.28pm, but same arrived at 11.15 pm (exactly after 1 hour) the delivery guybwas clueless, told him tonwrite tome & name which he did on invoice, attached pic.
Such a bad service by Pizza Hut.

Dear Concern,
This is very unprofessional behavior towards the customer. I would like to draw your attention to the undelivered order (Item: Pizza from Pizzahut Devyani, Miyapur, Hyderabad) which was ordered last Sunday (10/07/22 at 07:45 pm), Order ID: 13386058 online payment mode). The expected delivery time was 8:09 pm on Sunday as shown on the official website but we didn't get the order on time I thought It would take time to be delivered due to the rainy season but the worst part was the item was yet not delivered by 9:45 pm. I decided to visit the pizza hut parlor (near Miyapur) because on the website, the status was not updated and no one from Pizza hut had informed me about the inconvenience caused. I reached the parlor by investing my 200 INR and time (as the distance was around 4 km). I talked to the manager and explained the matter. They accept their mistake and then I consumed my order after 10:00 pm in the Pizza hut parlor.
My request is that I am expecting fair justice to me for the incident that happened.
Hoping for the correct step toward the matter.

Thanks
Manish

I didn’t receive my order. I tried contacting Pizza Hut, I got no response.

Sir,
I ordered a pan pizza
From ashiyana, patna
And delivered in my destination
Bcoz pizza's taste was not good
It has sour to eat

Thank you

Payment done through phone pay. Payment was successful.thereafter service man rejected to service pizza.

Hello Pizza Hut...

Where is my pizza ... what should I do at this point of time... it was a little celebration and all got spoiled... Twice I called your call Center... they keep saying it'll be soon delivered and the manage from store will call and update you... there is no call no manager no pizza...

Pls tell me what to do know...?

Thanks & Regards;
Shrish Kumar Verma

Order Details:

Order 19476656 received
From: Agra - Sikandra - [protected]
Delivered To: Gate No 1, Near Rajkamal Inter College, C-174 Kedar Nagar Shahganj, Kedar Nagar, Shahganj, Agra, Agra 282010
Expected delivery time: 9:36PM
Delivered at: 11:00 PM
Delivery Without any hotcase
Cold like Ice.

I had placed a order for Pizza yesterday from Pizza Hut at around 8:30 PM. The order number is 11583027 for 770.70 rupees. Firstly the delivery boy came one and half hour late at 10 Pam and got the personal size pizza instead of the medium one which I had ordered. I sent him back and never came back
Today I call the call centre and they say it’s been delivered. This is in accept. I need to make my friends and social media know how I have been treated by Pizza Hut.

I tried to place an order on the app worth 324.45 rs. . I paid the amount but my order didn't get placed. And refund hasn't been initiated. Refund it back.

Worst baked chessy momos ever.
Never try it again.
Pizza hut disappointed me.
Taste is just like ###.
Portion is also less.

I ordered 2 pizzas and garlic bread. We have opted for a takeaway option and after food was being processed and out to takeaway, we went there and the staff did not gave us the order and said pay first and coma after one hour. We left and after saying we will complain, they asked us to come and collect the order.
What kind of behaviour is this. We have so many options and still this is being done.
Very shameful and bad experience with Pizza hut

Today I order first time from Pizza Hut app. I would say anyone would definitely cry if they provide such service to their customers. It has been 2 hours and the delivery is at the moon. Just 3.4 kms and it took 2 hours and counting... If the store cannot serve the customer wisely they pizza hut should close that store.

On 19th June, 2022. I ordered combo pizza from pizza hut, ITPL, Bangalore. i made payment it was successful and order was confirmed
Pizza Hut order ID 14136643.
But after sometime I got message that they are not able to deliver the order and money will be refunded. After some days I tried customer care number as Money was not refunded, they said they didn't get any refund request.kindly help.

I placed an order for 2 medium pizzas on the 18th of June 2022. It is delayed for more than an hour and after connecting to the customer care service thrice. I requested a cancellation and full refund.

It has been more than 15 days and I've called customer care service more than a dozen times already. I was initially asked to wait for 24-48 hours and then, they asked me to wait for another 7 days after that another 7 days,...

My Didek order not received