Pizza Hut India Complaints & Reviews

Address: AMBALA CANTT

Website: pizza hut application

I have ordered pizza on 31st July 2022 through Pizza Hut application, but money got deducted from bank (paytm UPI) and order was not placed. So I've called the costumer care they told me that i'll get a refund for the amount of Rs1320 in a same mode.
I'm still looking for the refund.
Please look into the issue and process the refund as soon as possible.
UPI Ref. No:[protected]
Paid at: 04:21 PM, 31 Jul 2022.

Order Complete (Just For Reference)
After That i've ordered again from the same Pizza hut app. for Rs1316.25 and made the payment through Paytm Wallet and that went well.
Wallet Ref No: [protected]
UPI Ref. No:[protected]

My name Puneet Chanana
Mob No: +91 [protected]
Email: [protected]@gmail.com

+1 photos

Sep 4, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Pizza Hut India Customer Care's response Dear Puneet Chanana,

We are sorry to hear this. We would request you to please DM us store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Pizza Hut Mumbai - Kamothe Hut, Pizza Hut ShopNo.8 and 9, Tharwani Residency, Sion -PanvelExpy, Mumbai, Maharashtra, 410206, 18002022022

My Order No[protected]
Order Date - 31/07/2022
Order time - 09:08pm
Payment - Paid online via Paytm
Delivery boy was out for the delivery and was not able to find the address and he said he tried calling me but I didn't received any call from him and it was clear that he was lying. When I called him after 1 hr, he said he returned the order to the store.
And now I didn't received my order and I have already paid for the food.

Details of the delivery boy and order has been attached

+3 photos

Sep 5, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Jul 31, 2022

Updated by MrunalOvhal I even tried calling to their support and the support person told me that the store would call me, however I didn't received any call

Verified Support

Aug 01, 2022

Pizza Hut India Customer Care's response Dear Mrunal Ovhal,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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M

MrunalOvhal

from Panvel, Maharashtra

Aug 1, 2022

Can Pizza Hut India take further action, as all I have being doing is sharing the details, I shared on twitter and Facebook.

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Pizza Hut India Customer Care's response, Aug 2, 2022

Verified Support

Dear Mrunal Ovhal,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Pizza Hut

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Amount debited from the account but order not placed.
After the deduction of money i got a message from Pizza hut.

Dear Customer, something went wrong & we're unable to fulfil your Pizza Hut order 13519158. Deducted amount will be refunded. Please try again or call @ [protected].

And they are given help line no for any query and help but no use of that number.

Order No : 13519158

+1 photos

Sep 2, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

Pizza Hut India Customer Care's response Dear Bhooshan Tiwari,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Today I placed the order for pizza's at 12.30 pm but after 5 mins i received the call from Store manager that she won't able to deliver the order as it is out of location and many reasons which are not satisfactory and lastly she told me it is beyond 3 km but my location is about less than 1 km and very rudely she told me that I will get order at 1.30 pm means about 50 mins and I feel that this is a harrrasment to customer so look into matter

Sep 3, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

Pizza Hut India Customer Care's response Dear Mangesh Satam,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: 12th Floor, Tower D, Global Business Park, Gurugram 122002, Haryana, India

Website: www.pizzahut.co.in

Ordered pizza and cornetto icecream cone on official website of Pizza hut on 28th July 2022 at 5:24 pm and made payment through Paytm UPI. I wish to request you to issue my Full refund of Rs. 540.96 paid during placing the order for pizza hut. when I received a message from the bank, my money has been deducted the official website of pizza hut showed that ( your payment has been declined as the order is invalid. To Pay Successfully try initiating the payment again from marchant checkout ) so my The order has not been placed. And for no reason Rs. 540.96 money has been deducted from my bank account.
I have emailed Pizza hut company asking for refund along with proofs but they have not given any reply to my email.

Please issue my full refund immediately.

Please find following
attach file and transaction details :

+4 photos

Aug 1, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Aug 01, 2022

Updated by Ram2021 I am very thankful to...
honorable,
[ Consumer Complaints. in Team. ]
Thanks to your help I got my full refund. You are doing a great job...👍
I can't even express my gratitude to you.
I will be forever indebted to you. And in the same way may good 👌 work be done by you in the future. And whoever my Indian citizen is in trouble may their trouble be removed from your hands.
🙏...thank you...🙏

Verified Support

Aug 01, 2022

Pizza Hut India Customer Care's response Dear Ram,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: 12th Floor, Tower D, Global Business Park, Gurugram 122002, Haryana, India

I ordered pizza and cornetto icecream cone on official website of Pizza hut on 28th July 2022 at 5:24 pm and made payment through Paytm UPI. I wish to request you to issue my Full refund of Rs. 540.96 paid during placing the order for pizza hut. when I received a message from the bank, my money has been deducted the official website of pizza hut showed that ( your payment has been declined as the order is invalid. To Pay Successfully try initiating the payment again from marchant checkout ) so my The order has not been placed. And for no reason Rs. 540.96 money has been deducted from my bank account.
I have emailed Pizza hut company asking for refund along with proofs but they have not given any reply to my email.

Please issue my full refund immediately.

Please find following
attach file and transaction details :

+6 photos

Aug 1, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Aug 01, 2022

Updated by Ram2021 I am very thankful to...
honorable,
[ Consumer Complaints. in Team. ]
Thanks to your help I got my full refund. You are doing a great job...👍
I can't even express my gratitude to you.
I will be forever indebted to you. And in the same way may good 👌 work be done by you in the future. And whoever my Indian citizen is in trouble may their trouble be removed from your hands.
🙏...thank you...🙏

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I tried ordering through the app and had paid through upi but the order had not placed. There isnt even a place for customer complaints at all on the app. I lost my money and didn't even get the food for it. Truly disappointed.

+1 photos

Sep 6, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

Pizza Hut India Customer Care's response Dear Nirzar Shah,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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I tried ordering a pizza from pizza hut app on 28/07/2022 and made the payment via Google pay at 6.58 pm. The money got deducted from my bank and the page got redirected back to pizza hut app but the order was not placed. I waited for five minutes but still the order didn't go through. I again made the payment at 7.08 pm and then the order for placed. (Order #[protected]. Kindly take necessary steps to refund the amount of INR 251/- that was deducted from my bank account.

Sep 2, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2022

Pizza Hut India Customer Care's response Dear Megha,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Shop No 12, Ground Floor, Hormah Tower Old HB Rd, Siromtoli Chowk, Hazaribagh, Rd, Ranchi, Jharkhand 834001

Sir,
I had dine in -in pizzhut (address below)
On 25th june 2022. I have taken pizza for 321 rs and paid via upi(scan) my transaction was successful but they told me timed out. They told me to wait 20 days but even It is passed 1 month but not got my money back. My bank told me that transaction is successful from their side. Resolve it quickly. I am attaching some required details.

+2 photos

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2022

Pizza Hut India Customer Care's response Dear Praveen,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Jul 28, 2022

Updated by Praveen Kumar03 Thank You for your speedy response from this portal. I have received the payment in my account after that. Now no issue.

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Address: 5/9 anand parbat

Yesterday on 26th july i visited to pizza hut punjabi bagh. here i askesd service provider that i had two e vouchers of pizza hut of rs 250 each. I got this vouchers by redeeming my SBI Credit card points. These vouchers delivered on 23rd july. He asked vouchers nos and entered into mobile app in his phone and said they are invalid. I leave counter and come back.
In morning i saw a massage that my vouchers has been redeemed.
they are cheaters and cheating customers in this way. please take suitable action against them. They are spoiling pizza hut image.
Please look into the matters.

Rakesh kumar
[protected]

+1 photos

Sep 2, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2022

Pizza Hut India Customer Care's response Dear Rakesh Kumar,

We are sorry to hear this. We would request you to please DM us your email id and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Bhimavaram, Andhra Pradesh

Hi, I ordered 2 pizzas today(21st July 2022), my money was deducted but the order is not confirmed due to some technical error of the pizza hut application. The money deducted was 324.45 rs. Kindly look into this issue

+1 photos

Aug 26, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2022

Pizza Hut India Customer Care's response Dear Satya,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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I placed my order and made my payment through Google pay but was not placed. Later Rs 350.70 was debited from my account. I request you to kindly repay my amount as soon as posible.

+1 photos

Aug 29, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2022

Pizza Hut India Customer Care's response Dear Shakthi,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Pizza hut indiranagar, cmh road bangalore 560038. 56

Hi,

I placed an order today and made the payment via gpay. The amount is deducted from my account, but the order did not go through.
I called to customer service @ [protected]. Spoke Devansh from Rajasthan, who informed payment is not received. Was promised a call back and that never happened.
Attached are the screenshots. Please refund my money.

Sent emails to customer care, no response.

+2 photos

Aug 29, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Pizza Hut India Customer Care's response Dear Sniperr,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Kharghar, Navi Mumbai

I ordered four pizzas from Pizza hut today from web online order, I received only three, so I reached out to customer care and for almost more than 1 hour I am taking follow-up with them. They just assured somebody will call you within 5 min from store but I did not receive any call till one and half hour. Finally, after long waiting, I received the call from Store manager and for my surprise, he again kept my call on waiting and then attended me. He was almost convincing me that I will adjust this pizza in your next order, but after much request he said he will deliver. I so frustrated as this happens with me twice withing last three month and pizza hut customer care service is pathetic that they almost take 1 and half hour to understand the problem. I hope they will improve their service and start taking customers seriously

Aug 21, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2022

Pizza Hut India Customer Care's response Dear Sagar,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: CST, Elphinstone Building, 17,SN 3/4/5, 15 to 18, Murzban Rd, opposite Sterling Theatre, Fort, Mumbai, Maharashtra 400001

Had Placed an order on 25/06/2022 from their application. They denied delivery by stating "We don't deliver to this area".
Order was paid by Gift Card and Credit Card. Credit Card amount was refunded after 12 days. No communication on Gift card compensation.
Only excuses like "technical difficulties" and "it's under process".
Customer Executive Number - +[protected]

Aug 26, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2022

Pizza Hut India Customer Care's response Dear Shail,

We are sorry to hear this. We would request you to please DM us your email id and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Pizza hut , perumbavoor.kerala , India

I ordered a pizza worth 522 rupees in total from my nearest pizza hut location through and when i got it was totally different from the picture they shown.I would like to register complaint against this restaurant as they are not responding for complaint i give and for the loss of my money.

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Pizza Hut India Customer Care

from Bengaluru, Karnataka

Jul 19, 2022

Verified Support

Dear Divyaks,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Hyderabad

I placed an order and did payment through phonepe app . Money got debited but order did not got placed

+1 photos

Aug 19, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2022

Pizza Hut India Customer Care's response Dear Rakesh,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Vytila, cochin, kerala

Deat Team,

I visited your branch in vytila, cochin, Kerala and ordered for pizza. But i received the order 1 hour late, after my order they given 3, 4 another delivery. while I question about this your executive Mrs, . Akhila she responded me very badly and delivered my order after 1 hour. She told they don't required any recommendation and other order from my side and treated very badly.

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Pizza Hut India Customer Care

from Bengaluru, Karnataka

Jul 19, 2022

Verified Support

Dear Sanoob,

We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Mumbai jb Nagar Andheri East

We had visited The outlet last weak.We reached around 10:20 .but our order was not been accepted. We were not allowed for dining.
In Mumbai The closing time of pizza hut is 11.00pm.It is mentioned online.
Such conditions happened with us 2 to3 times.
We are often customer of the pizza hut.
Pizza huts home delivery service is not available for kanakiya rainforest,
Bhawani nagar, vijaynagar L&T area.
I m citizen from this area.
We had bad experience of pizza hut.
Regards:[protected]

Aug 20, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2022

Pizza Hut India Customer Care's response Dear Bhumeeka,

We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Park Square Acs mall, Whitefield Bangalore, Karnataka, India

So, I am trying to redeem a Pizza Hut voucher and I am not able to and this is happening since April 5 2022. So naturally I reached out to the support email id to enquire/complain about it and the least I was expecting was a reply. Guess what? I did not get any replies. Today I again went to the store trying to order Pizza with my coupons, It did not happen. There seriously is some problem with the coupon server/software they need to fix. However the worst thing is they cannot provide the basic thing a customer should receive "A Reply"
I have no option other than to write a complain here. Lets see if they reply here.

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2022

Pizza Hut India Customer Care's response Dear Hsjsnsmsms,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Jul 27, 2022

Updated by Hsjsnsmsms Well the problem of redemption as per the store was resolved but now the store as well as the executive say that you cannot use the Voucher for home delivery. I have actually ordered the home delivery multiple times in my hometown Ranchi as well as in Bangalore also. In fact the voucher it self mentions that you can order the home delivery using the voucher. So since the Voucher is from SBI card, can you please work with them to resolve this issue, either say on the gift card that it is redeemable only in dine in / Takeaway or check why the store says they cannot deliver.

According to the store it was just removed last week so if last week the redemption would have worked, it could have been delivered. My Suggestion: Please do not remove already existing features, you are just disappointing the consumers by first making it simple for them then suddenly changing as per your convenience

Pizza Hut India Complaints & Reviews

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Pizza Hut India reviews & complaints page 17

Money deducted / order not replaced

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Delivery Boy returned the order to Store without contacting me

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Amount debited but order not placed pizza hut

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Rude behavior and false information by store manager

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My Amount Deducted, Order Not Placed, Not Refunded

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I request you to issue my full refund to me immediately

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Amount Paid but Order not placed

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Money got deducted from my bank but order wasn't placed on pizza hut app

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Money not refunded 1 month already passed.

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Stole my e vouchers

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Didn't get Refund

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Payment wrongly debited

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Order not placed, amount deducted.

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Wrong Delivery of pizza

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Refund Not Provided for Order Placed

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Product not worth exact cost as I didn't get what they shown in pics

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Money debited but order did not get placed

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Bad response from executive and late delivery

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Service, response and order related issues

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Worst response to complaints. Very bad customer support service

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