Pizza Hut India Complaints & Reviews

Address: Pizza Hut, Kompally, Hyderabad

It was a takeaway order. I ordered chicken pizza but I was served veg pizza. The pizza was not cut as well. I had to wait for 45 minutes to get my order. It was horrible service by them. I called them (number is not reachable) I emailed them twice, there’s no response. It’s been more than a week now. Location : Pizza Hut, Kompally branch.

+1 photos

Pizza Hut India customer support has been notified about the posted complaint.

Aug 15, 2022

Updated by Nicholas Francis This is the bill for details. I need refund.

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Address: Pizza Hut North Eye Noida

I ordered two Pizzas and one Mexican garlic breadsticks on 31st July 2022 first of all the order was delivered very late in about 55 minutes when they promise a delivery of 30 minutes
Secondly the food quality was so bad that we have to throw most of it out. the Pizzas were stale and smelling bad it. they were uncooked it was tasting like raw maida and for garlic bread stix I am attaching the photos of what we receive.
I demand complete refund and a formal apology from Pizza Hut India for my wait and embarrassment that I had to face in front of my guests.

+2 photos

Sep 22, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2022

Pizza Hut India Customer Care's response Dear Tapan Agarwal,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: amravati

I have made succesful trasaction but order was not placed, so i request for refund

+1 photos

Sep 16, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2022

Pizza Hut India Customer Care's response Dear Abhi Kale,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Raipur India

The order of 452 was deducted from my bank account but when I check in the track orders section it shows no orders

Pizza Hut India customer support has been notified about the posted complaint.

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Pizza Hut India Customer Care

from Bengaluru, Karnataka

Aug 16, 2022

Verified Support

Dear Geeta Surjan,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Pizza order no.[protected] Swiggy. Never eaten such awful pizzas. Both the vegetable and pepperoni pizzas were cold and tasteless. The crust was leathery. I had always held Pizzahut to be the best. Big let down.

+1 photos

Sep 16, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

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Aug 16, 2022

Pizza Hut India Customer Care's response Dear Ravina,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Ongole Ravi Priya mall

I have ordered pizza, my money is debited from my account of 423 rupees but the app is showing that the order is not placed but the money is transferred to pizza hut account

+1 photos

Sep 17, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

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Aug 16, 2022

Pizza Hut India Customer Care's response Dear Chaluvadi Nagarjuna,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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CHALUVADI NAGARJUNA

Aug 16, 2022

The link is not opening

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Below is detail of delivery however I tried contacting service centre but continuously I got misleading and unfulfilled commitment. Kindly look into the matter
Hi Vijay,

Order 10528129 received
From: Ahmedabad - Gandhi Nagar - [protected]
Delivered To: dholeswar Mahadev, c501, Randesan 382421
Expected delivery time: 9:50PM

Sep 16, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

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Aug 16, 2022

Pizza Hut India Customer Care's response Dear Vijay Tripathi,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Mumbai

Bottle with less quantity of Pepsi and open bottle delivered.Told delivery person but refused to replace.

Pizza Hut India customer support has been notified about the posted complaint.

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Pizza Hut India Customer Care

from Bengaluru, Karnataka

Aug 11, 2022

Verified Support

Dear Shweta Gupta,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Pizza hut, Shop Number - 7, 4th Floor, Pavillion Mall, Civil Lines, Ludhiana - 141001, Near Fountain Chowk

Hi, I made an order of Rs 250.95 at the Pizza hut outlet in Pavilion Mall Ludhiana on 15/07/2022. The amount was deducted from my account but the order was not placed due to "Response time issues". I tried again but it failed. So in the total amount of Rs 250.95 + Rs 250.95 was deducted with PTRN nos: 66279189 and 66278828. I was in touch with a person at the outlet who assured me that money would be back in my account within 14-21 working days which didn't happen. Please refund my money back.

+2 photos

Dec 25, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2022

Pizza Hut India Customer Care's response Dear Amkalsi,

We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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A

amkalsi

Sep 28, 2022

Hi pizza hut team, I have not heard back from you. When will you refund the money?

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Address: 7 Anand NAGAR GHADI bhaduriya Shaganj agra

My payment so cut but order not a receive my payment screen shot

+1 photos

Sep 8, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

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Aug 08, 2022

Pizza Hut India Customer Care's response Dear Vivek Sharma,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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I ordered pizza through pizza hut application and it has been more than an hour and as per their app they are still packing. There is no option for cancellation or refund and they provided a customer care number which they never respond.
I want to get my money back as well as a penalty for them for torturing their customers.

Sep 8, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2022

Pizza Hut India Customer Care's response Dear Saif Bari,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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First time I am giving complaint. I order two pizzas through the SWIGGY app ( Order No[protected]. It was delivered the cold not cooked properly and bread dove is very bad. I am not bothered amount money but no very dissatisfied for providing the such food.

Pizza Hut India customer support has been notified about the posted complaint.

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Pizza Hut India Customer Care

from Bengaluru, Karnataka

Aug 4, 2022

Verified Support

Dear vasusri,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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I have ordered pizza on 02nd August 2022 through Pizza Hut application, but money got deducted from bank (gpay UPI) and order was not placed. So I've called the costumer care they told me that i'll get a refund for the amount of Rs396 in a same mode.
I'm still looking for the refund.
Please look into the issue and process the refund as soon as possible.
UPI Ref. No:[protected]
Paid at: 20:10 PM, 2 August 2022.

My name Vyshnavi Narisepalli
Mob No: +91 [protected]
Email: [protected]@gmail.com

Pizza Hut India customer support has been notified about the posted complaint.

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Pizza Hut India Customer Care

from Bengaluru, Karnataka

Aug 3, 2022

Verified Support

Dear Vyshnavi Narisepalli,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: AMBALA CANTT

Website: pizza hut application

I have ordered pizza on 31st July 2022 through Pizza Hut application, but money got deducted from bank (paytm UPI) and order was not placed. So I've called the costumer care they told me that i'll get a refund for the amount of Rs1320 in a same mode.
I'm still looking for the refund.
Please look into the issue and process the refund as soon as possible.
UPI Ref. No:[protected]
Paid at: 04:21 PM, 31 Jul 2022.

Order Complete (Just For Reference)
After That i've ordered again from the same Pizza hut app. for Rs1316.25 and made the payment through Paytm Wallet and that went well.
Wallet Ref No: [protected]
UPI Ref. No:[protected]

My name Puneet Chanana
Mob No: +91 [protected]
Email: [protected]@gmail.com

+1 photos

Sep 4, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Pizza Hut India Customer Care's response Dear Puneet Chanana,

We are sorry to hear this. We would request you to please DM us store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Pizza Hut Mumbai - Kamothe Hut, Pizza Hut ShopNo.8 and 9, Tharwani Residency, Sion -PanvelExpy, Mumbai, Maharashtra, 410206, 18002022022

My Order No[protected]
Order Date - 31/07/2022
Order time - 09:08pm
Payment - Paid online via Paytm
Delivery boy was out for the delivery and was not able to find the address and he said he tried calling me but I didn't received any call from him and it was clear that he was lying. When I called him after 1 hr, he said he returned the order to the store.
And now I didn't received my order and I have already paid for the food.

Details of the delivery boy and order has been attached

+3 photos

Sep 5, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Jul 31, 2022

Updated by MrunalOvhal I even tried calling to their support and the support person told me that the store would call me, however I didn't received any call

Verified Support

Aug 01, 2022

Pizza Hut India Customer Care's response Dear Mrunal Ovhal,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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MrunalOvhal

from Panvel, Maharashtra

Aug 1, 2022

Can Pizza Hut India take further action, as all I have being doing is sharing the details, I shared on twitter and Facebook.

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Pizza Hut India Customer Care's response, Aug 2, 2022

Verified Support

Dear Mrunal Ovhal,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Pizza Hut

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Amount debited from the account but order not placed.
After the deduction of money i got a message from Pizza hut.

Dear Customer, something went wrong & we're unable to fulfil your Pizza Hut order 13519158. Deducted amount will be refunded. Please try again or call @ [protected].

And they are given help line no for any query and help but no use of that number.

Order No : 13519158

+1 photos

Sep 2, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

Pizza Hut India Customer Care's response Dear Bhooshan Tiwari,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Today I placed the order for pizza's at 12.30 pm but after 5 mins i received the call from Store manager that she won't able to deliver the order as it is out of location and many reasons which are not satisfactory and lastly she told me it is beyond 3 km but my location is about less than 1 km and very rudely she told me that I will get order at 1.30 pm means about 50 mins and I feel that this is a harrrasment to customer so look into matter

Sep 3, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

Pizza Hut India Customer Care's response Dear Mangesh Satam,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: 12th Floor, Tower D, Global Business Park, Gurugram 122002, Haryana, India

Website: www.pizzahut.co.in

Ordered pizza and cornetto icecream cone on official website of Pizza hut on 28th July 2022 at 5:24 pm and made payment through Paytm UPI. I wish to request you to issue my Full refund of Rs. 540.96 paid during placing the order for pizza hut. when I received a message from the bank, my money has been deducted the official website of pizza hut showed that ( your payment has been declined as the order is invalid. To Pay Successfully try initiating the payment again from marchant checkout ) so my The order has not been placed. And for no reason Rs. 540.96 money has been deducted from my bank account.
I have emailed Pizza hut company asking for refund along with proofs but they have not given any reply to my email.

Please issue my full refund immediately.

Please find following
attach file and transaction details :

+4 photos

Aug 1, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Aug 01, 2022

Updated by Ram2021 I am very thankful to...
honorable,
[ Consumer Complaints. in Team. ]
Thanks to your help I got my full refund. You are doing a great job...👍
I can't even express my gratitude to you.
I will be forever indebted to you. And in the same way may good 👌 work be done by you in the future. And whoever my Indian citizen is in trouble may their trouble be removed from your hands.
🙏...thank you...🙏

Verified Support

Aug 01, 2022

Pizza Hut India Customer Care's response Dear Ram,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: 12th Floor, Tower D, Global Business Park, Gurugram 122002, Haryana, India

I ordered pizza and cornetto icecream cone on official website of Pizza hut on 28th July 2022 at 5:24 pm and made payment through Paytm UPI. I wish to request you to issue my Full refund of Rs. 540.96 paid during placing the order for pizza hut. when I received a message from the bank, my money has been deducted the official website of pizza hut showed that ( your payment has been declined as the order is invalid. To Pay Successfully try initiating the payment again from marchant checkout ) so my The order has not been placed. And for no reason Rs. 540.96 money has been deducted from my bank account.
I have emailed Pizza hut company asking for refund along with proofs but they have not given any reply to my email.

Please issue my full refund immediately.

Please find following
attach file and transaction details :

+6 photos

Aug 1, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Aug 01, 2022

Updated by Ram2021 I am very thankful to...
honorable,
[ Consumer Complaints. in Team. ]
Thanks to your help I got my full refund. You are doing a great job...👍
I can't even express my gratitude to you.
I will be forever indebted to you. And in the same way may good 👌 work be done by you in the future. And whoever my Indian citizen is in trouble may their trouble be removed from your hands.
🙏...thank you...🙏

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I tried ordering through the app and had paid through upi but the order had not placed. There isnt even a place for customer complaints at all on the app. I lost my money and didn't even get the food for it. Truly disappointed.

+1 photos

Sep 6, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

Pizza Hut India Customer Care's response Dear Nirzar Shah,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Pizza Hut India Complaints & Reviews

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Pizza Hut India reviews & complaints page 17

Not what I ordered

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Late Delivery and Poor Quality of Product

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Money paid but order not proceed

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Money deducted but no order received yet

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Pizza order Aug 14, 2022

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Order not placed

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Unprofessional and inefficient delivery system

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Open Pepsi bottle delivered order number 13164881

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Amount deducted twice for an order which is not placed: No refund yet

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My payment so cut but order not a receive

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No service

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Delivered cold not cooked properly

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Money got deducted order not placed

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Money deducted / order not replaced

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Delivery Boy returned the order to Store without contacting me

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Amount debited but order not placed pizza hut

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Rude behavior and false information by store manager

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My Amount Deducted, Order Not Placed, Not Refunded

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I request you to issue my full refund to me immediately

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Amount Paid but Order not placed

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