Pizza Hut India Complaints & Reviews

Regarding the order placed on 6May2022.
My registered no : [protected]

I have placed my order from pizza hut app, it was to be delivered to me at 8:55 Pm, but it was not delivered to me, while on the app it showed me delivered. After 5 mins i got a call from a man enquiring about the address where the order has to be delivered. I asked about his location, and he informed me that he was at the restaurant itself. I received my order after 50 mins and that too from some random swiggy guy wearing the swiggy uniform . At my enquiry he accepts he was a swiggy delivery guy.

I don’t believe pizza hut have any right to hand over my order to some random guy to deliver it to me. This could lead to some serious adulteration with my food.

Order no. 11226837

Ordered online for wednesday offer making debit card payment. Received msg stating "your order will be delivered shortly". I was under impression that someone will call for delivery. When it' was more than half an hour, i called them n was informed them that it is pick up and will take another half an hour for delivery. I asked them to cancel the order and refund my money back. They confirmed me of cancelling the order and refund to my account.

I have spoken to 3 people on [protected] and was confirmed order will be cancelled. I didn't receive any cancellation confirmation.

I want refund of my rs. 298 to my account against order no.11226837

Thanks for charging 25 Rs as packaging charges for carton box and carry bag and your service is below par level.
I would like to file a complaint in District Consumer court as i have given enough time to respond but you didn't given any response. We will meet soon.

Rest details :
https://twitter.com/RAMAKRISHNAGP90/status/[protected]

- date of incident :[protected], around 4:45 PM IST
- I was trying to order the pizza from pizza hut app. I added the pizzas to the cart, proceed to the payment step using UPI method (GPay), the money was deducted from the bank but when i returned to pizza hut app order was not placed and the cart was empty.
- The disadvantage using the pizza hut app, is there is no option to lodge a complaint when an issue occurred.

Order number 1194204 was canceled and Pizza Hut is not showing any method or intent to refund the canceled order.

Their total system is a time waste. Every time I called their representative put the call on hold and doesn't reply.

The store will ask for time every time.

Do not order Pizza online from Pizz Hut .

We ordered single chicken sausage delight medium pizza and a cup of pepsi. We made the payment vide Phone Pe but the guy at the counter did not provide us with a receipt/bill. We asked for the same but he was unable to provide us with the bill. Therefore would like to request you to kindly provide us with a copy of the bill for order id : [protected] dtd 1st May 2022 so that we can cross check the list of items that has been charged on the bill.

Very very very disgusting pizza i ever tasted in My Life. Pizza was so bad that I can't even tell you there was nothing in the name of cheese and when I told the manager he also didn't say anything All my money was spent on your useless pizza. You should get the pizza quality checked once in Aligarh, then it will be good for you too. Otherwise it doesn't matter anyway Domino's is here for us

Today we went to pizza hut to eat some pizza. then suddenly by seeing "spicy baked chicken wings" we thought of buying too, we ordered also... But for this "Five Start Chicken " is better. they gave fingers like 4 pieces and charged 250... really doesn't make people fool like this... In image it will make us feel that it is worth, but it is ... don't cheat anyone like... at least you people should have some ethics. this is really nonsense.

I have purchased one tandoori panner pizza along with pepsi bottle at
Pizza Hut outlet in Foodcourt, located left hand side, Mathura, Uttar Pradesh. I have noticed that pepsi price was higher than usual. They charged me rs.60 for 500 ml (As per attached invoice no. : FC[protected] dated 11th Apr 2022 time 3.13. Pm), when i checked the bottled i got shocked by seeing the mrp on bottle which was mention 60 rs. (As per attached bottle snap of mrp).

To cross the check the market price i brought the same “Pepsi” bottle which cost me at rs. 40 for 750 ml. While comparing both bottles ingredients & nutritional information are same.

I think it’s not justified price for consumer, if it’s happen entire pan india pizza hut outlets then it’s horrible.

Attached photographs for your reference.

Regards,
Ashwani Saxena

Cold food delivery by pizza hut and also no ketchup no chiili flex and oregano
Very bad and not complete food delivery by pizza hut

I have ordered a pizza from pizza hut karol bagh outlet. I ordered it from swiggy (order id[protected]. (3rd of April my order date)
The pizza that I ordered was a VEGGIE TANDOORI WITH STUFFED CRUST -CHEESE MAX.
The pizza that I received was something else. I will attach the photographs of that pizza along with this email.
I want you to look at the photos and I need you to tell me whether it was eatable or not.
the second thing that i want to tell you was that the pizza was not having even 1 percent of the toppings that a pizza is supposed to have.
i don't know whether the chefs were in hurry or this outlet provides pizza in this irresponsible manner only.
it was so embarrassing for me to ask my friends to go somewhere else and have something else as the pizza was looking so disgusting. we felt like vomiting after looking at it.
i am not a very big fan of PIZZA HUT but yesterdays experience has made a perception in my mind that i will never have pizza from pizza hut.
i dont know what to say but my anger was at the top at that moment. i was feeling cheated that paying 600 rupees and ordering the pizza from pizza hut and when we have opened the box it was ...the whole mood and all that craving just vanished...
i want to tell you that we couldnt even look at the pizza. it was so ugly. we have throw it away.

i want to you to reply me as i want to know what is your say on this.
you can reply me on my email id - [protected]@gmail.com or can contact me at-[protected]
and I am not on Facebook so don't ask me to reach there as earlier also I have raised this issue but u asked me to go on Facebook and didn't reply me.
I have raised this issue on your website in the feedback option and none of your portals have replied me.

I Rammik Sharma resident of House No 517 Sector 80 SAS Nagar Mohali Punjab 140308 ordered Pizza on line vide order No 17126926 on dated 10/04/2022 at around 8.30 PM
At 9.00 PM I received a call from Phase 10 Mohali outlet regarding not to deliver order due to territory issue
That was very surprised for me because Phase 10 outlet is hardly 3-4 KM away from my residence
Very disappointed
Request you to kindly take a serious note on this
Looking forward for a positive reply from your end
Thanks & Regards
Ramniksharma
Email
[protected]@hotmail.com
M [protected]

Today I happened to visit pizzahut. My daughter asked me to buy water bottle also. But the amount charged by pizza hut for water bottle owned by peopsico company is double the cost that is sold outside Both pizza hut and PepsiCo are cheating people in the name of business. I will never ever go to pizza hut or buy any PepsiCo product.

I have ordered a pizza from pizza hut karol bagh outlet. I ordered it from swiggy (order id[protected].
The pizza that I ordered was a VEGGIE TANDOORI WITH STUFFED CRUST -CHEESE MAX.
The pizza that I received was something else. I will attach the photographs of that pizza along with this email.
I want you to look at the photos and I need you to tell me whether it was eatable or not.
the second thing that i want to tell you was that the pizza was not having even 1 percent of the toppings that a pizza is supposed to have.
i don't know whether the chefs were in hurry or this outlet provides pizza in this irresponsible manner only.
it was so embarrassing for me to ask my friends to go somewhere else and have something else as the pizza was looking so disgusting. we felt like vomiting after looking at it.
i am not a very big fan of PIZZA HUT but yesterdays experience has made a perception in my mind that i will never have pizza from pizza hut.
i dont know what to say but my anger was at the top at that moment. i was feeling cheated that paying 600 rupees and ordering the pizza from pizza hut and when we have opened the box it was ...the whole mood and all that craving just vanished...
i want to tell you that we couldnt even look at the pizza. it was so ugly. we have throw it away.

i want to you to reply me as i want to know what is your say on this.
you can reply to this email or can contact me at-[protected]

I have ordered a pizza from pizza hut karol bagh outlet. I ordered it from swiggy (order id[protected].
The pizza that I ordered was a VEGGIE TANDOORI WITH STUFFED CRUST -CHEESE MAX.
The pizza that I received was something else. I will attach the photographs of that pizza along with this email.
I want you to look at the photos and I need you to tell me whether it was eatable or not.
the second thing that i want to tell you was that the pizza was not having even 1 percent of the toppings that a pizza is supposed to have.
i don't know whether the chefs were in hurry or this outlet provides pizza in this irresponsible manner only.
it was so embarrassing for me to ask my friends to go somewhere else and have something else as the pizza was looking so disgusting. we felt like vomiting after looking at it.
i am not a very big fan of PIZZA HUT but yesterdays experience has made a perception in my mind that i will never have pizza from pizza hut.
i dont know what to say but my anger was at the top at that moment. i was feeling cheated that paying 600 rupees and ordering the pizza from pizza hut and when we have opened the box it was ...the whole mood and all that craving just vanished...
i want to tell you that we couldnt even look at the pizza. it was so ugly. we have throw it away.

i want to you to reply me as i want to know what is your say on this.
you can reply to this email or can contact me at-[protected]
I have photos for it also

Pizza was delivered late without sizzling and sauce. Order number #16011867

Stale food
had ordered a simple garlic bread
- the cheese was stale
- the onions were stale as well
the bread was worst the quality over all was NOT GOOD
This led to my mother being admitted to the hospital in ICU
IS THIS A JOKE TO THE ONES MAKING THE FOOD?
someone is literally going to the hospital?? and you can’t even make or prepare fresh food for which we’re paying bucks???!

I have ordered from Zomato and bill has not been provided by pizzahut

I ordered pizzas on 18.3.22 and paid thru PAYTM RS.804.30 but neither pizzas delivered nor money refunded till now.order nr is
[protected]dd64-4b72-9c21-a68f5f3be-1dc
Need money refunded immdtly.

I had ordered a pizza on 31st December 2021 evening around 6pm. Had paid online Rupees 266₹ but had to cancel it due to error in delivery address.
My order number[protected]

I got a call from them that I will be getting a full refund within a week. I waited and contacted them again. Then I was told to wait for 15 days due to Covid related delays. No response for a month. When I called customer care in February, I was told that they have initiated my refund and may get soon.

Hell of this Pizza hut !!! We are about to finish even March month but not refund yet. Very bad service. I am fed up of calling and registering a complaint now. Hope this would wake you guys up and I get refund soon.