Pizza Hut India Complaints & Reviews

Hi
While ordering pizza, I made payment via Paytm but my order was not placed and my money is deducted

Jul 29, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2022

Pizza Hut India Customer Care's response Dear Ankita,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kottayam

Had placed an order on pizza hut app, on 14th June, using Paytm wallet and an amount of 1257 was debited from my account to the sapphire foods, i have attached the copy of the transaction and proof below, and confirmation from Paytm of the payment, but according to pizza hut, the order was not yet received.
I need my money back, i will go to the customer court if I have too, very poor customer care service bas well

Jul 26, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2022

Pizza Hut India Customer Care's response Dear User(Joelkcg),

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir ordered pizza from pizza Hut @7:54 pm and it shows delivered on website at 8:15 pm which was not actually delivered. It was delivered at 8:30 pm and it was misleading

Jul 31, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2022

Pizza Hut India Customer Care's response Dear Sunita,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Hi,

I had ordered for pizza from your store on 24th May 2022 by Paytm no [protected] amounting to Rs 718. For some reason the money was debited but still didnt reflect at your end and I was forced to pay cash (Rs 718)to recieve the order on the same day i.e. 24th May. I was then told by your customers service that the wrongly debited money will be credited back to my bank account via paytm by 30th May 2022.
I have been repeatedly following up and my money has still not been refunded back to the bank account.
Very bad service by Pizza Hut!

Kindly do the needful asap.

Nikhil Soares.

Tel-[protected]/[protected]

Pizza Hut India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Powai, Mumbai

I had ordered for pizza from your store on 24th May 2022 by Paytm no [protected] amounting to Rs 718. For some reason the money was debited but still didnt reflect at your end and I was forced to pay cash (Rs 718)to recieve the order on the same day i.e. 24th May. I was then told by your customers service that the wrongly debited money will be credited back to my bank account via paytm by 30th May 2022.
I have been repeatedly following up and my money has still not been refunded back to the bank account.
Very bad service by Pizza Hut!

Kindly do the needful asap.

Nikhil Soares.

Tel-[protected]/[protected]

Jul 16, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2022

Pizza Hut India Customer Care's response Dear Priya,

We are sorry to hear this. We would request you to please DM us your email id and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Model town

Dear
Your customer executive refuse to delivery .last time same location delivered order.but now he say not delivery allow in public place and not delivered within 1 km...so this is tottaly disappointed me and i am regular customer
This is unacceptable and customer care shavindera way of talking at last is like

Jul 22, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2022

Pizza Hut India Customer Care's response Dear Sourab,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

We ordered pizza #11311970 from pizza hut patiala through COD . They took full amount but not gave cheese dip. On calling back, he said it was not in store, on insisting for refund, he said he ll talk to manager .
But he neither called nor refunded nor taking any call now

Pizza Hut India customer support has been notified about the posted complaint.

View replies

Pizza Hut India Customer Care

from Bengaluru, Karnataka

Jun 11, 2022

Verified Support

Dear Simerpreet,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 5th Floor, Nirman Sadan, Subhash Road, PWD B&R Rohtak

Order no. 19866909.
Pizza hut people contacted and informed that owing to maintenance work they cannot deliver the order
Kindly refund the amount ASAP

Jul 13, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2022

Pizza Hut India Customer Care's response Dear Jogender,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai

Website: Pizza hut

We were traveling since morning to reach Chennai and further on settling we were damn hungry. Without giving a thought we ordered from pizza hut but after a long wait we finally recieved it. further to our shock we were left with no exitement for pizza hut pizza as it was made for animal consumption not human. Ur was five times thick layered and cheese chil was frozen. Such a bad experience

Jul 12, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2022

Pizza Hut India Customer Care's response Dear Mitali,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sector 56 huda market gurgaon

Very bad in taste, oily and smelly also

Pizza Hut India customer support has been notified about the posted complaint.

View replies

Pizza Hut India Customer Care

from Bengaluru, Karnataka

Jun 7, 2022

Verified Support

Dear Rocky,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I went to Pizza hut store on 4-Jun-2022 at Crossing Republik, Ghaziabad, UP, India. I ordered and purchased Box of 4 veg pizza from the store itself. They charged me INR 466/- (excluding tax). However, when I checked online, the price of Box of 4 veg pizza is showing INR 435/-.
Later, I called upon Pizza hut customer care and the executive told me that he will arrange for a call back from technical person within 5-10 minutes. However, I still did not receive any call from Pizza hut. Why there is so much irresponsibility from your end?

Please explain why there is difference in the price of my order? It should be same everywhere within India.

Kindly look into this issue and return back my money that is charged extra. This is my Paytm number for money refund.
I am attaching photo of the bill order made yesterday.

Thanks,
Chandresh Gupta

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2022

Pizza Hut India Customer Care's response Dear Chandresh,

We are sorry to hear this. We would request you to please DM us your email id & mobile number via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Jun 07, 2022

Updated by cg8774 I have supplied the required information via: https://fb.com/msg/pizzahutindia

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon

I placed an order no.15712876 today from Pizza Hut app, after 30 mins I receive a call stating that we do not have delivery partners so we are cancelling your request.

I asked the person her name to which she did not response instead told me if you want the order that much do a take away from the store.

I asked her for a complaint id where I can raise my concern to which she replied I will call you back in 5 mins, next thing I see my order is cancelled and I still haven’t received any call back plus now there number is busy.
Is this how you treat your customers now.

Surely will never order from Pizza Hut and share my feedback with friends,
I m sure I will not receive any response still from your side

Jul 12, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2022

Pizza Hut India Customer Care's response Dear Divij,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: sikandra

Hi team,

I ordered pizza from pizza hut site on 2-jun-2022 at 8:49 pm in agra of worth rs 493.50
Snapshots are attached.

Money got deducted from my account which i paid through phonepay.

I tried to call pizza Hut customer care no. But my calls didn't get forwarded to support person.

Kindly help me here....

Helpful

Found this helpful?

Write a comment

Address: Orion Uptown mall, old madras road, Bangalore 560049

Hi,
I would like to raise a complaint against Pizza Hut Orion uptown mall old madras road Bangalore. They have charged 50 rs for drinking water bottle. They don’t even provide a glass of water and when requested for a glass of water for my 5 year old daughter they gave me the water bottle of 1 litre which costed 50rs. How can someone charge this much amount for drinking water which should be just 20 rs otherwise? Also, they should...

Helpful

Found this helpful?

Write a comment

I payed for my order for hut treat box 4 San Francisco style my transaction I'd is[protected] I payed it through Google pay after some minutes I got a message saying that your order cannot be delivered and it was not even reflecting on my account of pizza hut app it was debited from my bank account

Pizza Hut India customer support has been notified about the posted complaint.

View replies

Pizza Hut India Customer Care

from Bengaluru, Karnataka

May 31, 2022

Verified Support

Dear Shankar,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Date of the Incident - 22-May-2022
Consumer Name - anil ks
ordered pizza from pizzahut website on 22May2022, payment was also made online thru' paytm and that order was cancelled. called the pizzahut twice and they say still the refund request has not been raised.

Jul 4, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

May 31, 2022

Pizza Hut India Customer Care's response Dear AnilKS1,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Jun 01, 2022

Updated by AnilKS1 I have updated the details on the FB link, here are the details again - Phone - [protected], Email - Anil.[protected]@gmail.com, Store - Jayanagar Bangalore. Resolve this asap.

Verified Support

Jun 02, 2022

Pizza Hut India Customer Care's response Dear AnilKS1,

Thanks for sharing the requisite details. We have escalated your concern to our team and will share an update with you soon.

Regards,
Team Pizza Hut

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have had meal for 2 of 249- 2 personal pizza+ cold drinks at dt City centre Mall shop no 1& 101 MG road

The same order I have ordered at cyber hub phase 3 Gurgaon and they are refusing to offer me cold drinks with pizza.

The descripency in order is irritating me, can you make this clear.

Jul 4, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

May 27, 2022

Updated by atharhas Also the quality of cheese is bogus, literally like rubber. When you will compare it with medium size it is too good

Verified Support

May 28, 2022

Pizza Hut India Customer Care's response Dear Atharhas,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 140 Pleasant Valley, Rajpur Road, Dehradun 248001

On 25 May 2022 I placed an order online at pizzahut. I paid via UPI Payment through icicibank. Rs 874.66 got debited from my account but order was cancelled. I got following message from my bank :

Dear Customer, Your transaction of Rs 874.66 from ICICI Bank was successfully credited to the beneficiary Pizza Hut account XXXXXXXXX1465 on 25/05/2022 20:08:20 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.

Kindly refund my amount as the order had failed.

Jul 5, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

May 28, 2022

Pizza Hut India Customer Care's response Dear Shashi,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Pizza Hut, Bay Shop No. 82, Sector 15, Chandigarh

Hi,

I'm in Pizza Hut Sector 15, Chandigarh.

Pizza Hut sitting place very dirty in pathetic condition.

Will not recommend anybody to visit pizza hut.

Regards
Nitin
[protected]

Pizza Hut India customer support has been notified about the posted complaint.

View replies

Pizza Hut India Customer Care

from Bengaluru, Karnataka

May 26, 2022

Verified Support

Dear User(Candela Healthcare),

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I am ordering an order of ruppes 643.5 pizza hut app amount was debited from my account to pizza hut but order not placed please give me my money back

Jun 30, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

May 27, 2022

Pizza Hut India Customer Care's response Dear Sataksh,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Pizza Hut India Complaints & Reviews

File a complaint to Pizza Hut India

Pizza Hut India reviews & complaints page 20

Money was deducted but there is no order

Post your Comment

Amount deducted, order not placed, not refunded

Post your Comment

Regarding misleading information

Post your Comment

Refund not received for order placed and payment done twice

Post your Comment

Refund for order placed and payment done twice

Post your Comment

Regarding delivery and behaviour

Post your Comment

Order not delivered complete

Post your Comment

Order not delivered , issue refund

Post your Comment

Ordered for a yummy pizza, got money wasted with five times thicker bread pizza

Post your Comment

Oily pizza

Post your Comment

Pizza Hut charged extra money

Post your Comment

Rude staff

Post your Comment

Money deducted but order didn't get confirm

Drinking water charged at 50 INR / litre

I paid for my order but it was delivered

Post your Comment

Failing to refund the money after cancelling the order

Post your Comment

Meal for 2

Post your Comment

Money debited but order canceled

Post your Comment

Pizza Hut Sitting Area Very Dirty Sector 15, Chandigarh

Post your Comment

Amount deducted from bank account but order not placed

Post your Comment

Related businesses