Pizza Hut India Complaints & Reviews

Address: Model town

Dear
Your customer executive refuse to delivery .last time same location delivered order.but now he say not delivery allow in public place and not delivered within 1 km...so this is tottaly disappointed me and i am regular customer
This is unacceptable and customer care shavindera way of talking at last is like

Jul 22, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

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Jun 15, 2022

Pizza Hut India Customer Care's response Dear Sourab,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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We ordered pizza #11311970 from pizza hut patiala through COD . They took full amount but not gave cheese dip. On calling back, he said it was not in store, on insisting for refund, he said he ll talk to manager .
But he neither called nor refunded nor taking any call now

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Pizza Hut India Customer Care

from Bengaluru, Karnataka

Jun 11, 2022

Verified Support

Dear Simerpreet,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: 5th Floor, Nirman Sadan, Subhash Road, PWD B&R Rohtak

Order no. 19866909.
Pizza hut people contacted and informed that owing to maintenance work they cannot deliver the order
Kindly refund the amount ASAP

Jul 13, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2022

Pizza Hut India Customer Care's response Dear Jogender,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Chennai

Website: Pizza hut

We were traveling since morning to reach Chennai and further on settling we were damn hungry. Without giving a thought we ordered from pizza hut but after a long wait we finally recieved it. further to our shock we were left with no exitement for pizza hut pizza as it was made for animal consumption not human. Ur was five times thick layered and cheese chil was frozen. Such a bad experience

+4 photos

Jul 12, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2022

Pizza Hut India Customer Care's response Dear Mitali,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Sector 56 huda market gurgaon

Very bad in taste, oily and smelly also

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Pizza Hut India Customer Care

from Bengaluru, Karnataka

Jun 7, 2022

Verified Support

Dear Rocky,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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I went to Pizza hut store on 4-Jun-2022 at Crossing Republik, Ghaziabad, UP, India. I ordered and purchased Box of 4 veg pizza from the store itself. They charged me INR 466/- (excluding tax). However, when I checked online, the price of Box of 4 veg pizza is showing INR 435/-.
Later, I called upon Pizza hut customer care and the executive told me that he will arrange for a call back from technical person within 5-10 minutes. However, I still did not receive any call from Pizza hut. Why there is so much irresponsibility from your end?

Please explain why there is difference in the price of my order? It should be same everywhere within India.

Kindly look into this issue and return back my money that is charged extra. This is my Paytm number for money refund.
I am attaching photo of the bill order made yesterday.

Thanks,
Chandresh Gupta

+1 photos

Pizza Hut India customer support has been notified about the posted complaint.

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Jun 07, 2022

Pizza Hut India Customer Care's response Dear Chandresh,

We are sorry to hear this. We would request you to please DM us your email id & mobile number via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Jun 07, 2022

Updated by cg8774 I have supplied the required information via: https://fb.com/msg/pizzahutindia

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Address: Gurgaon

I placed an order no.15712876 today from Pizza Hut app, after 30 mins I receive a call stating that we do not have delivery partners so we are cancelling your request.

I asked the person her name to which she did not response instead told me if you want the order that much do a take away from the store.

I asked her for a complaint id where I can raise my concern to which she replied I will call you back in 5 mins, next thing I see my order is cancelled and I still haven’t received any call back plus now there number is busy.
Is this how you treat your customers now.

Surely will never order from Pizza Hut and share my feedback with friends,
I m sure I will not receive any response still from your side

Jul 12, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2022

Pizza Hut India Customer Care's response Dear Divij,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: sikandra

Hi team,

I ordered pizza from pizza hut site on 2-jun-2022 at 8:49 pm in agra of worth rs 493.50
Snapshots are attached.

Money got deducted from my account which i paid through phonepay.

I tried to call pizza Hut customer care no. But my calls didn't get forwarded to support person.

Kindly help me here....

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Address: Orion Uptown mall, old madras road, Bangalore 560049

Hi,
I would like to raise a complaint against Pizza Hut Orion uptown mall old madras road Bangalore. They have charged 50 rs for drinking water bottle. They don’t even provide a glass of water and when requested for a glass of water for my 5 year old daughter they gave me the water bottle of 1 litre which costed 50rs. How can someone charge this much amount for drinking water which should be just 20 rs otherwise? Also, they should...

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I payed for my order for hut treat box 4 San Francisco style my transaction I'd is[protected] I payed it through Google pay after some minutes I got a message saying that your order cannot be delivered and it was not even reflecting on my account of pizza hut app it was debited from my bank account

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Pizza Hut India Customer Care

from Bengaluru, Karnataka

May 31, 2022

Verified Support

Dear Shankar,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Date of the Incident - 22-May-2022
Consumer Name - anil ks
ordered pizza from pizzahut website on 22May2022, payment was also made online thru' paytm and that order was cancelled. called the pizzahut twice and they say still the refund request has not been raised.

Jul 4, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

May 31, 2022

Pizza Hut India Customer Care's response Dear AnilKS1,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Jun 01, 2022

Updated by AnilKS1 I have updated the details on the FB link, here are the details again - Phone - [protected], Email - Anil.[protected]@gmail.com, Store - Jayanagar Bangalore. Resolve this asap.

Verified Support

Jun 02, 2022

Pizza Hut India Customer Care's response Dear AnilKS1,

Thanks for sharing the requisite details. We have escalated your concern to our team and will share an update with you soon.

Regards,
Team Pizza Hut

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I have had meal for 2 of 249- 2 personal pizza+ cold drinks at dt City centre Mall shop no 1& 101 MG road

The same order I have ordered at cyber hub phase 3 Gurgaon and they are refusing to offer me cold drinks with pizza.

The descripency in order is irritating me, can you make this clear.

+1 photos

Jul 4, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

May 27, 2022

Updated by atharhas Also the quality of cheese is bogus, literally like rubber. When you will compare it with medium size it is too good

Verified Support

May 28, 2022

Pizza Hut India Customer Care's response Dear Atharhas,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: 140 Pleasant Valley, Rajpur Road, Dehradun 248001

On 25 May 2022 I placed an order online at pizzahut. I paid via UPI Payment through icicibank. Rs 874.66 got debited from my account but order was cancelled. I got following message from my bank :

Dear Customer, Your transaction of Rs 874.66 from ICICI Bank was successfully credited to the beneficiary Pizza Hut account XXXXXXXXX1465 on 25/05/2022 20:08:20 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.

Kindly refund my amount as the order had failed.

+1 photos

Jul 5, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

May 28, 2022

Pizza Hut India Customer Care's response Dear Shashi,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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Address: Pizza Hut, Bay Shop No. 82, Sector 15, Chandigarh

Hi,

I'm in Pizza Hut Sector 15, Chandigarh.

Pizza Hut sitting place very dirty in pathetic condition.

Will not recommend anybody to visit pizza hut.

Regards
Nitin
[protected]

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Pizza Hut India Customer Care

from Bengaluru, Karnataka

May 26, 2022

Verified Support

Dear User(Candela Healthcare),

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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I am ordering an order of ruppes 643.5 pizza hut app amount was debited from my account to pizza hut but order not placed please give me my money back

+2 photos

Jun 30, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

May 27, 2022

Pizza Hut India Customer Care's response Dear Sataksh,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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I placed order of 298.20 rs on pizza hut site by phone pe, but order not placed nd money deducted
I always face dis issue when order placed on pizza hut site

Pizza Hut India customer support has been notified about the posted complaint.

May 31, 2022

Updated by ShaluPratapRana Still no refund, i want my refund

May 31, 2022

Updated by ShaluPratapRana Send u detail on link which given by pizza hut customer support
But still no update on refund

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Pizza Hut India Customer Care

from Bengaluru, Karnataka

May 26, 2022

Verified Support

Dear ShaluPratapRana,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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ShaluPratapRana's [Complaint's author] reply, May 26, 2022

Send u detail on fb link plz check

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Website: www.pizzahut.co.in

I was trying to place an order on pizza hut’s online website but at payment page payment was successful but order was not placed. I tried for the payment again but this time also same case money got deducted and payment was successful but order was not placed. I have the payment details. The payment option I chose was through paytm. I need refund for this ASAP.

Thanks

Jul 2, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

May 26, 2022

Pizza Hut India Customer Care's response Dear Aryan_Ruban,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

May 26, 2022

Updated by Aryan_Ruban Hello,

I have shared the details. Please do the needful.

Thank you

Verified Support

May 27, 2022

Pizza Hut India Customer Care's response Dear Aryan_Ruban,

Thanks for sharing the requisite details. We have escalated your concern to our team and will share an update with you soon.

Regards,
Team Pizza Hut

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Address: 2nd Flr, Fun Republic Mall Avinashi Road, Peelamedu - Pudur Main Rd, Coimbatore, Tamil Nadu 641004

I ordered cheese garlic bread worth rs159 but rather got an ordinary garlic bread stix worth rs99...i feel cheated and there is no response from the conpany nor zomato ...i want my problem to be resolved

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Pizza Hut India Customer Care

from Bengaluru, Karnataka

May 24, 2022

Verified Support

Dear joelabraham,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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I have paid ₹628.96 through Pizza Hut mobile app via paytm, Amount is debited from by account and transaction is sucessfull but I haven't received any order in app. As I am in Pizza hut I spoke to manager reg. Issue he suggested me to contact customer care. I spoke to customer care and demanded refund and a conformation mail Or complaint request ID reg. Complaine but Pizza hut team refused to provide those details and blindly assuring me for refund with in 48 hrs. I how I trust without any conformation / acknowledgement. As it is mentioned in Pizza Hut app that customer will be acknowledge but the customer care service is refusing for acknowledgement.

I Demand a refund of ₹628.96 as early as possible and a conformation /acknowledgement from Pizza Hut team.

Pizza Hut India customer support has been notified about the posted complaint.

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May 24, 2022

Pizza Hut India Customer Care's response Dear Aditya,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

May 25, 2022

Updated by Aditya chinni As discussed with Pizza Hut team they conveyed that i will get refund with in 48 hrs from the money deducted time.

48 hrs has crossed yet I haven't provided any refund and Pizza Hut team is blindly conveying reg. refund and they are not providing any request ID or acknowledgement regarding complaint.

As it was mentioned in Pizza Hut Application FAQ's that customer will be acknowledged. Though I request many times many executives none of them provided any request ID or acknowledgement, which is very unfair, more over an executive said that I will be getting a call from Pizza Hut supervisor reg. My issue but I didn't received any calls or mails or notifications reg.

Pizza Hut blindly cheating customers

I strongly demand a compensation of Rs. 500 along with refund for delay and unfair activity towards customers.

I will escalate the issue to Ministry of Consumer Affairs, Food and Public Distribution. for Justice.

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A

Aditya chinni

from Hyderabad, Telangana

May 30, 2022

Received Refund after n number of calls to customer care. Dissatisfied for improper response and procedure of Pizza Hut executives. Thanks for Anand Bhag restaurant branch manager for proper guidance

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Address: 9405373685

Very poor services at Pizza Hut Puné camp branch . We have been waiting for more than 45 mins but no one attended to us . Inspite of telling the staff several times no one even came to clean the table. Finally when I raised my voice and placed order still the response was very shabby . We asked for water bottle while we were waiting but still no one responded for nearly 10 mins . When the bottle came no glasses came along with we requested for glasses and I am waiting since 8 mins now and still I see no signs of them . Very poor to see this state of Pizza Hut. If not interested in serving is of no use . I checked the complaint book and found so many complaints there for the same..now the partial order has been served but not cutlery is there neither anyone is there to attend.very poor state

Jun 27, 2022

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

May 24, 2022

Pizza Hut India Customer Care's response Dear Mayank,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

Pizza Hut India Complaints & Reviews

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Pizza Hut India reviews & complaints page 20

Regarding delivery and behaviour

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Order not delivered complete

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Order not delivered , issue refund

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Ordered for a yummy pizza, got money wasted with five times thicker bread pizza

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Oily pizza

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Pizza Hut charged extra money

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Rude staff

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Money deducted but order didn't get confirm

Drinking water charged at 50 INR / litre

I paid for my order but it was delivered

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Failing to refund the money after cancelling the order

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Meal for 2

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Money debited but order canceled

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Pizza Hut Sitting Area Very Dirty Sector 15, Chandigarh

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Amount deducted from bank account but order not placed

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Money deducted while order not placed

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Money Deducted but no refund

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Ordered received wrongly and not responding

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Refund for debited amount IN 628.96 as payment successful but order not recieved

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Very poor services at Pizza Hut Pun camp branch . We have been waiting for more than 45 mins but no one attended to us .

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