Pizza Hut India Complaints & Reviews

I made payment via card and they deducted money twice saying that the first transaction was unsuccessful

Pizza hut takes more then a month to initiate a refund.I am tired of contacting and till now my issue is not solved yet will i ever get my money back? This is very sad that the company doesnot value their customer

They refuse to take order at 10.50 pm.

Even though we were having pizza they closed all aircondition and no fans.
Rude staff
Refused to give cold drink also at 10.50 pm
Poor
Very bad😡

I had ordered 3 Divine chocolate tub as listed in the app. The order was not fulfilled and was cancelled as the product was not available. The order was placed on 20th February and the refunds has not yet been processed. As per the executive they have initiated refund but till date not received.

Order no : 15009313

I had ordered two pizzas on Jan 9 2022. The order was sent to Bengaluru - JP Nagar 7th Phase (Puttenahalli) branch.
They called me telling me that they cannot deliver the order because my location was too far for them.
They didnt cancel the order after this, and shows on the website that it has been delivered.
I have called customer care multiple times, and my issue still hasnt been resolved.
I want a full refund of my money.

Order 13100222
Amount- 655 rupees

Incident date: 8/3/2022 at 21:50

Yesterday I placed an order at 21:50pm and the amount has immediately been deducted from my account but neither the confirmation mail nor the text has been shared with me and also I didn't received my order. And since yesterday I've dropped coupled of mail over HutCare also i tried calling through each and every customer care but I couldn't connected through any of them. Kindly provide me with the refund.

It is very sad to know that your company takes so long to address consumer's issue .I I was asked to wait for 21 days which is now more than that.And Yet no refund has been initiated. If your team makes it clear that the company won't initiated i would be very happy. It was totally wrong that you took an order when a unit wasnt yet operational and now its taking so much time just to initiate refund. If this way you are thinking of adding such little amount to your profit this is very unethical.

Hi All,
I didnt know that how this platefrom works however I want to raise a complain here. on 2nd march 2022, I ordered pizza online through the website. the pizza store located at Bellandur and order id is 12317741. in next one hour, I didnt get any call or sms however after 45 min, the delivery guy sms me that location is more then 10 km . I was waiting for a call from store or customer care to inform me about that however, I didnt get. I called two times in customer care and asked updates and they said that they will call me back and again I didnt get call. as a customer, its really disappointed ( waiting for my dinner and didnt get).
here, I want to raise a complain against store manager Sher and looking for solution.
my customer mobile number :- [protected]

I ordered Pizza from Pizza Hut through ZOMATO app on 19th Feb 2022 order number [protected] I received stale food smelling. I ate one piece. It make me sick and I got food poisoning from it. I am still on medication since 19th Feb today it is 2nd March. Food from Pizza Hut made me really really very sick. Health and financial loss incurred and Pizza Hut claims the credibility of the famous Outlet brand of pizza great

Details given by customer at the time of billing is not safe there. I have shared my contact details for billing but my contact number was shared by some one else by the staff member of pizza hut.

I am the regular customer of Pizza hut. Contact Number given at the time of payment is not save. My contact number is shared by one of the employee there. Its not safe there to give our contact details.

Pizza hut outlet in db city mall bhopal india has refused to serve friday unlimited pizza offer by giving bogus reasons like stock is not there and machine is broken this is not a one time incident has happened to me twice they arent serving unlimited offer properly

Pizza Hut, Prithvi Tower, G-167, Devi Pukhuri Road, Tinsukia-786125 announced Inaugural Offer of Flat Rs150/- (min order Rs500/-) with coupon code "HUTNEW", which was actually a fraudulent promotional stunt to draw footfalls on the inaugural day. I call it fraudulent because I could'nt find any means where this offer could have been availed on 21st Feb'22; i tried it in your toll free no([protected]) at first where i was told that the offer would be available only at the newly opened outlet; my house is in the neighbourhood locality so i visited the outlet, placed the order and asked for using the promo code that i got in the Flier circulated by your Team perhaps in the tele print media( Assam Tribune daily newspaper) where to my utter surprise the outlet manager named "Nazrul" told me that it's possible only in online bookings, so i tried it infront of the Manager but the coupon code option wasn't active and your Store Manager was absolutely clueless and showed negligible interest in attending to my queries. His attitude was so indifferent and arrogant at that point of time that i preferred to move away from your newly opened Pizza Hut outlet without any order booking. I don't know if the matter (non functionality of coupon code) even reported to the concerned authority and i wonder how come Pizza Hut even run such a fraudulent promotion in such a big way??? Also, how can Pizza Hut appoint person like Nazrul as a Store Manager, who seemed to lack customer handling basics, precisely poor behavioural ethics ??? Having said so, i expect Pizza Hut to come up with a genuine APOLOGY in the same tele print media(Assam Tribune) through which the fake inaugural coupon code promotion was carried out.

Order #17350539

The delivery guy never delivered the garlic breadsticks.
Once I contacted the store, the person on call didn't offer a refund or ask the delivery guy to deliver them, but simply said 'ask for an extra one next time' and cut the call. Didn't even give his name.

I had ordered a pizza a few months ago which had really less toppings.
I have ordered a pizza from your site today at around 8:50pm. My order no. Is "Order #18770774" pls make sure the problem doesn't take place in this order too.
Me and my family have loved your pizzas but if this problem continues to persist we might have to order from somewhere else.

I placed an order of Rs 923. Order Number[protected] on 10th feb. As the unit wasnt operation order was cancelled.And i hadnt received any refund yet. it has been more than a week. Hope you resolve my matter.

I had ordered pizza for take away on 14th Feb 2022. I have received the confirmation mail as well. After that I was tracking my order. After 20 minutes, a message popped saying that my order is ready for pick up. But once my husband reached the Pizza Hut, they said that our order has been cancelled due to the non availability of pizza base.

The details of the beach is as follows:
287/B, Abhinish Bldg, 12th Cross Rd, Raja Rajeswari Nagar, Bengaluru, Karnataka 560098

Waited 2 hours after placing order number 16152144 and 16655400 on 4th February with pizzahut expecting the delivery and realized that no dispatched happened happened ever for above orders, only false updates were displayed on the status.

I was assured that within 72 hours refund will be processed in the original payment method.

Haven't received any refund even after 9 days, Pizzahut customer care team is not cooperating to escalate this matter neither they are refunding the money.

Hi Team,
I have visited the store at Nacharam branch hyd on Feb 2 2022,

Pizza hut team done wrong transaction instead of 364 rs they did 3640 rs.

They are not even responding to me
Please help me out

I was visiting your outlet nearby my resident.

I am a non- veg eater, but I don't consume halal food
I asked at the service counter if they have non- halal chicken

They said they don't have other options.
I walked right way out of the outlet.
I felt segregated against my food habits.
As a food industry running in a country like India, so diverse in its nature.
You chose to please only a certain section of food habit, while being ignorant of others.

NOT ACCEPTABLE