Pizza Hut India Complaints & Reviews

I went to 2 outlets of Pizza Hut in Trivandrum and both were not accepting vouchers. The reason they say is that they have orders not to accept vouchers for 2 months. I have voucher for Rs 1000 expiring soon.

I have order the pizza from.pizza hut tadepalli, while I am ordering the pizza I try to pay from paytm wallet then my transaction page frozen please respond my issue as soon as possible

I have ordered pizza in pizza hut app and while I am going to pay for my items in transaction page app is frozen and then from.my wallet money is deducted

After 11 pm he said I won’t serve any pizza combo you have to buy everything separately as per our store rule which lead to double payment which I had to do.

I paid 445 for the pizza through UPI, the cashier said the money was not shown in there account, so he said he can't give me my pizza and the amount will be shown in my bank account within 48 hours, but that didn't happen, there customer service was also worst the manager talked rudely when I asked about the refund for the amount

I received totally burnt pizza which was extremely bitter in taste.

I had placed an order on 9th September via the app (Order No.[protected] and received a call shortly after informing me that the order cannot be delivered to my location - to place the order on Swiggy or Zomato as my location is about 290 meters outside the huts delivery radius.

The person informed me that the amount shall be refunded shortly. I wished for a written confirmation of the same since despite my request for cancellation - the status was eventually updated to delivered and no further communication was received from the Huts end. The person who contacted me on behalf of the hut was[protected] Mr. Mehul Pasi

I had emailed the pizza hut team on the very next day on their registered email id of [protected]@yum.com. However, no response has been received.

Today 6/10/2022 time 4:34pm my friend and me ordered pizza and other stuff in C21 mall indore worth rupees 1350.30rs whos INV no. [protected] and chk no. 14930. my friend gave them credit card ending***8018 for wifi tap they debited 1443 rs invoice-000263from his account without telling us. We didn't pay attention on transection processed because I thought pizza hut was trust worthy. Please send us our money back.

Today (06/10/2022) evening, we visited Pizza Hut store in Trivandrum and while placing order the store associate told they won’t accept SBI vouchers (unexpired). Reason told was some transaction issue with SBI. We asked to provide a written statement about the same, but the store person told they cannot do that; it’s unofficial and their manager told them in WhatsApp it seems. When we asked how can they deny accepting the official vouchers the associate arrogantly commented that we won’t accept, that’s our decision.

Yesterday i ordered two.pizza both were like eating raw maida..its unacceptable ..and in one pizza there was no filling of sauce or cheese i want refund of my oreder..regret buying from pizza hut

I ordered pizza online and the pizzas received were of poor quality. The delivery box carried multiple orders along with resulting the pizzas were kept outside the carrying bag. The pizzas were pressed on one another and the toppings / cheese were messed up. I tried to file a complaint online but had no options available on the app. Even after the food was delivery it was showing under preparation.
I tried to reach out to their customer support team but failed to get a response from them even after multiple attempts. This is a real pathetic experience from Pizza Hut!
Kindly arrange for a refund.

Attached images for your reference.

We asked for more oregano per pizza instead of just one so that guy told us that they had to cancel our order. He could have told us its chargeable, we would have bought it, but he told us cancel karna padega. Later we called the pizza hut helpline and complained about the behavior and were told that we’ll get a callback. No callback was arranged. the cancellation was not updated on app and order was shown as going in the kitchen, the getting packed. They should have updated it on the app. We again called the pizza hut helpline and then got the callback. On talking to their customer care executive he said that u cancelled and on asking why wasn’t it updated on the app he replied rudely and on being shouted back he said that you will get nothing from shouting as if i wanted a free pizza. This behavior is not acceptable. This is a case of pizza hut sanjay place. Order status still not showing cancelled.

I placed order on the PizzaHut app to the nearest outlet (Brigade Orion Uptown mall, Bangalore) around 8.35pm. As per the app the order supposed to be delivered by 9.10 pm.

Sharp around 9.10pm the status on the app was changed to arrived.

Since I did not receive the order I escalated the same to PizzaHut help desk. The response I received from them is that “they raised it with outlet and someone from the store will contact me”. As promised someone from the outlet contacted and mentioned that the order was out for delivery.

As the order was not delivered even after 9.30pm, I reached out to PizzaHut again and above process repeated.

After waiting for few more minutes I escalated again.

Finally I gave up and around 9.55pm I asked them to cancel my order. For which I got a response the refund will be processed in 7 working days.

Eventually I ended up paying for the pizzas which I never received, wasted my energy and ended up hungry.

Now I keep my fingers crossed and hoping for my money to be refunded.

This is not the first time I had this experience with the outlet. Every time I place an order, ended up with spending effort in follow up and always the delivery is delayed.

I have received the order which was cold and stale and was'nt fresh.
Receiving the order after 45-50 mins
Contact -[protected]
Order id - P[protected]
Order time - 9:58 pm
Promised time - 10:28 pm
Received my order at 10:45 pm
Bill attached

Hi,

I placed an order on 25/09/2022 and made the payment via Phone pay UPI. The amount is deducted from my account, but the order did not go through. Also I also called customer care. They said that the refund has been processed but I have not received the refund yet.
Attached screenshots for your reference. Please refund my money.

This is related to Undelivered Order 13982734 on 11th Sept'22 which didn't received delivery and since amount was paid via online so escalated for the refund.

Chasing from last 15 days and still didn't get any response to the refund of my amount for the Order 13982734.

Regards,
Bipin

Visited PizzaHut (in PVP Mall, Vijayawada, India. around 9pm on 22th Sep 2022), with my cousin to have a pizza. We ordered an Veg supreme (1- Personal Double Paneer supreme & 1-Veg exotica) as a plan of 1PLUS1 offer which is currently on-going.

At the time of payment worker not considered the 1PLUS1 instead he generated the bill of eatery separate and charged us with 775 INR - on questioning he simply told we only take offer if the customer request else we bill without offer which is not acceptable from trust worthy & long running firm like you and it actually destroyed our relation.

I hereby request you to respond and take action on this. It's unlikely to create a lot of dissatisfaction and deceive the customer; I'm looking forward to your positive response. and to refund the extra amount charged on my bill applying for the offer. Here is the proof of my visit as we couldn't receive the payment made. (300INR paid using an voucher + 475 INR by UPI payment using paytm platform). I expected half the payment but its not. Its waste of adversting if you disobey the customer charging wrongly who visiting your store with trust at your service which usually given utmost care.

No response from them to the mails they listed for any feedback and complaints

I have ordered veg pizza on 30/8/2022, but I was getting non veg pizza. So i have cancelled the ordered through customer care. I did not get refund of Rs 892. 5/- yet as it has been 25 days. I have also tried to customer care but didn't get support from there side.
Order no[protected]
If want to call me kindly call me in this no-[protected]

With reference to the subject line, we had ordered veg meal pizza for two as we are pure vegetarian, and the staff had given us meal pizza, after taking it home and having it we found that they have given us nonveg pizza instead of veg one.
Date of incident- 23/09/22
Client No- 628950 - Deepak
Desirable resolution - Compensation

I have ordered a combo today at Civil line, Prayagraj and the chilli flix container had ants in, I got to know that after I ate two slices and raise the concern to the staff but no one responded in a responsible manner... I am attaching the video with the same. Please help.