Pizza Hut India Complaints & Reviews

I ordered veg pizza and supreme garlic bread, but both were stale qnd smelly, u asked them to change but they serve the same and behaved rudely, my 5 year old Daughter got bowel pain and loose motions qfter eating a single slice, i want my amount paid + compensation for this otherwise i am going to complain in consumer forum, these franchisees are mqking fool out o[censored]s and playing with our health

I wish to raise a complaint against delivery boy. During Date 18/09/2022 delivery of my pizza I was trying to make a payment. I asked the delivery boy to provide pizza huts account details. Pizza hut delivery boy provided me his personal number saying his phone switched off and asked me to make payment in the afternoon on his personal number. Date 19/09/2022 At night around 12:30 am the same guy started calling me on a repeated basis mentally harrassing me saying that he has not received payment in his account whereas my paytm upi transaction status shows successful.

Please find details below :

Date of delivery : 18th sept 2022

Time of delivery : 3:10 pm

Order no.[protected]web delivered)

Transaction date : 18th sept 2022

Amount : 277 /-

1) Pizza Hut delivery boy
mobile number[protected]

2) other guy
mobile number[protected]

Please find attached proof of payment.

Kindly do the Please take strict action against them as soon as possible

Pizza Hut Mumbai - Pranali Park Hut, Shop No- 1 to 8, Pranali Park, Near Old Indian Petrol Pump, Mumbai, Maharashtra, 421503, [protected]

Yours truly,

Ram chavan

I placed an order today and made the payment via Google Pay net banking. The amount is deducted from my account, but the order did not go through.
Attached are the screenshots. Please refund my money.

We ordered Veg tandoori pizza and garlic bread sticks, The service was worst. Taste was pathetic. It was not Upto parameters of Pizza Hut at all. I want my money back for the waste taste pizza I paid for. Order no PS[protected]

I was trying to but pizza. Added to cart and it redirected to UPI and payment done. The money was deducted from bank but when I returned tonpizza hut app no order was placed and cart was empty. I need refund

Dropdown on Pizza hut feedback page perfectly sums what we are feeling right now. Let me go through them one by one:
Hygiene: No idea what people did in kitchen, no comments from me
Hospitality: The delivery guy, Gyan became agitated as soon as I asked why he came with late order. Then, the manager, Ram, was not ready to listen and offered a replacement instead of instant refund despite late order. I will not wait for food for 2 hours after I ordered. He was not ready to listen. So much for hospitality
Accuracy: Nobody from Pizza Hut was on spot. Customer care wasted our time with zero resolution. Don't want to repeat what Ram did, apart from repeating to replace order again and again, zero empathy. Not even regretting what they did today
Product quality: One of the worst we have eaten. Pizza was stale, garlic bread more like bread butter. Everything was cold
Speed: Order delivered after 50 or so minutes. Definitely beyond 30 minutes or free promise you guys brag of
Call centre: Kept us on hold forever, again with zero result.

NOW, what do you make of it????

I had ordered pizza for take away and paid online via google pay, but while reaching the cafe, they responded that order is not generated and I had to pay again to get my order. In the 2nd time the order got generated. Now my first initial payment via google pay is bill and void for the Pizza Hut team however it is showing successful as per google pay

UP| transaction ID
[protected]
To: Sapphire Foods India Pvt Ltd
sapphirefoodsindiapvtltd.[protected]@sbi
From: VIKRAM SINGH (State Bank of India)
[protected]@oksbi
Google transaction ID
CICAgJDMn4-6Ew

I placed order on 6th sept 2022, i paid via gpay and amount was deducted from my bank account. But due to some technical error order was not placed. I called pizza hut customer care acc to them within 48 hours amount would be refunded but its been 4 days i have not received refund amount.

Order 11770045 received
From: Kanpur - Saket Nagar - [protected]
Delivered To: behind durga mandir, 124-A/622, Block-11, Govind Nagar, Kanpur KANPUR, Govind Nagar 208006
Expected delivery time: 8:23PM

I have placed this order on 28/08/2022 but when informed that this will take 2 hrs to deliver, I have cancelled it but still waiting for the money to be refunded despite of all the promises.

Regards
Jasvinder Singh

On 4th September 2022, while i was ordering pizza from official pizza hut app, my money got debited but order not placed.
Kindly help me getting my money back.
Attaching the screenshot

I was ordering a pizza on 4th September 2022 and the money got deducted from my account but the order wasnt placed, the app froze and it didn't respond to my payment. Screenshots are attached below

I placed an order yesterday and made the payment via Paytm net banking. The amount is deducted from my account, but the order did not go through.
Attached are the screenshots. Please refund my money.

Hi,

I placed an order yesterday and made the payment via Paytm net banking. The amount is deducted from my account, but the order did not go through.
Attached are the screenshots. Please refund my money.

Last night I ordered pizza form pizza Hut RT nagar banglore from swiggy and it's comes out to be worst order ever. It was uncooked .. Like eating raw maida and found hair in the pizza when I take a bit.. Order id[protected]...never ever order again from pizza Hut.

I ordered from pizza Hut RT nagar last night from swiggy and it's worst order I ever have.. The food was not cooked properly. It's like eating raw maida and I found hair in the pizza when I take a bit.. Order no[protected].

I would like to raise a complaint against my order no 11620560.

Please note the order was placed around 8.40 pm and estimated delivery time was around 9.19 pm.

The food was not delivered until 9.30 so I made my first call to customer service number and was informed to expect a call back from service store.

Even after waiting for another 30-40 mins foods was not yet delivered nor did I get any call from service store, so I placed second call to customer service number. Again I was told to wait and expect a call from service store.

I waited untill 10.50 then made third call to customer service number. Again I was been told the same thing to wait until I get a call from service store.

Your service store did not even call until 11.40 pm when they called and asked if they should send my delivery?

I would like to raise a complaint all the members involved in this matter and would like to personally file a law suit against each one of them. Hence requesting you to kindly share details of every one involved in this matter.

I placed an order with them, and got a message saying that the order is dispatched. The ETA said 8:50 pm, and by 9:15 I had not received any update. I called the customer care and they told me they'll ask the store to contact me in a few minutes. The store employee contacted me after 20 minutes and asked for my location, which btw was very clearly mentioned in the order. He called back in 5 minutes saying that my order won't be delivered, because it's too far. Pizza Hut, you guys have pathetic services and you should be ashamed of yourselves.

I ordered 2 pizzas today from pizza hut app...it did not show option for store location and successfully placed the order .but after sometime I got a call from pizza hut store that they won't be able to deliver at my location as it is out of their radius. They cancelled the order from their side but I haven't received my refund. I payed through Google pay ..my refund amount is 329.70. please issue my refund ASAP. My order no. is 12545877

Went we visited to Pizza Hut with my family on yesterday and I went and ordered a combo of 2 349rs and a medium momo pizza atAnd we were 5 people so didn't it confirm that 2 cocks come free with 1 combo pizza him
He asked me to take 5 cocks which I got500 rupees went only in my cock, which I believe that when the cock comes with me for my money, it is not confirmed by you.After that, sitting at the table with the family, there was...

I was placing order on pizza hut app on
Date : 24th august 2022
Time : 9:44pm
Using my registered mobile number on their app

While making the paymen, i chose option to googlepay and paid the respected amount as seen in screenshot. It showed order placed and then i started doing my work, after an hour, around 11:15pm when i saw the tracking status, the order was not placed and got automatically cancelled

I had called the customer care of pizza hut, but they told me money will be refunded in 3-4 business days, and after watching so many complaints here i feel like many people are going through the same problem

How can payment be processed and order isn't?
Please try to check and repair the app so that if payment processes the order does too
Please add some notifications if the order gets cancelled