Pizza Hut India Complaints & Reviews

I would like to raise a complaint against my order no 11620560.

Please note the order was placed around 8.40 pm and estimated delivery time was around 9.19 pm.

The food was not delivered until 9.30 so I made my first call to customer service number and was informed to expect a call back from service store.

Even after waiting for another 30-40 mins foods was not yet delivered nor did I get any call from service store, so I placed second call to customer service number. Again I was told to wait and expect a call from service store.

I waited untill 10.50 then made third call to customer service number. Again I was been told the same thing to wait until I get a call from service store.

Your service store did not even call until 11.40 pm when they called and asked if they should send my delivery?

I would like to raise a complaint all the members involved in this matter and would like to personally file a law suit against each one of them. Hence requesting you to kindly share details of every one involved in this matter.

I placed an order with them, and got a message saying that the order is dispatched. The ETA said 8:50 pm, and by 9:15 I had not received any update. I called the customer care and they told me they'll ask the store to contact me in a few minutes. The store employee contacted me after 20 minutes and asked for my location, which btw was very clearly mentioned in the order. He called back in 5 minutes saying that my order won't be delivered, because it's too far. Pizza Hut, you guys have pathetic services and you should be ashamed of yourselves.

I ordered 2 pizzas today from pizza hut app...it did not show option for store location and successfully placed the order .but after sometime I got a call from pizza hut store that they won't be able to deliver at my location as it is out of their radius. They cancelled the order from their side but I haven't received my refund. I payed through Google pay ..my refund amount is 329.70. please issue my refund ASAP. My order no. is 12545877

Went we visited to Pizza Hut with my family on yesterday and I went and ordered a combo of 2 349rs and a medium momo pizza atAnd we were 5 people so didn't it confirm that 2 cocks come free with 1 combo pizza him
He asked me to take 5 cocks which I got500 rupees went only in my cock, which I believe that when the cock comes with me for my money, it is not confirmed by you.After that, sitting at the table with the family, there was...

I was placing order on pizza hut app on
Date : 24th august 2022
Time : 9:44pm
Using my registered mobile number on their app

While making the paymen, i chose option to googlepay and paid the respected amount as seen in screenshot. It showed order placed and then i started doing my work, after an hour, around 11:15pm when i saw the tracking status, the order was not placed and got automatically cancelled

I had called the customer care of pizza hut, but they told me money will be refunded in 3-4 business days, and after watching so many complaints here i feel like many people are going through the same problem

How can payment be processed and order isn't?
Please try to check and repair the app so that if payment processes the order does too
Please add some notifications if the order gets cancelled

I ordered pizzas on 26 Aug 2022 from the Pizza Hut app. The payment was done using GPay. The amount got deducted from my hank account but the order did not get placed. I would like to have my entire money back as refund.

I tried contacting [protected]@yum.com and [protected] but there was no response from both of them.

Kindly look into the issue ASAP.

On 11/8/2022 ordered Pizza and paid from my debit card to deliver in Masab tank area, Hyderabad. Immediately received email confirmation from Attapur branch saying that the delivery will be done at 19:59. the delivery boy called twice and asked the delivery location even though it was clearly mentioned in the order and confirmation e-mail. At 9 PM he called again and refused to deliver saying that it is not in their radius of delivery.
The order was not delivered and paid amount of Rs 966 was not refunded. Called a couple of times on [protected] talked to Mr Dharshan about the refund. Every time he says the concerned stores will contact and refund but till now no one called from the store.
We consider it is cheating not delivered after accepting the order and another cheating not refunding the amount.

Dear Sir/ Ma'am
I have ordered paneer capsicum and corn pan pizza along with garlic bread stix at Pizza Hut, Star City Mall, Mayur Vihar Phase 1, Delhi 91 on 12th August 2022 for takeaway.
My invoice no. Is[protected].
But when I opened the boxes at home, I was shocked as the pizza received was onion capsicum and corn pan pizza.
I was very disappointed with the service and even after calling at the numbers provided in the invoice, none were responded.
Kindly provide a suitable explanation for the same and refund back the money as the pizza I received was cheaper than the one I ordered.
Moreover proper compensation is expected as not only we were disappointed but also could not eat onion that time as per our hindu tradition we cannot eat onion in that month.
I expected better service from Pizza Hut at least
Regards
Srishti

Respected Higher authorities of Pizza Hut

Complaint of Bad pizza provide by Badlapur Store Cheese was less

Amount 899

293 *3 Pizza Total 899

Amount Paid from mobile number
[protected]

Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

Half amount of pizza everyone has thrown

Rs 899 wasted totally from Badlapur Store

Mobile number for Communication
[protected]

Respected Higher authorities of Pizza Hut

Complaint of Bad pizza provide by Badlapur Store Cheese was less

Amount 899

293 *3 Pizza Total 899

Amount Paid from mobile number
[protected]

Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

Half amount of pizza everyone has thrown

Rs 899 wasted totally from Badlapur Store

Mobile number for Communication
[protected]

Respected Higher authorities of Pizza Hut

Complaint of Bad pizza provide by Badlapur Store Cheese was less

Amount 899

293 *3 Pizza Total 899

Amount Paid from mobile number
[protected]

Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

Half amount of pizza everyone has thrown

Rs 899 wasted totally from Badlapur Store

Mobile number for Communication
[protected]

Respected Higher authorities of Pizza Hut

Complaint of Bad pizza provide by Badlapur Store Cheese was less

Amount 899

293 *3 Pizza Total 899

Amount Paid from mobile number
[protected]

Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

Half amount of pizza everyone has thrown

Rs 899 wasted totally from Badlapur Store

Mobile number for Communication
[protected]

Respected Higher authorities of Pizza Hut

Complaint of Bad pizza provide by Badlapur Store Cheese was less

Amount 899

293 *3 Pizza Total 899

Amount Paid from mobile number
[protected]

Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

Half amount of pizza everyone has thrown

Rs 899 wasted totally from Badlapur Store

Mobile number for Communication
[protected]

Respected Higher authorities of Pizza Hut

Complaint of Bad pizza provide by Badlapur Store Cheese was less

Amount 899

293 *3 Pizza Total 899

Amount Paid from mobile number
[protected]

Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

Half amount of pizza everyone has thrown

Rs 899 wasted totally from Badlapur Store

Mobile number for Communication
[protected]

Respected Higher authorities of Pizza Hut

Complaint of Bad pizza provide by Badlapur Store Cheese was less

Amount 899

293 *3 Pizza Total 899

Amount Paid from mobile number
[protected]

Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

Half amount of pizza everyone has thrown

Rs 899 wasted totally from Badlapur Store

Mobile number for Communication
[protected]

Respected Higher authorities of Pizza Hut

Complaint of Bad pizza provide by Badlapur Store Cheese was less

Amount 899

293 *3 Pizza Total 899

Amount Paid from mobile number
[protected]

Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

Half amount of pizza everyone has thrown

Rs 899 wasted totally from Badlapur Store

Mobile number for Communication
[protected]

Pizza hut has been ignoring my request for a refund when this genuinely was their mistake, it happened on 29th July 2022 that I ordered couple of pizzas but it was sent for takeaway to a different store than the one that I intended I immediately called customer care and store people also called me and promised that my order will be canceled and I will get a refund in 10 working days. It has been 22 days and I have not gotten any resolution. I have been waiting for store manager call for almost 5 days now.

Dear Sir,
I, Nitin Bulbule ordered pizza through your app on 16th August 2022. Everything was going as per your app. Even I did payment of Rs 580.66. But in your track order, i am unable to find my order. So once again I follow your app steps and did payment. I did again payment of 580.66. while checking in track order, same thing repeated. After paying Rs.580.66 two times, my order was not accepted by your app.I wasted my Rs.1160.00.

Please find attached the screenshot of payment. requesting you to refund my payment at earliest.

Regards

Nitin bulbule
[protected]

I recently ordered from pizza hut app but when i checkout and select the UPI (Google pay) for payment. During placing the order for pizza hut. when I received a message from the bank, my money has been deducted the official website of pizza hut showed order placement. When i open the app it got reloaded and redirect to the payment page again asking to pay for the items in the cart which i already paid. For no reason money has been deducted from my bank account.

Pizza hut is charging Rs35 for its packing box of pizza with its logo on it and according to the Indian law the company should not charge for the packing which is with logo on it.
Hence the refund for it and all times i orderd it had been charged.