Planet Edu Idp — Harassment and threatening by IDP IELTS

 
5 Reviews
Chandigarh, Punjab, Chandigarh District, Punjab, India
 garg.gaurav83
Hi, myself Gaurav from Gurgaon. To test my ability in English I booked IELTS slotfrom IDP ( ttps://www.ieltsidpindia.com)on 6th May 2014. As the nearest available slot that time wason 7th June in Chandigarh, I choose 7th June and bookedit because it was Saturday (weekend) and I could easily manage to travel toChandigarh from Gurgaon being my office is closed on Saturdays. Intotal there are four exams to be given in IELTS (Speaking, Listening, Writingand Reading)Asper IDP process they informed about the venue and time details one week priorto scheduled exam date (7th June). With this information, I came toknow that my speaking test was scheduled for 4th June i.e Wednesdayat 10:20 am, at Planet EDU SCO – 84, 2nd Floor, Sector – 38 C, Chandigarh.Since I have my office on Wednesdays and it was difficult for me to travel toChandigarh from Gurgaon on working day, I requested IDP to postpone orreschedule speaking test on weekend. But they were very adamant and said as perthe rules it cannot happen. I had to agree with them.Thus, I took an off from office for Wednesday for this speaking test, and travelledto Chandigarh on Tuesday night directly after leaving from office. On Wednesdaymorning while I was getting ready suddenly I got a call from the test centre @8:53am that exam is postponed for Friday as the examiner is not available andthey called me to their institute if I want to say something. It was a completeshock to me and I was very much disappointed. I went to their centre with nodelay. WhenI discussed the matter with the owner of the Institute, he said that theseshort notice changes are very normal in these tests and can happen. I felthelpless. Now I had to travel back to Gurgaon the same day and again had toreach Chandigarh at test centre on Friday for the exam. As I was in bad mood, Icalmly made a suggestion to the owner that they should have a back-up examinerto avoid such situations which cause problems to the examinees. On my theselines, the person turned furious, looked at me with absurd manner, and said inloud and rude voice “now I will see how you will get a good score”. I wascompletely shattered.Thisis very painful to me. I am undergoing a fear now that they may ruin my scorein all IELTS exams to take a revenge. My career and future is on stake.But I had just raised my voice against injustice.Need your intervention and kind support?|

Complaint Status


[Jun 05, 2014] IDP IELTS customer support has been notified about the posted complaint.
Updated by garg.gaurav83, Jun 12, 2014
Please help and resolve my issue. Please expedite.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

I missed call from the consumercomplaints call centre. Please help in expediting my issues.


Hi, myself Gaurav from Gurgaon. To test my ability in English I booked IELTS slot from IDP (https://www.ieltsidpindia.com) on 6th May 2014. As the nearest available slot that time was on 7th June in Chandigarh, I choose 7th June and booked it because it was Saturday (weekend) and I could easily manage to travel to Chandigarh from Gurgaon being my office is closed on Saturdays.
In total there are four exams to be given in IELTS (Speaking, Listening, Writing and Reading)
As per IDP process they informed about the venue and time details one week prior to scheduled exam date (7th June). With this information, I came to know that my speaking test was scheduled for 4th June i.e Wednesday at 10:20 am, at Planet EDU SCO – 84, 2nd Floor, Sector – 38 C, Chandigarh. Since I have my office on Wednesdays and it was difficult for me to travel to Chandigarh from Gurgaon on working day, I requested IDP to postpone or reschedule speaking test on weekend. But they were very adamant and said as per the rules it cannot happen. I had to agree with them.
Thus, I took an off from office for Wednesday for this speaking test, and travelled to Chandigarh on Tuesday night directly after leaving from office. On Wednesday morning while I was getting ready suddenly I got a call from the test centre @ 8:53am that exam is postponed for Friday as the examiner is not available and they called me to their institute if I want to say something. It was a complete shock to me and I was very much disappointed. I went to their centre with no delay.
When I discussed the matter with the owner of the Institute, he said that these short notice changes are very normal in these tests and can happen. I felt helpless. Now I had to travel back to Gurgaon the same day and again had to reach Chandigarh at test centre on Friday for the exam. As I was in bad mood, I calmly made a suggestion to the owner that they should have a back-up examiner to avoid such situations which cause problems to the examinees. On my these lines, the person turned furious, looked at me with absurd manner, and said in loud and rude voice “now I will see how you will get a good score”. I was completely shattered.
This is very painful to me. I am undergoing a fear now that they may ruin my score in all IELTS exams to take a revenge. My career and future is on stake.
But I had just raised my voice against injustice.
Need your intervention and kind support?
I missed some calls from consumercompliant call centre. Please help again and expedite this issue.
Thus, I took an off from office for Wednesday for this speaking test, and travelled to Chandigarh on Tuesday night directly after leaving from office. On Wednesday morning while I was getting ready suddenly I got a call from the test centre @ 8:53am that exam is postponed for Friday as the examiner is not available and they called me to their institute if I want to say something. It was a complete shock to me and I was very much disappointed. I went to their centre with no delay.
When I discussed the matter with the owner of the Institute, he said that these short notice changes are very normal in these tests and can happen. I felt helpless. Now I had to travel back to Gurgaon the same day and again had to reach Chandigarh at test centre on Friday for the exam. As I was in bad mood, I calmly made a suggestion to the owner that they should have a back-up examiner to avoid such situations which cause problems to the examinees. On my these lines, the person turned furious, looked at me with absurd manner, and said in loud and rude voice “now I will see how you will get a good score”. I was completely shattered.
This is very painful to me. I am undergoing a fear now that they may ruin my score in all IELTS exams to take a revenge. My career and future is on stake.
But I had just raised my voice against injustice.
Need your intervention and kind support?

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    Planet Edu Idp - Harassment and threatening by IDP IELTS