Policy Bazaar Complaints & Reviews

Hello my name is Vivek.
I been trying to get my money back from policy Bazar and max life insurance. I took a life insurance policy from max life insurance via policy bazar. As I do not live in India I took international life insurance plan but for some reason max life insurance rejected my policy. After that I did not receive any refund of whatever money I have invested. I have emailed them so many times but they do not refund the full amount. Please do help me and let me know what should I do?

I renewed my health insurance (no.[protected] at care health insurance via policy bazar Jan 3rd 2023 with Policy Bazar Reference ID Reference ID:[protected].

This renewal happened after many conversations with Mr. K Singh (PW40053).
He Had Shared with me policywordings.pdf attached to convince me that there is maternity benefit along with the policy. Please Refer to Page No.3 point 1.36. Email screen shot attached.

3P[protected] ticket ID

After Renewal i received another email with Care insurance that maternity is permanently excluded.

My wife got admitted to hospital after labour pain on November 28th 2023.As part of admission i submitted insurance details. On November 29th I got a rejection email from care health insurance claiming maternity benefit is excluded. I called up policy bazar asking why is there change after i renewed my policy. I have requested them to go through the recordings of my conversations with policy bazar customer service agents. They have not responded until today December 5th 2023. It has been been 5 days now and I had to pay entire hospital charges from my pocket. I request govt officials to intervene in this matter and address my issue and help me get my money refunded. Also help other innocent citizens getting trapped in this vicious insurance sector. I usually get not less than 5 calls per day for renewals but when I ask a question they do not even respond.

Good morning sir
Today 30.11.2023 I am Trying To Buy TERM INSURANCE POLICY From ICICI PRU, But After Payment Debited From My Account Suddenly Screen Collapsed And Shows Again MAKE PAYMENT Screen, So Pls Kindly Resolve My Problem ASAP,
DETAILS
UMRN NUMBER ICIC[protected]
MESSAGE ID 83c97aad8e38442bbb42533fe81c97e
NPCI REF ID ec383d899d544d13b491545c771fdb53
ACCEPTENCE NO 23355279
DEBITER IFSC ICIC0TREA00

MY ICICI ACCOUNT NO[protected]
AC NAME CHANDRA MOHAN KOPPARTHI
IFSC CODE ICIC0006310

THANK YOU

Purchased policy on Nov 12th and PB agent has entered wrong gender, and has mentioned while making payment which he told this will be taken care by his manager, as he dont have edit access, and doing the follow up since Nov 16th with no use, PB32938987

Another policy with wrong email id :- doing the followup since it was purchased with no luck

Now following up for cancellation with no proper response,
They respond till we make payment

"Buyers Beware "
Policy Bazaar agent urged and rushed me to pay a higher premium & migrated my policy to earn a higher commission & made a fraud & missold to me.
The pre-existing disease was to be mentioned & it was supposed to be underwritten before issuance but neither PED was mentioned not Pre underwriting was done and the policy was issued without my knowledge just to earn a higher commission they are doing this fraud & misselling to all the customers.
Now they don't even bother to respond & call back and compensate for Fraudulent selling and deficiency in services
Regards
Rupesh Manjule
rupesh.[protected]@gmail.com

Prashant Shah
Mob:[protected]/[protected]@gmail.com

I have paid health Indurance premium for 2 years for Care health Supreme plan as per link sent by policy bazar person. I have paid Rs.43234/- as per policy bazar Order NO.PB79493656 and payment also successfully deducted. After receipt of payment we are waited for Polcy copy which generally comes in 5-10 minutes but it won't come so i have contacted to RM Abhi assigned by...

Hi,
I bought tata Aia policy from policy bazar as advised by their sales adviser, he said 20 k will invested in market but when i reci the policy only 17000 is invested in market when i complained they are saying its tata who will decide how much will be invested in market so what we told me was not true, also i asked him 20 times before buying the policy if at least 20 k will be invested in market and and he confirmed yes, but once...

My phone number is full dnd activated. Still i am receiving call. Also at the discussion time with customer care i have mentioned that don't call me further, because i am currently not interested in ththe product. Still the phone call is continued even when they acknowledge to put me in dnd and not call again. I have started blocking numbers manually, still i get atleast 1-2 calls per day. This is really frustrating.
And there are...

I want to delete my policybazaar account, as my phone number is registered there without my concern and its really odd that i can't even remove it, so I want to delete that account as soon as possible as I am concerned with my security and privacy, as all my data is linked to that phone number, so please delete the account as soon as possible!!...

I had a Digit Motor insurance policy on my Hyundai Verna car which was sold on 20 Sept 2023 and the same was informed on email dated 28 Sept to your office. I had requested that the same maybe updated in your database.

I had also the attached Purchase agreement and Delivery note.

I had requested not to renew the policy for this car under my name and I shall also not be accountable for the lapse of the said policy.

I have not received any response from your end. On the contrary, i am receiving emails and whatsapp msgs for renewal. Today i spoke to Mr. Mohsin from your company and he was very rude and disconnected the call.

I request you to kindly respond on email.

Nitin Kamath
[protected]

I am not interested to take any type of call from policybazaar.com. Agents call me again and again. Consider my privacy. I am getting several calls since last 3 days continuously. I already informed the agents not to call me again as i am not interested, but still, they are calling me again & again with different numbers. NEVER disturb me again.

Please stop the calls, Policy Bazar.

Mobile number registered with Policy bazaar: [protected].

Dear Sir,

I had to take a health insurance policy for which I made an inquiry in the policy bazaar, against which I received a call from the policy bazaar company person. The company sales person sent me a brochure of TATA AIG MEDICARE PREMIER policy and I discussed my queries in it. Then I decided to buy the TATA AIG MEDICARE PREMIER policy. When I asked for a discount before making the payment, they told me that by applying the coupon, they gave me a discount of Rs.4000 and I have to pay Rs 40000 instead of 44000, which I will get for a three-year policy with EMI with no interest. Company sales person was informed that if you pay from credit card then the interest policy bazaar will be paid. So I paid 40000 through credit card.

I have come to realize that policy bazaar has changed the policy they issued TATA medicare policy instead of TATA AIG medicare premier policy. The same thing I confirmed with TATA company customer care. I suspect that they have cheated on the interest matter also and even misguided the policy for policy selling purposes. they have not refunded my paid amount of Rs. 40000/- When I asked about the cancellation policy they said I have to pay cancellation charges, why should I pay charges even they cheated me they have to be punished .

Kindly help and solve the issue. A snapshot of communication is attached. I have all recordings of communications but I am unable to attach this complaint.

Gyanani Neesha
[protected]

They issued the policy after all medical and taking all other documents and then asked for 1 year payment and then cancelled the policy without informing any reason. Customer support services are not responding and not providing solutions. Kindly look into this.
Worst customer service fraud company

I purchased a travel insurance policy for my parents while I was overseas in Australia. Subsequently, I discovered that the policy was deemed invalid, as it could only be obtained prior to departing from India. I contacted PolicyBazaar.com to request a full refund of the premium amount I had paid, but they only refunded half of the amount, citing their internal policies. Despite engaging in multiple email exchanges and discussions, I have...

Start date of policy marked as before 4 month from current date and so we will loose 4 months for all policies

They resolved all the complaints mark resolved without resolve also in PB site also

Https://www.policybazaar.com/

Dear Policy Bazar Team,

I hope this email finds you well. My name is Hemant Singh, and I am a resident of Hooghly, West Bengal. I am writing to express my deep concern and disappointment regarding a recent experience I had with one of your telemarketing executives, Mr. Amit. The incident occurred on August 24, 2023, at approximately 5:14 pm during a call that lasted for more than 24 minutes.

I believe in the...

Dear Policy Bazar Team,

My name is Hemant Singh, and I am a resident of Hooghly, West Bengal. I am writing to express my deep concern and disappointment regarding a recent experience I had with one of your telemarketing executives, Mr. Amit. The incident occurred on August 24, 2023, at approximately 5:14 pm during a call that lasted for more than 24 minutes.

I believe in the importance of maintaining a respectful and professional communication environment, especially when dealing with customers. However, during my conversation with Mr. Amit, I was taken aback by his inappropriate behaviour and unprofessional conduct. Instead of addressing my queries and concerns in a courteous manner, Mr. Amit displayed a shocking level of disrespect and hostility.

Upon raising a question, Mr. Amit's tone changed drastically, and he began responding to my queries in an aggressive and condescending manner. I was shocked by his lack of professionalism and the manner in which he handled my concerns. When I informed him that I would be filing a complaint against his behaviour, he responded with a dismissive attitude, even going so far as to repeatedly share his name and ID as if daring me to proceed with the complaint.

I am writing this email to request that you thoroughly investigate the matter by reviewing the recorded conversation between Mr. Amit and myself. If you find that my demeanour was inappropriate, that I was shouting, or using abusive language, I am willing to accept any appropriate action against me. However, I firmly believe that upon reviewing the recording, you will recognize the unprofessional conduct displayed by Mr. Amit during our interaction.

As an individual customer, I had hoped for a respectful and helpful conversation with your representative. Instead, I was subjected to unwarranted rudeness and hostility. I kindly request that you take this matter seriously and address it promptly. It is essential to maintain a high standard of customer service and professionalism in order to retain the trust of customers like myself.

I await your response and action regarding this issue. I trust that you will investigate the matter thoroughly and take appropriate steps to address Mr. Amit's behaviour. Your response will greatly influence my perception of Policy Bazar as a customer-centric company.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

Hemant Singh

I bought one policy 3 years ago and now it is over.
now I do not want to renew it and they are calling me back to back.
I already told them I am not interested but they still call me 10000 times a day. i am getting mentally touched by them. Please help....