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Policy Bazaar Complaints & Reviews

www.policybazaar.com

1.2

Updated: Aug 3, 2026

Complaints 1509

Resolved

356

Unresolved

1153

So far, so good. Policy Bazaar is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Policy Bazaar will keep up the work and continue to help more customers with their concerns even better 🤝

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Policy Bazaar reviews & complaints page 3

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Address: Hyderabad

I have a registered a Claim on 18/07/2023 and on the same day Car was handed over to the garage. Today is the 4th day and there is no progress on the work. To say, work has been not initiated at all. I'm need of Car and helpless without which I'm facing huge problems including my family - Wife, Children. Being the rainy season I'm dropping and picking up my children on two wheeler in rain. Moreover, I'm travelling for all works and needs...

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I am getting constant calls from Policy Bazar regarding their schemes and all. I have not bought any policy but still getting constant calls. I am getting 7-10 calls since last 4-5 days continuously. I already informed the agents not to call me again as i am not interested, but still they are HARRASING me with their calls. I have already emailed policy bazaar regarding it.

Kindly inform policy bazaar to delete my account permanently...

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I have purchased the Insurance policy on 3rd July 2023, only booking ID[protected] was generated and on going to the KYC step due to technical issue it was not going ahead.

I have reached out to the customer support team who were redirecting me to multiple teams and gave false assurances that the policy would be generated but no confirmation nor any details have been generated.

I would like an immediate refund...

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I have paid the two wheeler insurance amount, booking ID was generated but KYC process couldn't go through due to technical issue.
No policy was generated and customer service is making false promises on the timelines.

Booking ID[protected]
Refund amount- Rs.1142/-...

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Address: Hyderabad

After disscuss with PB team they I have 50 lack sum assured only eligible and after after I have completed all the medical and physical test after that they have issued counter offer with increased premium due to existing policy.

My question is before taking my application they knows all my details including existing policy, but after completed all the processes why they are increasing premium due to existing policy.
br...

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Hi I files a claim more than a month ago for my Vehicle NUMBER DL08CAU4074 for the policy taken o[censored]NITED INDIA INSURANCE POLICY TAKEN BY POLICYBAZAAR. They said i will get the reimbursement after submission of documents. It has been over a month i have submitted my documents and there is no update neither from united insurance nor from policy bazaar.

document submisson date 6th march
date of claim feb 2023...

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Address: Gurgaon

Website: www.policybazaar.com

[protected] is my registered mobile number. On which im getting continues call from policy bazaar agents. Once I told I'm not interested in any kind of policy than also Agent Mr. Hemant Kumar, forcefully asking to tell him the reason, that why I'm not interested in insurance policy . Is this a joke that policy bazaar nonsense people will manipulate, a people those who r not interested in insurance policy, why?, what ? When? How ?...

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Address: india

Website: Policy bazaar

My car insurance was expiring on 19 Jan 22. After thorough research, i finalised on a policy from DIGIT through Policy Bazaar and paid Rs 9498 on 16 Jan followed by submission of car INSP photos and KYC on 17 Jan. Since that day I have been in continuous touch with policy Bazaar waiting long hours on hold. They clarified to me that my KYC and videos have been approved and the policy will be issued shortly. The delay is only due to a technical...

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Address: Al syed street,Abudhabi.

I sent email to policy Bazaar customer care to cancel the insurance policy of my car with Policy Number AU[protected] Reference ID:[protected] on dec 05 2022 because I sold the car for my personal reasons and requested for refund for the remaining period. Till now no update about. without refunding the remaining PB representative closing my complaint's and saying its resolved while they are keeping my money.

we are trusting and...

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Address: goregao

Was updated on Oct 08, 2022
I am not interested to take any type of call from policybazaar.com.This site call me again and again.I just called one executive one year ago and told to them.But they called me this year for renewal of car policy again.It make me disturbed.Consider my privacy.I am not interested to bussiness with you.I have another way to buy policy.NEVER disturb me again.
my registered mail ID in policybazaar.com...

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Address: Policybazaar

Website: policybazaar.com

I was made to renew my daughter's two year old star health insurance policy through policy bazaar While persuading me to renew the policy, the agent Ms Sapna Sharma kept calling me from her mobile number and gave me false information. As my daughter's policy had accrued two years no claim benifit (5 lac + 2.5 lac NCB) the other competing brands available through policybazaar portal had offered better terms for renewal however Ms Sapna said...

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I want to remove my mobile number and other data from the Policy Bazaar site. Currently, they don't have the option to remove or deactivate the account. They have been pestering me daily with calls about Life Insurance policies which I have never inquired about.
Please remove my data and account corresponding to mobile number [protected]...

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Dear SIr/Madam,
My Policy Bazaar id - IP27371
Name- Nahid Perween
I Request you to Kindly Please Provide NOC Letter, due to government job issue.
Please Provide urgent basis as soon as possible.

I will be very thankful to you.

Regards
Nahid Perween...

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Hi Team,

I am having Health Companion Variant 2 policy with Niva Bupa formally known as Max Bupa from past 3 years for my parents. This policy is purchased from Policy Bazaar

Policy number: [protected]

There is one minor surgery is going to happen on 03/03/2022 for my father in his hand in Manipal Hospital, Whitefield, I have contacted Niva Bupa for cashless claim but from morning to till evening...

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I have reached policy bazaar website to take a term policy. The details are given below:
Application number OP00444247.
Insurer: ICICI iPRU
Plan Name: ICICI iProtect Smart
Sum Assured: ₹10000000
payment of ₹9751 done 6th feb 2022

Issue was im unable proceed to fill proposal form due to auto debit option. I have raised complaint to policy bazzar customer care as well i sent email to their...

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14th Dec - I made a payment of 35465/- towards Reliance super topup policy (Agent : Richa). I was told that the policy soft copy will be given in 24-48 hours.
16th Dec - I dropped email for status update. I did not receive any reply. I called 3 times for status update. I was told that a callback will happen in 10 mins. I did not receive any call back. Seeing lack of support, I dropped an email to cancel the policy and asked for a refund....

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While purchasing 2 wheeler insurance policy, tried payment through google pay. Twice money (Rs 956) got transferred and money from my google pay account got debited however it could not proceed further to policy page. Finally I need to pay again through my credit card. I think software can be made more user friendly for payment through upi. Also I hope that my payment of Rs 956 twice i.e. through UPI transaction ID[protected] &[protected]...

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Address: H n 318 Dharamshala, Civil bazaar, Dari Road, Dharamshala District Kangra

I have purchased car insurance policy of rupees 4430 /- against booking ID[protected] .. this I'd shows video inspection is pending but I m unable to find out video uploading portal against above mentioned id...

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Address: Plot No, 119, Sector 44, Gurugram, Haryana 122001

I have booked a car insurance through Policy Bazar on 18th Oct 2021 but the policy has not bene issued yet. My existing policy expired on 21-oct-21 and because my new policy has not been confirmed yet I can not risk taking my car out. This is sheer negligence from Policybazar. They promise the issue would be resolved in 24 hours but it's already 72 hours and the issue has not been resolved....

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Address: Ground Floor, 119, Sector 44 Gurgaon Gurgaon District Haryana India - 122001

I have purchased a PNB Metlife policy with application no.[protected] & Booking ID[protected] on dtd 21.08.2021 but I cancelled the same in next day . I raised query and cancellation request but no one is hearing me....

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