Policy Bazaar Complaints & Reviews

Since I logged on to http://www.policybazaar.com, and the site asked me to fill in my personal details to get a policy quote, (wherein I was also asked if I am comfortable with them sharing my information with 3rd party partners which was mandatory to accept to get a quote on the insurance plan I was inquiring about), I am getting 8-10 calls per day from several insurance agents trying to sell me insurance policies claiming I had gone to policybazaar.com and asked for a quote from their company.

I would like policybazaar.com to stop such calls immediately as I wish to withdraw my personal details from their website's and their partner websites' databases. And if such calls do not stop immediately, then I would be forced to use all available legal means to pursue this matter in court of law. So please treat this as a plea to stop distributing my personal details through fraudulent means, as well as notice of initiation of legal recourse if this unethical practice is not stopped.

I was offered a credit card from ICICI coral from policy bazaar for which I had submitted all my personal and confidential information but policy bazaar agent did not respond. On calling many times, Later I was told that person whom I had contacted left the company and hence I filed a complain and then manager for client relationship has assigned another person who contacted me and told that they will process my fresh application as the employee has left company . When I told them that I want my earlier application and personal information what I gave them earlier to be processed they said that they would get back to me after digging into application which they did not .Again I tried contacting policy bazaar but could not reach to concerned person .
When I contacted ICICI bank and told them that such thing happned they said they havent received any new request for credit card from policy bazaar. Policy Bazaar has taken all my internal data confidential information but failed to serve this. I expect such companies should be banned in company as it lead to fraudness,


I am pasting the following mail thread for my talk with policy bazar

#########################

Akhilesh Kumar <[protected]@policybazaar.com>
11/9/12

to me, Amit

Hi Saurabh

CORAL VISA CARD

1.) 4 Movies Ticket Complementry Free Every Month.
(A) Two Tickets From bookmyshow.com
(B) Two Tickets From Cinemax.
2.) Every 100 Spend on Dinning, Grosery, Super market you get 4 Payback Points. Else 2 Payback Points.
Points Can be use to adjust Bill Payment.
3.) 15% Discount on Culinary treat programme (In this 800 Resto Listed).
4.) Two Visit Free on VISA LOUNGE in Every quarter.
5.) 2.5% Sur Charge waiver on fuel on HPCL pumps.

Annual Fees Rs500.
Welcome Gift of Rs. 5000.
(A) SatyaPaul Tie of Rs.2,000(Boys).
(B) SatyaPaul Stawl Rs.2,000(Girls).
(C) Gift Voucher of Rs.3,000 from SatyaPaul.
Renewal Fees Rs 500.
If you spend Rs 1,25,000 in a year then renewal fees will be waived off.

If you can not use your card your bill not generate.
Zero rate of interest period is 48 days.

Rate of interest on total outstanding is 3.4%.

ICICI Culinary treat programme resto list link is
http://www.icicibank.com/online-services/offer-zone/dininglist.html

Regards
Nitin Kumar
Policy bazaar
[protected]

Saurabh Patil <[protected]@gmail.com>
12/19/12

to Akhilesh, Amit
Hello,
Can you please give me update for my appliaction for ICICI coral. It is almost 1 month now and I have now yet received any card. I tried calling Nitin Kumar who is in charge for my processing but I have not yet received any application status .



-Thanks
Saurabh
[protected]


Saurabh Patil <[protected]@gmail.com>
12/22/12

to complaints, Akhilesh, Amit
Hello,
I am not at satisfied with the service given my policy bazar. I have applied for ICICI coral card and has given all my personal details while filling application.And I am trying to contact nitin kumar who has handled my application but he is never reachable. I would like to know the status of my application .



-Thanks
Saurabh
[protected]


Yamini Sajnani <[protected]@policybazaar.com>
12/22/12

to Vishal, me, Akhilesh, Complaints, Amit
Dear Mr. Saurabh Patil,

Good Morning.

We are very sorry for the non-responsiveness experienced by you and requesting Mr. Vishal Sharma who manages the concern department to resolve this.

Please allow sometime for someone to get back to you with status of your application.

Thanks & Regards,
Yamini Sajnani

From: Saurabh Patil [mailto:[protected]@gmail.com]
Sent: Saturday, December 22, 2012 11:15 AM
To: Akhilesh Kumar; Complaints
Cc: Amit Manral
Subject: Re: credit card details


Saurabh Patil <[protected]@gmail.com>
12/29/12

to Yamini, Akhilesh, Complaints, Amit, Vishal
Hello Yamini,
Can you please update me on my application.



-Thanks
Saurabh
[protected]


Manish Sharma <[protected]@policybazaar.com>
Jan 3 (13 days ago)

to me, Yamini
Dear Saurabh,

We really apologise for the inconvenience.

As we have cross checked your status with the concern department & we have forwarded your ICICI Bank credit card file in the bank, so we request you to grant us alteast 3 more days so that we can share the status which we will be getting from ICICI Bank directly. We are confirming you that we will be calling you & sending an e-mail with the updated status till this Saturday (5-1-13) or coming Monday (7-1-13).

Please feel free to contact us for any further clarity.



Regards
Manish sharma

From: Yamini Sajnani
Sent: 22 December 2012 11:22 AM
To: Saurabh Patil; Akhilesh Kumar; Complaints
Cc: Amit Manral; Vishal Sharma
Subject: RE: credit card details


Saurabh Patil <[protected]@gmail.com>
Jan 3 (13 days ago)

to Manish, Yamini
okay manish. I hope see my application gets processed soon .



-Thanks
Saurabh
[protected]


Saurabh Patil <[protected]@gmail.com>
Jan 8 (8 days ago)

to Manish, Yamini
Hi Manish,
Request you to please update me on this.



-Thanks

Unlawful use of information
I was unfortunate enough to log on to http://www.policybazaar.com/ after looking at their numerous advertisements. This was the start of my troubles, where they asked me to put in my personal details to get a policy quote. After I had put my details a screen appeared where I was asked if I am comfortable with them sharing my information with 3rd party partners and that it was mandatory that I accept if I want to get a quote on the insurance plan i was inquiring about. I specifically chose NO and then went on to log our of the system and thought that would be the end of it. I realize now how wrong I was, since then I get more than 10 calls every day from people trying to sell me insurance claiming I had gone to policy bazaar that day and asked for a quote.

I would like to tell the proprietors of policybazaar, of the biggest flaw in their business model. Instead of earning by selling information o[censored]nsuspecting visitors, if they concentrate of serving the needs of prospective customers then they would have a much better, longer lasting and sustainable business model. And if such calls do not stop immediately, then I would be forced to use all available legal means to pursue this matter in court of law. So please treat this as a plea to stop distributing my through fraudulent means, as well as notice of initiation of legal recourse unlawful practice is not stopped.

I was planning to take Term Plans and I have planned to take HDFC Life Term Plan.
I knew HDFC Life details and also I knew the details of few other Life Insurance Company Term Plans like Religare,ICICI and Kotak.

I clicked Policy Bazaar.com advertisement in some website suggesting to compare term plans and this was my mistake to enter their website.It asked for contact details before revealing the information(though...

I was unfortunate enough to log on to http://www.policybazaar.com/ after looking at their numerous advertisements. This was the start of my troubles, where they asked me to put in my personal details to get a policy quote. After I had put my details a screen appeared where I was asked if I am comfortable with them sharing my information with 3rd party partners and that it was mandatory that I accept if I want to get a quote on the insurance plan i was inquiring about. I specifically chose NO and then went on to log our of the system and thought that would be the end of it. I realize now how wrong I was, since then I get more than 10 calls every day from people trying to sell me insurance claiming I had gone to policy bazaar that day and asked for a quote.

I would like to tell the proprietors of policybazaar, of the biggest flaw in their business model. Instead of earning by selling information o[censored]nsuspecting visitors, if they concentrate of serving the needs of prospective customers then they would have a much better, longer lasting and sustainable business model. And if such calls do not stop immediately, then I would be forced to use all available legal means to pursue this matter in court of law. So please treat this as a plea to stop distributing my through fraudulent means, as well as notice of initiation of legal recourse unlawful practice is not stopped.

I am Himanshu Vashistha, i have bought two policies online:1. HDFC SLII and Tata AIG mahalife gold on 22 Oct 11 but till date i have not received any insurance bond and any further assistance from policy bazaar even after several follow up and registering a complain in your website.



Sir, please do something to resolve the issue as it is more than 04 months and date of ITR submission is impending.

kindly resolve the issue at the earliest.

I bought Appolo munich health insurance policy through policy bazar .I have been made to buy it online but due to some age concern , it couldn't be possible .Afterward I have been given link through Email to pay by netbanking and produce the concerning documents along with the form.Inaccordance with the advice given by policy bazar agent,I made a payment of Rs 6639/- on 01/02/12 with tr.id.-[protected]IG89817432.As I was told to pay on policy link through ICICI debit card if I want to get rid of documentation,I paid it through the same an amount 6639.18 with the id.VIN/APOLLO MUNI/[protected]/0 . At the second time payment I was given assurance of refund of first time payment which was made by me through netbanking in seven days. But alas! no payment yet received
Jainendra kumar
31,saibihar Indore MP
Policy No.[protected] (Apollo munich health Insurance)
Mob.No. [protected]
Email - [protected]@yahoo.com

I cannot believe that a company basing its business on an online model and has this level of customer service. Please be careful in dealing with this company, they can issue a policy and will follow-up with you like crazy till you make the payment and after that you are at their mercy. My policy cover-note has been issued 2 days late than promised, when I recd the cover note it had wrong details and now I am calling them and waiting for their response to resolve the mistake and they are asking for more money.

Hi,

I have a complaint and bad feedback about my experience with policy bazaar.

I had asked for renewal of my car insurance policy and their customer care executive had sent me the quotes after the discussion. I had agrees to the quotes and one representative had come to collect the documents and cheque.
Now it’s more than 3 week, but I am yet to get any insurance policy document so I contacted the policy bazaar and they told me that they will look into this and will get back to me. I received the call from their representative who had come to my Mumbai address to collect the documents that the amount for the policy will be Rs. 7943 instead of Rs 5707 (Which was agreed and sent in the Quote), I still can’t understand why this huge difference is there.

I was anyway getting the policy renewed from other 3-4 vendors in price range of[protected] but I choose policy bazaar because of cost benefit and ease of renew but now my car policy is already expired, so who will be responsible for this.

I cannot understand how can policy bazaar can give me such quotes and then take a back step after 3 weeks and asking for more than 40% more money from me for the policy. If they are not capable to execute the policy then they should have told me before so that I could have contacted other policy providers to renew my policy. What kind of bad systems and processes they have?

I was expecting policy bazaar to take this matter ahead and as committed to me they should send me the policy on the agreed amount ASAP. I had talked to their customer care executives and even their supervisor and every time they say that we will give you a callback withing 15-20 minutes but never receives any call.

My recommendation here is "DO NOT USE POLICYBAZAAR FOR ANY POLICY AND CONTACT INSURANCE COMPANY FOR ANY INSURANCE AS THEY DO NOT HAVE CAPABLE SYSTEM AND CAPABLE PEOPLE TO EXECUTE THE POLICY PROPERLY"

~Gaurav Bahl
bahlgaurav.[protected]@gmail.com

Dear Sir/Madam,

I am receiving advertisement mails from Policy Bazaar highlighting the Family Health Policy.
In this advertisement they mentioned "cover your entire family @5.80 per day".
With reference of this advertisement I shown interest to Policy Bazaar for such policy.
I was shocked when the official called me on my mobile phone and asking to pay premium of Rs.5100.00 for my father's health policy and Rs. 6600.00 premium for my wife+son+Myself. When I asked them for the Policy mentioned in the advertisement in the mail received by me from Policy Bazaar;then the caller of Policy Bazaar started laughing and told me that there is no policy as per the advertisement.He also told me that These mails are being sent by Policy Bazaar to just attract the crowd and he is not able to give any details such policy which is mentioned in the said emails.
So I would like complaint you against Policy Bazaar regarding these FAKE ADVERTISEMENT.
For your reference please find enclosed attachment of the screen shot of the advertisement Email from Policy Bazaar.
Also please tell me or guide me where should I file legal complaint regarding the same matter.

Thanking you.

Regards,

Sachin Raje
sachin.[protected]@rediffmail.com

The payment for health insurance policy Health Booking reference number :PBO_30357 from Apollo Munich Health Insurance through Policy Bazaar for my mother was done by me on 16th Apr 2011. It is now one and a half months, the medical has not been conducted for my mother(SnehLata Sodani) at Indore inspite of repeated follow-ups.They keep on telling my mother to keep fasting and then no one turns up for blood sample collection. I have followed up with Policy Bazaar at-least 25 times and have written at-least 10 mails to them.

I would like to have a full refund of my money paid Rs. 10479.

I had been sold Apollo Munich standard floater Medical Insurance Policy by Policy Bazaar representative - one person named Mr Wasim from Gurgaon.
An amount of Rs. 19085/- dated 4th may 2011was paid through ICICI Bank e-banking and relevant medical documents as well as the forms were sent to Policy Bazaar, Gurgaon Centre.
I had asked for medical check up of me and wife (both in the age range 50-55 years).
I was assured that medical check up will be arranged immediately on my visit to Nagpur, which i did in May- 2nd week as well as last week.
In spite of repeated follow ups, no action was taken with regards to medical check up through PB, resulting into non issue of policy.
It is now almost a month and still following.
I would caution the readers not to avail services of PB which they as middle agency have failed to provide.
I would request also for early resolution of my policy or return the money with interest.

Shailendra Jajpuria

• That I am a regular policy holder of Reliance Health General.
• That I had paid a premium of `2520 (Rupees Two Thousand Five Hundred Twenty only) for Reliance HealthWise Policy of sum assured 2 Lakhs (family floater).
• That I had given a call to Reliance Health General on Jan 4th to know the premium amount due and make the payment. They had informed me that my policy premium is due on March 2011 for which they had sent me SMS on 5th Jan stating: “Dear Customer, Your Reliance HealthWise Policy is due for Renewal in March 2011. Pls Contact your agent or nearest Reliance General Insurance Branch”.
• That I had got a call yesterday (20th Jan 2011) from Reliance General (phone line# +[protected] informing that my policy has been expired. Am I interested to renew the policy? If yes, then make a premium payment of `7581 (Rupees Seven Thousand Five Hundred Eighty One).
• When I asked for the change in my premium amount from `2520 to `7581, Mr. Sahil Gandhi told me that there has been many insurance claims and fraud cases of insurance claim because of which we have to increase the premium.
• That I am surprised and shocked of Reliance Generals communication procedure that I had never got any intimation about my policy renewal. On the other hand, when I did call them for the renewal of my policy, they misguided me by sending the SMS. Now they are calling to pay hefty premium which they had mentioned in the policy document that premium will remain constant for the same sum assured.
• That this is totally illicit for a customer to be first misguided so that the policy get expired and then insurance company collecting more money to regularize or reactivate the policy.

Dear Mr.Yashihs,
good evening.

This is kunal vishwakarma here,Two days back have taken policy through policybazar for apollo.

Yesterday got call from apollo team directly for policy proposal, when I shared with them that have taken policy of apollo from policybazar.com. The response from apollo team was quite surprising,
They said the quality of service will really differ if i take policy from policybazar.com

am really confused. your team has really helped me alot, but still am not convinced with go along with policybazar.com now after listening the fact about QUALITY OF SERVICE difference.


I seek for your intervention and provide me the clarity,Because as per yerterday communication it was very well proveen that there is lack of transperancy, co-ordination, communication failure between Policybazar.com and apollo team.


I am sorry to troube you, but thought let me give try and take your opinion.

Regards,
Kunal Vishwakarma
[protected]

I was approached by Policy Bazaar for purchasing Health (Mediclaim) Policy after i visited their site.
I was informed by one Mr. Rohit Chawla of Policy Bazaar that since I needed to renew my existing Policy with Reliance General Insurance Co. Ltd., I may change over to Apollo Munich Health Insurance as they were providing Portability benefit and also since their premium was much less.
When I received the Policy documents in...

Dear sir,

Policy Bazaar: Acknowledgement For Payment Recieved : Life Booking Reference: PBO_9766

I made a payment of Rs.12500/- to Policy bazaar for Aviva New Pension Plan. The mail received on 24th July 2010 from [protected]@policybazaar.com, contain one clause

"Please be informed that we should receive the self attested proposal form along with the other self attested documents within 7 working days of the payment being made, failure after which the booking will automatically stand cancelled and the amount would be refunded to you in the form of a Demand Draft after deduction of 2.5%."

As on date proposal form along with other attested documents is not given to Policy bazaar, however as per clause money not returned by Policy bazaar.

Numerous mail were sent to [protected]@policybazaar.com, however no one had reverted.

I got call from policy bazaar within 5 min of filling up details. No call received against mail sent for returning of money. Its really pathetic service.

I want my money back, after deduction of 2.5%.

Regards

Ashish.

I submitted the full payment on 1st May 2010 Transaction Id: IG20894918, still I didnt received any confirmation of payment from Policy Bazaar. I also didnt received a soft copy of my policy.
I am also not able connect to their customer care executive as it is showing the number you have called is busy right now.

I just received a mail that shows my reference number for the further communication with Policy Bazaar. However, I have not yet received any reply from Customer care even after mailing them.

Reference Number : PBTRV31598

Hope that this matter will be resolved soon. As I have my scheduled journey soon.

Recently I purchased a car insurance from Policy Bazaar, before placing an order I asked for all the facilities I am going to get if I am buying from them .

Till date haven't received original policy document and nor resolution of issues raised by me after placing an order.

Pathetic customer support and lousy behavior. Would suggest ban on such sites an recomed every one not to use this site for any purchases....