Policy Bazaar Complaints & Reviews

I had purchased one motor insuarance policy from policybazaar.com on 7 Oct 2013 for my Fiat Punto car but somehow I had been sold a wrong policy by PB sales team. I had enquired and looked for zero dep. insurance policy for my Fiat Punto Car with unlimited claims but they sold me a limited plan of Bajaj Allianz Flexible DAP which has 2 zero depreciation claims and later the policy will convert into a normal insurance. I have never looked for such limited policy otherwise I would have gone for Iffco Tokyo or Bharti Axa, for which the premium amount was also low. The reason for looking to buy an unlimited zero dep. insurance plan for my Fiat Punto is because Fiat Services is not upto satisfactory level here in Gurgoan. I want policybazaar.com must return my money of INR 14, 456 immediately so that I could go for right product. Policybazaar.com team sucks and always force customers to buy only those product for which they are getting high commison from listed Insurance Company.

I tried to bought a health insurance policy of Apollo Munich from http://www.policybazaar.com/. They committed that if my existing health policy can't be ported then they will refund the money in 7 days. They did suppress some fact while selling the policy regarding days required for portability and now after 6 days with numerous follow ups they are not even processing the refund as they took the money without issuing the policy.

Hi, This is to bring to your notice that I had been sold a health policy by policy bazaar (by sales executive Nadim Haider Emp ID BE02895) on the 21st for my parents (L and T Insurance). I was informed after confirming multiple times that the premium was Rs 15430 (along with a rider). I had made the payment for the same amount and received a verification call 2 days later. On the verification call I was informed that the premium was incorrect and that it would be around Rs 17000 +. I had informed the executive (Pratibha) about the premium I was advised of and that she would give me a call back in few miniutes after verification. I did not receive any call for almost a week until I called back. Then I was informed that the premium along with the rider would be around Rs 19000. Then I decided to cancel the policy. I then received numerous calls so that I do not cancel the policy and that I make the remaining payment but I had finally decided to cancel. Since then I have been constantly trying to reach the sales executive but I am always informed that the refund has been initiated but it has been almost 2 weeks and the refund has not been made and I have to make numerous number of calls to the inbound call center and I am informed that a call back would be arranged for me but that rarely happens. I have received the documents from L & T Insurance inspite of me cancelling the policy and I have been making end number of calls but there seems to be no action at all. The reference number for the payment made is MHCC[protected]. Kindly help as because if the refund does not get completed in 7 days then the policy would not be cancelled.

Dear Sir / Madam, My self Dilip Kumar, I have purchase a LIC policy for my wife throw Policy Bazzar on dated 14/07/2013. at the time of purchasing the policy Ms. Ritika Mallik Excutive / staff of Policy Bazzar told me, that the original policy bond will received with 7 to 10 working days. but end of the month of july am not received any information or policy paper. then i called to Ms. Ritika Mallik at Policy Bazzar, at the time she try to misguide me, and not given me satisfaction or actual answer. when i call and mail her on daily basis, then 03rd august 2013 she was mail me a scan copy of premium receipt. when i read the premium receipt i found that my address is incorrect, then immediate i call and also mail to Ms. Ritika and inform her regarding my incorrect address. at the time she told me, pls wait 2 or 3 working day, i will correct the address and inform u. on dated 07/08/2013 i call her and want to know about address correction, but she mail me the same in corrected paper and told me, that the work is under process, wait 2 or 3 working days. then after am waiting and only waiting but am not received any call or mail from her or policy bazzar. on dated 20/08/2013 i try to talk her but she is not coming on call then i mail her, she replied me pls wait 2 - 3 working days work is under process. again i mail her on 26/08/2013 at the time she call me & told me, that the work is done and u will received the original policy bond within 2-3 working days. on dated 30/08 /2013 i found that am not received any paper / mail / call, the i call her and ask her about the paper, she told me wait some time i will mail u and also courier the all paper to u. same day evening time 7:22 pm i received a mail from her / policy bazzar with a attached endorsement letter only, i replied her for all my original paper send me immediate. but today 04/09/2013 still am not received any paper or call or mail from her / policy bazzar, then i try to contacted her many time but she ignore my calls, and still am not received any type of confirmation from her / policy bazzar. am very dis pointed with the service, i don't know what's the exact problem with her or policy bazzar. but they r given me more harassment. Regards, Dilip Kumar M.No. [protected]

I have made payment towards portability of my health insurance from apollo Munich to Max Bupa on 17.6.13 through SBI Credit Card.

Documents were collected yesterday from my residence. Portability is not possible within the stipulated time and same was communicated later, as a result I need to buy a new policy.

I have decided to go ahead for the same. I have asked for refund of the amount ( Rs 13,964/-) paid upfront to Polcy Bazaar link.

Below mentioned TL was dealing with my case;

Karan Sahni ([protected])/ Mr. Dilip Khurana

Team Leader - Contact Centre Operations

Refund has been promised, but now no one is replying or entertaining my calls, Please let me know the status of the refund, I have not gone ahead with the portability and have decided to go for fresh policy by 11th July. Such services dont encourage me to deal with a 3rd party like Policy Bazaar in the future

I visited the website of Policy Bazaar to get some quotes for my Insurance renewal. They are clever by way of making the mobile number mandatory (code sent by sms) to get quotes. I thought I would get calls only from policy bazaar, which I could manage, but what happened is this.
THEN, THEY SELL OUR NUMBERS TO THE INSURANCE COMPANIES AS LEADS. I got atleast 7 - 8 calls in one day from different insurance companies.
THIS IS HIGHLY UNETHICAL - TO SELL PROSPECT DATA. It is ILLEGAL too.

SOMEBODY NOTICE THIS AND STOP THEM FROM DOING IT FURTHER.

Recently I was contacted by a guy called Izhaar from policy bazaar.com. He was offering LIC and Tata AIG plans, although the plans were good and I was interested I was not in a position to make the decision at that moment. I asked him to give me time. Since then he kept on calling me and harassing me at work hours. One day I asked him not to call me like thatake t as I told him I have not made the decision, to which he said that he will continuously keep calling till midnight to harass me. He did keep calling all thoughout the evening from different phone numbers. I was on a important meeting in office and have to take out the phone every time. I was shocked by the behaviour by the representative, he was acting like a local gunda rather than a customer service rep. I am working as an Operations Manager for a very renowned MNC in Kolkata and this was a nightmare to me for the customer service industry. The guy called me more than 50 times. I have sent an email to the customer complaints team of policy bazaar but have not got any response from them. I guess this is the way probably they try to make business.

Guys this is the worst company to associate yourself with. If any one from PB.com is reading this - " What the hell is wrong with you people, you think you can rob people over the phone by threatening them with phone calls???"

Soumyajit Basu

2-3 months back I have visited on your website. After which I am continuously received calls from your pathetic contact center.I told them I got the product which i was looking for. Then also they are calling me again & again.I am getting 5-6 calls/day from Your Pitiful contact center due to which I am getting annoyed.Yesterday (28/04/2013)I received a call from your worthless contact center at 2:47pm from number[protected].She transferred the call to her SRM (Senior Marketing Executive) Mr.Firoz since I requested her for the same. I asked him to either remove my name & contact number from the data since it is under DND or else transfer the call to AM,DM or the OPS. Manager. He did not transfer the call & discourteously said that again you will receive the call from us. Then unnecessarily I received a message from HDFCGI at 2:58pm & a call from Bajaj Allianz GI[protected] at 4:10pm (as communicated by your SRM Mr.Firoz).The guy call from Bajaj GI said that one hour back he got a data that I am interested in their product where I haven't visited their website or did not shared my contact details with anyone. Today (29/04/2013) as well I received a call early in the morning at 9:59am from the number[protected] & I disconnected the call. Again I received a call at 10:00am (on very next minute) from the number[protected].I asked that lady to transfer the call to her Senior. She transferred it to Mr.Chetan Masand (TL).I told him that I want to speak with his AM,DM or the OPS. Manager then he put me on hold for 2-3 minutes and disconnected the call. Strictly remove my name and contact number from your database...

I wanted to renew my car insurance and had requested policybazaar.com to send me a quote. Instead they forwarded my number to various insurance companies which have started bothering me. I fail to understand when my number is in DND, how can policybazaar.com do such a thing. It is sheer breach of trust and a customer's privacy. Would request you to take strong action against such fake claims that policybazaar will not forward this number to any third party!

Hi, I am Charudatta Pawar and I had a complaint against Policy Bazar. One day I am just searching on Internet for good Health Care plans on Policy Bazar and they have asked me to update name and number. Yet I have not decided to take any Insurance policy, because I have more liabilities to be paid. Now they started calling me every day and asking me to take the policy. Till date they has called me numbers of time in my busy schedule. I asked them to remove my number from your list, for now I am not looking for any kind of policy. But still every day they are calling me and frustrating me. Here are the numbers from where I am getting the calls [protected] /[protected] /[protected] and many more. Please help me to remove my number from their list and tell them to don't call me ever.

Policy bazar is fraud company .

They took my documents with sign and not at all responding from last 2 months .

Please do not give any kind of documents or cheque to them.

I have written conversation by them anyone interested i can give them proof..

Mukesh Londhe
[protected]@gmail.com

Since I logged on to http://www.policybazaar.com, and the site asked me to fill in my personal details to get a policy quote, (wherein I was also asked if I am comfortable with them sharing my information with 3rd party partners which was mandatory to accept to get a quote on the insurance plan I was inquiring about), I am getting 8-10 calls per day from several insurance agents trying to sell me insurance policies claiming I had gone to policybazaar.com and asked for a quote from their company.

I would like policybazaar.com to stop such calls immediately as I wish to withdraw my personal details from their website's and their partner websites' databases. And if such calls do not stop immediately, then I would be forced to use all available legal means to pursue this matter in court of law. So please treat this as a plea to stop distributing my personal details through fraudulent means, as well as notice of initiation of legal recourse if this unethical practice is not stopped.

I was offered a credit card from ICICI coral from policy bazaar for which I had submitted all my personal and confidential information but policy bazaar agent did not respond. On calling many times, Later I was told that person whom I had contacted left the company and hence I filed a complain and then manager for client relationship has assigned another person who contacted me and told that they will process my fresh application as the employee has left company . When I told them that I want my earlier application and personal information what I gave them earlier to be processed they said that they would get back to me after digging into application which they did not .Again I tried contacting policy bazaar but could not reach to concerned person .
When I contacted ICICI bank and told them that such thing happned they said they havent received any new request for credit card from policy bazaar. Policy Bazaar has taken all my internal data confidential information but failed to serve this. I expect such companies should be banned in company as it lead to fraudness,


I am pasting the following mail thread for my talk with policy bazar

#########################

Akhilesh Kumar <[protected]@policybazaar.com>
11/9/12

to me, Amit

Hi Saurabh

CORAL VISA CARD

1.) 4 Movies Ticket Complementry Free Every Month.
(A) Two Tickets From bookmyshow.com
(B) Two Tickets From Cinemax.
2.) Every 100 Spend on Dinning, Grosery, Super market you get 4 Payback Points. Else 2 Payback Points.
Points Can be use to adjust Bill Payment.
3.) 15% Discount on Culinary treat programme (In this 800 Resto Listed).
4.) Two Visit Free on VISA LOUNGE in Every quarter.
5.) 2.5% Sur Charge waiver on fuel on HPCL pumps.

Annual Fees Rs500.
Welcome Gift of Rs. 5000.
(A) SatyaPaul Tie of Rs.2,000(Boys).
(B) SatyaPaul Stawl Rs.2,000(Girls).
(C) Gift Voucher of Rs.3,000 from SatyaPaul.
Renewal Fees Rs 500.
If you spend Rs 1,25,000 in a year then renewal fees will be waived off.

If you can not use your card your bill not generate.
Zero rate of interest period is 48 days.

Rate of interest on total outstanding is 3.4%.

ICICI Culinary treat programme resto list link is
http://www.icicibank.com/online-services/offer-zone/dininglist.html

Regards
Nitin Kumar
Policy bazaar
[protected]

Saurabh Patil <[protected]@gmail.com>
12/19/12

to Akhilesh, Amit
Hello,
Can you please give me update for my appliaction for ICICI coral. It is almost 1 month now and I have now yet received any card. I tried calling Nitin Kumar who is in charge for my processing but I have not yet received any application status .



-Thanks
Saurabh
[protected]


Saurabh Patil <[protected]@gmail.com>
12/22/12

to complaints, Akhilesh, Amit
Hello,
I am not at satisfied with the service given my policy bazar. I have applied for ICICI coral card and has given all my personal details while filling application.And I am trying to contact nitin kumar who has handled my application but he is never reachable. I would like to know the status of my application .



-Thanks
Saurabh
[protected]


Yamini Sajnani <[protected]@policybazaar.com>
12/22/12

to Vishal, me, Akhilesh, Complaints, Amit
Dear Mr. Saurabh Patil,

Good Morning.

We are very sorry for the non-responsiveness experienced by you and requesting Mr. Vishal Sharma who manages the concern department to resolve this.

Please allow sometime for someone to get back to you with status of your application.

Thanks & Regards,
Yamini Sajnani

From: Saurabh Patil [mailto:[protected]@gmail.com]
Sent: Saturday, December 22, 2012 11:15 AM
To: Akhilesh Kumar; Complaints
Cc: Amit Manral
Subject: Re: credit card details


Saurabh Patil <[protected]@gmail.com>
12/29/12

to Yamini, Akhilesh, Complaints, Amit, Vishal
Hello Yamini,
Can you please update me on my application.



-Thanks
Saurabh
[protected]


Manish Sharma <[protected]@policybazaar.com>
Jan 3 (13 days ago)

to me, Yamini
Dear Saurabh,

We really apologise for the inconvenience.

As we have cross checked your status with the concern department & we have forwarded your ICICI Bank credit card file in the bank, so we request you to grant us alteast 3 more days so that we can share the status which we will be getting from ICICI Bank directly. We are confirming you that we will be calling you & sending an e-mail with the updated status till this Saturday (5-1-13) or coming Monday (7-1-13).

Please feel free to contact us for any further clarity.



Regards
Manish sharma

From: Yamini Sajnani
Sent: 22 December 2012 11:22 AM
To: Saurabh Patil; Akhilesh Kumar; Complaints
Cc: Amit Manral; Vishal Sharma
Subject: RE: credit card details


Saurabh Patil <[protected]@gmail.com>
Jan 3 (13 days ago)

to Manish, Yamini
okay manish. I hope see my application gets processed soon .



-Thanks
Saurabh
[protected]


Saurabh Patil <[protected]@gmail.com>
Jan 8 (8 days ago)

to Manish, Yamini
Hi Manish,
Request you to please update me on this.



-Thanks

Unlawful use of information
I was unfortunate enough to log on to http://www.policybazaar.com/ after looking at their numerous advertisements. This was the start of my troubles, where they asked me to put in my personal details to get a policy quote. After I had put my details a screen appeared where I was asked if I am comfortable with them sharing my information with 3rd party partners and that it was mandatory that I accept if I want to get a quote on the insurance plan i was inquiring about. I specifically chose NO and then went on to log our of the system and thought that would be the end of it. I realize now how wrong I was, since then I get more than 10 calls every day from people trying to sell me insurance claiming I had gone to policy bazaar that day and asked for a quote.

I would like to tell the proprietors of policybazaar, of the biggest flaw in their business model. Instead of earning by selling information o[censored]nsuspecting visitors, if they concentrate of serving the needs of prospective customers then they would have a much better, longer lasting and sustainable business model. And if such calls do not stop immediately, then I would be forced to use all available legal means to pursue this matter in court of law. So please treat this as a plea to stop distributing my through fraudulent means, as well as notice of initiation of legal recourse unlawful practice is not stopped.

I was unfortunate enough to log on to http://www.policybazaar.com/ after looking at their numerous advertisements. This was the start of my troubles, where they asked me to put in my personal details to get a policy quote. After I had put my details a screen appeared where I was asked if I am comfortable with them sharing my information with 3rd party partners and that it was mandatory that I accept if I want to get a quote on the insurance plan i was inquiring about. I specifically chose NO and then went on to log our of the system and thought that would be the end of it. I realize now how wrong I was, since then I get more than 10 calls every day from people trying to sell me insurance claiming I had gone to policy bazaar that day and asked for a quote.

I would like to tell the proprietors of policybazaar, of the biggest flaw in their business model. Instead of earning by selling information o[censored]nsuspecting visitors, if they concentrate of serving the needs of prospective customers then they would have a much better, longer lasting and sustainable business model. And if such calls do not stop immediately, then I would be forced to use all available legal means to pursue this matter in court of law. So please treat this as a plea to stop distributing my through fraudulent means, as well as notice of initiation of legal recourse unlawful practice is not stopped.

I am Himanshu Vashistha, i have bought two policies online:1. HDFC SLII and Tata AIG mahalife gold on 22 Oct 11 but till date i have not received any insurance bond and any further assistance from policy bazaar even after several follow up and registering a complain in your website.



Sir, please do something to resolve the issue as it is more than 04 months and date of ITR submission is impending.

kindly resolve the issue at the earliest.

I bought Appolo munich health insurance policy through policy bazar .I have been made to buy it online but due to some age concern , it couldn't be possible .Afterward I have been given link through Email to pay by netbanking and produce the concerning documents along with the form.Inaccordance with the advice given by policy bazar agent,I made a payment of Rs 6639/- on 01/02/12 with tr.id.-[protected]IG89817432.As I was told to pay on policy link through ICICI debit card if I want to get rid of documentation,I paid it through the same an amount 6639.18 with the id.VIN/APOLLO MUNI/[protected]/0 . At the second time payment I was given assurance of refund of first time payment which was made by me through netbanking in seven days. But alas! no payment yet received
Jainendra kumar
31,saibihar Indore MP
Policy No.[protected] (Apollo munich health Insurance)
Mob.No. [protected]
Email - [protected]@yahoo.com

I cannot believe that a company basing its business on an online model and has this level of customer service. Please be careful in dealing with this company, they can issue a policy and will follow-up with you like crazy till you make the payment and after that you are at their mercy. My policy cover-note has been issued 2 days late than promised, when I recd the cover note it had wrong details and now I am calling them and waiting for their response to resolve the mistake and they are asking for more money.

Hi,

I have a complaint and bad feedback about my experience with policy bazaar.

I had asked for renewal of my car insurance policy and their customer care executive had sent me the quotes after the discussion. I had agrees to the quotes and one representative had come to collect the documents and cheque.
Now it’s more than 3 week, but I am yet to get any insurance policy document so I contacted the policy bazaar and they told me that they will look into this and will get back to me. I received the call from their representative who had come to my Mumbai address to collect the documents that the amount for the policy will be Rs. 7943 instead of Rs 5707 (Which was agreed and sent in the Quote), I still can’t understand why this huge difference is there.

I was anyway getting the policy renewed from other 3-4 vendors in price range of[protected] but I choose policy bazaar because of cost benefit and ease of renew but now my car policy is already expired, so who will be responsible for this.

I cannot understand how can policy bazaar can give me such quotes and then take a back step after 3 weeks and asking for more than 40% more money from me for the policy. If they are not capable to execute the policy then they should have told me before so that I could have contacted other policy providers to renew my policy. What kind of bad systems and processes they have?

I was expecting policy bazaar to take this matter ahead and as committed to me they should send me the policy on the agreed amount ASAP. I had talked to their customer care executives and even their supervisor and every time they say that we will give you a callback withing 15-20 minutes but never receives any call.

My recommendation here is "DO NOT USE POLICYBAZAAR FOR ANY POLICY AND CONTACT INSURANCE COMPANY FOR ANY INSURANCE AS THEY DO NOT HAVE CAPABLE SYSTEM AND CAPABLE PEOPLE TO EXECUTE THE POLICY PROPERLY"

~Gaurav Bahl
bahlgaurav.[protected]@gmail.com

Dear Sir/Madam,

I am receiving advertisement mails from Policy Bazaar highlighting the Family Health Policy.
In this advertisement they mentioned "cover your entire family @5.80 per day".
With reference of this advertisement I shown interest to Policy Bazaar for such policy.
I was shocked when the official called me on my mobile phone and asking to pay premium of Rs.5100.00 for my father's health policy and Rs. 6600.00 premium for my wife+son+Myself. When I asked them for the Policy mentioned in the advertisement in the mail received by me from Policy Bazaar;then the caller of Policy Bazaar started laughing and told me that there is no policy as per the advertisement.He also told me that These mails are being sent by Policy Bazaar to just attract the crowd and he is not able to give any details such policy which is mentioned in the said emails.
So I would like complaint you against Policy Bazaar regarding these FAKE ADVERTISEMENT.
For your reference please find enclosed attachment of the screen shot of the advertisement Email from Policy Bazaar.
Also please tell me or guide me where should I file legal complaint regarding the same matter.

Thanking you.

Regards,

Sachin Raje
sachin.[protected]@rediffmail.com