Policy Bazaar Complaints & Reviews

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Dear Policy Bazar Team,

I hope this email finds you well. My name is Hemant Singh, and I am a resident of Hooghly, West Bengal. I am writing to express my deep concern and disappointment regarding a recent experience I had with one of your telemarketing executives, Mr. Amit. The incident occurred on August 24, 2023, at approximately 5:14 pm during a call that lasted for more than 24 minutes.

I believe in the...

Dear Policy Bazar Team,

My name is Hemant Singh, and I am a resident of Hooghly, West Bengal. I am writing to express my deep concern and disappointment regarding a recent experience I had with one of your telemarketing executives, Mr. Amit. The incident occurred on August 24, 2023, at approximately 5:14 pm during a call that lasted for more than 24 minutes.

I believe in the importance of maintaining a respectful and professional communication environment, especially when dealing with customers. However, during my conversation with Mr. Amit, I was taken aback by his inappropriate behaviour and unprofessional conduct. Instead of addressing my queries and concerns in a courteous manner, Mr. Amit displayed a shocking level of disrespect and hostility.

Upon raising a question, Mr. Amit's tone changed drastically, and he began responding to my queries in an aggressive and condescending manner. I was shocked by his lack of professionalism and the manner in which he handled my concerns. When I informed him that I would be filing a complaint against his behaviour, he responded with a dismissive attitude, even going so far as to repeatedly share his name and ID as if daring me to proceed with the complaint.

I am writing this email to request that you thoroughly investigate the matter by reviewing the recorded conversation between Mr. Amit and myself. If you find that my demeanour was inappropriate, that I was shouting, or using abusive language, I am willing to accept any appropriate action against me. However, I firmly believe that upon reviewing the recording, you will recognize the unprofessional conduct displayed by Mr. Amit during our interaction.

As an individual customer, I had hoped for a respectful and helpful conversation with your representative. Instead, I was subjected to unwarranted rudeness and hostility. I kindly request that you take this matter seriously and address it promptly. It is essential to maintain a high standard of customer service and professionalism in order to retain the trust of customers like myself.

I await your response and action regarding this issue. I trust that you will investigate the matter thoroughly and take appropriate steps to address Mr. Amit's behaviour. Your response will greatly influence my perception of Policy Bazar as a customer-centric company.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

Hemant Singh

I bought one policy 3 years ago and now it is over.
now I do not want to renew it and they are calling me back to back.
I already told them I am not interested but they still call me 10000 times a day. i am getting mentally touched by them. Please help....

This was clearly a mental harassment by not providing resolution but days are passed away without any work causing great damage and loss to me and my family. Mental Harassment from last one month with no response and settlement. Yesterday night I have brought my Car TS 03 EN 4032 from the workshop paying the complete amount of Rs. 30, 878/- from my pocket after more than a month. I have received only the pure loss and damage from Policy bazaar. Even the vehicle has received multiple damages both electrical and non-electrical due to such a huge delay and parking in the garage/workshop without any moment or usage for than a month.

I purchased a Senior health insurance policy during Feb 2023 from Policybazaar. After receiving the policy, I could see that the data that was sent in the policy was not correct as what I entered.

1. Instead of Father & Mother, the policy was sent for Father-in-law & Mother-in-law
2. PED which was asked while selecting the policy was given as 'Yes' and selected 'Diabetes' in it. The policy rate was changed accordingly and the amount was charged for the same. But the policy that was sent had PED as 'No'.

I raised tickets (PB41395436 & PB[protected] with Policybazaar for both of these issue after receiving the policy copy. The 1st issue alone was alone addressed (February to April). For the 2nd issue they told they will follow up with the insurance company and they gathered all the documents that are required about PED.
By July 31st, they came back saying that *we regret to inform that as per insurance company the person with PED has been removed from policy with no refund due to medical history*. The policy is worth approx. Rs.55, 000.

By Aug 3rd after raising concerns about the data issue from Policybazaar end, they came back saying "As per insurance company, query raised at time of inception of policy, didn't receive any response or documents from your end, hence member has been deleted from the policy".

But for 6 months after sending the documents all I get back as response from policybazaar was "We will share the next update with you within next 7 days". After a month they will ask for few documents and again the same pattern continued.

This is an issue at Policybazaar of sending the incorrect data to the insurance company and now I am at the loss of 55K. Now they are not even responding to my email or tickets. They call me once and no one speaks and send me out an email stating we are unable to reach you.
When I send message to relationship manager in whatsapp, there is no response now (Who was actively responding when the policy was purchased (Feb/March).

Ref. ID: PB57909058

every time they apologise.
last suman BPW39692 told me it is resolved and plocy papers would come in a day (this was on 7th aug) !!!

i am chasing for the polocy for last 1 month !

would never get any policy done onwards from policy bazaar after this disgusting experience.

Mobile - [protected]

I am being harassed by Policy bazar, which is using its agents to continuously call people and asking them to answer their calls even when explain them that I am not interested.

They have been calling me continuously and harassing me.

When I confronted with the agent on why are they continuously calling me when I do not want to talk then they say that you have to talk as you have search our site for policies.br...

Pratha Alok, Vidit Sharma, Sandeep Kunar, Arshad Hasan Khan. All of these people have continually either ignored me, flobbed me off, not replied. I have attempted to claim on an international Cargo Insurance which, with Teliance Marine Cargo who were authorised by Harsha Relocations. This was dutifully paid. My main contact was Vidit Sharma who I had to chase most of the time and had ignored me. I'm appalled and disgusted at the behaviour of these employees abd certainly NOT an asset to the company. They have gone against any professional code of ethics and business practises But like most Indian businesses,
Such a simple claim. I was informed months ago by Vidit Sharma that the insured personal goods (My husband suddenly passed away and had to relocate back home), informed me that the insured goods were for only 'new items'. How can that be if they were our personal belongings? Since then he has ignored me. I now think that Harsha Relocations may also lack a code of ethics as they refuse to assist me. Life is difficult enough after losing my husband and returning here after 10 years but to deal with Indian bushiness 's is appalling.

Hi Team,
This is regarding about my term insurance refund amount issue related, and I'm veeranna kuruva.

I have purchased term insurance in policy Bazaar on 16/06/2023 and I have completed video and physical medical on 17/06/2023 and 23/06/2023.
After completed my second medical they didn't informed any information about my policy status, I have called and mail many times but I didn't received...

I Manik wants to discontinue using my mobile number which is linked to PolicyBazaar Account as well.

I have asked PolicyBazaar to permanently erase my account from their database but they are not doing it.

I request Consumer Complaints to intervene & ask PolicyBazaar to permanently delete my account.

Manik
[protected]
[protected]@gmail.com...

My loan requirement was of 6L with following conditions:- 2 years tenure, 11% rate of interest.

Policy bazaar employee Ankita Gupta somehow by asking me different documents and otps that I receive on my phone approves the loan without my consent with paysense for 5L, 4 years tenure, rate of interest 18% per annum and then forces me to take 1L from Bajaj.

I was totally shocked to see paysense crediting amount in my account 4.7L that too after deducting 25k+ processing fee.

I always told her that before processing anything, I need to make sure my requirements are met. Also it was very surprising how paysense blatantly send the amount in my account with any intimation.

Paysense need to remove this money from my account ASAP as I have never given a go ahead to take a loan from them.

Policy bazaar you need to have better employees who understands people's needs and not just push them in a pit just to make sales.

I have renewed my 2 wheeler insurance (TN12-T-1584) on 14th July 2023.
On suceesful payment for policy renewal I got the old policy delivered IPO the new renewed policy with one Year extended validity.
The same was communicated over phone as well as through email.
No update received received yet where I need that renewed policy immediately as the old policy validity is expired.
Over a period there are more calls...

I have renewed my 2 wheeler Insurance policy.
Instead of the update new policy with the validity they issued the old copy of the policy. Even after repeat mails there are no response. Even their customer care toll free no is pathetic.

I have a registered a Claim on 18/07/2023 and on the same day Car was handed over to the garage. Today is the 4th day and there is no progress on the work. To say, work has been not initiated at all. I'm need of Car and helpless without which I'm facing huge problems including my family - Wife, Children. Being the rainy season I'm dropping and picking up my children on two wheeler in rain. Moreover, I'm travelling for all works and needs...

One day policy bazae called be that i have visited there website a apply for a policy even though i have not visted a single time in there website they now my date of birth and various details to my astonishment i have told them that i have not register any policy then they started arguing me that ihave visited there website i also told thet iam a student then how can i take up any poicy then start demanding my father no saying thet my father has visted there website even though there is no chance because my father does not hoe to operate all these but still they countinue to argue with me to give my fathers phone no after that frequent calls are comming something like 5-6 calls a day
i have also complain about this to ther coustmer care no twice but no action has been taken then they start calling from no which cannot be blocked in true caller like local nos
plss help i am fed up with these calls

I am getting constant calls from Policy Bazar regarding their schemes and all. I have not bought any policy but still getting constant calls. I am getting 7-10 calls since last 4-5 days continuously. I already informed the agents not to call me again as i am not interested, but still they are HARRASING me with their calls. I have already emailed policy bazaar regarding it.

Kindly inform policy bazaar to delete my account permanently...

I have not registered on the Policy Bazaar platform and I don't know where they got my email from but they have been spamming my mail inbox almost everyday.

I reached to their customer support asking to delete my account, personal data and opt me out of all communications. I got a reply back from them asking me the contact info on which I want to stop receiving the communications. I sent them my mail ID to which I have not received any reply. I am still getting spammed for more than 2 weeks now and I have tried many many times to contact Policy Bazaar but they keep ignoring me.

Also my request to delete all my personal data was completely ignored as I was only asked about my contact ID.

The first mail was sent on 2nd July 2023 3:02 pm IST. The person who replied to me was: Rajat(BPW44209)

Ignoring the people you're sending your promotional mails is awful. After this experience of getting ignored by customer support many many times, I will never buy any policies from them or not even register on their platform.

I have purchased the Insurance policy on 3rd July 2023, only booking ID[protected] was generated and on going to the KYC step due to technical issue it was not going ahead.

I have reached out to the customer support team who were redirecting me to multiple teams and gave false assurances that the policy would be generated but no confirmation nor any details have been generated.

I would like an immediate refund...

I have paid the two wheeler insurance amount, booking ID was generated but KYC process couldn't go through due to technical issue.
No policy was generated and customer service is making false promises on the timelines.

Booking ID[protected]
Refund amount- Rs.1142/-...