Policy Bazaar Complaints & Reviews

Hi,
I bought tata Aia policy from policy bazar as advised by their sales adviser, he said 20 k will invested in market but when i reci the policy only 17000 is invested in market when i complained they are saying its tata who will decide how much will be invested in market so what we told me was not true, also i asked him 20 times before buying the policy if at least 20 k will be invested in market and and he confirmed yes, but once...

My phone number is full dnd activated. Still i am receiving call. Also at the discussion time with customer care i have mentioned that don't call me further, because i am currently not interested in ththe product. Still the phone call is continued even when they acknowledge to put me in dnd and not call again. I have started blocking numbers manually, still i get atleast 1-2 calls per day. This is really frustrating.
And there are more. They keep calling from different numbers and waste their and my time. Please help

I want to delete my policybazaar account, as my phone number is registered there without my concern and its really odd that i can't even remove it, so I want to delete that account as soon as possible as I am concerned with my security and privacy, as all my data is linked to that phone number, so please delete the account as soon as possible!!...

I had a Digit Motor insurance policy on my Hyundai Verna car which was sold on 20 Sept 2023 and the same was informed on email dated 28 Sept to your office. I had requested that the same maybe updated in your database.

I had also the attached Purchase agreement and Delivery note.

I had requested not to renew the policy for this car under my name and I shall also not be accountable for the lapse of the said policy.

I have not received any response from your end. On the contrary, i am receiving emails and whatsapp msgs for renewal. Today i spoke to Mr. Mohsin from your company and he was very rude and disconnected the call.

I request you to kindly respond on email.

Nitin Kamath
[protected]

I am not interested to take any type of call from policybazaar.com. Agents call me again and again. Consider my privacy. I am getting several calls since last 3 days continuously. I already informed the agents not to call me again as i am not interested, but still, they are calling me again & again with different numbers. NEVER disturb me again.

Please stop the calls, Policy Bazar.

Mobile number registered with Policy bazaar: [protected].

Dear Sir,

I had to take a health insurance policy for which I made an inquiry in the policy bazaar, against which I received a call from the policy bazaar company person. The company sales person sent me a brochure of TATA AIG MEDICARE PREMIER policy and I discussed my queries in it. Then I decided to buy the TATA AIG MEDICARE PREMIER policy. When I asked for a discount before making the payment, they told me that by applying the coupon, they gave me a discount of Rs.4000 and I have to pay Rs 40000 instead of 44000, which I will get for a three-year policy with EMI with no interest. Company sales person was informed that if you pay from credit card then the interest policy bazaar will be paid. So I paid 40000 through credit card.

I have come to realize that policy bazaar has changed the policy they issued TATA medicare policy instead of TATA AIG medicare premier policy. The same thing I confirmed with TATA company customer care. I suspect that they have cheated on the interest matter also and even misguided the policy for policy selling purposes. they have not refunded my paid amount of Rs. 40000/- When I asked about the cancellation policy they said I have to pay cancellation charges, why should I pay charges even they cheated me they have to be punished .

Kindly help and solve the issue. A snapshot of communication is attached. I have all recordings of communications but I am unable to attach this complaint.

Gyanani Neesha
[protected]

They issued the policy after all medical and taking all other documents and then asked for 1 year payment and then cancelled the policy without informing any reason. Customer support services are not responding and not providing solutions. Kindly look into this.
Worst customer service fraud company

I purchased a travel insurance policy for my parents while I was overseas in Australia. Subsequently, I discovered that the policy was deemed invalid, as it could only be obtained prior to departing from India. I contacted PolicyBazaar.com to request a full refund of the premium amount I had paid, but they only refunded half of the amount, citing their internal policies. Despite engaging in multiple email exchanges and discussions, I have been left with no choice but to file a formal complaint against them.

Additionally, after purchasing the policy, I inquired via email about it and asked whether purchasing the policy from overseas would be permissible.
and to date didn't get a reply to that email.

To simplify, I purchased a product online from abroad that turned out to be invalid, and I believe that their standard cancellation policy rules should only apply if the policy itself is valid.

Date:12 Aug 2023
Policy Number: [protected]
Balwinder Kour

Date:12 Aug 2023
Policy Number: [protected]
Satnam Singh

All I want is the premium fully refunded.

Start date of policy marked as before 4 month from current date and so we will loose 4 months for all policies

They resolved all the complaints mark resolved without resolve also in PB site also

Https://www.policybazaar.com/

Dear Policy Bazar Team,

I hope this email finds you well. My name is Hemant Singh, and I am a resident of Hooghly, West Bengal. I am writing to express my deep concern and disappointment regarding a recent experience I had with one of your telemarketing executives, Mr. Amit. The incident occurred on August 24, 2023, at approximately 5:14 pm during a call that lasted for more than 24 minutes.

I believe in the...

Dear Policy Bazar Team,

My name is Hemant Singh, and I am a resident of Hooghly, West Bengal. I am writing to express my deep concern and disappointment regarding a recent experience I had with one of your telemarketing executives, Mr. Amit. The incident occurred on August 24, 2023, at approximately 5:14 pm during a call that lasted for more than 24 minutes.

I believe in the importance of maintaining a respectful and professional communication environment, especially when dealing with customers. However, during my conversation with Mr. Amit, I was taken aback by his inappropriate behaviour and unprofessional conduct. Instead of addressing my queries and concerns in a courteous manner, Mr. Amit displayed a shocking level of disrespect and hostility.

Upon raising a question, Mr. Amit's tone changed drastically, and he began responding to my queries in an aggressive and condescending manner. I was shocked by his lack of professionalism and the manner in which he handled my concerns. When I informed him that I would be filing a complaint against his behaviour, he responded with a dismissive attitude, even going so far as to repeatedly share his name and ID as if daring me to proceed with the complaint.

I am writing this email to request that you thoroughly investigate the matter by reviewing the recorded conversation between Mr. Amit and myself. If you find that my demeanour was inappropriate, that I was shouting, or using abusive language, I am willing to accept any appropriate action against me. However, I firmly believe that upon reviewing the recording, you will recognize the unprofessional conduct displayed by Mr. Amit during our interaction.

As an individual customer, I had hoped for a respectful and helpful conversation with your representative. Instead, I was subjected to unwarranted rudeness and hostility. I kindly request that you take this matter seriously and address it promptly. It is essential to maintain a high standard of customer service and professionalism in order to retain the trust of customers like myself.

I await your response and action regarding this issue. I trust that you will investigate the matter thoroughly and take appropriate steps to address Mr. Amit's behaviour. Your response will greatly influence my perception of Policy Bazar as a customer-centric company.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

Hemant Singh

I bought one policy 3 years ago and now it is over.
now I do not want to renew it and they are calling me back to back.
I already told them I am not interested but they still call me 10000 times a day. i am getting mentally touched by them. Please help....

This was clearly a mental harassment by not providing resolution but days are passed away without any work causing great damage and loss to me and my family. Mental Harassment from last one month with no response and settlement. Yesterday night I have brought my Car TS 03 EN 4032 from the workshop paying the complete amount of Rs. 30, 878/- from my pocket after more than a month. I have received only the pure loss and damage from Policy bazaar. Even the vehicle has received multiple damages both electrical and non-electrical due to such a huge delay and parking in the garage/workshop without any moment or usage for than a month.

I purchased a Senior health insurance policy during Feb 2023 from Policybazaar. After receiving the policy, I could see that the data that was sent in the policy was not correct as what I entered.

1. Instead of Father & Mother, the policy was sent for Father-in-law & Mother-in-law
2. PED which was asked while selecting the policy was given as 'Yes' and selected 'Diabetes' in it. The policy rate was changed accordingly and the amount was charged for the same. But the policy that was sent had PED as 'No'.

I raised tickets (PB41395436 & PB[protected] with Policybazaar for both of these issue after receiving the policy copy. The 1st issue alone was alone addressed (February to April). For the 2nd issue they told they will follow up with the insurance company and they gathered all the documents that are required about PED.
By July 31st, they came back saying that *we regret to inform that as per insurance company the person with PED has been removed from policy with no refund due to medical history*. The policy is worth approx. Rs.55, 000.

By Aug 3rd after raising concerns about the data issue from Policybazaar end, they came back saying "As per insurance company, query raised at time of inception of policy, didn't receive any response or documents from your end, hence member has been deleted from the policy".

But for 6 months after sending the documents all I get back as response from policybazaar was "We will share the next update with you within next 7 days". After a month they will ask for few documents and again the same pattern continued.

This is an issue at Policybazaar of sending the incorrect data to the insurance company and now I am at the loss of 55K. Now they are not even responding to my email or tickets. They call me once and no one speaks and send me out an email stating we are unable to reach you.
When I send message to relationship manager in whatsapp, there is no response now (Who was actively responding when the policy was purchased (Feb/March).

Ref. ID: PB57909058

every time they apologise.
last suman BPW39692 told me it is resolved and plocy papers would come in a day (this was on 7th aug) !!!

i am chasing for the polocy for last 1 month !

would never get any policy done onwards from policy bazaar after this disgusting experience.

Mobile - [protected]

I am being harassed by Policy bazar, which is using its agents to continuously call people and asking them to answer their calls even when explain them that I am not interested.

They have been calling me continuously and harassing me.

When I confronted with the agent on why are they continuously calling me when I do not want to talk then they say that you have to talk as you have search our site for policies.br...

Pratha Alok, Vidit Sharma, Sandeep Kunar, Arshad Hasan Khan. All of these people have continually either ignored me, flobbed me off, not replied. I have attempted to claim on an international Cargo Insurance which, with Teliance Marine Cargo who were authorised by Harsha Relocations. This was dutifully paid. My main contact was Vidit Sharma who I had to chase most of the time and had ignored me. I'm appalled and disgusted at the behaviour of these employees abd certainly NOT an asset to the company. They have gone against any professional code of ethics and business practises But like most Indian businesses,
Such a simple claim. I was informed months ago by Vidit Sharma that the insured personal goods (My husband suddenly passed away and had to relocate back home), informed me that the insured goods were for only 'new items'. How can that be if they were our personal belongings? Since then he has ignored me. I now think that Harsha Relocations may also lack a code of ethics as they refuse to assist me. Life is difficult enough after losing my husband and returning here after 10 years but to deal with Indian bushiness 's is appalling.

Hi Team,
This is regarding about my term insurance refund amount issue related, and I'm veeranna kuruva.

I have purchased term insurance in policy Bazaar on 16/06/2023 and I have completed video and physical medical on 17/06/2023 and 23/06/2023.
After completed my second medical they didn't informed any information about my policy status, I have called and mail many times but I didn't received...