Submit a Complaint
Claimed

Policy Bazaar Complaints & Reviews

www.policybazaar.com
1.2
Updated: Oct 28, 2025
Complaints 1491
Resolved
355
Unresolved
1136
So far, so good. Policy Bazaar is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Policy Bazaar will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Policy Bazaar

Having problems with Policy Bazaar?

File a complaint and get it resolved by Policy Bazaar customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Insurance
Policy Bazaar

Policy Bazaar reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
pari7655
from Delhi, Delhi
Aug 17, 2024
Report
Copy

Harassed daily by Maninder singh 9560915928

I visited the Policy Bazar website a few days ago to look at some health insurance options.

Since then i have been harassed on call by Maninder singh [protected] from telemarketers from Policy Bazaar, calling everyday to force me to buy a policy. This conduct is abhorrent and might add, in violation of TRAI guidelines.

It looks like Maninder singh has a habit of speaking nonsense and providing wrong information...
Helpful
Found this helpful?
Write a comment
Report
Copy
L
lokeshm24
Jul 30, 2024
Report
Copy

After purchasing the policy on 26th November 2023. They sent the policy via email and after 3 days sent me an email about cancellation request and refund automatically. I didn't request any cancellation and I wan't given any reason for cancellation either. Even after that they still kept showing me that the policy was active on my account and my policy was not cancelled.

When I went to claim then I got to know that the policy was not activated and even after I got confirmation about no policy against my car they still didn't had any confirmation whether my policy was active or not.

After parade of calls to their customer care department and to head of customer care I got to know that my policy was not activated and they were showing me false status for past 7 months.

After the call they cancelled my policy on policybazaar and didn't give me any compensation or claim value for my car damages.
Policy Bazaar customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Shali30
    from Chennai, Tamil Nadu
    Jul 27, 2024
    Report
    Copy

    Updated the correct reg number but gave wrong details

    I had renewed a two wheeler insurance but the vehicle number, engine number & chassis number is incorrect but the owner name is correct. I had entered the correct vehicle number but it comes with a missing letter. Chassis number nor the engine number did not show when I was renewing. It directly went to payment.. only after payment it showed everything wrong. When I ask the executive they are suggesting no cancellation nor change requests...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    B
    BahyakS
    from Ernakulam, Kerala
    Jul 12, 2024
    Report
    Copy

    Irritating calls

    I installed policy bazar application to check some information. I never agreed for any calls from anyone from policy bazar, after which I kept on receiving repeated calls from different landline numbers sometimes 3-4 times a day. I am not able to block these numbers because all of them are different numbers. I want to make a complaint about these repeated unnecessary calls I am receiving several times in a day. I spoke to the person and clearly...
    Helpful
    3 other people found this review helpful
    3 found this helpful
    Write a comment
    Report
    Copy
    S
    Sushilkumar Mendhekar
    Jun 30, 2024
    Report
    Copy

    Payment done but policy not issued by Policy Bazaar since 26th Jun

    Address: A503, Goldstone Maple Tree, Manikonda, Alkapuri
    Website: twowheeler.policybazaar.com/?utm_source=yahoo_brand&utm_medium=cpc&utm_term=policybazaar&utm_campaign=PolicyBazaar00PolicyBazaar&msclkid=bd8af1ab9b48188e3abd972b45f1a6eb&utm_content=home_v11

    I have made a payment to renew the 02-wheeler insurance policy of Vehicle No MH-31-DU-5788 but still policy new renew and even though after made a payment, I am getting continuously reminder from your side for further payment.

    Same I checked in my savings account statement but it clearly showed payment was made to the policy bazaar but it did not fail.

    Required evidence and mail already shared with policy Bazaar...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    P
    [email protected]
    May 28, 2024
    May 28, 2024
    This thread was updated on May 28, 2024
    Report
    Copy

    Address: Kailakhan Parao Cantonment Tallital Nainital

    I tried to renew my two wheeler insurance through United India Insurance Limited company and I have paid for it but my application could not be submitted and I am not able to see it in my policy bazar application. So I want either my insurance process to be completed or I get my money back.

    Thanks,
    Pawan Chandol
    +1 photos
    Policy Bazaar customer support has been notified about the posted complaint.
    May 28, 2024
    Updated by [email protected]     I tried to renew my two wheeler insurance through United India Insurance Limited company and I have paid for it but my application could not be submitted and I am not able to see it in my policy bazar application. So I want either my insurance process to be completed or I get my money back.

    Thanks,
    Pawan Chandol
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Shash9599
      from Lucknow, Uttar Pradesh
      May 24, 2024
      Report
      Copy

      I visited policy bazar website a few months ago to look at some health insurance options.

      Since then i am being harassed daily by multiple calls from telemarketers from Policy Bazaar, calling everyday to force me to buy a policy. This conduct is absolutely abhorrent and might I add, in violation of TRAI guidelines.

      I have registered myself on DND list too but they still keep calling.

      Contact no. +91 [protected]
      Policy Bazaar customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        DevangSin56
        from Ghaziabad, Uttar Pradesh
        May 16, 2024
        Report
        Copy

        poor service and communication for a request to change in policy

        Address: Plot No.119, Sector - 44, Gurgaon, Haryana – 122001 Call at: 0124-4218302
        Website: www.policybazaar.com

        I am writing to formally express my dissatisfaction with the service I received not only from Policy Bazaar (PB) but also from Max Life (ML) Insurance regarding my request to increase the sum assured for my ML Term insurance policy of Rs1 Cr, which I initiated all the way back in Aug 2023.

        At that time in Aug, I was told that the changes can only happen during the anniversary period i.e Feb/March so this year in Feb around...
        +4 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        S
        steven.chettiar
        from Mumbai, Maharashtra
        May 6, 2024
        Report
        Copy

        HDFC ERGO policy number 2856206243737200000

        Address: Vikas Chsl, Vikas 1, 3rd Floor Room no 307, Above Green Dot Pharmacy, Mahakali Mandir Marg, Laxmi Nagar, Goregaon West
        Website: Policy bazaar

        Policy purchase from policy bazaar and emi was supposed to be debited from my credit card however my wife saving is used for emi however we have never given consent for the same sales person Rishi singh is not answering my calls and not reverting to any query...
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        U
        Umeshtiwari989
        from Delhi, Delhi
        Mar 27, 2024
        Report
        Copy

        Complaint Regarding Non-Refund of Car Claim UK04 8054

        Address: Delhi

        I am writing to express my extreme frustration and disappointment with the handling of my car insurance claim by your company.

        My car was involved in an accident on December'23, and I promptly filed a claim with Policy Bazaar. However, to my dismay, the claim was rejected on the grounds of NCB and I was asked to pay the full amount to the garage. I complied with this request and submitted all required documents to Policy Bazaar...
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        R
        [email protected]
        Mar 17, 2024
        Report
        Copy

        Harrashing by your customer care executives by calling every day

        This is bring to your notice that your customer care executives are harrashing me by calling all times regarding different types of policies and despite my denial they are forcing me to purchase their referred policy .
        I have strong objection against this and to tell you that not to repeat any more other wise i will force to take legal action against your company.
        Than you
        Sandip Roy...
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        R
        Rauf Mujawar
        from Mumbai, Maharashtra
        Mar 6, 2024
        Report
        Copy

        HDFC Ergo car insurance policy

        I've purchased policy and amount also got deducted from account but policy I did not received also not received policy number or another intimation, my UPI transaction ID is[protected]
        Bank - ICICI...
        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy
        P
        Poojag.rkj
        from Delhi, Delhi
        Mar 1, 2024
        Report
        Copy

        Cancellation of Proposal and issue of Refund of Premium

        I have booked a health policy for Star health insurance thru policy bazaar (proposal ID[protected], it is a case of porting the existing policy. On 20th Jan-24, I have paid the full amount as the policy bazaar agent (Amit Trivedi) advised me.

        On 30th-Jan-24, I have received a Email from Star health in which they confirmed the receipt of premium payment and generate the Customer Code No:AA[protected] and proposal no R.NO: R/161130/01/2024/812935br...
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        R
        RemyaMR
        from Chennai, Tamil Nadu
        Feb 29, 2024
        Feb 29, 2024
        This thread was updated on Feb 29, 2024
        Report
        Copy

        Fraud on policy renewal__ not resolveddddddddddddddd

        What u think of customers by simply addding it as resolved? my issue is not resolved. i need this to be addressed in all websites and grevineces - what the hell u think of customers...
        +1 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        R
        RemyaMR
        from Chennai, Tamil Nadu
        Feb 29, 2024
        Feb 29, 2024
        This thread was updated on Feb 29, 2024
        Report
        Copy

        Fraud on policy renewal

        I have done the payment to renew the policy but the amount was deducted without -renewing the policy

        They are frauds...
        +1 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        S
        Sou678
        from Kolkata, West Bengal
        Feb 26, 2024
        Report
        Copy

        Address: FLAT NUMBER 1A, AMRAPALI ARANYA , MODEL TOWN, 398 BARHANS, FARTABAD

        Policy Bazaar is harassing us, after taking Rs 5291 for Bajaj Allianz car insurance they have not generated any policy and now falsely stating that we have a claim done last year which is absolutely not true as we have verified from Iffcotokio. They are holding our money not generating the policy. It was my biggest mistake in life that I have chosen Policy Bazaar. My car insurance is expiring soon and they are just scamming our hard-earned money. The insurance was bought on 19th Feb 24. We have tried several emails and calls to them and every time they have said it would get resolved within 24 hours and now, they are just replying to us the same thing that we have a previous claim made for whose no reference has been given. Kindly help us getting our money back or generate us the policy we have chosen.
        Policy Bazaar customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sou678
          from Kolkata, West Bengal
          Feb 26, 2024
          Report
          Copy

          Address: FLAT NUMBER 1A, AMRAPALI ARANYA , MODEL TOWN, 398 BARHANS, FARTABAD

          Dear Team,

          On 19th February 2024 I have bought one car insurace for my private car from policy bazaar .com . The insurance company was Bajaj allianz but the third party company where I have made the payment was policy bazaar. Earlier we were told as technical issue, Now they are telling us that we have made claims in our last policy which we have not. They are holding our money Rs 5291 and they are not generating the policy. KIndly help us in getting our money back.

          Thanks,
          Soumyajit
          Policy Bazaar customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            riteshprasad23499
            from Kolkata, West Bengal
            Feb 4, 2024
            Report
            Copy

            Address: Plot No. 119, Sector 44, Gurgaon, Haryana, India

            The employees name is Digvijay Kumar Das. This man wasted my time first thing, he has been insisting continuously on buying health insurance. The call lasted for 10 minutes, and he has been arguing wanting to know my personal details. Regarding my policy, where have I registered for health insurance. Why will I disclose my personal detail to some customer executive.
            He has been very rude.
            Policy Bazaar customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              C
              chandrashekharvaishnav
              Jan 12, 2024
              Report
              Copy

              Address: Plot No.119, Sector - 44, Gurgaon - 122001, Haryana

              I booked a policy for my car in which hypothecation was added and the customer support said that the issue would be resolved in 24 hours but till now 5 days have passed but no official copy has been given and no changes have been made in the policy. I will call you every day to tell you that he will be there in 2 hours, wait till 5 o'clock, do this, it will take you the whole day, he has given you a lot of trouble... I have never told anyone as a policy. I have not given advice on getting insurance from the market.
              my car no. is RJ14LC1011
              Policy Bazaar customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Raaaaz
                Jan 12, 2024
                Report
                Copy

                I had paid Rs2074 for bike insurance on 2nd Jan but they didn't shared me soft copy of my policy also I raised complaint on 4th Jan 2074 with ticket I'd: PB[protected] but everyday they are sending a same email that allow us 1 working day.
                This is a high level of fraud that policy bazaar is doing with customer.
                Policy Bazaar customer support has been notified about the posted complaint.
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit

                  Related businesses

                  Liberty Videocon General Insurance
                  3.1
                  (29)
                  Syska Gadget Secure
                  1
                  (686)
                  Tata AIG Insurance
                  2.2
                  (559)