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Policy Bazaar Complaints & Reviews

www.policybazaar.com
1.2
Updated: Dec 7, 2025
Complaints 1494
Resolved
355
Unresolved
1139
So far, so good. Policy Bazaar is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Policy Bazaar will keep up the work and continue to help more customers with their concerns even better 🤝
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Policy Bazaar reviews & complaints page 2

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V
vanguru
from Hyderabad, Telangana
Sep 27, 2024
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Personal accident insurance cover

ON 25.09.24, i have taken car insurance policy from HDFC ERGO by paying premium of 4852/- towards OWN DAMAGE PREMIUM and 378/- towards PERSOANAL ACCIDENT COVER premium from GO DIGIT INSURANCE.
I have received car insurance policy but not PAC from Go Digit nor any confirmation of having received PAC premium.
When i contacted both cos expressed helplessness by saying that i have to make the PAC premium to insurance company but...
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R
raj9025
from Pune, Maharashtra
Sep 18, 2024
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Baby addition in running health insurance

I raised concern to add baby in my health insurance bought by policy bazaar. After submission of proposal form they directly asked money to pay without any quotation/cost break up. I follow up for 2 weeks but didn’t received any response. In frustration I agree to do payment they immediately sent a payment link to my mail account. And for that I call 10 times in a row before they don’t care about my issue. After payment they again asking...
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S
sagar24680
from Mumbai, Maharashtra
Aug 26, 2024
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Car Insurance claim - company is not giving confirmation

[protected]C[protected]
car Policy o[censored]IIC taken through Policy Bazzar now both of them are not giving response. How to get payment done to garage so they can release my car....
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P
pari7655
from Delhi, Delhi
Aug 17, 2024
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Harassed daily by Maninder singh 9560915928

I visited the Policy Bazar website a few days ago to look at some health insurance options.

Since then i have been harassed on call by Maninder singh [protected] from telemarketers from Policy Bazaar, calling everyday to force me to buy a policy. This conduct is abhorrent and might add, in violation of TRAI guidelines.

It looks like Maninder singh has a habit of speaking nonsense and providing wrong information...
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S
sudhitex
Aug 6, 2024
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HDFC LIFE Term insurance

Address: policy bazaar

Dear Sir,

I herewith registering a complaint against policy bazar as they canvased me for taking a life insurance plan and I paid amount of 200007 Rs on July 7th, 2024. And then the process was begun and it gone as never-ending and cause me so much time loss, effort, leave from job etc. to undergo multiple medical tests, form filling, unwanted calls from policy bazaar from unknown numbers etc. So as of today, 2024, I haven't...
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lokeshm24
Jul 30, 2024
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After purchasing the policy on 26th November 2023. They sent the policy via email and after 3 days sent me an email about cancellation request and refund automatically. I didn't request any cancellation and I wan't given any reason for cancellation either. Even after that they still kept showing me that the policy was active on my account and my policy was not cancelled.

When I went to claim then I got to know that the policy was not activated and even after I got confirmation about no policy against my car they still didn't had any confirmation whether my policy was active or not.

After parade of calls to their customer care department and to head of customer care I got to know that my policy was not activated and they were showing me false status for past 7 months.

After the call they cancelled my policy on policybazaar and didn't give me any compensation or claim value for my car damages.
Policy Bazaar customer support has been notified about the posted complaint.
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    S
    Shali30
    from Chennai, Tamil Nadu
    Jul 27, 2024
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    Updated the correct reg number but gave wrong details

    I had renewed a two wheeler insurance but the vehicle number, engine number & chassis number is incorrect but the owner name is correct. I had entered the correct vehicle number but it comes with a missing letter. Chassis number nor the engine number did not show when I was renewing. It directly went to payment.. only after payment it showed everything wrong. When I ask the executive they are suggesting no cancellation nor change requests...
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    B
    BahyakS
    from Ernakulam, Kerala
    Jul 12, 2024
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    Irritating calls

    I installed policy bazar application to check some information. I never agreed for any calls from anyone from policy bazar, after which I kept on receiving repeated calls from different landline numbers sometimes 3-4 times a day. I am not able to block these numbers because all of them are different numbers. I want to make a complaint about these repeated unnecessary calls I am receiving several times in a day. I spoke to the person and clearly...
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    S
    Sushilkumar Mendhekar
    Jun 30, 2024
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    Payment done but policy not issued by Policy Bazaar since 26th Jun

    Address: A503, Goldstone Maple Tree, Manikonda, Alkapuri
    Website: twowheeler.policybazaar.com/?utm_source=yahoo_brand&utm_medium=cpc&utm_term=policybazaar&utm_campaign=PolicyBazaar00PolicyBazaar&msclkid=bd8af1ab9b48188e3abd972b45f1a6eb&utm_content=home_v11

    I have made a payment to renew the 02-wheeler insurance policy of Vehicle No MH-31-DU-5788 but still policy new renew and even though after made a payment, I am getting continuously reminder from your side for further payment.

    Same I checked in my savings account statement but it clearly showed payment was made to the policy bazaar but it did not fail.

    Required evidence and mail already shared with policy Bazaar...
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    P
    [email protected]
    May 28, 2024
    May 28, 2024
    This thread was updated on May 28, 2024
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    Address: Kailakhan Parao Cantonment Tallital Nainital

    I tried to renew my two wheeler insurance through United India Insurance Limited company and I have paid for it but my application could not be submitted and I am not able to see it in my policy bazar application. So I want either my insurance process to be completed or I get my money back.

    Thanks,
    Pawan Chandol
    +1 photos
    Policy Bazaar customer support has been notified about the posted complaint.
    May 28, 2024
    Updated by [email protected]     I tried to renew my two wheeler insurance through United India Insurance Limited company and I have paid for it but my application could not be submitted and I am not able to see it in my policy bazar application. So I want either my insurance process to be completed or I get my money back.

    Thanks,
    Pawan Chandol
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      S
      Shash9599
      from Lucknow, Uttar Pradesh
      May 24, 2024
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      I visited policy bazar website a few months ago to look at some health insurance options.

      Since then i am being harassed daily by multiple calls from telemarketers from Policy Bazaar, calling everyday to force me to buy a policy. This conduct is absolutely abhorrent and might I add, in violation of TRAI guidelines.

      I have registered myself on DND list too but they still keep calling.

      Contact no. +91 [protected]
      Policy Bazaar customer support has been notified about the posted complaint.
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        D
        DevangSin56
        from Ghaziabad, Uttar Pradesh
        May 16, 2024
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        poor service and communication for a request to change in policy

        Address: Plot No.119, Sector - 44, Gurgaon, Haryana – 122001 Call at: 0124-4218302
        Website: www.policybazaar.com

        I am writing to formally express my dissatisfaction with the service I received not only from Policy Bazaar (PB) but also from Max Life (ML) Insurance regarding my request to increase the sum assured for my ML Term insurance policy of Rs1 Cr, which I initiated all the way back in Aug 2023.

        At that time in Aug, I was told that the changes can only happen during the anniversary period i.e Feb/March so this year in Feb around...
        +4 photos
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        S
        steven.chettiar
        from Mumbai, Maharashtra
        May 6, 2024
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        HDFC ERGO policy number 2856206243737200000

        Address: Vikas Chsl, Vikas 1, 3rd Floor Room no 307, Above Green Dot Pharmacy, Mahakali Mandir Marg, Laxmi Nagar, Goregaon West
        Website: Policy bazaar

        Policy purchase from policy bazaar and emi was supposed to be debited from my credit card however my wife saving is used for emi however we have never given consent for the same sales person Rishi singh is not answering my calls and not reverting to any query...
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        U
        Umeshtiwari989
        from Delhi, Delhi
        Mar 27, 2024
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        Complaint Regarding Non-Refund of Car Claim UK04 8054

        Address: Delhi

        I am writing to express my extreme frustration and disappointment with the handling of my car insurance claim by your company.

        My car was involved in an accident on December'23, and I promptly filed a claim with Policy Bazaar. However, to my dismay, the claim was rejected on the grounds of NCB and I was asked to pay the full amount to the garage. I complied with this request and submitted all required documents to Policy Bazaar...
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        R
        [email protected]
        Mar 17, 2024
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        Harrashing by your customer care executives by calling every day

        This is bring to your notice that your customer care executives are harrashing me by calling all times regarding different types of policies and despite my denial they are forcing me to purchase their referred policy .
        I have strong objection against this and to tell you that not to repeat any more other wise i will force to take legal action against your company.
        Than you
        Sandip Roy...
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        R
        Rauf Mujawar
        from Mumbai, Maharashtra
        Mar 6, 2024
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        HDFC Ergo car insurance policy

        I've purchased policy and amount also got deducted from account but policy I did not received also not received policy number or another intimation, my UPI transaction ID is[protected]
        Bank - ICICI...
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        P
        Poojag.rkj
        from Delhi, Delhi
        Mar 1, 2024
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        Cancellation of Proposal and issue of Refund of Premium

        I have booked a health policy for Star health insurance thru policy bazaar (proposal ID[protected], it is a case of porting the existing policy. On 20th Jan-24, I have paid the full amount as the policy bazaar agent (Amit Trivedi) advised me.

        On 30th-Jan-24, I have received a Email from Star health in which they confirmed the receipt of premium payment and generate the Customer Code No:AA[protected] and proposal no R.NO: R/161130/01/2024/812935br...
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        R
        RemyaMR
        from Chennai, Tamil Nadu
        Feb 29, 2024
        Feb 29, 2024
        This thread was updated on Feb 29, 2024
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        Fraud on policy renewal__ not resolveddddddddddddddd

        What u think of customers by simply addding it as resolved? my issue is not resolved. i need this to be addressed in all websites and grevineces - what the hell u think of customers...
        +1 photos
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        R
        RemyaMR
        from Chennai, Tamil Nadu
        Feb 29, 2024
        Feb 29, 2024
        This thread was updated on Feb 29, 2024
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        Fraud on policy renewal

        I have done the payment to renew the policy but the amount was deducted without -renewing the policy

        They are frauds...
        +1 photos
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        S
        Sou678
        from Kolkata, West Bengal
        Feb 26, 2024
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        Address: FLAT NUMBER 1A, AMRAPALI ARANYA , MODEL TOWN, 398 BARHANS, FARTABAD

        Policy Bazaar is harassing us, after taking Rs 5291 for Bajaj Allianz car insurance they have not generated any policy and now falsely stating that we have a claim done last year which is absolutely not true as we have verified from Iffcotokio. They are holding our money not generating the policy. It was my biggest mistake in life that I have chosen Policy Bazaar. My car insurance is expiring soon and they are just scamming our hard-earned money. The insurance was bought on 19th Feb 24. We have tried several emails and calls to them and every time they have said it would get resolved within 24 hours and now, they are just replying to us the same thing that we have a previous claim made for whose no reference has been given. Kindly help us getting our money back or generate us the policy we have chosen.
        Policy Bazaar customer support has been notified about the posted complaint.
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