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Policy Bazaar Complaints & Reviews

www.policybazaar.com

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Updated: Mar 23, 2026

Complaints 1503

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So far, so good. Policy Bazaar is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Policy Bazaar will keep up the work and continue to help more customers with their concerns even better 🤝

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Policy Bazaar reviews & complaints page 2

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Address: Policybazaar Insurance Brokers Private Limited CIN: U74999HR2014PTC053454 Registered Office - Plot No.119, Sector - 44, Gurugram - 122001, Haryana Tel

I have bought comprehensive car policy by Jan 2025 and claimed car insurance for the year 2025.

However from initial stage of claim approval policy bazzar asked previous year insurance policy of comprehensive I.e 2024 and I have intimated them that I have only third party insurance for previous year not for own damage.

After completion of my vehicle repair DL 7CR 9633 now policy bazzar is refused to make payment...

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I am extremely disappointed with the service I received from this insurance advisor. While he was prompt and responsive before the payment, his attitude changed entirely once the payment was made.

After that point, he has been completely unresponsive to calls and messages, and has not provided any of the support or follow-up assistance that was expected. This is not just frustrating — it’s a clear failure in basic customer...

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Dear Madam/Sir,

This is to inform you that, I have taken a policy from policy bazaar - Max Smart Total Elite Protection Term plan( policy nmbr[protected] and the email the agent/advisor entered was wrong and I didn't received my policy details over email. Also due to some terms issue, I cancelled the policy and requested for refund over the phone and through mobile application. But they didn't accept and no refund has issued....

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I am Rajeev; I bought health insurance Sarah Uttam for myself and my mother on 12 Mar 2025. Same day I applied for cancel and refund of the policy money as I wish to buy that policies separately. Their policy advisors told me they will refund it by 19th Mar firstly. So I bought and paid for two separate Health Insurance for myself and my mother. Later they told me that they will refund the money by 23 Mar 2025. But still they didn’t refund...

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Website: policybazaar.com

I got car insurance for my car on 08-Jan-2025 at Policybazaar.

Also, when I took insurance, my previous NCB was 0% and my current NCB should be 20% only. When I got the proposal it was mentioned the same only, but after receiving the policy the NCB is mentioned as 50%. Can you please check and update the same to correct the NCB?

I have submitted the above complaint on Jan 09th, 2025. I received an update on...

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The agent who sold insurance told me the payment will be no cost EMI however when I got payment structure a hefty interest was added....

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Premiun paid through policy bazaar but didnt recieve the receipt...

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Address: hubli

I purchased car insurance from Bajaj Allianz through Policybazaar. During the purchase process, the app asked whether we had made any claims under our expired policy, to which we marked "No" since no claim was made. It also asked for the No Claim Bonus (NCB) percentage for the previous policy, and we selected 50%, as we believed we were eligible for a 50% NCB. The app confirmed this eligibility.

However, our claim has now been...

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ON 25.09.24, i have taken car insurance policy from HDFC ERGO by paying premium of 4852/- towards OWN DAMAGE PREMIUM and 378/- towards PERSOANAL ACCIDENT COVER premium from GO DIGIT INSURANCE.
I have received car insurance policy but not PAC from Go Digit nor any confirmation of having received PAC premium.
When i contacted both cos expressed helplessness by saying that i have to make the PAC premium to insurance company but...

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I raised concern to add baby in my health insurance bought by policy bazaar. After submission of proposal form they directly asked money to pay without any quotation/cost break up. I follow up for 2 weeks but didn’t received any response. In frustration I agree to do payment they immediately sent a payment link to my mail account. And for that I call 10 times in a row before they don’t care about my issue. After payment they again asking...

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[protected]C[protected]
car Policy o[censored]IIC taken through Policy Bazzar now both of them are not giving response. How to get payment done to garage so they can release my car....

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I visited the Policy Bazar website a few days ago to look at some health insurance options.

Since then i have been harassed on call by Maninder singh [protected] from telemarketers from Policy Bazaar, calling everyday to force me to buy a policy. This conduct is abhorrent and might add, in violation of TRAI guidelines.

It looks like Maninder singh has a habit of speaking nonsense and providing wrong information...

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Address: policy bazaar

Dear Sir,

I herewith registering a complaint against policy bazar as they canvased me for taking a life insurance plan and I paid amount of 200007 Rs on July 7th, 2024. And then the process was begun and it gone as never-ending and cause me so much time loss, effort, leave from job etc. to undergo multiple medical tests, form filling, unwanted calls from policy bazaar from unknown numbers etc. So as of today, 2024, I haven't...

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After purchasing the policy on 26th November 2023. They sent the policy via email and after 3 days sent me an email about cancellation request and refund automatically. I didn't request any cancellation and I wan't given any reason for cancellation either. Even after that they still kept showing me that the policy was active on my account and my policy was not cancelled.

When I went to claim then I got to know that the policy was not activated and even after I got confirmation about no policy against my car they still didn't had any confirmation whether my policy was active or not.

After parade of calls to their customer care department and to head of customer care I got to know that my policy was not activated and they were showing me false status for past 7 months.

After the call they cancelled my policy on policybazaar and didn't give me any compensation or claim value for my car damages.

Policy Bazaar customer support has been notified about the posted complaint.

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I had renewed a two wheeler insurance but the vehicle number, engine number & chassis number is incorrect but the owner name is correct. I had entered the correct vehicle number but it comes with a missing letter. Chassis number nor the engine number did not show when I was renewing. It directly went to payment.. only after payment it showed everything wrong. When I ask the executive they are suggesting no cancellation nor change requests...

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I installed policy bazar application to check some information. I never agreed for any calls from anyone from policy bazar, after which I kept on receiving repeated calls from different landline numbers sometimes 3-4 times a day. I am not able to block these numbers because all of them are different numbers. I want to make a complaint about these repeated unnecessary calls I am receiving several times in a day. I spoke to the person and clearly...

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Address: A503, Goldstone Maple Tree, Manikonda, Alkapuri

Website: twowheeler.policybazaar.com/?utm_source=yahoo_brand&utm_medium=cpc&utm_term=policybazaar&utm_campaign=PolicyBazaar00PolicyBazaar&msclkid=bd8af1ab9b48188e3abd972b45f1a6eb&utm_content=home_v11

I have made a payment to renew the 02-wheeler insurance policy of Vehicle No MH-31-DU-5788 but still policy new renew and even though after made a payment, I am getting continuously reminder from your side for further payment.

Same I checked in my savings account statement but it clearly showed payment was made to the policy bazaar but it did not fail.

Required evidence and mail already shared with policy Bazaar...

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Address: Kailakhan Parao Cantonment Tallital Nainital

I tried to renew my two wheeler insurance through United India Insurance Limited company and I have paid for it but my application could not be submitted and I am not able to see it in my policy bazar application. So I want either my insurance process to be completed or I get my money back.

Thanks,
Pawan Chandol

Policy Bazaar customer support has been notified about the posted complaint.

May 28, 2024

Updated by [email protected] I tried to renew my two wheeler insurance through United India Insurance Limited company and I have paid for it but my application could not be submitted and I am not able to see it in my policy bazar application. So I want either my insurance process to be completed or I get my money back.

Thanks,
Pawan Chandol

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I visited policy bazar website a few months ago to look at some health insurance options.

Since then i am being harassed daily by multiple calls from telemarketers from Policy Bazaar, calling everyday to force me to buy a policy. This conduct is absolutely abhorrent and might I add, in violation of TRAI guidelines.

I have registered myself on DND list too but they still keep calling.

Contact no. +91 [protected]

Policy Bazaar customer support has been notified about the posted complaint.

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Address: Plot No.119, Sector - 44, Gurgaon, Haryana – 122001 Call at: 0124-4218302

Website: www.policybazaar.com

I am writing to formally express my dissatisfaction with the service I received not only from Policy Bazaar (PB) but also from Max Life (ML) Insurance regarding my request to increase the sum assured for my ML Term insurance policy of Rs1 Cr, which I initiated all the way back in Aug 2023.

At that time in Aug, I was told that the changes can only happen during the anniversary period i.e Feb/March so this year in Feb around...

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