Policy Bazaar Complaints & Reviews

Policy Bazaar is harassing us, after taking Rs 5291 for Bajaj Allianz car insurance they have not generated any policy and now falsely stating that we have a claim done last year which is absolutely not true as we have verified from Iffcotokio. They are holding our money not generating the policy. It was my biggest mistake in life that I have chosen Policy Bazaar. My car insurance is expiring soon and they are just scamming our hard-earned money. The insurance was bought on 19th Feb 24. We have tried several emails and calls to them and every time they have said it would get resolved within 24 hours and now, they are just replying to us the same thing that we have a previous claim made for whose no reference has been given. Kindly help us getting our money back or generate us the policy we have chosen.

Dear Team,

On 19th February 2024 I have bought one car insurace for my private car from policy bazaar .com . The insurance company was Bajaj allianz but the third party company where I have made the payment was policy bazaar. Earlier we were told as technical issue, Now they are telling us that we have made claims in our last policy which we have not. They are holding our money Rs 5291 and they are not generating the policy. KIndly help us in getting our money back.

Thanks,
Soumyajit

The employees name is Digvijay Kumar Das. This man wasted my time first thing, he has been insisting continuously on buying health insurance. The call lasted for 10 minutes, and he has been arguing wanting to know my personal details. Regarding my policy, where have I registered for health insurance. Why will I disclose my personal detail to some customer executive.
He has been very rude.

I booked a policy for my car in which hypothecation was added and the customer support said that the issue would be resolved in 24 hours but till now 5 days have passed but no official copy has been given and no changes have been made in the policy. I will call you every day to tell you that he will be there in 2 hours, wait till 5 o'clock, do this, it will take you the whole day, he has given you a lot of trouble... I have never told anyone as a policy. I have not given advice on getting insurance from the market.
my car no. is RJ14LC1011

I had paid Rs2074 for bike insurance on 2nd Jan but they didn't shared me soft copy of my policy also I raised complaint on 4th Jan 2074 with ticket I'd: PB[protected] but everyday they are sending a same email that allow us 1 working day.
This is a high level of fraud that policy bazaar is doing with customer.

Hello my name is Vivek.
I been trying to get my money back from policy Bazar and max life insurance. I took a life insurance policy from max life insurance via policy bazar. As I do not live in India I took international life insurance plan but for some reason max life insurance rejected my policy. After that I did not receive any refund of whatever money I have invested. I have emailed them so many times but they do not refund the full amount. Please do help me and let me know what should I do?

I renewed my health insurance (no.[protected] at care health insurance via policy bazar Jan 3rd 2023 with Policy Bazar Reference ID Reference ID:[protected].

This renewal happened after many conversations with Mr. K Singh (PW40053).
He Had Shared with me policywordings.pdf attached to convince me that there is maternity benefit along with the policy. Please Refer to Page No.3 point 1.36. Email screen shot attached.

3P[protected] ticket ID

After Renewal i received another email with Care insurance that maternity is permanently excluded.

My wife got admitted to hospital after labour pain on November 28th 2023.As part of admission i submitted insurance details. On November 29th I got a rejection email from care health insurance claiming maternity benefit is excluded. I called up policy bazar asking why is there change after i renewed my policy. I have requested them to go through the recordings of my conversations with policy bazar customer service agents. They have not responded until today December 5th 2023. It has been been 5 days now and I had to pay entire hospital charges from my pocket. I request govt officials to intervene in this matter and address my issue and help me get my money refunded. Also help other innocent citizens getting trapped in this vicious insurance sector. I usually get not less than 5 calls per day for renewals but when I ask a question they do not even respond.

Good morning sir
Today 30.11.2023 I am Trying To Buy TERM INSURANCE POLICY From ICICI PRU, But After Payment Debited From My Account Suddenly Screen Collapsed And Shows Again MAKE PAYMENT Screen, So Pls Kindly Resolve My Problem ASAP,
DETAILS
UMRN NUMBER ICIC[protected]
MESSAGE ID 83c97aad8e38442bbb42533fe81c97e
NPCI REF ID ec383d899d544d13b491545c771fdb53
ACCEPTENCE NO 23355279
DEBITER IFSC ICIC0TREA00

MY ICICI ACCOUNT NO[protected]
AC NAME CHANDRA MOHAN KOPPARTHI
IFSC CODE ICIC0006310

THANK YOU

Purchased policy on Nov 12th and PB agent has entered wrong gender, and has mentioned while making payment which he told this will be taken care by his manager, as he dont have edit access, and doing the follow up since Nov 16th with no use, PB32938987

Another policy with wrong email id :- doing the followup since it was purchased with no luck

Now following up for cancellation with no proper response,
They respond till we make payment

"Buyers Beware "
Policy Bazaar agent urged and rushed me to pay a higher premium & migrated my policy to earn a higher commission & made a fraud & missold to me.
The pre-existing disease was to be mentioned & it was supposed to be underwritten before issuance but neither PED was mentioned not Pre underwriting was done and the policy was issued without my knowledge just to earn a higher commission they are doing this fraud & misselling to all the customers.
Now they don't even bother to respond & call back and compensate for Fraudulent selling and deficiency in services
Regards
Rupesh Manjule
rupesh.[protected]@gmail.com

Prashant Shah
Mob:[protected]/[protected]@gmail.com

I have paid health Indurance premium for 2 years for Care health Supreme plan as per link sent by policy bazar person. I have paid Rs.43234/- as per policy bazar Order NO.PB79493656 and payment also successfully deducted. After receipt of payment we are waited for Polcy copy which generally comes in 5-10 minutes but it won't come so i have contacted to RM Abhi assigned by them "after contacting so many times" he just reply in some day you will get copy soon it is under process so we waited for another 3-4 days and again contacted him also on general desk line also they neither transfer line nor got any call from Policy bazar Rm Abhi some time give reply on whatsapp only wait for 2-3 day it is under process we have also raise complain for not receipt of Policy copy in app but they are not giving reply to my concern and not they are issuing my health Insurance copy after taking payment

My phone number is full dnd activated. Still i am receiving call. Also at the discussion time with customer care i have mentioned that don't call me further, because i am currently not interested in ththe product. Still the phone call is continued even when they acknowledge to put me in dnd and not call again. I have started blocking numbers manually, still i get atleast 1-2 calls per day. This is really frustrating.
And there are more. They keep calling from different numbers and waste their and my time. Please help

I had a Digit Motor insurance policy on my Hyundai Verna car which was sold on 20 Sept 2023 and the same was informed on email dated 28 Sept to your office. I had requested that the same maybe updated in your database.

I had also the attached Purchase agreement and Delivery note.

I had requested not to renew the policy for this car under my name and I shall also not be accountable for the lapse of the said policy.

I have not received any response from your end. On the contrary, i am receiving emails and whatsapp msgs for renewal. Today i spoke to Mr. Mohsin from your company and he was very rude and disconnected the call.

I request you to kindly respond on email.

Nitin Kamath
[protected]

I am not interested to take any type of call from policybazaar.com. Agents call me again and again. Consider my privacy. I am getting several calls since last 3 days continuously. I already informed the agents not to call me again as i am not interested, but still, they are calling me again & again with different numbers. NEVER disturb me again.

Please stop the calls, Policy Bazar.

Mobile number registered with Policy bazaar: [protected].

Dear Sir,

I had to take a health insurance policy for which I made an inquiry in the policy bazaar, against which I received a call from the policy bazaar company person. The company sales person sent me a brochure of TATA AIG MEDICARE PREMIER policy and I discussed my queries in it. Then I decided to buy the TATA AIG MEDICARE PREMIER policy. When I asked for a discount before making the payment, they told me that by applying the coupon, they gave me a discount of Rs.4000 and I have to pay Rs 40000 instead of 44000, which I will get for a three-year policy with EMI with no interest. Company sales person was informed that if you pay from credit card then the interest policy bazaar will be paid. So I paid 40000 through credit card.

I have come to realize that policy bazaar has changed the policy they issued TATA medicare policy instead of TATA AIG medicare premier policy. The same thing I confirmed with TATA company customer care. I suspect that they have cheated on the interest matter also and even misguided the policy for policy selling purposes. they have not refunded my paid amount of Rs. 40000/- When I asked about the cancellation policy they said I have to pay cancellation charges, why should I pay charges even they cheated me they have to be punished .

Kindly help and solve the issue. A snapshot of communication is attached. I have all recordings of communications but I am unable to attach this complaint.

Gyanani Neesha
[protected]

They issued the policy after all medical and taking all other documents and then asked for 1 year payment and then cancelled the policy without informing any reason. Customer support services are not responding and not providing solutions. Kindly look into this.
Worst customer service fraud company

I purchased a travel insurance policy for my parents while I was overseas in Australia. Subsequently, I discovered that the policy was deemed invalid, as it could only be obtained prior to departing from India. I contacted PolicyBazaar.com to request a full refund of the premium amount I had paid, but they only refunded half of the amount, citing their internal policies. Despite engaging in multiple email exchanges and discussions, I have been left with no choice but to file a formal complaint against them.

Additionally, after purchasing the policy, I inquired via email about it and asked whether purchasing the policy from overseas would be permissible.
and to date didn't get a reply to that email.

To simplify, I purchased a product online from abroad that turned out to be invalid, and I believe that their standard cancellation policy rules should only apply if the policy itself is valid.

Date:12 Aug 2023
Policy Number: [protected]
Balwinder Kour

Date:12 Aug 2023
Policy Number: [protected]
Satnam Singh

All I want is the premium fully refunded.

Start date of policy marked as before 4 month from current date and so we will loose 4 months for all policies

They resolved all the complaints mark resolved without resolve also in PB site also

Https://www.policybazaar.com/