Policy Bazaar Complaints & Reviews

Dear Team,

Greetings. Policybazzar sold me a term life insurance policy (TATA AIA) with wrong Premium amount & paying terms.
I had requested for a term insurance policy from TATA AIA for 1 CR life cover with Paying term 10 years on Sept 27, 2022.

The Policy U[protected] got issued by TATA AIA on Oct 02, 2022 with life cover 1.5cr, PT 5 years instead of requested Life Cover of 1Cr & PT 10 years.
I was assured time and again by Policy Bazaar agents that the policy will be issued only after the requested changes(Life cover 1CR & PT 10 years) as per my email and telephonic discussion with them.
Policybazzar then assured me to rectify the error & re-issue the policy with correct details.
TATA AIA refused to make amendments & agreed to cancel the policy. I am since then following up with PolicyBazaar for full refund INR 23137 as they mistake was caused by Policybazaar.
I got partial refund of INR 17602.47 on Oct 19 & chasing PolicyBazaar for remaining refund of Inr 5535/- from last 2+ months. They keep on giving me new dates but no headway.
I am able to provide email correspondence /evidence of the details I provided in the email.

Need your help please to resolve the issue & impose penalty on Policybazzar for selling wrong policy & then not providing the refund for more than 2 months already.

Best Regards,
Ashutosh

I had taken a car insurance from policy bazar. unfortunately there was a accident to my car. After lot of delay from the Policy bazar there was finally a email sent to the local Insurance office. Then from there i took the initiative to allot surveyor and as soon as the car was repaired. all the related documents was submitted from surveyor. Now its been more than 25 days but still i did not receive the reimbursement amount.

There is a serious lapse from policy bazar. I have been calling to them almost everyday. But there is no support from their end. Its a very pathetic service from them. I dont want to do any business with policy bazar in future.

Hello Support,

I had bought a policy from Policy Bazaar 2 years back. The policy from Policy bazaar which was expiring on 02-Nov-2022.

20 Days back after a long conversation with Policy bazaar for different policy plan I have decided to go with my existing policy, for that I was given a link for payment from policy bazaar having premium of Rs. 38511/- . I paid for that.
Here is the transaction ID : [protected]
Premium Paid Date : 21/10/2022
I confirmed same with Policy bazaar over the call.

After waiting for few days I started raising my complaint through Chat on Policy bazaar because I didn’t get the policy copy but didn’t get a proper response. Till date I didn’t received the policy copy .

After so many days finally i received call from the agent I was talking before Rohit Kharbanda, He was demanding extra Rs. 6800/- to issue the policy after Policy has been expired.
From overall act, It looks like it has been done intentionally. Policy Bazaar has dragged this till Policy expire so they can demand extra money, If they have replied me before I have an option to choose another plans or do anything.

After complaining to them they Admit their mistake and say it was calculation mistake from their end but you have to pay the difference amount.

My concern is why should I pay for their mistake? They must pay the short fall which they caused by saying false information And it does not seems like mistake they have done this intentionally. Same thing happened to one my friend which confirm they are doing this for their advantage.

They toucher me by saying if you don’t insure your self think what will happened because your policy will expired. I am really frustrated with their behavior and calls,

Please help me!! I don't have trust on them and don't want to pay them.

I have all call details they talked to me.

Regards

Refund - Policy No -[protected] - Bajaj Allianz

I have still not received any refund for above mentioned policy no -[protected] which was already cancelled 5 months before.

I have sent the several email to policy bazar and Bajaj Allian for the same but there is not any positive response for the refund.

I have called many time to Agent Mr. Ankush ( UAE ) on[protected] but he does not have clues that by when I can get this refund.

Please arrange to help it out to solve this issue.

Thanks & Regards
Subodh
Email [protected]@yahoo.com

Worst site ever they took the amount and forget the consumer they took my hard earn money and cancelled my policy then i waited 2 months for the refund and still i didn't get any proper response even my bank has been charged emi as well as penalty charges on this pol they are running a fraud company..

Worst site ever they took the amount and forget the consumer they took my hard earn money and cancelled my policy then i waited 2 months for the refund and still i didn't get any proper response even my bank has been charged emi as well as penalty charges on this pol they are running a fraud company..
I lost my civil score due to this and still waiting for there response and refund

I have renewed health insurance for 2 years for 18 months with no cost emi and their agent Mrs. Kajal Anthwal has told that it takes 24hrs to convert into no-cost emi.

Now I have got the whole bill.

I have been following up from 12 days they are just arranging the call and not giving the proper solution.

They are saying that now also you can convert. I then told them that you pay the interest then I am ready to do it.

They are just arranging the calls and not giving proper solution. Mr. Subrata Paul is Kajal's senior he rarely responds to the calls as he knows very well that the fault is from their end.

I want them to pay the interest if I convert into 24 months otherwise give me whatever has been conveyed to me. Even if I pay the bill I need refund from them.

Dear sir

my name is Veer Singh my policy name Bajaj Allianz capital goal surakha
transaction UPI id PB55919626 DATE 8/AUG/2022 Amount is 2048
cancel date 8/AUG/2022 Receive money after cancel date RS 1000 only
and (not recive 1045 ) please help me to back my money

sincerely
veer singh

We registered our claim on 9th September 2022 through Policybazar & expected our vehicle will be returned 10-12 days as shared by Maruti Service Masters & Policy Bazaar but till now we haven’t got the vehicle on repeatedly calling to Policybazaar we came to know that some PI approval is pending due to some confusion in policy date & date of issue of policy which happened last year in October 2021. We paid the money on 26 or 27th & uploaded video on their app on 27th October & got the policy issued on & dated 30th October 2021.

We don’t know where things went wrong but we are suffering a lot because of delay of delivery of our vehicle DL6CR5843

Was updated on Oct 08, 2022
I am not interested to take any type of call from policybazaar.com.This site call me again and again.I just called one executive one year ago and told to them.But they called me this year for renewal of car policy again.It make me disturbed.Consider my privacy.I am not interested to bussiness with you.I have another way to buy policy.NEVER disturb me again.
my registered mail ID in policybazaar.com...

Just policybazaar call india to uk I want apply icici prudential policy bazzar investment plan
Policy nober OP00468251
Jignesh raman
30 parry Street le53nl
Leicester UK
[protected]
Email send refunded money
I want get refunded
Why are chitting someone I want family members not getting policy my friends not get policy chitting 110 pound
I will not trusted I have peper work india court case

Ref customer ID 55147000
Srinivasan

Hi please find the attached screenshot that i have taken.
My father has made 2 credit card transaction on 11 August 2022 and the cancellation was
requested and the same was initiated by Niva Bupa for cancellation of Niva Bupa health insurance policy.
You have said that the policy got cancelled with the following application no

[protected] - Rs 21520
[protected]- Rs 82047
[protected]- Rs 2492
[protected] - Rs 16114.

Please refer the screenshot that i have attached .
You have so far made refund for 61646.
But the total payment made for the application is 122173.
The balance amount 60527 is yet to be refunded .
It's more than 40 days and i am still getting the emi payment statement.
Please initiate the complete refund and make my life from getting miserable.
Thanks
Srinivasan K B
Show quoted text

Hi Team,

I have taken a policy from Policy bazar and raised a claim however its been more than 2 months still i have no update or assistance from them.

Very unprofessional executives even during the sales call. Didn't go with their service because of this.

We are taking CAR Insurance policy from Policy bazar on regular basis for convenient, So our previous policy ( Cholamandalm) got expired and we renewed again with other in company ( ORiantal Insurence ) from Policy bazar only, at the time they have filled wrong details which we have noticed post issuance of the policy. In this we failed to noticed the start of policy date. They have delayed the start by 6 days but we have made payment before the due date.
If they have delayed they have not asked for the Physical Survey (PS) of the the car now our car meet with the accident and Orinatal is refusing for the settlement stating PS not done hence your claim denied we approached Policy bazar they are saying they cant do any thing in this case.
Now we are unable to understand what we suppose to do it.

Its seems Policy bazar is just focused to collect money and forget. So irresponsible act from them. Highly unprofessional approach.
MUST AVOID policy Bzara

They have issued the policy with incorrect address and when requested for reissue they are not providing any support.

Dear sir, i bought a motor policy from policy bazaar through a policy bazaar partner. The partner code is IP81121.
They login my policy and issued the policy same day. But policy bazaar partner given wrong details about my previous insurance and its expiry.insurer cannot give claim If any claim came in future becuase of this wrong information.
So i informed the same to policy bazaar partners and requested them to cancel the policy and refund. They requested me to buy a alternative policy for the same vehicle again and create a ticket for cancellation. As they said again i bought a policy and created the ticket for first policy cancellation. So far no reply. I called many times to their customer care. No reply on the same. Now i dont know what to do. They ruined my time by playing this. I don't know where to complain.
Policy details are given below FYI

Car ignis delta petrol
Insurer- Digit
(Need to cancel this policy )

As they said i bought new policy for the same vehicle and that details given below.
Car ignis delta petrol
Insurer - oriental Insurance

My contact details
Nithin mp
[protected]
Mail - Nithin.[protected]@gmail.com

I have bought the premium car Oriental insurance from PB and filed my first claim in Jul. It was a hassle to provide lot of documents in the beginning to file a claim. It took me more than a week to file one. In spite of all correct documents, videos and pictures, I haven't received my reimbursement for the approved amount for more than 2 months.

I have escalated to Customer service, their supervisors and head of customer service. No action has been taken and when I call, I receive a catered response that it has been approved and please allow us some time.

They provide fake promises on the website that they will get the amount reimbursed within 10 business days. Don't fall for it.

PB is no different than any other sales agents, selling BS.

Wrong policy was sold to me with fake commitment, now waiting for refund last 60+ days.

It is very worst experience, around 20+ mail regarding refund but its not processed yet.

Now its time to take some legal action against Policy bazaar.

I kept getting tossed around and passed. The customer support started ghosting me. The money is stuck for my insurance application and after making 10 requests of policy application cancellation because of terrible customer support.