Policy Bazaar Complaints & Reviews

I purchased a policy of Nina bupa last month for which the amount was ₹46000 but the agent told me that it will cost me ₹42000 because of my card. I asked him many times and that time he confirmed me that ₹42000 has to be paid on emi basis. Now I got to know that 42000 should have been paid as lump sum amount to get the discount. As now I am being charged at 46000 I have applied for emi foreclosure which is costing me ₹2000 more.The sgent is also backing from his words and is saying that 42000 was the lump sum amount that he told. I am really disappointed from this behaviour from your side as I have to suffer a loss of 2000 without my mistake. I feel really sad to have trusted him on that point of time.I really want policybazaar will into the matter and compensate me for the loss because it has been made because of a mistake from your agent part. I really want an action to be taken otherwise I do know about my customer rights as well.

I applied for a star health insurance policy on July 2nd 2022. Paid the amount Rs.83810.
I did not get any response from insurer so cancelled the policy on 7th July,

It is close to 40 days and I am yet to receive refund, I keep getting g apology emails shifting the refund date. Sample email below.

[protected] Forwarded message[protected]
From: Shivani Tyagi(BPW34858)
Date: Tue, 9 Aug 2022 at 6:12 PM
Subject: Re: Your Service Request Ref ID-PB54114964
To:

We’ve got an update for you
Hi!

Apology for the delay!
At the outset please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that we are religiously following up with the insurer regarding refund update and request them to expedite the refund process.
Please allow us time till 12th august 2022 we will share a refund update with you before this date. Please be rest assured we shall remain in touch with you till closure and keep you posted on this.
We solicit your cooperation in the interim.
In case you need any further assistance or clarification, please feel free to revert to this mail or call us at[protected]toll free) from your registered mobile number.

We are always happy to assist you.

Thank you for choosing PolicyBazaar. Have an awesome day!

Shivani Tyagi
BPW34858
Policybazaar Insurance Brokers Private Limited (formerly known as Policybazaar Insurance Web Aggregator Private Limited) | CIN: U74999HR2014PTC053454|Registered Office - Plot No.119, Sector - 44, Gurgaon, Haryana – 122001 | Policybazaar is now registered as a Direct Broker |Registration No. 742, Registration Code No. IRDA/ DB 797/ 19, Valid till 09/06/2024, License category- Direct Broker (Life and General)|

Disclaimer: This communication (including any attachments) is intended solely for the person or entity to which it is addressed and may contain confidential and/or privileged material. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this communication is prohibited.If you have received this in error, please contact the sender immediately and delete this communication without copying.

Please help recover my money.

Severage line is choked and water is flowing on ground and its stinking too much. Please get the checked on priority.

Hi,

Ms Pooja from Policy Bazaar has sold me a Term Plan Policy no C[protected] in the month of March 2022. I have clearly stated that I am an NRI, still they charged me GST and i have paid three premium i.e. March // April // May 2022. I have lodged several complaints without success.

When I have contacted Tata AIA directly, they told me to pay the premium without GST and I have paid premium without GST for the month of June and July 2022.
To my surprise, last week I got an email from TATA AIA stating that my policy has been lapsed due to short payment on account of GST amount and they advised me to pay the GST amount as well.

I have contacted PB many times but no response.

Regards
+[protected]

I renewed my 2 wheeler insurance policy through policy bazar on 28th July. I made payment which is successful but my policy is not issued yet. I tried many times to contact to policy bazar through mail and calls but not got good response. Its been 10 days my policy is not issued yet.

I bought royal sundaram policy. Here I am attaching my payment confirmation mail.

Policy no- VMPB[protected]
Vehicle registration no- CG07BM7519
Payment reference no- PB55427347
Name- Ram kumar dewangan

I had planned to invest in mutual funds and clearly mentioned that I don't need insurance plan but I was misguided and my money was invested in a unit linked insurance plan attached with a endowment plan.

Dear Sir,

I own a Two wheeler - Hero Pleasure. The policy was expiring on 13/7/2022, i renewed it on 11.07.2022.

They made a mistake they wrote the date 16.07.2022 instead of 11.07.2022.

Unfortunately i met with an accident on 15.07.2022. when we went to claim, Oriental insurance did not accept the claim because of the date of the policy.

On complaining to Oriental insurance, they did change the date again to 19.07.2022 instead of 13.07.2022.

Oriental people are just writing mails, that they have corrected the copy in written in one line the effective date is 13.07.2022 .

According to Oriental people, the change in general endorsement is not valid, they need change in period to accept a claim.

Same oriental delhi people are not changing the date and just writing a general endorsement that the effective date is 13.07.2022.

Now policy bazaar is not helping, oriental vapi people are good supportive but not able to help beyond their capacities.

Oriental Delhi just says this is best we can do.

Policy Bazaar just closed the ticket saying claim department will solve it, but nobody calls back.

Please help.

I was made to renew my daughter's two year old star health insurance policy through policy bazaar While persuading me to renew the policy, the agent Ms Sapna Sharma kept calling me from her mobile number and gave me false information. As my daughter's policy had accrued two years no claim benifit (5 lac + 2.5 lac NCB) the other competing brands available through policybazaar portal had offered better terms for renewal however Ms Sapna said...

Dear Sir, Mam

This is to inform you that I had recently open 2 policy from Policy Bazar. This policy was for TATA AIA. In the process of Issuance of Policy I have found that my False Document used while opening the policy.

Location of the Office mention below.

28.4525017, 77.0686375

I had taken a Group Health Insurance for my employees in the month of March 2022, which was rejected by the insurer company stating certain reasons, I was informed about rejection after around a month that is in April 2022, and was informed that my refund would be sent, it’s been more than 3 months I haven’t received any refund till date. The executive are responding that refunds would be generated soon but nothing has happened till date.
The request number is 1396734
The attached copy of my communication with the executive for reference

Hi,
Today I wanted to renew my old policy. I clearly mentioned the same to assistant. The lady Sneha Sinha (PW12532) never mentioned that she is not able to renew my existing policy. She provided me quote of some unknown insurer, which I never requested. I was under impression; she is giving me quote of insurance company which I requested, and I made payment. After the payment when I got policy, I came to know. I think in policy bazaar, the assistants are being pushed to force some policies which are not at all in demand, and no one purchase the same, this is way these people started making money. In spite of requesting specific policy, she pushed some unknown policy to me, also provided justification indicating it is the best ever, which was none of her business. SO, CLEINTS OF POLICYBAZAAR PLEASE BE AWARE OF THESE ASSITANTS WHO ARE PAID TO PUSH UNKNOWN POLICIES TO THIER CLIANTS. THIS IS HEPPENING FIRST TIME WITH ME, WHICH SHOWS THEY HAVE SHIFTED THEIR GENUINE APPROACH TO SOME OTHER.

My payment status is succesful but not got policy document
Tried many times by many ways to resolve but each time you just fooled me
My reference I'd is[protected]
Mobile no [protected]
I will not let it go
Surely later or sooner make a complaint in higher format
Attaching the screenshot of Google pay payment too

This policy C[protected] was approved in May 2022. Due to wrong transaction via NRO account while it is supposed to be NRE account customer service officer asked me to send cancellation email and request for refund. Based on customer service officer advise I had requested for cancellation. I was keep on insisting to raise a new policy before the cancellation as the policy was already approved. But he keep on insisting to get the refund first before initiating new policy. Now we are asked to submit a new policy with revise premium of 20k/year. For the mistake of customer service office why should I pay extra premium? We are also asked to consider another policy instead of TATA with less sum assurance.
This is really cheating and fraud. I keep on calling and send multiple reminders via phone and email but none responds.

I purchased tata AIG term policy, while purchasing policy . Agent told me with 30 to 45 days i can cancel my policy and i will get my money back guarantee.
Policy number :- U[protected]

My while cancelling policy, now this people are saying, some stamp paper cost and etc will get deducted and I will get only 100-200rs back .

And policy officers is also behavior and his tone is very rude, sounds like he is make favour on customer.

I want my whole money back ..
Bloody cheap, cheater.

They are calling me and my mom daily twice or thrice to give an explanation about the policy. I told them plenty times I don't need it. still they keep on calling me daily. such a nuisance behaviour they are doing.

I had claimed for my new vehicle. Unfortunately the support i recieved from the team policy bazaar is really heart breaking.
They sell to support but during claims u are just left to call with no response. Or even a worst advise to go for legal course. Rather then solving the issues.

It took policy bazar more than a month to say the policy canot be renewed. All this while a PED was done for a star policy for my mother in law. Multiple contacts all giving me fake assurances. Started with sapna Sharma, gaurav adhikari, Monica, raja and now Armaan. It's so pathetic that now every day same subject is copied and I m told they tried reaching me. Insurance renewed on 3rd June and I was forced to do that .

I've raised a Claim in Policy Bazzar on 14th May 2022 for the Windshield replacement. As per Policy Bazzar suggested I've done the replacement and paid my own cash payment and I've received a estimation bill and invoice copy and submitted via eMail to Policy Bazzar on 21st May. I've all the correspondence eMail communication. So many times I've called them still now I didn't get proper response, With this complaint I've attached all the details.

Please reach out to me, here is my eMail Id [protected]@gmail.com for more details.

Could you please take a necessary action and do the needful.

I renewed my Two wheeler insurance Comprehensive policy through policybazaar.com.
After successful payment they informed to upload RC copy.As per the instruction from policybazaar.com i have uploaded the RC copy.The website page shows its is successfully unloaded.but the policy is not provided yet.Proposal Summary is provided.
Your Reference ID:[protected]
Insurer Name :United India Insurance
Premium:₹ 906.0
Vehicle Registration Number:KL05AS4833
Model and variant name:TVS NTORQ STD (124.5 CC)

Booking ID:[protected]

We have take policy with Policy Bazaar. Till I made payment they called me daily twice. Once I uploaded all documents and payment made, it is taking them 45 days in issuing the policy.

I made payment on 28th May 2022 and till date (29th Jun 2022) Policy is not issued. We uploaded all required documents in the site 28th May 2022.

We need Policy issuance documents to be shared immediately.