Policy Bazaar Complaints & Reviews

Dear Policy Bazar Team,

My name is Hemant Singh, and I am a resident of Hooghly, West Bengal. I am writing to express my deep concern and disappointment regarding a recent experience I had with one of your telemarketing executives, Mr. Amit. The incident occurred on August 24, 2023, at approximately 5:14 pm during a call that lasted for more than 24 minutes.

I believe in the importance of maintaining a respectful and professional communication environment, especially when dealing with customers. However, during my conversation with Mr. Amit, I was taken aback by his inappropriate behaviour and unprofessional conduct. Instead of addressing my queries and concerns in a courteous manner, Mr. Amit displayed a shocking level of disrespect and hostility.

Upon raising a question, Mr. Amit's tone changed drastically, and he began responding to my queries in an aggressive and condescending manner. I was shocked by his lack of professionalism and the manner in which he handled my concerns. When I informed him that I would be filing a complaint against his behaviour, he responded with a dismissive attitude, even going so far as to repeatedly share his name and ID as if daring me to proceed with the complaint.

I am writing this email to request that you thoroughly investigate the matter by reviewing the recorded conversation between Mr. Amit and myself. If you find that my demeanour was inappropriate, that I was shouting, or using abusive language, I am willing to accept any appropriate action against me. However, I firmly believe that upon reviewing the recording, you will recognize the unprofessional conduct displayed by Mr. Amit during our interaction.

As an individual customer, I had hoped for a respectful and helpful conversation with your representative. Instead, I was subjected to unwarranted rudeness and hostility. I kindly request that you take this matter seriously and address it promptly. It is essential to maintain a high standard of customer service and professionalism in order to retain the trust of customers like myself.

I await your response and action regarding this issue. I trust that you will investigate the matter thoroughly and take appropriate steps to address Mr. Amit's behaviour. Your response will greatly influence my perception of Policy Bazar as a customer-centric company.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

Hemant Singh

This was clearly a mental harassment by not providing resolution but days are passed away without any work causing great damage and loss to me and my family. Mental Harassment from last one month with no response and settlement. Yesterday night I have brought my Car TS 03 EN 4032 from the workshop paying the complete amount of Rs. 30, 878/- from my pocket after more than a month. I have received only the pure loss and damage from Policy bazaar. Even the vehicle has received multiple damages both electrical and non-electrical due to such a huge delay and parking in the garage/workshop without any moment or usage for than a month.

I purchased a Senior health insurance policy during Feb 2023 from Policybazaar. After receiving the policy, I could see that the data that was sent in the policy was not correct as what I entered.

1. Instead of Father & Mother, the policy was sent for Father-in-law & Mother-in-law
2. PED which was asked while selecting the policy was given as 'Yes' and selected 'Diabetes' in it. The policy rate was changed accordingly and the amount was charged for the same. But the policy that was sent had PED as 'No'.

I raised tickets (PB41395436 & PB[protected] with Policybazaar for both of these issue after receiving the policy copy. The 1st issue alone was alone addressed (February to April). For the 2nd issue they told they will follow up with the insurance company and they gathered all the documents that are required about PED.
By July 31st, they came back saying that *we regret to inform that as per insurance company the person with PED has been removed from policy with no refund due to medical history*. The policy is worth approx. Rs.55, 000.

By Aug 3rd after raising concerns about the data issue from Policybazaar end, they came back saying "As per insurance company, query raised at time of inception of policy, didn't receive any response or documents from your end, hence member has been deleted from the policy".

But for 6 months after sending the documents all I get back as response from policybazaar was "We will share the next update with you within next 7 days". After a month they will ask for few documents and again the same pattern continued.

This is an issue at Policybazaar of sending the incorrect data to the insurance company and now I am at the loss of 55K. Now they are not even responding to my email or tickets. They call me once and no one speaks and send me out an email stating we are unable to reach you.
When I send message to relationship manager in whatsapp, there is no response now (Who was actively responding when the policy was purchased (Feb/March).

Ref. ID: PB57909058

every time they apologise.
last suman BPW39692 told me it is resolved and plocy papers would come in a day (this was on 7th aug) !!!

i am chasing for the polocy for last 1 month !

would never get any policy done onwards from policy bazaar after this disgusting experience.

Mobile - [protected]

Pratha Alok, Vidit Sharma, Sandeep Kunar, Arshad Hasan Khan. All of these people have continually either ignored me, flobbed me off, not replied. I have attempted to claim on an international Cargo Insurance which, with Teliance Marine Cargo who were authorised by Harsha Relocations. This was dutifully paid. My main contact was Vidit Sharma who I had to chase most of the time and had ignored me. I'm appalled and disgusted at the behaviour of these employees abd certainly NOT an asset to the company. They have gone against any professional code of ethics and business practises But like most Indian businesses,
Such a simple claim. I was informed months ago by Vidit Sharma that the insured personal goods (My husband suddenly passed away and had to relocate back home), informed me that the insured goods were for only 'new items'. How can that be if they were our personal belongings? Since then he has ignored me. I now think that Harsha Relocations may also lack a code of ethics as they refuse to assist me. Life is difficult enough after losing my husband and returning here after 10 years but to deal with Indian bushiness 's is appalling.

My loan requirement was of 6L with following conditions:- 2 years tenure, 11% rate of interest.

Policy bazaar employee Ankita Gupta somehow by asking me different documents and otps that I receive on my phone approves the loan without my consent with paysense for 5L, 4 years tenure, rate of interest 18% per annum and then forces me to take 1L from Bajaj.

I was totally shocked to see paysense crediting amount in my account 4.7L that too after deducting 25k+ processing fee.

I always told her that before processing anything, I need to make sure my requirements are met. Also it was very surprising how paysense blatantly send the amount in my account with any intimation.

Paysense need to remove this money from my account ASAP as I have never given a go ahead to take a loan from them.

Policy bazaar you need to have better employees who understands people's needs and not just push them in a pit just to make sales.

I have renewed my 2 wheeler Insurance policy.
Instead of the update new policy with the validity they issued the old copy of the policy. Even after repeat mails there are no response. Even their customer care toll free no is pathetic.

One day policy bazae called be that i have visited there website a apply for a policy even though i have not visted a single time in there website they now my date of birth and various details to my astonishment i have told them that i have not register any policy then they started arguing me that ihave visited there website i also told thet iam a student then how can i take up any poicy then start demanding my father no saying thet my father has visted there website even though there is no chance because my father does not hoe to operate all these but still they countinue to argue with me to give my fathers phone no after that frequent calls are comming something like 5-6 calls a day
i have also complain about this to ther coustmer care no twice but no action has been taken then they start calling from no which cannot be blocked in true caller like local nos
plss help i am fed up with these calls

I have not registered on the Policy Bazaar platform and I don't know where they got my email from but they have been spamming my mail inbox almost everyday.

I reached to their customer support asking to delete my account, personal data and opt me out of all communications. I got a reply back from them asking me the contact info on which I want to stop receiving the communications. I sent them my mail ID to which I have not received any reply. I am still getting spammed for more than 2 weeks now and I have tried many many times to contact Policy Bazaar but they keep ignoring me.

Also my request to delete all my personal data was completely ignored as I was only asked about my contact ID.

The first mail was sent on 2nd July 2023 3:02 pm IST. The person who replied to me was: Rajat(BPW44209)

Ignoring the people you're sending your promotional mails is awful. After this experience of getting ignored by customer support many many times, I will never buy any policies from them or not even register on their platform.

I took an insurance policy of my 2 wheeler KL05AS4833 TVS NTORQ. through policy bazar. but after payment policy is not issued yet, Booking ID is
[protected].An sms received with a faked link.not able to download policy

I was doing a insurance of my motor bike today with the contact no-[protected]. I paid in Bajaj Allianz through Paytm upi. but the amount got deducted and the ckyc was not done the transaction got cancelled. I need my refund as the amount is still not reflected in my account.

My vehicle No. kl23r2022 met with accident on 13 Apr 2023. initial claim form submitted on 19 Apr to the nearest uiic office. uiic took 11 days to approve the garage to commence work. work completed by Ford on 30 may 2023 and surveyor done the final survey. he uploaded the file on 09 may 2023 . I requested the pb to make payment to garage directly as the amount is above 2 lakh. I started calling PB customer care since 09 apr 2023 for issue of delivery order and settlement of claim. But daily I get the answer from them are same " We took up the case with uiic authorities, your Del Order will be released by Today (same day) by 5 O clock. It is been repeated till today (21.06.2023) Today at 5.30 PM also I head the same reply. The call centre are not ready to give contact number of any Higher level Officers . Claim no - [protected]C[protected]

My Father was hospitalized on 3rd of September 2022 and I have opted for health insurance through my office, I informed TPA Policy Bazar on the 5th itself and submiited all the rekavant documents by the 13th September after that company kept asking for another document I couriered them documents thrice in which once they even sent me wrong persons information after which I replied and then it took another 2 weeks for TPA to respond and asked for correct information another charge that hospital had mentioned as administration charges of nearly 13000 TPA wanted breakdown of that we sent that but they again asked for the reason I was so done with it I asked them not pay it and jut proceed with my claim but till date there is no response. I have been chasing and I can literally say I have harassed. Policy bazar, Raksha TPA and Oriental insurance has treated us with utmost disrespect. As a consumer I feel I have made life biggest mistake. I request you to please take action against them and please process my claim and I also raised a grievance but there is no response. The Service provided by Vanshu Harjani, Kunal Sahi, Sajja and Ruchi has been disgraceful. I have been harassed mentally.

Hello consumer complaint team the POLICY BAZAR Company Daily too much calls in a day they were 10/15 calls from different different number i even don't how they contact how number meet irrelevant loan credit card offers giving & they also give my number to other fraud company from BANGLORE Same Offers loan/credit card i requested to u strictly take an action against them & stop calling & messages

I visited policy bazar website to check some information, after entering my name and mobile number, I spoke to a representative named Durgesh Kumar Choubey, I never agreed for any calls from him or anyone from policybazar, After which I kept on receiving repeated calls from different landline numbers sometimes 3-4 times a day. I am not able to block these numbers because all of them are different numbers. I want to make a complaint about these repeated unnecessary calls I am receiving several times in a day. Stop calling people. This is extremely annoying. Please report this to policy bazar and stop this nuisance immediately

My Name is Prakash Kumar B. On[protected] Tuesday i tried to renew my two wheeler insurance policy on policy bazar web site and made the payment i have uploaded my RC copy of the vehicle but i could not upload my driving license and voter id for address proof and id proof and every time it shows my details are not valid there fore please refund my payment
My vehicle number is TN38AB5054
and My refernce id is[protected]

Hi

I have an existing policy for 4 wheeler.

I have renewed this policy again and the new policy no is - OG[protected]-00020287.

Details in the new policy are wrong like Vehicle No, along with other details too like manufacturing year, registration year. However all information is correct in the last year insurance policy taken from policybaazar itself.

Name, address, phone number details are correct and i have done the payment from my account that is also reflecting in policybaazar account as well as in my bank account.

I have contacted policybazaar customer care just after 2-3 mins of renewing policy online, but even after 4-5 days they are not updating policy. Also saying, this policy does not belong to you and refund and cancellation will not be processed, how come it possible?

Name of Insurer, address, mobile, email details are correct, moreover payment has been done by my side, it was renewed policy. Portal did not ask for anything while renewing policy.

Need help policybazaar team, else need to opt for other options of grievance redressal provided by the IRDAI.

Claim not yet settled. It's been more than 2 months. Claim pending from policy bazaar side. Poor response from customer care service team. Vehicle number HP38 F4273.

I am writing to bring to your attention the unsatisfactory service that I have received from Policy Bazaar regarding my motor insurance policy (Policy No.[protected]). I purchased the policy through Policy Bazaar Insurance Brokers Pvt. Ltd. on[protected].

On 13-April-2023, my car (Nissan Magnite) (Vehicle No.CH01CE-5981) was hit by an unknown truck at one of the light points around sector 46 in Chandigarh. The accident severely damaged my car, which was insured by United India Insurance company. I immediately registered a DDR at the nearest police station and informed the service center about the incident. A representative from the service center contacted the surveyor, who examined the car on 17-April-2023 and submitted the report to insurance company.

It has been more than 25 days since the accident, and I have not received any update from Policy Bazaar regarding the claim settlement. I have been continuously following up with customer care representatives of POLICY BAZAAR, who always promise to get back to me but fail to do so. My car has already been repaired, and the cost of the repairs, as informed by the Nissan Magnite service center in Chandigarh, is approximately Rs. 25, 000.

I am extremely disappointed with the way Policy Bazaar is handling my claim. The agents are not performing their duties and are harassing me. This delay is not only affecting my day-to-day work, but it is also causing me mental harassment.

I request you to take this matter seriously and help me to resolve the issue at the earliest. I hope you will consider my complaint on priority and take appropriate action to resolve the issue.

It’s been 2-3 months that I’m trying to get my refund from this policy bazaar but they are only giving me excuses I have spent total of 6270 rupees. I have tweeted them as well @ Policybazaar and @ HDFCLIFE but they are only asking me time