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Postal Life Insurance [PLI] Complaints & Reviews

www.postallifeinsurance.gov.in

1.3

Updated: Apr 21, 2025

Complaints 1233

Resolved

319

Unresolved

914

So far, so good. Postal Life Insurance [PLI] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Postal Life Insurance [PLI] will keep up the work and continue to help more customers with their concerns even better 🤝

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Postal Life Insurance [PLI] reviews & complaints page 34

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Address: 530011

Sir i had pli a/c no. Ap-574574-cs koondrapu pushpa, present held at malkapuram post offfice -530 011. On montly payment of premium of rs.6, 851/-, staff has used to give acknoledgement receipts on the a4- size white paper on it it hasn't any hallowgram of post of india or any other authentication on it is belong to post of india or not, in this regard we had informed to concerned authorities, but they are not in the postion why it has been happens, with the concerned of higher authorities, please look in to the matter may be lead to big miss use, please look in to the matter seriously.

Mar 10, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2019

Postal Life Insurance [PLI] Customer Care's response Thank you for your valuable feedback. Presently there are no any hologram of premium receipt but all relevant details as name of post office, GSTIN no., amount, receipt no. etc are available hence not to worry for any misuse of the receipt.

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To,

The chief genral post master
Pli section
Tamil nadu circle
Chhenai - 02

Sub : corection of name in bond as sanjay tewari not tiwari sajay

Dear sir,

I am working in iaf and i had purchased policy no aps_ 433672 but the original bond is reflecting my name as tiwari sajay which is wrongly spell as my name is sanjay tewari. I want to correct my name in original bond what i have to do for this i have contacted fpo srinagar but they are unable to give me any solution. Will this effect my final payment as premium is cutting from my salary.

Thanking u,

Mar 12, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2019

Postal Life Insurance [PLI] Customer Care's response Kindly visit the nearest head post office and apply for change.

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Address: Dibrugarh, Assam, 786003

I have made online payment of my pli (Policy no 1669920; name - rahul saikia) premium on 02/02/2019 through pli customer portal and the transaction was successful but the online generated receipt does have any receipt no. And the premium amount is not credited to my pli account and shows the premium for the month of feb 2019 as unpaid. The toll free no. [protected] also shows no response.

Mar 11, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2019

Postal Life Insurance [PLI] Customer Care's response kindly find attachment.

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Address: 600034

I have paid my pli premium through online payment. But not receiving my payment customer copy at the end of transaction or to my email.
It will be helpful and easy to mange if i get my customer copy in mail email.

How can i get my customer copy for my previous payments?
My policy number and screen shot of my policy payment screen is given below

My policy number :[protected]

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

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N

Nonwang wangsu

from Shillong, Meghalaya

Feb 8, 2019

Respected sir/madam
I have a pli policy that maturity 2032 i have got some imformation kindly tranfer from FPO to civil post office, but how to proceser please tell about this proceser.plz plz kindly inform my email ..[protected]@gmail.com

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Hello sir. I am mr mamang singsit an army personnel. I have 1 pli with premium rs 450/- wef 19 aug 2005 with dt of maturity 18 aug 2023. My policy no is aps-555557-l. After local discharged from army on imb grounds, i could no longer continue due to financial hardship, i have surrendered my pli by forwarding all required document alongwith policy letter in original vide letter no 14846334l/pers dt 10 jun 2018 and thereby reminders forwarded dt 28 aug 2018 and 09 nov 2018 with addressed to army postal life insurance pli cell new delhi pin 908716. However no response has been receive nor cheque recd or amount credicted till dt. Now i am facing acute financial hardship. I request you to choke out my problems or any further step / suggestion for early recd of payment is eagerly awaited.

Mar 14, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2019

Postal Life Insurance [PLI] Customer Care's response Kindly check your bank account/ post office where you requested your surrender claim. your claim has been paid on 19.11.2018 as per system. if you have any issue, share your mobile no.

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R

Rohit Kishor Parate

from Pune, Maharashtra

Feb 4, 2019

My name is ROHIT KISHOR PARATE Today I generate pli of sum assured rs 400000
Deduction done of rs 982 but the page link is broken .
Therefore i did not know my login ID password and policy number please help me out
POS: [protected]
INDIAN POST txn#033961

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Address: 110010

Jai hind sir

My PLI no APS-1286615L is surrender but monthly instalment is continue please stop it.
My pli surrender value credit in my sbi account but monthly instalment continue .
My por is INT records Pune . Please send a latter to my por for stop the monthly instalment

My name is sunil yadav and oli no is aps 1287615L

Sso you are requested for stop it please

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

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S

Shashi Kant Paul

from Attingal, Kerala

Feb 4, 2019

I have PLI policy account no bearing APS 703086 N..since jul 2006 amount of 515 has been deposited in pli account...upto 2021..today i have seen my mini statement which is reflecting from jan 17 amount of 515 has not been credited. However 515 of amount has been deducted...

Pls update the same to avoid financial hardship

Jai hind

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Address: Gonda, Uttar Pradesh, 713337

I, sujoy das, surrendered my pli, wb-271522-uc, at asansol h. O., pin -713301, on 22/12/2018, but pli not paying my amount still now inspite of giving several complaints. Please do needful for early payment. They pay some fraction of my own paid value without any bonus, nothing from there pocket. But still they are not paying me the surrender value where approx. 40 days are over after submission of surrender request.

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

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Address: 792122

Dear sir,
I had opened a pli account and my policy no. Is ne-45304-cs since may 2013. But i did not received any policy bond paper till today. I have written a letter too but still no response from your good office. I will thankful if you send me my bond papers at my new address which is_

C/o - chc miao
P. O, p. S - miao
District - changlang
State - arunachal pradesh
Pin - 792122. Thank you.

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

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B

Balam Rawat

from Haldwani, Uttarakhand

Jan 30, 2019

Dear sir please my policy detail give me .Sir I am not sure pay to how many premium.And l am change of my address policy .how to I am change my address please insure my complain and gime me any idea .
My mob no- [protected]
[protected]

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Respected sir/mam,
As i have created the id for mu pli account for online payment of the premium. I paid my pli premium through online payment but i could not receive my pay slip. I have searched the account completely but i could not find paymet statement. Even not received on mail id.
Kindly help me that how i can receive my pli premium payment slip.
Thanking you.

Regards,
Mangesh

Mar 3, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2019

Postal Life Insurance [PLI] Customer Care's response Dear Sir, You may visit the nearest post office to collect the premium receipt.

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Address: Murshidabad, West Bengal, 713302

I have submitted the form received by pli dept head office asansol for online payment for my policy no: wb-ys-134780-cc since one month. But till date it is not updated and hence i am not able to pay from dec 18 onwards hence i have to pay fine aginst policy. I have contacted the head post office asansol but could not get very good response in this regards. Pl take necesary action in this regards from your side so that i can pay online.
Thanks
Ashok kumar prasad

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

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Address: Nagaon, Assam, 782002

I have purchased insurance policy at post office, haibargaon-782002 on 12/09/2018 in the name of mrs. Kavita agarwal and deposited premium rs 80632.00, but till today i. E. 26/01/2019 i have not been given policy. I am surprised that does it take more than four months and policy not issued/no any communication when it will be issued and which post office will issue the policy? When i will get policy?

Mar 1, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2019

Postal Life Insurance [PLI] Customer Care's response Kindly visit the post office where you have applied for new proposal.

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Address: Kozhikode, Kerala, 673502

Sir,

I am jasilraj t k holding pli[protected] with india post. My problem is i cant generate coustmer id for this policy and make online payment for same. While i try to generate customer id getting the message you will get your id on registered mail but dont. Registered mail is [protected]@gmail.com, mobile no is [protected] and sum assured is 500000 (Ea/45). Please do the needful to access online transaction.

And for your information i have another policy[protected] with customer id 61546866 which i can access online.

Thanking you

Jasilraj t k

Mar 1, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2019

Postal Life Insurance [PLI] Customer Care's response your two e-mail ids are registered in system ie. [protected]@pnb.co.in & [protected]@gmail.com. hence you should check other e-mail id.

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C

Chandani Atulgiri

from Jamnagar, Gujarat

Jan 29, 2019

I have missing my policy bond. So i want duplicate policy bond. My name is Goswami Chandani Atulgiri. Policy no.[protected] i attached its photo copy

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Website: pli.indiapost.gov.in/CustomerPortal/payment

Sir,

I paid the policy amount for Jan 2019 on[protected] with the receipt no[protected]. But I have note received the receipt of payment yet. Kindly help with the payment receipt and also help us to get the receipt online over the website future onward. My Policy details as below

Customer ID: 64163041
Policy No :[protected]
Email ID: [protected]@gmail.com

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

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Usernavya

from Vijayawada, Andhra Pradesh

Feb 4, 2019

Still I have the problem with same. I did not get the receipt for Feb 2019 also. Please check and update on priority

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Address: Shimoga, Karnataka, 577201

1. I have lost my pli bond and pass book. 2. I have remitted premia from 8.7.98 to 31.12.2000 at channagiri and honnali post offices. 3 now policy is matured...4. Can i get the refund of the amt. Remited so far. 5. Email:... [protected]@gmal.com mob no [protected] please guide in the matter. My pli premia was rs.455 permonth... I might of have remitted to the premia upto to 30 months aproximately. Can i get the refund of the amount remitted so far. Please guide in the matter. Thanking you,.. Yours faithfully... Srinivas k

Mar 1, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2019

Postal Life Insurance [PLI] Customer Care's response As per PLI Rule minimum 36 premia is required for payment at the time of maturity claim.

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Address: Bangalore, Karnataka

Hi madam/ sir,
Please look this matter and do the need full please provide me post life insurance duplicate pass book because i lost it. Its very urgent. I am trying to contact concern person but they are not responding properly and they are not helping to get pass book again. So how i get again duplicate pass book.

And one more thing that after paying post life insurance bill not getting bill copy of the payment. Till september received bill copy through mail but after that not getting the bill copy through mail and mail id is updated allready

Feb 26, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Jan 23, 2019

Updated by ammapappa Hi madam/sir,
Please look this matter and do the need full please provide me Post life insurance duplicate pass book because i lost it.its very urgent.I am trying to contact concern person but they are not responding properly and they are not helping to get pass book again.so how i get again duplicate pass book.

and one more thing that after paying Post Life Insurance bill not getting bill copy of the payment.Till september received bill copy through mail but after that not getting the bill copy through mail and mail id is updated already

Verified Support

Jan 23, 2019

Postal Life Insurance [PLI] Customer Care's response Kindly visit the nearest post office and apply for duplicate pass book.

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Address: Kollam, Kerala, 691302

Sir,
My pli policy no aps 1109042-l
Name sujith is, this policy matured in jul 2018 but the amount not credit to me till date,
Date of opening 02 jul 2010
Date of last premium jun 2018
Maturity date jul 2018.
I am already submit the bond to my nearest post office poothankulam pin-691302, and contact to head post office kollam. Ho kollam replayed to me, there is no credit certificate issued from pli cell delhi.

Mar 1, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2019

Postal Life Insurance [PLI] Customer Care's response Kindly visit the post office where you have submit all required documents.

Jan 25, 2019

Updated by Sujichandran Sir I am already submitted all documents

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Address: Banaskantha, Gujarat

Please I am pay to my pli online premium payment today date 21/01/2018 but Recept is not seen my email address my policy number is GJ-360514-CS my email ID is [protected]@gmail.com please my receipt sent my email address
My postal life insurance policy is last 16 year I am first time pli online premium payment my rs. 364 is debited my bank account but pli Recept is not generated my email address please

Jan 21, 2019

Complaint marked as Resolved

Mobile number 9427496412 and my email address is [email protected] on PLI record

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

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A person had done pli in 1995 appointing his mother as nominee, as he was bachelor. However, later he had married, but didn't changed the nomination to his spouse. The insured and mother died in a car accident six months ago. The spouse obtained next to kin certificate from appropriate authority. But home p. O wants legal heir certificate. If the claimant obtains the same, she have to pay 10% as stamp duty. Poor spouse she lost everything and also not allowed to claim her stake. Is there any way to avoid that?

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

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Roshan Tamang

from Coimbatore, Tamil Nadu

Jan 24, 2019

It is submitted that my pli policy no 1210463 has not been migrate please migrate the above policy.

Roshan Tamang's reply, Jan 23, 2019

PLI Policy No APS 1210463L r/o Roshan Tamamg has not been update for 2016 to till date, please update the above policy.

R

Roshan Tamang

from Coimbatore, Tamil Nadu

Jan 25, 2019

Sir, how can I contact with PLI Cell?

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Address: +91

Website: Pli

Sir my name is papiah la i have done my pli policy in march2014 at rojory (Sector jammu kashmir) army stn pli no aps: 1578106l. But not receive my bond paper. As per my pay slip 3475rupesse is deducted every month. But i have yet not receive policy number as well as any bond paper. I have also contact pli office branch but not solved. So please send my bond paper on address belong this address

Papiah ls/f late lakshmai.
Dor no:139#
Doddaballapur tq
Bangalore rural distirict
Karanatak=561203

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Address: +91

Website: Pli

Sir i have done my pli policy in march2014 at rojory (Sector jammu kashmir) army stn pli no aps: 1578106l. But not receive my bond paper. As per my pay slip 3475rupesse is deducted every month. But i have yet not receive policy number as well as any bond paper. I have also contact pli office branch but not solved. So please send my bond paper on address belong this address

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

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