Prestige Smart Kitchen Complaints & Reviews

I bought Prestige rice cooker 5 months before, but now its not working, more than 5 times i have complained with customer care but they didn't respond till now from 15 days i didn't get any response. very irresponsible and harassment behavior.

Regards
Ravi
[protected]

We purchased prestige products on online Flipkart.
But you know the products are not working properly as before .
As we are having warranty, so we would like to claim it.
And also would like to get the new products by returning this

Got a new PRIMA prestige gas stove, which they call it as a top end and premium model. After initial use came to know that the big burner out of two burner is not properly fixed andr it was shaking doing a see saw kind of shaking when we kept any vessel. When I reported to the outlet they just told raised a customer service request in toll free and get it fixed it. It’s a brand new stove why it has to fixed or replaced anypart. They are selling defective products to customers

9th A cross, Kaggadasapura Main Rd, C V Raman Nagar, Bengaluru, Karnataka 560093

Dear Team,

Please find the detailed compliant below . I had been following up but till now, no response.

kindly help

Thanks
Gopi
[protected] Forwarded message[protected]
From: Sakthy Gopi
Date: Wed, Mar 9, 2022, 10:42 PM
Subject: Faulty Prestige Cooker Sold
To:, , ,

Dear Sir / Madam,
I got a new 8.5 l'ltrs Prestige Pressure cooker on 29th January 2022, vide bill no. 5885 through Pranaav Enterprises, Ayanavaram Branch. Within a month the cooker got into a problem and it got bulged at the bottom and the whistle didn’t come when we cooked. I visited Pranaav Enterprises and asked for a replacement of a new pressure cooker, they said they can't do it and only the service centre can do it since the service manager has to approve for replacement, and they guided me to Villivakkam service centre with the address. When I went to Villivakkam (Shree Shaa Enterprises) they said they can't do the replacement, rather they will only repair it and give it to me.
If you see my bill you can clearly see that I got this cooker through exchange and I don’t want to repair the old prestige cooker even though it had just a minor repair only. But still I went and exchanged it for a new one. Now, just within one month the new cooker got into a problem and the service center says they can only repair it. I don’t understand the logic since the Prestige gives a warranty and not even for a month time it gets repaired means then it should be a faulty product which was sold to me.
Why should a faulty product be sold by Pranaav Enterprises on the first go?
Will Prestige give me a confirmation that the same fault will not repeat again?
Who will be responsible for the safety of the product? Is Pranaav Enterprises responsible, Prestige (TTK responsible or Shree Shaa Enterprises responsible for the safety of the product in future after repair?
I wanted a clear replacement of this product and not the repaired product. If you say that it will not be replaced, please confirm the safety and also confirm the issue will not repeat again.
I am hereby attaching all the documents relating to it, the Bill, Warranty card and the Service Centre document. Please refer and come back with the positive feedback.
Thanks & Regards
Gopinath
[protected]

Dear sir/madam
good afternoon

i have purchase prestige induction cooker from inhs asvini 0n 18 feb 22. The induction got defctive 22 apr 22. Photo of the bill and warranty guarantee is attachd for reference. Approached asvini canteen for raising complints against the company. Csd canteen in asvini has given me the following numbers of the prestige company rep.

I) mr madhukar mob ( [protected])and ms santosh mob ([protected]/[protected]

after verbal complaints to mr madhuka who has given the mobile number of the rep mr santosh. Who hs been telling that he will be visiting today tomorrow. But still he has not visited and not replaced the defective piece.

I request the prestige company to replace the defective piece on priority through inhs asvini

We purchased gas stove and mixer grinder from online but from starting stove is not atall working... Mixer Grinder worked for just 2 days after that it also stopped working...

So kindly arrange a techinician to resolve it.

Last year I had bought prestige stainless-steel 3 burner stove. The middle burner stand got broken on its own within a year(still on warranty). After contacting numerous times to customer care still I haven't received spare parts. They are just assuring that as due to stock unavailability we have to wait.

We bought the gas stove 4 month ago and since we are facing the burning issue. Raised the complain 7 to 8 times, their service engineer comes and clean the burner. They are not ready to even replace the gas stove.

Hi Team,

I bought a Prestige Mixer grinder stylo 750 on 12 Jan 2022 from Army Canteen and now its Mixter is not working. I already called your customer care number( and they said that they will call me regarding these issues but they did not call me back. I got a message only in which a job number is mentioned.

CHAN[protected] ---- JOB NUMBER

Kindly send your technician the below address and resolve it on a priority basis.
Contact No----[protected]

I have ordered an Electronic Cattle on 09.02.2022, and on 11.02.2022 I got a message of dispatched, but the product is yet not received.

I have Prestige glass top gas stove 3burners model Royale+GT03L, purchased on[protected]Problem I am facing is one burner knob could not be opened.

Dear Sir,
I had given complaint (Complaint no. PUNE 2552694 ) regarding Prestige magic Top glass broken within 1.5 month but still team not working properly on this matter due to wrong assumption. I want re-examine the product by team and give final conclusion.

I have purchased a gas stove just two days before and one of the Burner is not working at all...so kindly solve the issue as early as possible..take necessary action immediately and solve the problem.

Hi - I live in the UK and bought a Smart Plus 6L Pressure Cooker ( model 57050) because of the life time guarantee that comes with it.

However, it is not possible for me to continue using it unless I can get the necessary spare parts which have broken :-

Pressure Cooker Safety Plug SKU:91801 (which incidentally contantly falls out so I am wondering if it is even fit for purpose)

Pressure Cooker...

Sir, I am Gaurav Sharma. I was given this order on 01 Jan 2022 but this order not received till date. I paid the amount of Rs 316/- . However, many days elapsed, this product is not received. I am being complaint at near police station if this product does not received to me

I have purchased 3 burner silver gas stove on sep 2020, we having warranty until sep 2022. I am not satisfied after buying it due to the metal quality not good when compared to my old gas stove and also when burner flame ON spill tray color changed due to heat in the first time itself because of it is too close to burner and the middle burner not having convenient space to use. Design not perfect, after informing this to the shop owner and asked him to take this back on day of purchased he refused to take back and he raised complaint for it and the technician came with big spill tray and replaced it, without full satisfaction we started using.
In 6 months when we reduce Knob to Sim it turned off. Some times we feel gas leakage smell while using and even turned off. We check fully is that leaking near tube joint to stove or gas but can't found. So we leaved that smell due to turn on.

In this month after cooking we turned off all 3 gas stove and we are near the kitchen, heard a burn sound and went to kitchen, we are shocked that the last Knob is fired even all the burners are OFF. So turned off the gas cylinder fast. Thank God that we are near kitchen, nothing happen seriously .

We trusted brand PRESTIGE and buyed the product but now so afraid to use and recommand.

So we raised compliant, they sent technician to repair but we not like to service it, in a year it leaking gas and making life dangerous. Even after service how sure that it can't happen again.
We have talked with vel agency( place we purchased), sales manager, technician, customer support but no solution satisfied us.
Tried calling trichy Sales and service manager by getting number from agency but no solution, now they not attending call and no response.
When issue with product everyone is avoiding, not giving solution, it leading to not trust the company.

We don't like to use this gas stove again by service it, because gas leakage may cause life danger. Kindly refund the amount.

Compliant number for your ref: 77392, 77702, TIRU2456398

I bought 40369-Prestige Svachh Gas 3 burner on 12th Dec 2021, and the glass shattered on Jan 2nd 2022. Upon raising complaint on customer care number[protected], he said, service center person would and pick the gas stove but the service center person called us to say that he wont come and gave his location.
I would want refund of full amount of the 3 burner stove, invoice dated 12/12/2021, invoice number 002688.
Mobile Number 1 - [protected]Mobile Number 2 - [protected]
2-2-127/49/II, Laxmi Enclave, Landmark 1 - Near Sanjeeva Reddy Gardens small gate, Landmark - 2 - Near Vijayalaxmi Kirana Store, Macha Bolaram, Hyderabad
Regards, Ratna Rajashekar

Dear Sir/Ma'am, I had called the customer care executive and lodged a complain for service on[protected] with job number GUWA2468895 but till today no response.

Dear sir
Reminder

We have lodged a complaint for the mentioned machine previously also giving all details.
Please arrange to replace the machine with a new one and oblige.
Regards
Vishwajeet Chatterjee, [protected]

Dear Sir,
We have bought one POTG 19 PCR on 03/12/2021 from Variety Department shop no 29, 10 no.Market Bhopal, bearing serial number PO[protected]. After bringing it home we found that two of the shoes of the cabinet were not properly fixed. As we could not fix it by ourselves, we immediately logged a complaint on 05/12/2021, which was attended on 07/12/21. The technician has to open the cabinet just to fix one screw, after that when the machine was turned on, there occurred one little sparking inside and the machine stopped working completely. Now they are suggesting to repair the machine.

But my point is that sir, why should I keep a repaired machine while I bought it new. I would like to request you to replace the entire machine and oblige.

Hope my complaint would be taken seriously. Please call on [protected]

Regards,
Vishwajeet Chatterjee
Bhopal