[Resolved] Provogue — ICICI offer watch not received. Order No:[protected] | |||
Hi, I ordered provogue watch on 8 OCT 2014 and made the payment through ICICI net banking. I received an error message at the payment gateway that it was unsuccessful. Then I checked my mails and there was a mail from citrus pay that the transactions was successful and my Order No#[protected]. Since then I have been trying to check the status of my order on the online portal and it keeps on showing the status as "PROCESSING" since last 3 weeks. There is no update about the correct status of my order. I tried to reach customer care number mentioned in the website and wrote mails. No replies to emails and nobody is replying the call either!! Very poor service.!! Was this information helpful? | |||
Complaint marked as Resolved
Provogue India customer support has been notified about the posted complaint. Verified Support Oct 29, 2014 Provogue India Customer Care's response Dear Customer,
We are sorry for the inconvenience.
As per the T&C of the scheme availed by you , the delivery time will be within 21 days.
We are overwhelmed with your reponse and were fulfilling your orders.
We have already dispatched your order yesterday. Please expect delivery in next 2 days.
Regards,
Provogue Care
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 22 Comments | |||
Comments
Hi, I ordered provogue watch on 25 June 2015 and made the payment through ICICI Debit Card. I received an error message at the payment gateway that it was unsuccessful. Then I checked my mails and there was a mail from citrus pay that the transactions was successful and my Order No#[protected]. Since then I have been trying to check the status of my order on the online portal and it keeps on showing the status as "COMPLETE" since last 6 Days. There is no update about the correct status of my order. I tried to reach customer care number mentioned in the website and wrote mails. No replies to emails and nobody is replying the call either!! Very poor service.!!
Hi, I ordered provogue watch on 25 June 2015 and made the payment through ICICI credit card see below details but stiil not received any call or email from the provogue.
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Hi Prathamesh, (provogue team)
Please see below the invoice receipt against order No[protected] order on 27th august, 2015 but when i check in your site the message shows under dispatch i have already paid through icici debit card so i want to know when i received this product & when i call your customer care center they cannot pick the phone so many times .
I hope you can solve my problem ASAP & also revert back by phone or through email & also send my product ASAP.
Regards
Rajesh Pradhan
[protected]
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Please see below the invoice receipt against order No[protected] order on 27th august, 2015 but when i check in your site the message shows under dispatch i have already paid through icici debit card so i want to know when i received this product & when i call your customer care center they cannot pick the phone so many times .
I hope you can solve my problem ASAP & also revert back by phone or through email & also send my product ASAP.
Regards
Rajesh Pradhan
[protected]
Hi i was order watch from provogue on 10th Nov. order was successfully posted and order number received as[protected]. however order status is still appeared as under dispatch.
all given contact number are always show busy. complained contact is not reachable.
no reply from mail @ care.
please help to get the delivery
regard
Pawan Toor
all given contact number are always show busy. complained contact is not reachable.
no reply from mail @ care.
please help to get the delivery
regard
Pawan Toor
Hai dears, i really got frustrated with My order number ie.[protected] for provogue watch.I have placed this on 30 Nov 2015.yet I have not received the same, plesae let me know the status for this asap.I never saw dis kind of poor service, regretting to say that hw bad it is...hoping to hav prompt response from you soon.
I had ordered many things online but never faced such type of problem. These is the very bad service which I had experienced. I had ordered a watch on 14th November and today on 4th Jan when I was tracking my order status is showing as complete and my order number is[protected] and it is showing as clink on link to track order but I am unable to track. MUMPVGP659552 these is the number.
I had ordered many things online but never faced such type of problem. These is the very bad service which I had experienced. I had ordered a watch on 14th November and today on 4th Jan when I was tracking my order status is showing as complete and my order number is[protected] and it is showing as clink on link to track order but I am unable to track. MUMPVGP659552 these is the number.
Order no. 197627580 - ICICI bank site offer men watch not received at home address
Order no.[protected] ICICI bank site offer men watch not received at home address. Order placed on 6th Nov14. last 3 weeks i am taking follow up but no response from Provogue customer careCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 22 4045 4100
105/106, Provogue House, 1st Floor, Andheri (W), Mumbai, Maharashtra, India - 400053
View all Provogue India contact information
We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you.
Refer '098085' in the subject line.
Regards,
ICICI Bank Customer Service Team