Provogue India Complaints & Reviews

Address: Hyderabad, Andhra Pradesh

Hi, I purchased a watch with order Merchant Order number:[protected] worth 2499.but I requseted them to cancel the order .I got a reply from Mr.Suraj Sharma that there is an option It will be processed and refund of 2200/-.I requested them to cancel the order and refund full amount.But later on I doesnt get any conformation.When I Checked online it is showing as In process.I also received a email that it is dispatched from The address. I want to cancel this order and i need refund of full amount. Please do the needful

Aug 14, 2020

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka

Hi, I ordered provogue watch on 30 SEP 2014 and made the payment through ICICI net banking. I got confirmation mail stating payment is successful with order id[protected] . Its been 10 days and I didn't get any update from provogue team. When I check the order status in provogue website, its showing Processing from the day beginning. My friends who ordered along with me got their watches four days back. I sent mail to [protected]@provogue.com and also to [protected]@icicibank.com but its of no use. I didn't get any reply from them.

+1 photos

Aug 14, 2020

Complaint marked as Resolved

Oct 09, 2014

Updated by vimodhan My email ID: [protected]@gmail.com
Mobile: +[protected]

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A

ashriti

from Pune, Maharashtra

Oct 10, 2014

Hi,
I ordered also ordered provogue watch on 30 SEP 2014 and made the payment through ICICI net banking. I got confirmation mail stating payment is successful with order id[protected]. Its been 10 days and I didn't get any update from provogue team. When I check the order status in provogue website, its showing Processing from the day beginning. I sent mail to [protected]@provogue.com and also to [protected]@icicibank.com but its of no use. I didn't get any reply from them.
I also tried their Customer Care No:[protected] which is not working either, it always says line busy.

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V

vimodhan

from Bangalore, Karnataka

Oct 10, 2014

+1

I sent a mail to icici customer care and we need to wait for 21 days for the watch as per their reply to me. If you didn't get any response then you can write mail to [protected]@icicibank.com with your contact details.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 17, 2014

Dear Sir,

We have made a note of your contact details. Our official will contact you and assist.

Regards,
ICICI Bank Customer Service Team

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 17, 2014

Dear Ms. Ashriti,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer '342923_aaab' in the subject line.

Regards,
ICICI Bank Customer Service Team

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A

Ananth Raghav

from Bengaluru, Karnataka

Jul 9, 2015

Its a grey market quality watch. Dont order this watch and waste your money.
WASTE OF MONEY IF YOU BUY THIS

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S

sarath chandra reddy Jampani

from Hyderabad, Telangana

Aug 19, 2015

Hi,
I ordered also ordered provogue watch on 30 JULY 2015 and made the payment through ICICI net banking. I got confirmation mail stating payment is successful with order id[protected]. Its been 20 days and I didn't get any update from provogue team. When I check the order status in provogue website, its showing Processing from the day beginning. I sent mail to [protected]@provogue.com and also to [protected]@icicibank.com but its of no use. I didn't get any reply from them. Are you guys bluffing us.
I also tried their Customer Care No:[protected] which is not working either, it always says line busy.

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S

Sakamuri Dilli Babu Chowdary

from Hyderabad, Telangana

Sep 1, 2015

Hello Team,

Hope every thing is going fine with you.
I ordered #[protected]Watch -103646-WH-283-F White on August 6, 2015, Almost 26 days completed.
but it showing shipped with #[protected].
I did not get your watch. Even Though your delivery boy doesn't informed me up to now. Where I have to go further to receive my order.Please help me out to receive my order. Please check once and inform your delivery by calling me. Don't show wrong information to blame the customers. I sent mail to [protected]@provogue.com but its of no use. I didn't get any reply from them.
Avoid Bad name to ICICI Trusting Site with Provogue.

Please call to my number showing below.
+91 [protected]
DILLI BABU
Plot No 12-2-725/5/A,
Business Avenue Building,
Pillar No 45, Rethi Bowli, Hyderabad - 500028,
Opposite Food World Or Rethibowli Junction Aircel Building, Pillar No 45, Rethi Bowli, Mehadipatnam Hyderabad, Andhra Pradesh, 500028 India

Provogue ICICI Offer Watch not received - Comment #2217482 - Image #0

Provogue ICICI Offer Watch not received - Comment #2217482 - Image #1

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D

Dsakshi

from Delhi, Delhi

Sep 8, 2015

Hello Team,

Hope every thing is going fine with you.
I ordered #[protected]Watch -104013-BK-022-F White on August 27, 2015, Almost 2 weeks completed, but it is still showing under processing.
I have called many a times at the contact no. given at the site but no one responds to that. I have mailed to [protected]@provogue.com & [protected]@icicibank.com but no response from anyone.

Below mentioned is my mail ID
[protected]@gmail.com

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S

sunureddy

from Hyderabad, Andhra Pradesh

Jun 14, 2016

Order Watch thorugh ICICI offer forgot Entering CuponCode.How To Cancel Order

Hi, I ordered watch from Provogue Watch Through ICICI Offer.But I forgot apply Cupon Code.Amount applied was 2499. I want cancel the order.Please help me How To Do that. Myorder Number is[protected]

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Address: Pune, Maharashtra

Hi, I order provogue watch on 24 SEP 2014 and made the payment through ICICI net banking. I got confirmation mail stating payment is successful with order id[protected]. Its been 12 days and i didn't get any update from provogue team. When i check the order status in provogue website, its showing in process. I have called to customer care no. & give the shipment details but he give me the details of shipment which i was already received them & yr contact no. is[protected] no one can pickup the phone it's relay bad service. Give me reply on this...

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2014

Provogue India Customer Care's response Dear Customer, We apologise for the inconvenience. As mentioned in the scheme website you have availed, the delivery time of the order is 21 days. Your shipment was shipped yesterday and you will receive within 2 days. The tracking details was mailed to you. Please update the contact details of the care[protected] as mentioned in the site . The above no is HO board no. and in any case please mail us at [protected]@provogue.com Regards, Provogue Care

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Address: Jalgaon, Maharashtra

Hello, The gift was not received for one, I had requested gift from "Axis Remit" for following transaction: TXN #: AXB14HKAH973 Date: 09/09/2014 Benificiary: V M Gade 67 Bhoite Nagar, Off Pimprla Road, Jalgaon, MH-425001 Please provide details or tracking information.

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2014

Provogue India Customer Care's response Dear Customer, We aplogise for the inconvenience. We have delivered the product against your transaction on 29th Sep. Please share us your contact details at [protected]@provogue.com The same was delivered to Sanjay Burujwale at Dombivali Location. The following is the tracking details http://track.delhivery.com/p/[protected] Regards, Provogue Team

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Address: Pune, Maharashtra

Hi, I order provogue watch on 24 SEP 2014 and made the payment through ICICI net banking. I got confirmation mail stating payment is successful with order id[protected]. Its been 12 days and i didn't get any update from provogue team. When i check the order status in provogue website, its showing Cancelled. I sent mail to [protected]@provogue.com but its of no use. I didn't get any reply from them.

+1 photos

Provogue India customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 7, 2014

Dear Customer,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer '334212' in the subject line.

Regards,
ICICI Bank Customer Service Team

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Address: Pune, Maharashtra

ORDER #[protected] Order Date: July 31, 2014 I didn't received the product yet. I called the customer care agent 1 month before he told me he will create a new order as the order got lost during your delivery to javas courier service. I tried to call again and again to the customer care no. No one is taking the call. This is very poor service. Check it and do the needful.

Aug 14, 2020

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

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N

nitinvarma5

from Bhubaneshwar, Odisha

Nov 19, 2014

Dear Sir

It has been long time to place an order for Watch through ICICI Bank website through Provogue.

After sending reminders and calls to them still not received product and response from them.

My order number is[protected].

Can you take some action against them because they are spoiling Brand name of ICICI Bank.

Regards

Nitin

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 20, 2014

Dear Mr. Varma,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you.
Refer 'a00gqe_aaaa' in the subject line.

Regards,
ICICI Bank Customer Service Team

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R

RahulToky

from Kanpur, Uttar Pradesh

Jul 2, 2015

Hi,
I have order a watch on June 6th, 2015. But still i didn't receive it. It is already 27 days. how much time you will take to deliver a single watch. My order number is #[protected]. When i have tracked my order in your website it is showing status as "Completed" but it didn't reached to me. So can i get the below details please as soon as possible:
1. Delivery date
2. Courier company
3. If delivered then name of person to receive.
4. How much time it will take for final delivery.

Thanks

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A

anumeha pandey

from Mumbai, Maharashtra

May 27, 2016

deducted amount

Hi, I have ordered a provogue watch with order number[protected] via Icici net banking. This watch was in offer of 299 rupee and amount deduct 2499 .so that I faced inconvenience . Please investigate. Thank you

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S

Shrikant Bagdane

from Pune, Maharashtra

Jun 16, 2016

Order is not delivered yet

I have ordered a Provogue Watch on 15 Nov 2014. Its not delivered yet.

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Address: Hyderabad, Andhra Pradesh

Provogue is running a scam it seems through their official website www.provogue.com My order #[protected], placed on 8th Sep 2014, till date(22 Sep 2014) has the order status as "Processing". No reply to multiple emails on their customer care email id. When you eventually get through the line on their customer care, they have to audacity to lie saying order would delivered in couple of days. I had called and spoken to the executive on 12th of Sep, he promised delivery by 16th and till date the status is "Processing". I believe they are on the verge of shutting down and have no capacity to deliver. This is huge scam. FYI, I have not booked this order under any ICICI scheme and there was disclaimer stating 21 days for processing!

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2014

Provogue India Customer Care's response Dear Dheeraj, We aplogize for the delay. Your order was delivered to you. Thanks Proovgue Care

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Address: Bangalore, Karnataka

Hi, I order provogue watch on 2 SEP 2014 and made the payment through ICICI net banking. I got confirmation mail stating payment is successful with order id[protected]. But even after 21 days of ordered date, i didn't get any update from provogue team. When i check the order status in provogue website, its showing in-progress. I sent mail to [protected]@provogue.com but its of no use. I didn't get any reply from them. If I didn't hear any updates from provogue, then I will seek legal support .

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A

Akash B

from Mumbai, Maharashtra

Nov 10, 2014

I have ordered a provogue watch using ICICI internet banking .but I didnt received it yet.ICICI destroyed their quality and hope among the people.Provogue, the one of the worst service provider and fraud company.I won't leave this thing simply.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 15, 2014

Dear Sir,

We regret the inconvenience caused. Please write to write to [protected]@icicibank.com with your contact number. Our official will assist you.
Refer '287734_aaaa' in the subject line.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi

Hi, I made the purchase of a watch using icici code from your siteon Sep 03, 2014 08:09:54 PM, the money has been deducted. I have not received any tracking ID for my order[protected]. Please check. A friend of mine who used the same already has received his watch in 3 days. Provogue's phone number and email do not work, making it feels like a fraud. Thanks, Umang

+2 photos

Aug 14, 2020

Complaint marked as Resolved

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R

Ravinderkantekar

from Coimbatore, Tamil Nadu

Oct 5, 2014

Hi, even I have not received my pro vogue icici watch my merchant order number is.[protected]. It is really emabatasdong icici is very reputed company bt they r doing fraud lik dis

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N

NAVEEN BHUSANI

from Mumbai, Maharashtra

Oct 30, 2014

I got pro vogue watch.. But its not original.. ICICI selling duplicate watches.. fraud company dont buy watches..

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R

RAJNEESH RAI

from Bengaluru, Karnataka

Nov 3, 2014

I have also not received the watch
order no[protected]

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N

nitin97557

from Delhi, Delhi

Jan 6, 2015

Hello Sir/Madam

Very good Morning !

I am Nitin sharma and i ordered i female watch
WATCH -103646-WH-283-F WHITE ORDER #[protected]

i ordered this watch on 15-Dec-2014
This watch did not deliever Yet
while in order status it is showing complete
i am attaching the order payment Receipt
Please Find Attachment
I am Looking Forward response from Yours
Please Help Me !!

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P

Prabhavathip

from Bengaluru, Karnataka

Feb 3, 2015

Hi sir,

I'm Prabhavathi. I have Received ICICI credit card based on two Watch coupon. i'm order online in one female watch ( Order number is #[protected]. Still i'm not receive my watch please help how to get my watch. Please give the solution

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S

Sultan143

from Mumbai, Maharashtra

May 5, 2016

Order provogue watch white colour what 28 day's all fraud not yet received plus i think it's duplicate this is very bad ICICI and provogue both how are they making fools to customers

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Sultan143's reply, Dec 17, 2016

still no response

S

Sultan143

from Mumbai, Maharashtra

Dec 17, 2016

Order provogue watch white colour what 28 day's all fraud not yet received plus i think it's duplicate this is very bad ICICI and provogue both how are they making fools to customers

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Address: Khargone, Madhya Pradesh

I HAVE MADE AN ONLINE PAYMENT FOR A SHIRT WORTH RS 959/- order no.[protected] on 10th sep 2014 till date no email from provogue has come, about the dispatch details. No response of the mails done @ [protected]@provogue.com. the contact num. provided in the website never responses. all in all a very poor customer service i must say... hope you would try and make things better. regards Rajat Pal mob: [protected] email: [protected]@yahoo.com

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Address: Mumbai City, Maharashtra

i have purchased a pair of shoes 1 and half month back. but the shoe quality is worsening and the sole of shoe has come out. i have barely used them and quality is very poor. all the strips on shoe are coming out. please help me in giving a replacement for this pair of shoes. thanks dr.chintan patel [protected]@yahoo.co.in

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Address: Pune, Maharashtra

Hello, I have ordered provogue watch through icici netbanking on 5 september and the status is showing processing from last 6 days. i have tried to contact on there customer care number but there is no response from them i also tried to submit the complaint through there portal but i think this froud company. ICICI should take care of such fraud. this thing will impact on your image in market. please take care of such things

+1 photos

Complaint marked as Resolved

Verified Support

Sep 18, 2014

Provogue India Customer Care's response Hi Hemant, As you have availed the ICICI Scheme Offer, the offer has the T&C of delivery time of 21 days. The same has been mentioned in the offer site in ICICI and provogue site while making an order. The company will fulfill the condition and will get delivered with in 21 days at extreme. However you could receive the product within a week or 2.

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Address: Gautam Buddh Nagar, Uttar Pradesh

I had ordered a watch.Its been 7 days of my order and when I track my order the status shows pending. I have been trying to reach customer care number but either the line is busy or no one picks up the call.Sometimes the call gets disconnected on its own. Highly dissatisfied with the service of provogue and its customer care.

Complaint marked as Resolved

Verified Support

Oct 08, 2014

Provogue India Customer Care's response Dear Customer, We apologise for the inconvenience. As mentioned in the scheme website you have availed, the delivery time of the order is 21 days. If the payment was successful the order will get delivered within the given timeline. Please mail us your order no at [protected]@provogue.com and we will revert on the status. Regards, Provogue Care

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S

Soma sanju

from Coimbatore, Tamil Nadu

Dec 6, 2015

I had ordered a watch.Its been 7 days of my order and when I track my order the status shows pending. HOW CAN I RECIEVE MY ORDER

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Address: Varanasi, Uttar Pradesh

I purchased wallet from provogue's website on August 6, 2014 6:20:25 PM IST payment has already been done online its been 25 days and i haven't got any wallet or response from them, i have send mail to them 2 times at [protected]@provogue.com to remind them the same and when i check my order status on their website its always in process. I have done online payment of Rs.299 the wallet was on discount and i havens received it and i have send mails to the regarding the same and haven't got any response and customer care number is always busy or they don't pick any call. I want them to either place my order (Wallet) or give back my money.

+1 photos

Complaint marked as Resolved

Verified Support

Sep 18, 2014

Provogue India Customer Care's response Dear Customer, Thanks for your patience. A regular mail was sent explaining the delay in the delivery. As we can see that your product was already delivered now.

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V

Vevin

from Mumbai, Maharashtra

Sep 8, 2014

Facing the same issue with Provogue watch.

http://www.consumercomplaints.in/icici-bank-partnering-with-provogue-to-cheat-ic...⇄

Product not received, 25 have passed - Comment #2051464 - Image #0

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 28, 2014

Dear Sir (Vevin),

Please write to [protected]@icicibank.com with your contact details. Our official will get in touch with you.
Refer '276847' in the subject line.

Regards,
ICICI Bank Customer Service Team

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D

dg7

from Pune, Maharashtra

Oct 27, 2014

Same happened with me. Even I didn't receive any watch or reply from ICICI/Provogue.

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Address: Raipur, Chhattisgarh

My name is manish agrawal, mobile no [protected], i place online order for provogue purse before 1 month but cannot received till, my tracking number is mumpvgp205506, i receved only message on my number [protected] for unsussesful delivery what can i do please deliver immediate

Complaint marked as Resolved

Verified Support

Oct 08, 2014

Provogue India Customer Care's response Dear Customer, The delay was because the courier company forwarded the parcel to the wrong branch. The same has been delivered to you now. Thanks for your patience Regards, Provogue

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Address: Gautam Buddh Nagar, Uttar Pradesh

I order PROVOGUE wallet online through provogue.com under ICICI offer on Date: 7 July 2014 and in their shipping policy its clearly mentioned "We dispatch your merchandise within 24 hours of you placing an order on the website.". But since from the day of purchase till now my order status is processing. I am tired calling their number "[protected]". They didn't even replied for my email nor I am able getting a way to cancel me order. Worst service ever seen. Please help me regarding this. My order details are as follow: Date of order: 7/7/14 Order:[protected] Status: Processing Email address: nikita.[protected]@gmail.com

Complaint marked as Resolved

Verified Support

Sep 18, 2014

Provogue India Customer Care's response Dear Nikita, As you have availed the ICICI Scheme Offer, the offer has the T&C of delivery time of 21 days. The same has been mentioned in the offer site in ICICI and provogue site while making an order. We can see that product was delievered to you in the given time Thanks

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2

29031991

Dec 12, 2014

i has been ordered for watch from provogue online but my order did not delivered for my address my order date is

[protected] and order id is[protected].

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C

chaka

from Ahmedabad, Gujarat

Jun 29, 2015

They didn't deliver the product, and has already deducted money from my bank account as prepaid...Shame on them..redicules, now when I am calling their custoemer care and help line number, they are not answering the call. Nor replying my emails... cheaters..

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B

b2himanshu

from Pune, Maharashtra

May 31, 2016

product not received...

Order #[protected] ...says complete on website...by product nor received...shipment I'd given as Javas MUMPVGP304621...product not received...

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S

Shrikant Bagdane

from Pune, Maharashtra

Jun 16, 2016

Order is not delivered yet

I have ordered Provogue Watch on 15 Th Oct 2014. Order is still not processed and product is not yet delivered. Its almost more than a month passed now. Order #[protected].

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Address: Thane, Maharashtra

I ordered goods from Provogue online site and made a payment. The payment got failed twice out of which 1 payment was refunded back to me. However, the other payment is still not refunded neither the goods have been dispatched. I'm chasing the Provogue Customer Service and Citrus Payment solutions since last 2 months to get the money refunded with no luck. I've provided confirmed with bank and provided statement to them, they are still not able to resolve the issue. I want to take this to consumer court and I've all the email's documented which shows VERY POOR Customer Service and unwillingness to take the ownership to resolve the Issue.

Aug 14, 2020

Complaint marked as Resolved

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Address: Hyderabad, Andhra Pradesh

This is Krishna. Employ ID is is 2298. I did two years At Bhaseerbahg, Hyderabad. I resigned 01.01.2010. and I submit my hard and soft copy through email to all concerned. And also filled PF form and submit along with my empty HDFC bank cheque. I did not get any amount from the company. So, please necessary action as soon as possible. Thanking you sir...

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Address: Lucknow, Uttar Pradesh

Dear Representative, I have purchased 2 Provogue Trouser on 12th June 2013 from Provogue Showroom, City Mall-Gorakhpur. I am satisfied with one trouser but there is a worst stitching in one of the trouser. I am an Area manager in mahindra & Mahindra and I am the the Loyal customer of Provogue too. But this time I am really dissatisfied with the product. Request you to exchange the same with the another one please. I am also attaching 2 photographs of the same. Regards, Ashwani Kumar. [protected] Lucknow.

+2 photos

Aug 14, 2020

Complaint marked as Resolved

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Hi Team, On 08/16/13(11:52PM) I have brought Provogue shoes from Hypercity, malad(west). Brand: Provogue Cm NO- 2543 Reg:116 Store 01001 Till:8171 Size: 41 Color: Black M.R.P.: Rs.1150/- Paid mode: SBI Debit Card Shoes are just in Perfect condition but the it gives pain in side part of legs, My legs pains after wearing for more than 1 hours. Normally I buy size 41, After wearing once I am feeling that my legs pains because of shoes. I have contacted Mr. Bhaskar and Mr. Viren(hypercity mall staff mgrs) & They told brand will not taking it as a RTB. When i asked them to show me the proof about investigation done from brand side, they gave me the reason as it is confidential and can not share it. I have doubt that they had not approched to brand. Looking forward new pair of shoes in size 42. I like provogue & I trust on their staff fully. We look forward to your reply. Prashant

Provogue India Complaints & Reviews

File a complaint to Provogue India

Provogue India reviews & complaints page 42

requesting for cancellation of order 133596161

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Order No.169676185

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deducted amount

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Order Not Delivered | Scam by Provogue

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ICICI offer watch not received even after 21 days of order

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Icici offer watch not received.

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NO RESPONSE FROM THE WEBSITE AFTER PLACING ORDER (PAYMENT DONE)

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shoe damage

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Regarding online order on provouge with ICICI bank

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Watch Order

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Product not received, 25 have passed

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Not received purse

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Product not delivered

product not received...

Order is not delivered yet

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Goods not dispatched nor Money refunded

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Getting my Provident fund

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Worst Stitching - Provogue Trouser - Purcahse Date - 12th June 2013 - Provogue Showroom - City Mall, Gorakhpur

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Faulty shoes. Plz provide me replacement

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