Provogue India Complaints & Reviews

I had submitted a complaint regarding toned jeans. In resposne to which I got a call from Provogue and was asked to leave the jeans at any nearest Provogue store. I gave it on 27th Jan at Nirmal Lifestyle (Mulund west) outlet and also received an acknowledgement for the same. But since then I havent heard from them. Its been a month now. Is this the kind of customer service we expect from a brand like Provogue?

I purchased a shoe on 05/02/2011 and after wearing it for 2 days,it got completely damaged.I purchased the shoes for 2385 rupees.I returned the shoe to the company next day and made a complaints on ur help line number,complaint number is(262851).I m waiting for the reply but thy don't respond.I want my money back bcoz i m not interested in wearing any provogue shoe.My mob no is [protected]

I bought a pair of jeans from Provogue Gathkopar( R-city mall) on 15th Aug 10 for Rs.1500/- approx. In the month of Nov it got massively toned at the left side (back) while sitting in the car. Let me be clear that it was big embarrassment as it was very much visible & easily noticeable. I had to literally call one of my colleagues from office to buy me a pair of trousers from a shop. That day was really bad for me. This is for the 1st time I have experienced a jeans getting toned in this manner. And this is certainly not expected from a brand like Provogue where we pay a huge amount only for the brand name.
We have a minimum expectation of getting the jeans replaced since we still believe in the brand.

Umesh R
[protected]

my name is dr atin jaiswal i purchased a leather jacket last year from westside rajouri garden tdi mall of provogue worth 1600 Rs approx in last of winters. This year it started tearing and pieces are coming out from it when i went to westside store and complained regarding manufacturing defect they told me they are not responsible for the defect on other companies product .I want to know if they are not responsible for other companies product and provogue is responsible than my complaint should be adressed and nesessary steps be taken.

Hello Sir/Ma'm,

I purchased a Provogue LEATHER JACKET from a PROVOGUE Franchise Showroom working in the Premier Plaza, Chinchwad, Pune. I purchased the merchandise in the Month of Oct 2010. I would have hardly wore it 10 times. I found that one button of Jacket is missing. The material used is of very very low quality..even failing low quality 'Threads'. It feels very disgusting that a product of a world known BRAND has such a least quality.

Please help me out to either in getting the replacement or full amount back with compensation. I will go for a legal action also against the company or the showroom owner whosoever is the guilty for selling Duplicate/low quality product in such a high selling price.

Thanks- Parikshit Rathod

Hello Sir/Ma'm,

I purchased a Provogue LEATHER JACKET from a PROVOGUE Franchise Showroom working in the SGS Mall, Camp, Pune. I purchased the merchandise in the Month of July'2010. I would have hardly wore it 4-5 times & not more than an Hour as it was a Summer season. I found that Jacket has torn out after wearing 2-3 times. The material used is of very very low quality..even failing low quality 'Rexine'. It feels very disgusting that a product of a world known BRAND has such a least quality.

Please help me out to either in getting the replacement or full amount back with compensation. I will go for a legal action also against the company or the showroom owner whosoever is the guilty for selling Duplicate/low quality product in such a high selling price.

Thanks- K. Sambhav

Hi & Hello

This is Ashish.

I purchased a shoe pair of Worth Rs. On December 08th, 2009, From Big shoppers (Triton Mall, Jhotwara, Jaipur). Then i came overseas just after 2-3 month o[censored]se. (i wear one pair only once in a week though, so in total shoe must be worn only 8-9 times), and their sole were torn. We can see the holes in the sole.

What a great QOT TEAM Provogue have.
Really great person in your team, who just taking their salaries for no input at QOT testing and all.
Atleast count on those shoudlers (great marketing you had), who are working really hard in your own team. Otherwise whole output will be Zero.

I request all to put Provogue shoes atlest in the trash, and never go for them.
p.s. I don't want to put, but Provogue must see the result of Kotons lower quality wears.
We all atleast young generation stopped checking their stores. not a single peice of hnadkerchief i have from koutons now.

--
Ashish Agarwal
ashish.aries7<at>gmail.com
+91-94140<four>2154

Sorry: Hrithik, Pity for your manager, who just counts cash not check the quality before taking any contract.

Why not Provogue stop making shoes, if they can't do effectively.
Reason Why i submitted after so long: I came to Overseas in returning for Diwali break to India.

Hi,

I have purchased Provogue shoe on 2-Oct-2010(Saturday) from Provogue store in InOrbit Mall Hyderabad, and worn them only first time to office on 5-Oct-2010(Tuesday) and by evening i came to know the worst quality of Provogue, it only looks stylish but the upperlayer of the shoe already started coming out of it.

I am expecting some response from you or atleast stop making people fools with your quality less product sale.

Hrithik- I pity you, i visited Provogue just bcoz of you and i am cheated.


Regards,
Bharath.G

Dear Sir/Madam,

I had bought a pair of Black Provogue shoes from Walk In M& B store in DLF Promenade , Vasant Kunj, New Delhi, on 12/07/2010. However the defects in stitching started to appear within a week. I visited the store on 20/07/2010 regarding the same. Instead of giving me an immediate replacement as only a week had passed and the shoes were not bought in sale, they told me they would repair it and deliver it at my house on Friday 23/07/2010. However as no one delivered the shoes home. I went to the store today ( 24/07/2010) and found my shoes lying there in an even worse condition than what i had returned it to M& B. Now the store manager told me to take another pair( after denying the same to me 1 week ago) . However the new pair had the same problem i had approached them with, so finally it was suggested i take a different shoe in exchange. I did not like any other shoe ,as if I would have liked any other shoe I wouldn't have bought the shoe I bought in the first place ( as the stock was obviously the same as on 12/07/2010) . So I requested a refund. They denied a refund and were adamant i buy any other shoe or wait for new stocks if i don't like any other shoe right now.

I paid Rs. 2285 for a specific shoe only because i like it, now if the company can not provide me with the same shoe in perfect condition it should return my money. Am I supposed to be harassed because now they have my money and i be forced to buy something i dont like ???

After 1 hour of discussion, I was left frustrated and absolutely unsatisfied as i was hoping of a great customer service after buying a brand like provogue. Now my money and my shoes are both with M& B .

Siddharth Astir
+91-[protected] begin_of_the_skype_highlighting +91-[protected] end_of_the_skype_highlighting
Bill Details:
Book no. 321
Sr. No. 16045
TIN No. [protected]
Date : 12/07/2010
Amount : Rs. 2285
Brand : Provogue
Article: 0860 BLK

Team,

I have purchased a new Provogue shoes from Oasis mall from Bangalore on the Koramangala intermediate ring road in FEB’10. In just 3 month the shoe sole is ripped apart, I’m really not happy with the product quality and I look forward for a 100% refund or a replacement of a better quality shoes. I have paid more than Rs.2250 for this pair. I really wonder how these products have been endorsed by big actors like Saif Ali Khan before and now Hrithik Roshan? I would want the folks from Provogue to get back to with the same, if not I would paste the pic of the same in my face book and Orkut and will ensure all my NRI friends and local friends including my big bosses will not buy any products from Provogue. Look forward for a reply ASAP. Will give the pictures if required.

Selvaganesh
[protected]

Bangalore - Karnataka

Hi , My complaint is i have purchased pair of Provogue shoes from M&B Footwear Pvt Ltd. Shop No.U22B-G-N, Ramesh Nagar Metro Station New Delhi. With the billing date of 26-April-10. Its seem very bad that in less than 2 months my shoes got damaged, And that showroom has closed permanently 20 days back. So please help me out to get my shoes replaced with new one. Regards Kapil Matta [protected]

Hi,

Few days back I purchased sun glasses from Provogue. There is a crack in the joint.So I just want to log a compliant against that product. This is something strange that no such email id mentioned on the website where customer can log such complaints. Being such a respectable brand Provogue should take care of all these things. Kindly escalate this issue and let me know the email where I can log my complaint so proper action should be taken against my complaint.

Thanks & Regards,
gaurav.gupta.[protected]@gmail.com

It is only 3 months from my purchase of provogue shoes from M&B Footwear (P)Ltd.Rajpur Road Dehardun.The shoes have got damaged, I want a 100% return of my money or a new pair. the cost of the shoes was Rs.2155.


Vineet Massey.
M-[protected]

Dear Sir/Madam,

On 15 nov.2009, I bought wallet a wal brown with model number 9609-EA-028-F at model town,Jalandher from provogue studio.

I am disappointed because your product has not performed as it should, was wrong etc because the wallet colour has been faded.

To resolve the problem I would appreciate your steps to give me a new wallet.

I look forward to hearing from you and to a resolution of this problem. I will wait for your action before seeking help from Trading Standards, consumer group, etc . Please contact me at the below address or by phone [[protected],[protected]].

Address:-
Sandeep Mittal
s/o Puran Chand Mittal
Lajpat Nagar,Street No 6B
Faridkot Road
Kotkapura(151204)
Punjab

I had purchased the wallet from the provogue showroom situated in jalandhar for Rs:695/- on dt.15-nov-2009, bill no-2c[protected],item code-9609-EA-028-F. But after 25 days from the purchased the colour of the wallet which was brown colour fully fades. now the colour of the wallet changed to dull black colour with dots on the wallet.
I gave this wallet to the company but the company refused to changed the wallet.

Dear Sir

I purchased a T-shirt(Appr Code - 738498) from Provogue Studio, 109, Ist Floor, Great India Place, Noida, on 06.09.2008, bill no. 8527, whose payment I made using my SBI Debit card, due to low battery of the card reading machine of the showroom, the machine was not able to generate the slip for consecutively 2 times, but an amount of Rs 298 was debited from my account for two times, and third time for which I recieved slip. I donot live nearby so its not possible for me. to go there again and again. I have visited that place asking for the same thing, i was asked to send a settlement request of Rs. 596 through my bank SBI, Najafgarh, I even did that on 15.09.08. But till date I havent recieved my claim.

Please do the needful in this case.

Warm Regards

DEAR SIR/MAM

I'VE PURCHASED SOME T-SHIRTS ON 26 TH JULY 2009 FROM PROVOGUE STUDIO-MALL ROAD, NORTHERN REFRIGERATION ( FRANCHISES), 17/11, THE MALL , MALL ROAD KANPUR PH[protected] WITH EXCHANG GUARANTEE ( FOR SIX MONTH)OF GOODS IF THERE WILL BE ANY FAULT.

AFTER 03 WEEKS WHEN I'VE WASHED THE T- SHIRTS ONE GONE OUT OF FITIN AND OTHER ONE GOT COLOUR FADING PROBLEM ( COLOR WAS COMING OUT WHILE IN ONE WASH) SO I COMPLAIN TO ABOVE FRANCHSES FOR THE PROBLEM SO THE HAVE TKEN BACK BOTH T-SHIRTS TO FORWARD MY COMPLAIN TO THE COMPANY.

AFTER TWO WEEKS I GOT A CALL FROM FRANCHISES THAT MY OWNER HAS DENIED FOR ANY EXCHANGE.

MY ISSUE IS THAT WITHOUT FORWARDING MY COMPLAIN TO THE COMPANY HOW CAN A FRANCHISES OWNER DENIED FOR EXCHANGE WITHIN IN EXCHANGE GURANTEE.


PLEASE LOOK INTO THE ISSUE AND SORT OUT MY PROBLEM.



MANY THKS
ADNAN KHAN

Dear Sir,

I am holding PAN card No AZDPS6060L, unfortunately I have lost the same. Hence, it is requested that I be adviced of the procedure how to apply for re issue of a new card/Duplicate or is this communication intimating the loss suffice ?

An early response shall be highly appreciable.

Thanking you in anticipation for the kind favour.

pawan kumar sharma
C/o Provogue Studio
148 kaka complex kotri road
gumanpura
kota
[protected]

Dear Sir/Madam,

Myself Sapna Gupta, I had purchased sunglasses of Provogue from Shoppers Stop. Details of my bill are as follows:

Purchasing date: 7 April 2009
Cash Memo #: 8589
Store ID : 125
Register : 001
Generated :[protected]


Item No. :[protected]


I need to register a complaint for the same. I am deeply disappointed by the quality of the product sold.

1. It gives a rainbow reflection in the sun light.
2. Polish has come off in a very short period.
3. There is a crack in the joint.

I had already submitted this complaint and sent the sunglasses for exchange to Shopper Stop, but I got a call from the authorities claiming that the glasses will not be exchanged.
As a customer I demand an explaination as to why your Customer service is so poor.
Its Clearly mentioned in the warranty card about best quality and scratch proof polish.
Please do the needful as soon as possible.

Thanks and Regards,
Sapna Gupta
0-[protected]

hi,
Its been very bad to hear that there is lots of complain regarding provogue brand.I bought one belt which can't be used after 2 times wearing as the hook got broken.When we went to give it for reparing in oberoi mall provogue show room(as we bought from there)they said there will be a charge of Rs.250..How ridiculos is this.
We will never buy any product from this brand.
This is not at all customer satisfaction brand and i don't understand how can a celebrity like Saif can be a brand ambassodor.
hope you will try to overcome these issues.

regards
kongkona.