Provogue India Complaints & Reviews

Address: Hyderabad, Andhra Pradesh

I received a promo code from ICICI, reg. a watch from provogue. i ordered and paid for shipment of the watch. i received watch which is not working. NO TIME CHANGED TILL DATE. SKU Code[protected]F Product - Watch-Black Order No. :[protected] Invoice No. : 6C[protected]

Provogue India customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

Hi, being an Axis Bank Customer I received an e-coupon for Provogue Travel Bag ( as per AXIS Provogue Integration) which I redeemed on 22nd May 2015 with Provogue. My Order No is[protected]. Since then I have been trying to check the status of my order on the online portal and it keeps on showing the status as "PROCESSING" since last 4 weeks. There is no update about the correct status of my order. I tried to reach customer care number mentioned in the website and wrote mails. No replies to emails and nobody is replying the call either. I would request you to take strong action against them, so that they follow some good responsive measure to serve customer and be liable to answer to customer for their pathetic service.

Provogue India customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

Hi, I am having an savings account with Axis Bank. As per the Deposit Mobilization scheme run by bank, I was eligible for Provogue travel bag and accordingly received an e-voucher from Provogue India (a third party service provider) which I redeemed at www.provogue.com/axispvg. I placed the order on 22nd May 2015 and my order no is[protected]. Since then I have been trying to check the status of my order on the online portal and it keeps on showing the status as "PROCESSING" since last 4 weeks. There is no update about the correct status of my order. I tried to reach customer care number mentioned in the website and wrote mails. No replies to emails and nobody is replying the call either!! Very poor service.!!

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Krish Compusoft

from Hyderabad, Telangana

Jul 22, 2016

Is that bag really worth 299 rs?

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Krish Compusoft

from Hyderabad, Telangana

Jul 22, 2016

See the below link :

How cheated customers

https://www.youtube.com/watch?v=RuA6SV2xomE

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Address: Jodhpur, Rajasthan

I have ordered one wrist watch online which order no. is[protected] on date third june but i have get it till till the date and there is no any tracking details available regarding above order no. When i track for the same, it is showing COMPLETED Please help me. Thanks MANISH BARNWAL

Complaint marked as Resolved

I have got a sms from gojavas on 19th june 2015 morning with tracking details. Tracking details are following: MUMPVG442580 Thanks

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Address: New Delhi, Delhi

Hi, I am mahesh Baboo, ordered for a men watch and made payment but recived wemen watch. I have emailed may times for this but i did get any reply from provogue care and keep callling but noone is picking phone...my ordereed no..is[protected]. my mobile no...is [protected]. plz call me and repllace my watch..provide me men watch I ordred for.

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mbaboo

from Gurgaon, Haryana

Jun 16, 2015

I did not get any response even after emailing many times, ...

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Address: Chennai, Tamil Nadu

Hi Team I had made an order on 6th June 2015 for provogue watch through ICICI internet banking. The sum of Rs. 299/- was deducted from my account. I received an email regarding the despatch of the product, but i have received call for delivery. Now, the order status says complete. I couldn't even call a customer care also. Following are the details of the order: Your Shipment #PROV297803 for Order #[protected] Shipping Provider: Javas Tracking No: MUMPVGP449722 Could you please provide an update on the same, I call Javas courier also the said the tracking no is invalid. What have I supposed to do?

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2015

Gojavas Courier Customer Care's response Dear Rabi1813 , We have noted your concern. Dont worry, our care team shall get in touch with you soon. We have dropped in an alert for an expedite of your order, you shall receive an update soon. regards, Team Gojavas

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Khagesh Bari

from Mumbai, Maharashtra

Jun 22, 2015

I have made an order for provogue mens watch. I paid 299 by kotak net banking.I have got email regarding dispatch after that I have not got a single call from your side nor from courier side. Now when i track my order it shows complete. Your Customer care not receiving call.
Order Details:
Order No:[protected]
Shipping Provider: Javas
Tracking No: MUMPVGP456291
Your Shipment #PROV307021.
Look into this matter and get back to me ASAP on my mail id: mba.khagesh.[protected]@gmail.com

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Shubham0802

from Pune, Maharashtra

Jul 2, 2015

have placed an order for provogue watch on 20 Jun 2015. I paid 299 by ICICI net banking. I have got email regarding dispatch after that I have not got a single call from your side nor from courier side. Now when i track my order it shows complete. Your Customer care not receiving call.
Order Details:
Order No:[protected]
Shipping Provider: SELF
Tracking No : AXSELFN06583
I have not received product but on the tracking status the product is still completed, so I want to Know How many days more I have to wait.. Look into this matter and get back to me ASAP on my mail id: [protected]@gmail.com.

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Hi I ordered the watch on 24th May 2015, and the order reference number is #[protected]. I received messages everyday that they are trying to attempt the delivery, but no one came to the address to deliver anything. I have sent 4-5 emails to ICICI and Provogue with no replies what-so-ever, also tried calling the customer care number but to no luck. I did not expect ICICI to be so careless and misleading. I spoke to one of the representatives and was told that I’ll get a refund if I don’t get the watch. But I haven’t received either of them. This is really disappointing and this is just giving a very bad reputation to both ICICI and Provogue. You either send the watch in time, or give back the money. It’s as simple as that!

Provogue India customer support has been notified about the posted complaint.

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Varsha Subramanian

from Hyderabad, Telangana

Jun 27, 2015

The above complaint was forwarded to Provogue, and 9 days ago, I received a mail from them: "Your order has been RTO by courier service provider because they were unable to deliver on your address. Please provide alternate address or any landmark so that we can dispatch the product ASAP."
How can you not deliver the product to my address? It has been 11 days since I've provided my address, but I haven't received any news whatsoever. All false promises and fake words.
How much longer do I have to wait? This is really disappointing and this is just giving a very bad reputation to both ICICI and Provogue. You either send the watch in time, or give back the money. It’s as simple as that!

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I have ordered a Watch through ICICI Credit Card offer Voucher. Order number is #[protected]placed on May 31, 2015 11:48:43 AM IST). Ordered Watch was Watch -100780-WH-283-F White 100780-WH-283-F qty 1 (White coloyred Square Die Ladies watch) where as I have recived Black Colored Round Die gents watch. I tried your Custmer care number[protected] for a week but nobody answered it. I also send 2 mails on [protected]@provogue.com but no response came. Please replace the watch I received with correct item. Thanks Umesh Patil

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Address: Bangalore, Karnataka

I had made an order on 6th June 2015 for provogue watch through ICICI internet banking. The sum of Rs. 299/- was deducted from my account but I haven't received any confirmation for my order either my e-mail or phone yet. I couldn't even call a customer care also. What have I supposed to do? Or it's a spam/scam.

Provogue India customer support has been notified about the posted complaint.

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Rema Khawlhring

from Bengaluru, Karnataka

Jun 12, 2015

What to do?

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Address: Mumbai City, Maharashtra

What a pathetic customer service & height of making customer fool...? I had placed an Order #[protected] on 4th June 2015. After many follow-ups I received the order yesterday. But the watch delivered is faulty (pics below). The time stags for 5 o’clock, 6 o’clock, 7 o’clock, 8 o’clock has been embossed inversely. I have tried calling the customer care from the initial time of placing the order to check the status of delivery & even since today morning but NOT A SINGLE CALL HAS BEEN ANSWERED till date. Feel ashamed of yourselves. I am writing with this last hope that a curtsy call is made from Provogue. I would be forced to go legal if I do not receive any response with 24-48 hrs.

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Rishi Mugatwala

from Mumbai, Maharashtra

Jun 12, 2015

What a pathetic customer service & height of making customer fool...? I had placed an Order #[protected] on 4th June 2015. After many follow-ups I received the order yesterday. But the watch delivered is faulty (pics below). The time stags for 5 o’clock, 6 o’clock, 7 o’clock, 8 o’clock has been embossed inversely. I have tried calling the customer care from the initial time of placing the order to check the status of delivery & even since today morning but NOT A SINGLE CALL HAS BEEN ANSWERED till date. Feel ashamed of yourselves. I am writing with this last hope that a curtsy call is made from Provogue. I would be forced to go legal if I do not receive any response with 24-48 hrs.

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Address: Gurgaon, Haryana

Hi Team I placed an order for a Provogue watch. I received an email regarding the shipment of the product. However, I am unable to track my order on Provogue's website which says that no such order number exists. Following are the details of the order: Your Shipment #PROV289619 for Order #[protected] Shipping Provider: Javas Tracking No: MUMPVGP438789 Could you please provide an update on the same,

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Address: Gurgaon, Haryana

Order number:[protected] Tracking Number: MUMPVGP438970 Shipment #[protected] What other details you need?? You gave me invalid tracking number and my order was never delivered. You also gave a complaint number where no body answers the calls.. You guys are pathetic. Extremely disappointed. Will you respond to me ASAP My number: [protected]

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Address: Thane, Maharashtra

I got an offer an offer for provouge watch on internet banking so I made payment on 02/06/2015 MIN/Provogue /[protected]/0 299.00 Still does not receive any order detail or any information please have a look on this, my name is Rupesh Dodkey email address [protected]@rediffmail.com, it was canceled because I was unable to make a payment through credit card or internet banking so I used my debit card and to palce order and payment was successfully made.

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Address: Mumbai City, Maharashtra

I have placed the order (order #[protected] by kotak net banking on 30MAY2015 and showing the status under dispatch from the day i placed order.I have tried multiple times to contact the customer care but no one pick up the call. Is this [censored] company or what i dont believe this is company like Provogue giving this type of service. Please do the needful else i will go for consumer court to file the case against the company so no one can be chitted by fraud company in future.

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Address: Pune, Maharashtra

This is the waste of time and money as the watch is not going to receive. I guess Provogue is financially crashed down and now it is looting money from customers to repay their dues. Good work provogue. You have lost your little left repo. I am happy learning a lesson to not buy any of your brand items in just Rs 299. Thanks that was a very cheap way to learn such a big lesson.

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Address: Gautam Buddh Nagar, Uttar Pradesh

I have purchase 2 lady purse online, but i am not satisfy with product quality, so like to return it. for this i have E-mailed 4 time but not response, also called multiple times on support number but only call ringing no one pick the phone.. kindly get a action with below order.. Order No:[protected] MUMPVGP431713 Order No:[protected] MUMPVGP431714 regards, santosh

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iamdon

from Mumbai, Maharashtra

Sep 12, 2016

I am quite disappointed with provogue sevice. Customer care service is not at all helpful. No one receives the call on the other end. not even my emails have gotten replied. I wish to return the product I ordered with order number[protected] but it seems you guys are not being helpful. there is no way I got to contact any one from provogue

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Address: Hyderabad, Andhra Pradesh

My name is neha agrawal.I had ordered a watch on 08/04/2015 which was on offer from ICICI bank.The watch was from provogue company. My order no.is[protected]. I got a message that my order has been shipped by GOJAVAS courier, but till now i have not received my order. I checked online status for my order and talked to customer care of GOJAVAS, they are saying that it was cancelled by you so we returned the order to the provogue company. Now the provogue company is not responding to my problem.Value for my order was Rs.299.

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Address: Bangalore, Karnataka

Hi Team, I have ordered prorogue watch from ICICI Bank website order id is[protected] on 22-Apr-2015. Till now have't revive the order and for the same 2 week back dropped the mail on [protected]@prorogue.com but no response. Also confirmed with java's and as per them, Contact no was wrong which is shared by prorogue. Can you please provide update for the same. Thanks, Vishnu patidar [protected]

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May 25, 2015

Updated by vishnu patidar Please provide refund ASAP. today is last day for credit card payment.

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vishnu patidar

from Noida, Uttar Pradesh

May 25, 2015

This is final request to prorogue otherwise i will go in cusumer court for the same. And got call from [protected] he asked my debit card details.but i have purchased through credit card and same details prorogue is having with them.

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Address: Hyderabad, Andhra Pradesh

Hi, I have placed an order from ICICI home - Provogue for a watch. I have received the below order confirmation but when i call to javas customer care they are saying that the Tracking number is invalid one. Please find the order details: Shipping confirmation details are as follows: Shipment #PROV281171 Order #[protected] Shipping Provider: Javas Tracking No: MUMPVGP430365 Please get me/ provide me the valid tracking number. Or please let me know when i will receive the product that i have ordered. Thanks, Prakash Pavuluri

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Address: Bangalore, Karnataka

Hi Team, I ordered 1 watches from Provogue on 05/14/15, I HADNOT RECEIVE the item YET.Shipment #PROV275244 for Order #[protected] tracking number is MUMPVGP427757, Shipping Provider (JAVAS) . Tried to contact provogue customer care by sending multiple emails and also through phone no response from them and very poor customer care service .Please let me know and my contact number 91-[protected].

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Ranjit Sivadasan

from Bengaluru, Karnataka

May 22, 2015

+1

A person called me and told that he is from Provogue and informed that order is cancelled. I dont know the reason why they cancelled the order . This order has initiated as a promotion from ICICI bank. He wants me to provide the entire debit card information. I have not provided my complete debit card information. I have not received any calls/message from there courrier service and trying to track from 1st day onwards. But unable to track the order and they are trying to cheat the customer also by telling some reasons.

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