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Provogue India Complaints & Reviews

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1.2
Updated: Apr 19, 2025
Complaints 881
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210
Unresolved
671
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Provogue India reviews & complaints page 27

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afsaan
from Mumbai, Maharashtra
Aug 18, 2015
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Address: Mumbai City, Maharashtra

Dear Sir/Mdm I have made an order (#[protected] for Provogue ladies Watch on 31st July 2015. I paid Rs 299/- against the watch. I have got email regarding Order Confirmation through Mail on same day but have not received the Watch till date. There is no Tracking Information available on Provogue Website & the Customer Care Number provided on Provogue Website is not working...I think Provogue should stop making fool out of people by this shamefool service. People can not expect such an irresponsible attitude from a Brand like Provogue ... My order detail LWH-283-F 1 Rs.2, 499 Subtotal Rs.2, 499 Shipping & Handling Rs.299 Discount (icicis2015) -Rs.2, 499 Grand Total Rs.299 My Order #[protected]placed on July 31, 2015 9:38:25 PM IST) Kindly check & updatea Awaiting your quick response Regards Afsaan khan [protected]
Provogue India customer support has been notified about the posted complaint.
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    RAJU MANGE
    from Pune, Maharashtra
    Aug 18, 2015
    Resolved
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    Address: Pune, Maharashtra

    I had ordered watch from provogue as i had received offer code from icici bank for online transaction done. My order no[protected] dated 31.07.15 through net banking of icici bank. The status shows as processing (under dispatch ) since the day it is ordered but still not delivered. I had written mail to provogue on 11 aug 15 & on 17 aug 15 to provogue & icici but still no body has reverted. The customer care number of provogue[protected] is either not reachable or no response. There is no response at all. Pls revert & deliver the order urgently

    Thanks
    Raju M
    Complaint marked as Resolved 
    I have received the order on 28/08/15 Thanks for all for your support & concern & efforts taken to resolve my complaint. Thanking all Raju
    Provogue India customer support has been notified about the posted complaint.
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    Dear Mr. Mange,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2tony) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Reply
    HI

    Sent mail to [protected]@icicibank.com today 19/08/15 at 10.28 a.m.
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      V
      Viraat Mathur
      from Gwalior, Madhya Pradesh
      Aug 18, 2015
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      Address: Gwalior, Madhya Pradesh

      I Viraat Mathur Ordered Provogue Watch having SKU Code - 103646 WH-283-F White Watch (Female) on 25.07.2015, order no.[protected]. But received false male wrist watch. Please find the Photo Proof & Product Photos attachment. So, Please assist. Thanks.
      +5 photos
      Provogue India customer support has been notified about the posted complaint.
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        A
        Amar9237
        from Delhi, Delhi
        Aug 17, 2015
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        Address: Hyderabad, Andhra Pradesh

        Hi, I ordered also ordered provogue watch on 2 AUG 2015 and made the payment through ICICI net banking. I got confirmation mail stating payment is successful with order id[protected] and[protected] . Its been 16 days and I didn't get any update from provogue team. When I check the order status in provogue website, its showing Processing from the day beginning. I sent mail to [protected]@provogue.com and also to [protected]@icicibank.com but its of no use. I didn't get any reply from them.
        Provogue India customer support has been notified about the posted complaint.
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          M
          Mohan Chander
          from Gurgaon, Haryana
          Aug 14, 2015
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          Address: New Delhi, Delhi

          I had ordered Provogue watch and i paid 299 through my debit card on provogue for - Watch, this was under a scheme given by ICICI creative master participants with the discount voucher on Provogue watch purchase. As, its been like almost 14 days now, no response on the delivery. And sorry to say, i tried reaching so called "Provogue" on there given number its never connected and i think this is real serious issue if customer want to reach somebody. Kindly look into these issues. If I am not getting any respose from Provogue under next few days then i will take legal against Provogue. Order No[protected] Regards Nand Kishore Sati
          Aug 9, 2021
          Complaint marked as Resolved 
          Provogue India customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2s4xa) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            R
            ritra73
            from Delhi, Delhi
            Aug 13, 2015
            Resolved
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            Address: Bangalore, Karnataka

            Hi, I ordered PROVOGUE offer WATCH on 28 july 2015 and made the payment through ICICI net banking.Payment was succesful and ( order number[protected] and tracking number is[protected] and 4 days back i got mail that it is dispatched it will be deliver in 24 hours. 4 days finished i have not received my order and when i am tracking that in provogue website it is showing status complete why it is showing complete because still i have not received my watch. since I am calling 4 days to their customer care number which provogue have mentioned on their website that number nobody is answering everytime ring going on, one time he received and then he cutted phone and nobody helps provogue cutomer care number on provogue website is ([protected]) nobody helps here. I want my watch very bad service by PROVOGUE VERY BAD PROVOGUE pls help me pls help me
            Aug 9, 2021
            Complaint marked as Resolved 
            View replies
            Dear Customer,

            We regret any inconvenience faced. Please write to [protected]@icicibank.com with your contact details. Our official will contact you and assist. Kindly refer 'a2s3n2' in the subject line.

            Regards,
            ICICI Bank Customer Service Team
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              D
              Divyankur Srivastava
              from Chennai, Tamil Nadu
              Aug 13, 2015
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              I placed order for a watch on 15-July-2015 and till now it has not been delivered. I have written several emails to [protected]@provogue.com and try to call their customer care number but did not received any response back from their end till date. There is no update on the order status and neither have they refunded back my money.
              +1 photos
              Provogue India customer support has been notified about the posted complaint.
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                M
                Manishbijarnia
                from Sirsaganj, Uttar Pradesh
                Aug 12, 2015
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                Address: Udaipur, Rajasthan

                I placed order on provogue website using icici coupon code for provogue watch. I made payment of ₹299 on 2 august 2015 but till now it is not clearly showing. I m not able to track my order. Till today neither get my order nor my cash back.
                +1 photos
                Provogue India customer support has been notified about the posted complaint.
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                Dear Mr. Bijarnia,

                We regret any inconvenience faced. Please write to [protected]@icicibank.com with your contact details. Our official will contact you and assist. Kindly refer 'a2s31h' in the subject line.

                Regards,
                ICICI Bank Customer Service Team
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                  V
                  Varun Phadke
                  from Rajgarh, Rajasthan
                  Aug 10, 2015
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                  Address: Pune, Maharashtra

                  I was fooled and received an empty box without the watch in it. It was then, when on one of the transactions which I made through ICICI internet banking, there was some offer about this "Provogue watch in INR 299 instead of 2499" I ordered the same and the Invoice number and Order number is as below. the Order Number is :[protected] the invoice number is : 6C[protected] per the earlier complaints the helpline numbers dont work. no one there to pick or answer the call when dialed[protected] or[protected]. please advise at the earliest.
                  Provogue India customer support has been notified about the posted complaint.
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                    F
                    funkmasterjp
                    from pune, Maharashtra
                    Aug 10, 2015
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                    Address: Pune, Maharashtra

                    Hi Team, I have purchased 3 watches from ICICI net bank offer, order #[protected], #[protected], #[protected]placed on July 31, 2015 ). But I have not received my watch till today. When I am Tracking on provogue site it is showing that order completed for 1st and 3rd order. I tried to contact Provogue customer care many times but call is not connecting. Please check on this and let me know when I will receive my watch. Regards, , Jay Prakash Gupta. [protected]
                    +1 photos
                    Provogue India customer support has been notified about the posted complaint.
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                    Hi Team,

                    I have purchased a watches from ICICI net bank offer, order #[protected],
                    (placed on 6 Aug 2015 ). But I have not
                    Received my watch till today. When I am Tracking on provogue site it is
                    Showing that order completed. Please
                    Check on this and let me know when I will receive my watch.
                    Regards, ,
                    Hirdesh
                    [protected]
                    Reply
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Reply

                    shipment not yet received but status shown completed

                    My order No:[protected] Docket No. MUMPVGP244216 but order not yet delivered. i had ordered on 4th oct, 2014 till now i wont get the same. the customer care always busy it never connect.
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                      K
                      kasenthilkumar
                      from Bengaluru, Karnataka
                      Aug 10, 2015
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                      Address: Bangalore, Karnataka

                      I have ordered PROVOGUE Watch with ICICI bank offer Code 0n 31 July 2015. After placing order the Amount Rs.299/- paid from my account, till date the order status shows Complete in their website. But i got SMS to my number stating that order out for delivery.
                      But still date i am not received any from PROVOGUE.
                      Please look into the issue.

                      My Order Number:[protected]
                      AWB Number:[protected]
                      +1 photos
                      Provogue India customer support has been notified about the posted complaint.
                      View replies
                      Order Status till shows complete...

                      Icici watch status is shown as order complete but did not receive the watch:my order number: 185884739 awb number: 186110868000 - Comment #2206687 - Image #0
                      Reply
                      Dear Mr. Kumar,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2rwhp) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Reply

                      no response regarding provogue travel bag after depositing 10000 in axis bank

                      I hav not received any msg or mail from provogue regarding travel bag which was offered me via mail on 20 th feb after deposition of 10000 in axis bank
                      Reply

                      Order not received yet

                      I have ordered watch order id[protected] on 19th oct, 2014. I have paid money through net banking.They told that they will send watch within 21 days but it is now about towards completing 1 month.I have not received watch yet.
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                        V
                        Viraat Mathur
                        from Gwalior, Madhya Pradesh
                        Aug 10, 2015
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                        Address: Gwalior, Madhya Pradesh

                        I Viraat Mathur Ordered Provogue Watch having SKU Code - 103646 WH-283-F White Watch (Female) on 25.07.2015, order no.[protected]. But received false male wrist watch. Please find the Photo Proof & Product Photos attachment. So, Please assist. Thanks.
                        +1 photos
                        Provogue India customer support has been notified about the posted complaint.
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                        Please find the Photo Proof & Product Photos attachments below.

                        Thank you.

                        False Product Delivered - Comment #2206451 - Image #0
                        False Product Delivered - Comment #2206451 - Image #1
                        False Product Delivered - Comment #2206451 - Image #2
                        False Product Delivered - Comment #2206451 - Image #3
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                          T
                          Thakursap
                          from Chennai, Tamil Nadu
                          Aug 7, 2015
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                          Address: Bangalore, Karnataka

                          I order the provogue watch on 3rd aug-2015.
                          Using the code given by ICICI.
                          Order number #[protected]

                          I paid 299 rs and expected a wrist watch in 5 working days.

                          Till date they have not dispatched it.
                          They dont pick up the call, either number is busy or out of reach.
                          No reply for the mails sent.

                          I am feeling cheated by this duo.
                          -Sapna
                          Provogue India customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2rucu) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Reply
                          Thaks Deepak and ICICI
                          for your quick response and follow up on this issue.
                          Reply

                          Provogue India — My money was not refunded still.....

                          I ordered a brown leather wallet, but provogue delivered a black leather wallet. I have returned the product and my money was not still refunded. Reverse pick up order num:[protected]


                          AWB num:[protected].
                          Reply

                          Order No.135265726

                          I have booked one pink colour through ICICI Provogue watch reference order no.[protected], but till time not yet received shipment, please confirm the status. Regards, Galib Saheb Shaik Ph: +91 [protected]
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                            G
                            gauta
                            from new Delhi, Delhi
                            Aug 7, 2015
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi

                            I have ordered a Provogue watch with (SHIPMENT #[protected] for Order #[protected] and tracking number given (MUMPVGP504035), order had been placed on July 21, 2015, status shown by Provogue website is delivered/completed but the product haven't been received yet. I tried to reach the customer care number[protected] often since last week but no success, seriously pathetic, I must say. As a customer of Provogue i expect that they should take care of it and being online customer I should not be bothered even but today its the other way round. This will lead me to lose the loyalty towards the brand...

                            If I will not receive my order till 15th Aug then I will Pull Provogue in Cosumer court
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Provogue India customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2rucz) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              I
                              Ivan Castelino
                              from Mumbai, Maharashtra
                              Aug 6, 2015
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                              Address: Mumbai City, Maharashtra

                              Inform you that watch recd on 5/8/15 & put to use on wrist on 6/8/15 slipped & fell on ground breaking the above glass, please replace the faulty piece. Provogue Code : ICICIB2015 Provogue Order, Tracking No : MUMPVGP512552 Delivered by : Gojavas
                              Provogue India customer support has been notified about the posted complaint.
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                                T
                                Tanmay Kumbharkar
                                Aug 5, 2015
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                                Address: Thane, Maharashtra

                                I have ordered a Provogue watch with (Shipment #[protected] for Order #[protected] and tracking number given[protected], order had been placed on 06/07/15, status shown by Provogue website is delivered/completed but the product haven't been received yet. I tried to reach the customer care number[protected] often since last week but no success, seriously pathetic, I must say. As a customer of Provogue i expect that they should take care of it and being online customer I should not be bothered even but today its the other way round. This will lead me to lose the loyalty towards the brand...
                                Provogue India customer support has been notified about the posted complaint.
                                View replies
                                Dear Mr. Kumbharkar,

                                We regret any inconvenience faced. Please write to [protected]@icicibank.com with your contact details. Our official will contact you and assist. Kindly refer 'a2r5h4' in the subject line.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Sachintax
                                  from Gurgaon, Haryana
                                  Aug 4, 2015
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                                  Address: Gurgaon, Haryana

                                  I placed an order for Provogue Watch under ICICI offer on 31 July 2015. Order is not received yet still waiting for my watch. In Provogue site it showing complete as a status, still I am waiting. I try to contact Customer Care services but no success no budy answered. SHIPMENT #[protected] | PRINT SHIPMENT TRACK THIS SHIPMENT TRACKING TITLE(S): TRACKING NUMBER(S): DELHIVERY [protected] Items Shipped PRODUCT NAME SKU QTY SHIPPED WATCH -103639-BK-022-F BLACK 103639-BK-022-F 1 ORDER #[protected] COMPLETE Please help me in that, otherwise i need to move some consumer forum to get my order. Thanks Sachin Sharma [protected]
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                                    S
                                    Sunil Yaduvanshi
                                    Aug 2, 2015
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                                    Address: Lucknow, Uttar Pradesh

                                    The worst customer service ever, you order a product they take the money, deduct it from your account... and buyahh you dont even recieve the delivery and the order is complete. Cheaters, , , and once your order is placed nobody even picks up the call...
                                    +1 photos
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                                      Sumeet Changoiwala
                                      from Pune, Maharashtra
                                      Jul 31, 2015
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                                      Address: Mumbai City, Maharashtra

                                      Duplicate / cheap quality watch My Name: Sumeet Changoiwala My Contact No.: [protected] My City: Mumbai My Complaint Against: Provogue India Ltd. Provogue India Ltd.’s Contact Details:[protected], 022 I had put an order for offer received on mail through ICICI credit card team(no issues from ICICI). Offer was covering the wrist watch of Provogue brand. Provogue has supplied wrist watch of cheap (duplicate) quality. The watch dispatched by Provogue was received by me yesterday. The watch is with Provogue brand but is of duplicate quality . Your co-operation is needed to get me my original wrist watch. I have kept there box which was delivered with the watch, it seems clear duplicate and fraud case. Please help and advice. Thanks // Sumeet.C
                                      Provogue India customer support has been notified about the posted complaint.
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                                      Even i have ordered the same and its been a month there is no response from the company. And none of the no is working they are cheater how can ICICI tie up with such a company and even today the offer is given by ICICI.
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                                        M
                                        mass331
                                        Jul 29, 2015
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                                        Address: Bangalore, Karnataka

                                        I have received provogue watch (booked as part of ICICI offer) with broken watch glass(dial). when i tried to reach customer care, no one is picking the call. Also sent an email to Provogue cust care. Order no # 16188814 Track ID : MUMPVGP508100
                                        Provogue India customer support has been notified about the posted complaint.
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                                        Provogue has retaken my damaged watch however not provided new one yet as replacement...
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