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Provogue India Complaints & Reviews

www.provogue.com

1.2

Updated: Apr 19, 2025

Complaints 885

Resolved

210

Unresolved

675

So far, so good. Provogue India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Provogue India will keep up the work and continue to help more customers with their concerns even better 🤝

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Provogue India reviews & complaints page 28

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Address: Gurgaon, Haryana

I placed an order for Provogue Watch under ICICI offer on 31 July 2015. Order is not received yet still waiting for my watch. In Provogue site it showing complete as a status, still I am waiting. I try to contact Customer Care services but no success no budy answered. SHIPMENT #[protected] | PRINT SHIPMENT TRACK THIS SHIPMENT TRACKING TITLE(S): TRACKING NUMBER(S): DELHIVERY [protected] Items Shipped PRODUCT NAME SKU QTY SHIPPED WATCH -103639-BK-022-F BLACK 103639-BK-022-F 1 ORDER #[protected] COMPLETE Please help me in that, otherwise i need to move some consumer forum to get my order. Thanks Sachin Sharma [protected]

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Address: Lucknow, Uttar Pradesh

The worst customer service ever, you order a product they take the money, deduct it from your account... and buyahh you dont even recieve the delivery and the order is complete. Cheaters, , , and once your order is placed nobody even picks up the call...

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Address: Mumbai City, Maharashtra

Duplicate / cheap quality watch My Name: Sumeet Changoiwala My Contact No.: [protected] My City: Mumbai My Complaint Against: Provogue India Ltd. Provogue India Ltd.’s Contact Details:[protected], 022 I had put an order for offer received on mail through ICICI credit card team(no issues from ICICI). Offer was covering the wrist watch of Provogue brand. Provogue has supplied wrist watch of cheap (duplicate) quality. The watch dispatched by Provogue was received by me yesterday. The watch is with Provogue brand but is of duplicate quality . Your co-operation is needed to get me my original wrist watch. I have kept there box which was delivered with the watch, it seems clear duplicate and fraud case. Please help and advice. Thanks // Sumeet.C

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cooldude75

from Mumbai, Maharashtra

Aug 26, 2015

Even i have ordered the same and its been a month there is no response from the company. And none of the no is working they are cheater how can ICICI tie up with such a company and even today the offer is given by ICICI.

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Address: Bangalore, Karnataka

I have received provogue watch (booked as part of ICICI offer) with broken watch glass(dial). when i tried to reach customer care, no one is picking the call. Also sent an email to Provogue cust care. Order no # 16188814 Track ID : MUMPVGP508100

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mass331

Aug 4, 2015

Provogue has retaken my damaged watch however not provided new one yet as replacement...

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Address: Ahmedabad, Gujarat

Hi Team, I have purchased a watch from ICICI net bank offer, order #[protected]placed on July 20, 2015 ). But i have not received my watch till today. order details: Order: #[protected] when i am try to Tracking on provogue site it is showing that order completed. I tried to contact Provogue customer care many times but no one is picking call. please check on this and let me know when i will receive my watch. Thank you, Kiran Patel. [protected]

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Devabhai chaudhari

from Mumbai, Maharashtra

Aug 8, 2015

Subject: provogue watch not received

Customer has applied for the provogue watch online on 22/06/2015.
Still he has not received the watch
invoice no : 6c[protected]
SKU CODE : 103639-BK-022-F

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I ordered a wrist watch and even paid for the same. The order I'd is[protected]. Now, it has been more than two weeks but I have got no information about what is going on, further, while I'm trying to track the order, it is showing to be under processing for dispatch right from the day of order plaement

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Address: Gurgaon, Haryana

I ordered a Provogue Watch through ICICI on 8th July & my order number is[protected]. I received the order on 24th july in an empty box.. When i called in customer care no [protected] there is no one pick the call...? Also i sent mail to [protected]@provogue.com but no reply on mail..?? Provogue is a known brand & i m surprise how this type of mistakes can be happen..? Resolve my issue ASAP..

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 27, 2015

Dear Customer,

We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID a2pqsx in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Hyderabad, Andhra Pradesh

Hi Team, I've ordered a Provogue watch online offer provided by ICICI bank. I was eagerly waiting for the watch to receive ... tried to track the order in the website but it not at all showing information about the shipment. Finally I received a mail from Provogue saying the item has delivered to me but in fact I didn't receive as such. I don't know what went wrong from their side or the shipping service, I want my watch as said in the offer, cause I paid money for it. I request your to please bring this to their attention to resolve this issue. Thanks & Regards, Shivaramakrishna [protected]

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I have ordered a Provogue watch with (Shipment #PROV346596 for Order #[protected] and tracking number given (MUMPVGP488259), order had been placed on 10/07/15 at 1751 hours, status shown by Provogue website is delivered/completed but the product haven't been received yet. and I am still not able to find out that which of the company named Javas is taking care of the shipment so as being a customer of Provogue i expect that they should take care of it and being online customer I should not be bothered even but today its the other way around. This will lead me to lose the loyalty towards the brand as beacuse its already been 12 days and none of the way provogue is replying back not recieving calls, no reply on emails so i hope this is only way left that with no surety that i'll be getting some answers.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 24, 2015

Dear Mr. Gupta,

We regret any inconvenience faced. Please write to [protected]@icicibank.com with your contact details. Our official will contact you and assist.

Regards,
ICICI Bank Customer Service Team

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Address: Kolkata, West Bengal

Order no - #[protected] Ordered men's watch via the ICICI bank promotion, was delivered an empty box. Emailed 3 times to customer care, tried calling +[protected] several times, without success. A big scam is ongoing undertaken by Provogue. Please respond to [protected]@gmail.com

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 24, 2015

Dear Mr. Chatterjee,

We regret any inconvenience faced. Please write to [protected]@icicibank.com with your contact details. Our official will contact you and assist.

Regards,
ICICI Bank Customer Service Team

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Address: Gurgaon, Haryana

Hi Team, I have purchased a watch from ICICI net bank offer, order #[protected]placed on July 13, 2015 12:32:07 PM IST). But i have not received my watch till today. order details: Order: #[protected] Tracking No: MUMPVGP492670 on provogue site it is showing that order completed. I checked with shipping provider: Javas but they are saying that they have not received any order with this order id/ Tracking no. I tried to contact Provogue customer care many times but no one is picking call. please check on this and let me know when i will receive my watch. Thank you, Ravi singh... [protected] ravi singh

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sandeepsam

Jul 20, 2015

Call to this no. [protected] this is also provogue care number and this no. Not always busy like other care number.

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Address: Pune, Maharashtra

Hi Team, I have purchased a watch from ICICI net bank offer, order #[protected]placed on July 13, 2015 08:20:41 PM IST). But i have not received my watch till today. order details: Order: #[protected] Tracking No: MUMPVGP492443 on provogue site it is showing that order completed. I checked with shipping provider: Javas but they are saying that they have not received any order with this order id/ Tracking no. I tried to contact Provogue customer care many times but no one is picking call. please check on this and let me know when i will receive my watch. Thank you, Akash

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sandeepsam

Jul 20, 2015

Call to this no. [protected] this is also provogue care number and this no. Not always busy like other care number.

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Address: Hyderabad, Andhra Pradesh

Hi Team, I have purchased watch from the ICICI bank app My Order #[protected]placed on June 19, 2015 11:24:53 PM IST) . Till now i have not received the watch. But i got a mail from the provogue that we have delivered through some of the courier service with following details Your tracking id : MUMPVGP456136 Shipping By : Go Javas Today i called Go Javas they are telling that we have not transit the order till now we are unable to get the order please contact provogue. No one is lifting the call in provogue please help

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Ankta Mehta

from mumbai, Maharashtra

Jul 20, 2015

Hi Team, I have purchased watch from the ICICI bank app My Order #[protected]placed on July 15, 2015 at 12:43 PM) . Till now i have not received the watch. But i got a mail on (18, July, 2015) from the provogue that we have delivered through some of the courier service with following details and the status is showing as Complete Your tracking id : MUMPVGP49478 Shipping By : Go Javas. i called Go Javas on( 20 th july, 2015) they are telling that we have not transit the order till now we are unable to get the order please contact provogue. No one is lifting the call in provogue please help

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Address: Jalgaon, Maharashtra

ollowing is the details for customer:
Name: Harshal Chavan
E-mail: [protected]@rediffmail.com
Telephone: [protected]
Comment: I have already placed order as Order #[protected] ProcessingPrint Order Order Information Order Date: June 21, 2015 Shipping Address Harshal Chavan 12a parakh sankool opp dmart Shirsoli Naka adarsh nagar Jalgaon, Maharashtra, 425001 India T: [protected] Shipping Method Free Shipping Billing Address Harshal Chavan 12a parakh sankool opp dmart Shirsoli Naka adarsh nagar Jalgaon, Maharashtra, 425001 India T: [protected] Payment Method Credit Cards/Visa/Master Card/Netbanking Items Ordered SKU Item Brand Unit Price Quantity Amount Subtotal Rs.1, 559 Grand Total Rs.1,[protected]GY-227-F 103349-GY-227-F Size Unique Provogue Rs.1, 559 Ordered: 1 Rs.1, 559 But still I didn't get the product Please tell me what happened to my order though I already paid for that

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sandeepsam

Jul 20, 2015

Call to this no. [protected] this is also provogue care number and this no. Not always busy like other care number.

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Address: Pune, Maharashtra

I have ordered one watch from provogue watch many days ago. But still not received. I have send you mail many times and tried to reach you through call but no one is picking up the call. My order no is[protected] and its status is telling complete while i have not received it yet.Please check!!! My contact no:- [protected]

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Address: Dakshina Kannada, Karnataka

I ordered a provogue watch under ICICI offer on July 2nd 2015 and have not received it yet. Whereas when I check the status on Provogue site, it shows it is completed. I checked with the shipping provider - Gojavas and they said the tracking ID is wrong from Provogue. The Provogue customer care is not responding to calls. The details are as follows: Shipment No: PROV328515 Merchant Order No:[protected] Tracking No: MUMPVGP468530 Order Amount:299.00 INR Transaction Date:July 2nd 2015 . Need asistance for delivering the order...

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2015

Gojavas Courier Customer Care's response Dear Alka9100, We reviewed your concern and found that the order was rejected/ refused to accept by you on 13th of july . This also has been several times attempted to be delivered to you.We are again initating for a final delivery attempt to you, our team shall get in touch soon.Regret any inconvenience caused in the process. There be any other query related to the case pls feel free to write us at [protected]@gojavas.com. warm regards, Team Gojavas

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Address: Chennai, Tamil Nadu

I have booked provogue watches by seeing the offer from ICICI on 7th July 2015. i checked in Provogue website and for my order the status is showing as 'Complete', however still now, we did'nt get the watch delivered and not able to contact provogue. i have ordered the same from my ICICI net banking, and the amount has been debited successfully. my order #[protected] &[protected]. Please track this, i believe Provogue would be the worst pick by ICICI. People are made fools by ICICI offer. Narasimman G [protected]

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Address: Karauli, Rajasthan

I ordered a provogue watch under ICICI offer on Jun 29th 2015 and have not received it yet. Whereas when I check the status on Provogue site, it shows it is completed. I checked with the shipping provider - Gojavas and they said the tracking ID is wrong from Provogue. The Provogue customer care is not responding to calls. The details are as follows: Shipment No:[protected] Merchant Order No:[protected] Tracking No: AXSELFN07149 Order Amount:299.00 INR Transaction Date:Jun 29th 2015. Need asistance for delivering the order.

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2015

Gojavas Courier Customer Care's response Dear Shankar.Shukla2 , We read your concern and want to assist you with this.Request you to share the valid AWB with us so that we could assist you better and quicker.There be any other query you may write to us on [protected]@gojavas.com . warm regards, Team Gojavas

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Address: Pune, Maharashtra

I ordered a provogue watch under ICICI offer on July 7th 2015 and have not received it yet. Whereas when I check the status on Provogue site, it shows it is already delivered. I checked with the shipping provider - Gojavas and they said the tracking ID is wrong from Provogue. The Provogue customer care is not responding to calls. The details are as follows: Shipment No: PROV337614 Merchant Order No:[protected] Tracking No: MUMPVGP481935 Order Amount:299.00 INR Transaction Date:July 7th 2015. Need asistance for delivering the order.

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2015

Gojavas Courier Customer Care's response Dear SMoulik, We read your concern and investigated the same.Your order stands delivered on 15th of July, which is very well within the Estimated date of delivery - 17th of july. Hope this has been resolved , incase not you may write to us on [protected]@gojavas.com for further queries. regards, Team Gojavas

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 13, 2015

Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Kindly mention the UID (a2ohy8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Jalgaon, Maharashtra

I HARSHAL Chavan from jalgaon ordered for sunglasses on 21st Jun 2015 with order no.[protected] but till date it is not delivered to my jalgaon address though I paid amount Rs. 1559.00 through net banking with citrus ref. No. [protected] on 21 Jun. As track order it shows order dispatch under processing. What is it's meaning and when will I get my order ?

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