Provogue India Complaints & Reviews

Dear Concern, On 18th Feb-15, I have ordered a Wrist watch [ Watch -101811-BK-022-F Black / 101811-BK-022-F] against the order no #[protected]. But still date, I havn't received the shipment. Please look into the matter for resolving the same. Regards Abin Basak [protected] / [protected] [protected]@rediffmail.com

Hi Team,

My name is Majid Miyanoor and this email is in reference to my Order no[protected], which I have placed on 27th February 2015 evening at 19:30 for a Provogue Watch (SKU # -103639-BK-022-F) on Provogue's website, as I got a promotional code from ICICI bank, that I can get this watch which is worth Rs.2499, only by paying Rs.299. I have paid rs.299/- through my Credit Card and have also received a confirmation email. However, when I track my order on the webiste, it still says, "Pending for Approval" and when I try calling Provogue's customer care number mentioned in the confirmation email[protected], the number continuously goes busy, despite of trying every 2 minutes. I'm trying the number everyday since 28th Feb'2015 since 10am till 6pm in the evening, but there is no response.

I have also sent many emails, but still there is no response for my email also. So, can you please tell me what is the status of my order and why is the customer care number always busy? Do you have a tie-up with ICICI bank or you are just luring customers into something which is not there? Do you guys really exist or is it some kind of misleading which is happening? Because, I have read many comments and got some reviews from my friends as well, that you guys are fraud, which has resulted into me asking you this question. Awaiting a positive and frank reply at the earliest.

Thanks & Regards,
Majid.M

Recenty i got a message from Kotak bank that they are going to offer Provogue watch worth 2499/- of paying 299/- delivery charges. So i thought to order it. After getting the product then i came to know that it's not even worthy of 100/- rupees. It's doesn't even value for 299/- rupees. After discussing the same to Kotak bank people. They said they it is ideally should be taken care by Provogue people. But Provogue team they don't even respond to mails. It's the worst customer care. My sincere advice is don't buy those products from any bank which states Provogue products. They are cheating customers and after all your follow up also they will not reply .

Dear Team, I have ordered watch from provogue.com ( Offer with icici bank) with order #[protected] & when i have try to track it is showing status cancelled but my account (Rs-299/-) have debited with reference # [protected]. Kindly resolve the issue or share order status. MY Mail ID -ahibaran.[protected]@gmail.com

Hello, I have ordered Wallet[protected]EA-028-F through icici provogue advertisement but not received yet. In my account, the status is showing complete. Javas tracking no : MUMPVGP383427 I had done the online payment Still now there is no call, mail or sms from your side Please look into the matter Thanks, Asif M

I have ordered Provogue ICICI offer Rs299/- mens watch brown color on 26 Feb 2015 and its still not delivered yet. I have made the payment thru My Debit Card VISA. No call and sms and tracking no provided yet. Kindly help me to get my order package delivered on time. As on provogue website when i track my order no. it is showing complete and already shipped.

Hi, I had placed an order no[protected] for shoes about 2 months back and I had done the payment online but I did not receive any delivery. Then in the month of Jan I received a call from Provogue and they said that the shoes are not in stock. Then I said to cancel the order. When I cancelled the order then they told me that I will receive my money back within 3 to 4 working days. But now its more than a month and I have not received my money back. I wrote to your customer care email [protected]@provogue.com multiple times but I did not get any reply. Is this the way you treat your customers who has truct on you?? I can say that your service is worst and its fake. If I do not receive any reply from Provogue then I will take leagle action against you with the help of my lawyer. Thanks, Nilesh Patil [protected]

Dear Sir/Madam, I ordered a Provogue watch through ICICI net banking under some ICICI Provogue Offer. Product Name : Watch -103639-EA-028-F Brown Order No. :[protected] Amount of Rs.2499/- has been debited from my account. Transaction Date & Time:Feb 21, 2015 11:27:04 AM Please cancel the order. Kindly do the needful. Thanks, Prajakta Parab. [protected]

As per ICICI credit card offer, we are order your watch. My order no. Is[protected] DT. 17.02.2015 but still date we are not received your watch & not received any information at your end. So pl. Look into the matter & send watch as earlier possible

I have ordered a provogue watch through provogue.com as per ICICI Bank offers on 30th Nov 2014. The order number is[protected] and inspite of follow ups from three months there is no resolution to this. Since 5th Feb 2015 they have stoped replying as well. Till 5th Jan 2015 they were saying we are delayed due to heavy orders and post that they said we are looking with the courier company and post that there are no response. I have emailed to [protected]@provogue.com so many times and even the JAVA AS the courier team is looped. Nobody is keen to reply. Although the watch doesn't cost much but it was a present to my brother as a gift on an occasion and they have ruin the moment and have been causing so much mental harassment. The order was placed to my brother directly through his account.

I have ordered a watch as i got with ICICI bank. My order no is[protected] . Firstly i received the watch late and then it has been only 2 months and the pin of the belt came off. Secondly it stopped working and when i went to the local watch shop they said that there is a problem with the machine and the same cannot be repaired . It has to be replaced. I could not understand how a new watch has such defects that too within 2 months?

Hi Team, I have ordered a provouge watch and My Order #[protected]placed on February 10, 2015 2:49:16 AM IST). When ever i check the status it shows complete. Can you please let me know what does it mean?. My concern is i didn't recieve my order and not able to track it. Need your assistance when can it be deliver?. Thanks, Srinivas K.

Hi, I am writing complain with reference to My Order No. Is[protected] dated 6th Feb 2015. I had ordered a provogue watch and I received the parcel on 12th Feb 2015 and was shocked to see that the watch was not present in the box. i.e. The box was empty. The same query sent to provogue site on 13th Feb 2015, But till now i didn’t get any reply form them. I requested your to send me the watch or arrange for a refund ASAP.

Hi Team, I had ordered 6 Provogue watches with ICICI scheme but one of them was defective. I tried contacting Provogue Customer care over the phone(+[protected] and email([protected]@rock.in, [protected]@provogue.com) but received no response from them. The phone number in fact is out of service. My order number is: #[protected] & invoice no - 6C[protected] Request you to take urgent and immediate action for either a refund or replacement of the defective watch. With regards Poonam makhija.[protected]@gmail.com

Your Merchant Transaction #[protected] on www.provogue.com was successful. Your order details are as below Merchant Order number: [protected] Citrus Reference Number: [protected] Order Amount: 299.00 INR Transaction Date & Time: Feb 07, 2015 12:47:22 PM this is order and date and full details of payment. why your shipping late?

I Aarti Dubey have made a online shopping from Provogue site with Order No.[protected]. The offer for ICICI customers were only Rs. 299 /- with Discount code ICICIN2014 . I have purchased the same with my ICICI Card & Rs. 2499/- have been deducted. I want cancel the order or provide the same at 299/-. Kinldy do the needful. Aarti Dubey M- [protected]

[protected] Forwarded message[protected]

From: Gaurav Bansal <[protected]@gmail.com>

Date: Sat, Feb 7, 2015 at 2:12 PM

Subject: Fwd: Provogue.com: New Order

To: [protected]@provogue.com


------dear sir

i have
received my watch but watch niddles not
work so plz sir give new watch my same address and no any phone no is working o[censored] plz
immidiate reply me this no [protected] and i[censored] do not reply then i will go
consumer foram.

gauarv


dear sir

i have
received my watch but watch niddles not properly work so plz sir give new watch
my same address

Your Order #[protected]placed on February 2, 2015 5:28:00 PM
IST)

I have ordered a provogue ladies watch(white) on the promotion offer for ICICI net banking users. I placed the order on[protected]. I opted for a new customer account creation option and placed the order using Internet banking. The order was successfully placed but neither any message nor any email for my order confirmation has been provided to me. Then i tried to contact them via [protected]@provogue.com by sending multiple emails. Most of their customer service numbers are either temporarily out of service else some which are picked up by any one (they are 1st saying yes it is provogue and when i ask about the complain they are either disconnecting or saying wrong number.) Following details are used while placing order: [protected]@gmail.com Shipping city-751030 Bhubaneswar ammount-299 Bellow i copied from the transaction details that are available in my account. 06/02/2015 BIL/[protected]/Jhia ra Ghala/PROVOGUE0 Dr. 299.00

I had bought a white Female watch through the ICICI integration on January 9, 2015 (ORDER #[protected], and I gifted it to my cousin on her birthday day. But when she opened it, there few scratches on it and it was a defective kind of piece and I was in a real embaresing position.

I have placed an order with the Order #[protected]placed on February 6, 2015 12:27:58 PM IST) the SKU of the item is 103646-WH-283-F. I placed this order just a couple of hours ago. Now I wanted to cancel that order. When called this number I am getting a message that "this number does not exist". please help me in cancelling this order and refund my money of Rs. 299.