| Address: Bangalore, Karnataka |
i have booked a Provogue Wrist watch using my ICICI promotional voucher code ICICI2014, according to this Voucher is offer price is Rs.299/- instead of Rs.2499/-, but my credit is debited with Rs.2499/-. this is my order No Order #[protected] at time of booking the final price shown to me before to payment gateway was Rs. 299/- later when the payment was completed directly Rs.2499/- is being deducted my card. we have tried contacting the ICICI Bank and the Provogue Company people, The bank has replied that they will refund the money and send me SMS stating the money will be refunded to my Account in 2 days, but i had not received any SMS from bank even after 2 hrs, later when i tired calling the Customer care for the SMS, they updated me that i should call the Provogue Company for this, when i explaine dthe entire procedure again they said that they will get back to me in 2 days and kindly cancel my order and refund my money back to my account.
Provogue India customer support has been notified about the posted complaint.