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Provogue India Complaints & Reviews

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Updated: Apr 19, 2025
Complaints 881
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210
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Provogue India reviews & complaints page 26

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N
naikkunal
from Mumbai, Maharashtra
Aug 25, 2015
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Address: Mumbai City, Maharashtra

Hi, I had made an order on 30th July 2015 for provogue watch through ICICI internet banking. The sum of Rs. 299/- was deducted from my account. I received an email regarding the dispatch of the product, but i have not received call for delivery. Now, the order status says complete. I couldn't even call a customer care also. Following are the details of the order: SKU-103646-WH-283-F ITEM -WATCH -103646-WH-283-F WHITE ORDER #[protected] Could you please provide an update on the same. What have I supposed to do?
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    kvkyaso
    from Bengaluru, Karnataka
    Aug 24, 2015
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    Address: Bangalore, Karnataka

    I have ordered a watch from provogue under an offer from ICICI bank. I paid amount of 598 on 4th August 2015. But till now i didn't get any response about the product. I mailed customer care also but not getting any response from the company. customer care numbers provided are also not working (either it says busy or no one attends). My order number is[protected] &[protected]
    Provogue India customer support has been notified about the posted complaint.
    Dear Customer (kvkyaso),

    We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a2u0qt) in the subject line.

    Regards,
    ICICI Bank Customer Service Team
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      R
      rajendermaleyla
      from Hyderabad, Telangana
      Aug 24, 2015
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      Address: Hyderabad, Andhra Pradesh

      I have ordered a watch from provogue under an offer from ICICI bank. I paid amount of 299 on 4th August 2015. But till now i didn't get any response about the product. I mailed customer care also but as usual not getting any response from the company. customer care numbers provided are also not working (either it says busy or no one attends). My order number is[protected]. Attaching the snapshot of the provogue my order page
      +1 photos
      Provogue India customer support has been notified about the posted complaint.
      Mine also received too late. But it came eventually
      Dear Mr. Maleyla,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2tzxx) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Anjali KUMAR jaiswal
        from Mumbai, Maharashtra
        Aug 23, 2015
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        Address: New Delhi, Delhi

        I have placed an order for the provogue watch as per promotional offer with ICICI bank on 5th August but I have not received any confirmation yet while money got debited and order placed successfully. Please click and do the needful my order no is[protected].
        Provogue India customer support has been notified about the posted complaint.
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          manju97
          from Mumbai, Maharashtra
          Aug 22, 2015
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          Address: Nagpur, Maharashtra

          I ordered a provogue watch vide order number[protected]. next day I requested to change the watch with another watch under same scheme with same cost which is a lady's watch. till date no reply no feed back has been given. no body responds customer care numbers and emails. want to know if my request has been entertained? when I am geeting my watch?
          Provogue India customer support has been notified about the posted complaint.
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            K
            krishvishal
            Aug 22, 2015
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            Address: Bhandara, Maharashtra

            Sir, I have to track the given AWB/CONSIGNMENT no. Of gojavas courier. As. MUMPVGP518899 but showing invalid consignment number. I have to called gojavas customer service to track the same said wrong consignment number. Order no.[protected]. (Provogue watch) & status also showing wrong as complete having shipment no.[protected]. Please make correction and resolve the problem. Regards, Vishal Gaidhane Mob. No. [protected]
            Provogue India customer support has been notified about the posted complaint.
            Its enough for me that still i have not receive me ordered item & not reply for any . I request you please take a legal action against Provogue & icici provogue offer as they are receive a money from no. Of customers like me & not sent an ordered item.
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              S
              sumana s
              from Bengaluru, Karnataka
              Aug 21, 2015
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              Address: Bangalore, Karnataka

              I ordered a provogue watch under ICICI offer on July 31st 2015 and have not received it yet (Order numbers: #[protected] and #[protected] Whereas when I check the status on Provogue site, it says order is cancelled. But the amount is not refunded back yet. Also, Customer care number is not reachable. Please deliver the order or refund the amount back.
              Provogue India customer support has been notified about the posted complaint.
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                S
                satyendragupta007
                from Bengaluru, Karnataka
                Aug 21, 2015
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                Address: Mumbai City, Maharashtra

                I ordered a Provogue watch on 28/07/2015 order no.[protected]. It was delivered on 21/08/2015. When i opened the box, i found a defected watch. Please Re-send me a fresh watch as ordered and you can collect the defective watch. mobile no. [protected]
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                Provogue India customer support has been notified about the posted complaint.
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                  Apurva Anil
                  from Proddatur, Andhra Pradesh
                  Aug 21, 2015
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                  Address: Gautam Buddh Nagar, Uttar Pradesh

                  1)i had placed an order for provogue watch, which is under an offer with icici bank. 2)i made the payment on august 5th, i got the confirmation of payment, but there is no news abt the product dispatch, its already 16 days now. 3) shockingly many people have similar complaint of non delivery of product and poor customer care service, i looked for every possible customer care number but none of the no.s are functional. this is aweful 4) i want my product asap or i want the refund, if not i will be forced to take legal action owing to the fact that, many people have similar complaints. 5) my order no. is #[protected] 6) my mailid - apurva.[protected]@gmail.com
                  Provogue India customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  I had ordered a provogue watch under ICICI offer on July 31st 2015 and have not received it yet (Order numbers: #[protected] and #[protected]. Amount is debited from my account.

                  Whereas when I check the status on Provogue site, it says order is cancelled. But the amount is not refunded back yet.

                  Also, Customer care number is not reachable.

                  Please deliver the order or refund the amount back.
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                    R
                    Richa George
                    from Mumbai, Maharashtra
                    Aug 21, 2015
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                    Address: Kurukshetra, Haryana

                    I ordered a Provogue wrist watch (Watch -103639-EA-028-F Brown) through online shopping on 8th August, and its been 16 days there is no information about dispatch of watch. Order No.[protected]placed on August 8, 2015 4:19:56 PM IST). Kindly provide information regarding the dispatch of watch.
                    Provogue India customer support has been notified about the posted complaint.
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                      R
                      rajeev19kumar84
                      from Delhi, Delhi
                      Aug 20, 2015
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                      Not delivering the product

                      Address: New Delhi, Delhi

                      I have ordered a watch from provogue under an offer from ICICI bank. Provogue has deducted an amount of 299 from my account on 7th August 2015. The status of my order as of 20th August 2015 is Processing and this has been in processing from the order date. The customer care numbers provided are also not working (either it says busy or no one attends). My order number is[protected]. Attaching the snapshot of the provogue my order page...
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                      krishvishal
                      Aug 19, 2015
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                      Address: Bhandara, Maharashtra

                      I have ordered provogue watch as on 31 july 15 having order no.[protected] & today's completed 21 days but still status showing under dispatch. I have called too much time on given contact no. By Provogue but no one receive a phone..I have spend Rs 299 as per Icici offers.plz resolve the above issue immediately or refund me my money. Regards. Vishal Gaidhane
                      Provogue India customer support has been notified about the posted complaint.
                      Still provogue not taken any action on given complaint.
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                        Bhavin001
                        from Ahmedabad, Gujarat
                        Aug 19, 2015
                        Resolved
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                        Address: Ahmedabad, Gujarat

                        Hi, I ordered also ordered provogue watch on 07 August 2015 and made the payment through ICICI net banking. I got confirmation mail stating payment is successful with order id[protected]. 20 days has passed and still Provogue website shows order status as PROCESSING (UNDER DISPATCH) & NO TRACKING INFORMATION AVAILABLE. I tried to contact customer care service[protected] &[protected]. Sometimes number is busy or out of reach. When phone is ringing then there is no body to pick up the phone. It is shocking to know that well reputed brand like Provogue has this kind of pathetic, louse and sluggish customer care service. I place this order online because ICICI Bank has tie-up with Provogue but now I feel that ICICI Bank is loosing their reputation due to tie-up with this kind of lousy, sluggish and bogus firm. I hope to get solution as soon as possible Thanks in anticipation.
                        Complaint marked as Resolved 
                        Today on 3rd September I have received watch at home. It is in good condition. Thanks a lot for your effort, action and help.
                        Provogue India customer support has been notified about the posted complaint.
                        Aug 19, 2015
                        Updated by Bhavin001
                        Hi, I have placed online order of provogue watch on 07 August 2015 and made the payment through ICICI net banking. I already receive order confirmation via email stating payment is successful with order id[protected]. 12 days has passed and still Provogue website shows order status as PROCESSING (UNDER DISPATCH) & NO TRACKING INFORMATION AVAILABLE. I tried to contact customer care service[protected] &[protected]. Sometimes number is busy or out of reach. When phone is ringing then there is no body to pick up the phone. It is shocking to know that well reputed brand like Provogue has this kind of pathetic, louse and sluggish customer care service. I place this online order because ICICI Bank has tie-up with Provogue but now I feel that ICICI Bank is loosing their reputation due to tie-up with this kind of lousy, sluggish and bogus firm. I hope to get solution as soon as possible Thanks in anticipation.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2tstl) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        I place order on 7th August and today there is 27th August. Almost 20 days has been passed but still Product has not been delivered. I do get email from ICICI Care & Provogue Team for the assurance of delivery but here the main question is when somebody sends something from USA to India It gets delivered within 5 to 6 days while here Provogue Team has to deliver product from Mumbai to Ahmedabad and both are within India still It takes more than 20 days. It is very much pathetic, lousy and sluggish. I fail to understand why Provogue Team needs so much time to deliver one simple watch.
                        I placed an watch on 30th july till now i didnt received by it is showing as delivery completed
                        i am tring to reach on phone but nobody responds. Even i got invoice also. Its been almost a month i thing provogue has been successful in making many people fools.
                        Its not the matter of money but we lots trust on them.

                        Thanks alot...
                        https://en.wikipedia.org/wiki/Salil_Chaturvedi. Director of Provogue was once arrested in Drug case. He was able to get clean chit in this case but according to me, when Director's name was involved in crime I think there is no wonder that even Company has lost its reputation due to lousiness about delivery. It is woven in company's ethics. ICICI Bank has to be careful in choosing their online shopping partner after doing complete study.
                        I had ordered a watch from Provogue with an offer of HDFC bank. It's been more than 5 days since I'm continuously trying to reach them as I have to make a few changes in my order but there is no one to pick up the phone and I have sent Provogue mails also but they aren't replying. Really it was a wrong decision to buy something just by the brand name. I should have read its reviews first and then ordered something from such a pathetic service provider and customer befooling company..

                        Order is not delivered yet

                        I have ordered Provogue watch on 15the Nov 2014. Its not delivered yet. Order No. :[protected]
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                          Bhavin001
                          from Ahmedabad, Gujarat
                          Aug 19, 2015
                          Resolved
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                          Resolved

                          Address: Ahmedabad, Gujarat

                          I placed an online order for Provogue Watch under ICICI offer on 07 August 2015. I already receive order confirmation by email. (Order #[protected] & provogue website shows order status as PROCESSING (UNDER DISPATCH) & NO TRACKING INFORMATION AVAILABLE. 12 days already passed and today on 19th August 2015 I have checked the order status and it shows the same result. I tried to call their customer care service[protected],[protected] but sometimes phone is busy or out of reach. When phone is ringing then there is no body to pick up the phone. It is pathetic and shocking to know that reputed brand like Provogue has this kind of pathetic, lousy and sluggish customer care service. I have place this order cause ICICI has a tie-up with Provogue but now I feel that ICICI Bank is loosing their reputation due to tie-up with this kind of lousy and bogus firm. Even I am shocked to know that there is end no. of complaints against Provogue in the same forum. I hope to get solution of this problem as soon as possible. Thanks in anticipation.
                          Complaint marked as Resolved 
                          Today on 3rd September I have received Provogue Watch at home. It is in good condition. Thank you everybody whoever help me to resolve this matter. Regards, Bhavin
                          Provogue India customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2tuzs) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            C
                            Chetali Sehgal
                            from Mumbai, Maharashtra
                            Aug 19, 2015
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                            Address: New Delhi, Delhi

                            I have not received order till date as i have order these 10 dayus before
                            Order details
                            Order no name status awb number link
                            [protected] chetali processing
                            (Under dispatch) no tracking information available

                            Order details
                            Order no name status awb number link
                            [protected] chetali processing
                            (Under dispatch) no tracking information available


                            Order details
                            Order no name status awb number link
                            [protected] chetali processing
                            (Under dispatch) no tracking information available
                            Provogue India customer support has been notified about the posted complaint.
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                              Ravi kumar singh8
                              from Noida, Uttar Pradesh
                              Aug 19, 2015
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                              Address: New Delhi, Delhi

                              Dear team i was purchase a watch from provogue site with coupon of icici bank at14/08/2015 but still it is showing under dispatch. i sent many mail to provogue care but no action is taken by them and dont give any reply of my mail my order number is[protected]
                              Provogue India customer support has been notified about the posted complaint.
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                                V
                                vinodv
                                from Mumbai, Maharashtra
                                Aug 19, 2015
                                Resolved
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                                Resolved

                                Address: Chennai, Tamil Nadu

                                Dear Team,
                                I have ordered a watch from provogue under an offer from ICICI bank. Provogue has deducted an amount of 299 from my account on 4th August 2015. The status of my order as of 19th August 2015 is Processing and this has been in processing from the order date. The customer care numbers provided are also not working (either it says busy or no one attends). My order number is[protected]. Attaching the snapshot of the provogue my order page
                                +1 photos
                                Complaint marked as Resolved 
                                Delivered the product after 30 days, The product is very cheap quality. We can get a better product from the street vendors for half the price. Don't buy this product.
                                Provogue India customer support has been notified about the posted complaint.
                                Delivered after 30 days, But quality is not good, We could get a better watch from street vendors for this amount.
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                                  sarath chandra reddy Jampani
                                  from Hyderabad, Telangana
                                  Aug 19, 2015
                                  Resolved
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                                  Resolved

                                  Address: Hyderabad, Andhra Pradesh

                                  Hi, I ordered also ordered provogue watch on 30 JULY 2015 and made the payment through ICICI net banking. I got confirmation mail stating payment is successful with order id[protected]. Its been 20 days and I didn't get any update from provogue team. When I check the order status in provogue website, its showing Processing from the day beginning. I sent mail to [protected]@provogue.com and also to [protected]@icicibank.com but its of no use. I didn't get any reply from them. I also tried their Customer Care No:[protected] which is not working either, it always says line busy.
                                  Aug 17, 2017
                                  Complaint marked as Resolved 
                                  Resolved
                                  Provogue India customer support has been notified about the posted complaint.
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                                    Kaarthik Jaganathan
                                    from Bengaluru, Karnataka
                                    Aug 19, 2015
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                                    Address: Bangalore, Karnataka

                                    I ordered 103732-BK-002-f with kmbpr299 promo code with kotak bank net banking and paid rs. 299 as delivery charge i ordered on 08/08/2015 but still now i didnt received the produce oeder id is #[protected] but it showing delivery complete i m not gdtting reply from.customer care if dont receive the product soon i will esclate this to consumer court
                                    Provogue India customer support has been notified about the posted complaint.
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                                      Kedar Chand Kumawat
                                      from Chennai, Tamil Nadu
                                      Aug 18, 2015
                                      Resolved
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                                      Resolved

                                      Address: Jaipur, Rajasthan

                                      Dear Team, I have ordered a wrist watch from your site today but not receiving any confirmation about order from your end, pl send a confirmation mail about my order. Name- Kedar Chand Kumawat DOB[protected] Address-Aircel Ltd., 1st floor, Dainik Navjyoti Building, Amrapali Circle, Vaishali Nagar, Jaipur-302021 (Raj) (India). Product Details- Watch – 100780-WH-283-F-White Payment Method- ICICI Credit Card Paid amt. Rs299/- as delivery/handling charges PROMO Code ICICI2014 Offered by ICICI bank on credit card.
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      Provogue India customer support has been notified about the posted complaint.
                                      Dear Mr. Kumar,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2tq5l) in the subject line of your email. Our official will assist you.

                                      Regards, I
                                      CICI Bank Customer Service Team
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