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Provogue India Complaints & Reviews

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1.2
Updated: Apr 19, 2025
Complaints 885
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210
Unresolved
675
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A
Alsp Venkateswarlu
from Mumbai, Maharashtra
Jan 3, 2015
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Address: Hyderabad, Andhra Pradesh

Dear team, Till now order No:[protected] not completed i.e. watch is not received physically. In this regard, i already sent the mail to - [protected]@provogue.com, but till now we are not received any reply... Why this much time taken for dispatch the watch.. Pls check & revert, dispatch the order immediately. Till now we are not received any call from your end & I called many times to ur customer care no[protected] /[protected], but always it is busy. So, pls take serious action from your end & dispatch the stock the immediately or else return to our money. Thanks & Regards, A.Venkateswarlu [protected]
Provogue India customer support has been notified about the posted complaint.
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Dear team,

still nobody called to me from Provouge company & pls share the Correct customer care no of Provouge..

If my stock is not delivered we will file the case at consumer court...

So Pls revert immediately...


A.Venkateswarlu
[protected]
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    K
    kumaraguru.s
    from Chennai, Tamil Nadu
    Jan 2, 2015
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    Address: Mumbai City, Maharashtra

    Dear Team, I have ordered my watch with order number[protected] on 5th Dec 2014. The item is not received to me. They shifted item through gojavas courier services. The gojavas was rejected the item due to that parcel was opened stage. They return back to provogue. I contacted provogue customer care and asked them to make reissue the item. But still I did not receive the item. Please resolve the issue asasp. Thanks, Guru.S
    Provogue India customer support has been notified about the posted complaint.
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      K
      kumaraguru.s
      from Chennai, Tamil Nadu
      Jan 2, 2015
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      Address: Mumbai City, Maharashtra

      Dear Team, I have ordered my watch with order no[protected] on 5th Dec 2014. The watch was shifted through gojavas. But they rejected that due to parcel was opened status. I called Provogue customer care to place reorder. They confirmed me to place the reorder my item. After that I did not get information about my item. They never attend customer care number. Please try to resolve my issue. Thanks, Guru.S
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        S
        skmrbalaji
        Dec 31, 2014
        Resolved
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        Address: Chennai, Tamil Nadu

        Hello, I have sent 3 enquiry requests to Provogue customer care but either I didn't get any response or it is not serviced yet. I received an email and SMS confirming my orders were shipped 20 days back on 09-Dec-2014. But on tracking with gojavas (the delivery merchant) they are saying as below. mumpvgp319276 and mumpvgp319277-same concern package is not recived... Could you please verify from your end on my orders? Also if you are unable to fulfill, please return my money back.
        Aug 14, 2020
        Complaint marked as Resolved 
        Provogue India customer support has been notified about the posted complaint.
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          P
          provogue
          from Chennai, Tamil Nadu
          Dec 31, 2014
          Resolved
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          Resolved

          Address: Chennai, Tamil Nadu

          Hi, I ordered provogue watch on 10 NOV 2014 and made the payment through ICICI net banking via Credit Card. My Order No#[protected]. Since then I have been trying to check the status of my order on the online portal but no use. There is no update about the correct status of my order. I tried to reach customer care number mentioned in the website and wrote mails. No replies to emails and nobody is replying the call either which is frustrating me now a lot!! Later i approached the courier service i.e Delhivery.They said that they have cancelled the order and have returned the shipment to Provogue.Now what is this, i didnt receive any call or anything regarding this matter. Very poor service.!!! I want to know when it will be redelivered or i just want my money back with such poor service.
          Aug 14, 2020
          Complaint marked as Resolved 
          Provogue India customer support has been notified about the posted complaint.
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          Any update on this complaint?
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          Team,
          Any update on this complaint.It is 10 days now!!!
          Reply
          team,

          any update??
          Reply
          its been one month since i raised this complaint
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            A
            ajay000312
            from Mumbai, Maharashtra
            Dec 30, 2014
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            Address: Pune, Maharashtra

            Dear Sir, Still i am waiting for Reply or confirmation for the Watch Offer from ICICI and 3 times money deducted from my account and only 3rd time it got Invoiced but still i didn't received my 2 transaction failed amount which is 598 INR and didn't received the Watch for Order No[protected] Dated on 19.12.2014 Pl find the attached Invoice and Order no also ICICI bank Transaction Snap also attached.Pl Do the needful and revert urgently.
            Aug 14, 2020
            Complaint marked as Resolved 
            Provogue India customer support has been notified about the posted complaint.
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              S
              Shivprasad Rameshappa Bawage Nandedkar
              from Pune, Maharashtra
              Dec 30, 2014
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              Address: Pune, Maharashtra

              Hi, I order watch on 29 Nov 2014 but still i didn't received that watch yet.(Order No[protected] I checked status, it is showing as per attached. Docket No MUMPVGP319204 also generated on 9 Dec 2014. As per the conversation with Gojavas customer care.The product has been return to Provogue as per your request.Could you please advise when can i get my product.Please advise on my status. Thanks, Shivprasad Bawage Mob No [protected] Email ID: [protected]@gmail.com Address: Flat No 3 A wings Matoshre Park, 60 Ft Road back Amrut Sweet Pimple Gurav Pune 411061 ORDER NO:[protected] NAME: SHIVPRASAD STATUS: COMPLETE AWB NUMBER LINK: NO TRACKING INFORMATION AVAILABLE
              Provogue India customer support has been notified about the posted complaint.
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                P
                prasadanu1996
                from Hyderabad, Telangana
                Dec 29, 2014
                Resolved
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                Resolved

                Address: Hyderabad, Andhra Pradesh

                Hai i had a womens watch the follwing details SKU code 103646-WH-283-F PRODUCT WATCH-WHITE INVOICE NO:6C[protected] ORDERNO:[protected] DIDNOT WORKING FROM THE[protected] PLEASE PROVIDE THE SERVICING CENTER ADDRESS IN HYD LOCATION CHANDANAGAR
                Aug 14, 2020
                Complaint marked as Resolved 
                Provogue India customer support has been notified about the posted complaint.
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                Dear Customer,

                Our customer executive will call you and guide on the replacement procedure.


                Regards,
                Provogue Care
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                  P
                  Prach33
                  from Pune, Maharashtra
                  Dec 29, 2014
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                  Address: Pune, Maharashtra

                  Hi, I had order 3 Provogue men watches on 30th November 2014 and had not yet received the delivery. Every time i received the e-mail regarding dispatch of my watches but no delivery till date. Service is very pathetic. I want the watches as soon as possible or else refund the amount of Rs.900/- for 3 watches. Please resolve it asap. Watches are in the name of Prachi.Telgu Order #:[protected] Order #:[protected] Order #:[protected]
                  Provogue India customer support has been notified about the posted complaint.
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                    C
                    chinthadurga
                    from Gurgaon, Haryana
                    Dec 29, 2014
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                    Address: Mysore, Karnataka

                    I was ordered 2 white colour ladies watches from ICICI offer zone.and for one watch extra amount was deducted as 2499 .So I want cancel the two orders. My order no's are: [protected] [protected] Ordered date:24 th December. So please cancel the two orders and refund my amount back as soon as possible
                    Provogue India customer support has been notified about the posted complaint.
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                      K
                      ksudheerkrishna
                      from Delhi, Delhi
                      Dec 29, 2014
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                      Address: Chennai, Tamil Nadu

                      Hi, I have made an order because of their delay in processing(4weeks) i told them to cancel the order. So they cancelled my order and its been 3weeks still i didnt recieve any refund. order num :[protected] please look into this. Thanks Sudheer +91 [protected]
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                        C
                        cdeepti
                        from Chennai, Tamil Nadu
                        Dec 27, 2014
                        Resolved
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                        Address: Pune, Maharashtra

                        Dear Team, I have made a online purchase of Provogue brown belt watch on 08 Oct 2014 for one of my friend.But till today does not received my order.I don't have order no. with me, but following are the transaction detail in my ICICI bank account statement.BIL/[protected]/DEEPTI W2/PROVOGUE0158004Rs.299Dt. 08/10/2014ICICI A/c. No. :[protected]Kindly inform me about my order status. After mailed above in Ur care mail id, i have recived the reply as below: Dear customer, Your product has been dispatched and it is in transit. We have instructed to the courier service provider to deliver the product to you ASAP. Thanks for your support and loyalty. Warm Regards, Sameer. HOWEVER STILL I HAVE NOT RECIVED MY WATCH. CHECK THIS AS SSON AS POSSIBLE, , , , I AM SO ANGRY ON SAME, ,
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Provogue India customer support has been notified about the posted complaint.
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                          A
                          Ajay Ganjre
                          Dec 26, 2014
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                          Address: Pune, Maharashtra

                          Hi, I have not received my watch yet and i have booked it on 30th Nov 2014 and it is almost 28 days and i have not received yet and as per your policy you will delivered it within 21 days so please let me know who will responsible for this and please return my money with interest. Regards, Ajay Ganjre please conatct me ASAP [protected]@gmail.com [protected]
                          Provogue India customer support has been notified about the posted complaint.
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                            A
                            avinashyd04
                            from Raipur, Chhattisgarh
                            Dec 26, 2014
                            Resolved
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                            Resolved

                            Dear Sir, I ordered a watch from provogue with order no[protected] on 08/11/2014 I didn't receive my order also the status on follow-up shows complete. I have already mailed the company for that but no response came. Therefore please intervene in the matter as Provogue is neither returning my money nor purchased material. My Mob no-[protected]
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Provogue India customer support has been notified about the posted complaint.
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                              A
                              atharkhan3
                              from Hyderabad, Telangana
                              Dec 25, 2014
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                              Address: Hyderabad, Andhra Pradesh

                              I have placed 6 orders (wrist watches). And only one has dispatched from provogue. And remainig all are still under process. i placed on 12/20/14 and my order numbers are[protected],[protected],[protected],[protected],[protected]. iam trying to reach provogue to check the status, but no one responded. Please help me this
                              Provogue India customer support has been notified about the posted complaint.
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                              hey, I faced worse than this with provogue, go and post the complaints in provogue fb page, ... i got my money back in a day... ruin their reputation there...it worked for me
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                                V
                                VENU GOPAL REDDY G
                                from Chennai, Tamil Nadu
                                Dec 24, 2014
                                Resolved
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                                Resolved

                                Address: Chennai, Tamil Nadu

                                Order # Date Ship To Order Total Status [protected]/22/14 SITA RAMI Rs.299 Processing(Under Dispatch) Order # Date Ship To Order Total Status [protected]/23/14 RAMA KRISHNA Rs.299 Processing(Under Dispatch) We Ordered[protected],[protected] with respective dates 12/22/14, 12/23/14. no update & no responce for emails from [protected]@provogue.com & [protected]@provogue.com Please kindly let me know the Status. This is not fair adding MINUS(-) points in Online shopping, provogue & Loose market Online Support & Delivery Failure issues.In Deliverying goods & customer Support & any kind of customer issues. Mouth talk will surely Damage the provogue company reputation & will impact Online SALE ALOT. Thanks,
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Provogue India customer support has been notified about the posted complaint.
                                Dec 24, 2014
                                Updated by VENU GOPAL REDDY G                                 Order #[protected][protected]
                                Date[protected]----- 12/22/14
                                Status[protected]----- Processing(Under Dispatch)


                                Order #[protected][protected]
                                Date[protected]----- 12/23/14
                                Status[protected]---- Processing(Under Dispatch)
                                View replies
                                What is update on this issue...?? what the ICICI or Provogue are doing
                                on this..?? Are you returning money to customers or delivering watch to
                                those who have paid for this???
                                Reply
                                hey, I faced worse than this with provogue, go and post the complaints in provogue fb page, ... i got my money back in a day... ruin their reputation there...it worked for me
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                                  G
                                  Gaurav Thosani
                                  from Pune, Maharashtra
                                  Dec 22, 2014
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                                  Address: Mumbai City, Maharashtra

                                  What a Pathetic service from Provogue. I placed an order on Provogue with ICICI offer. The order #[protected]. When i received the watch i received the same in broken state. I straightaway mailed their customer care. The said "Customer Care" replied to me saying it will be replaced as it is under warranty. But till today I have not heard from anyone of their so called "Customer Care". I am attaching the picture of the watch as in received state. Lets see if this forum can help me. regards
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                                    D
                                    Daakshi
                                    from Gurgaon, Haryana
                                    Dec 21, 2014
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                                    Address: Pune, Maharashtra

                                    Hi, I have ordered a wrist watch online on Novemver29, 2014 with order number #[protected]. On checking the order status online, it is showing 'Delivered' but it has not been delivered by me yet. Please help me with the situation. Thanks.
                                    Provogue India customer support has been notified about the posted complaint.
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                                    hey, I faced worse than this with provogue, go and post the complaints in provogue fb page, ... i got my money back in a day... ruin their reputation there...it worked for me
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                                      H
                                      Huzi
                                      from Aurangabad, Maharashtra
                                      Dec 20, 2014
                                      Resolved
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                                      Address: Pune, Maharashtra

                                      Hello. I ordered(ORDER NO:[protected] a watch from Provogue under ICICI back 299/- Scheme . The watch which is received is a defective one and it is not working . I am trying to call customer care and the call is not getting connected. Can you please arrange a replacement asap Order NO :[protected] SKU : 103639-EA-028-F( Brown Coloured Watch ) Thanks, Adnan Poonawala [protected] Email: [protected]@gmail.com
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      View replies
                                      Hello. I ordered(ORDER NO:[protected] a watch from Provogue under ICICI back 299/- Scheme . The watch which is received is a defective one and it is not working . I am trying to call customer care and the call is not getting connected, Sent an e-mail still no response. Can you please arrange a replacement asap Order NO :[protected].Thanks, Sanjay Arakeri [protected] Email: [protected]@gmail.com. I wasted lot of time and not sure anything will happen on this.
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                                        A
                                        avinash2407
                                        from Bengaluru, Karnataka
                                        Dec 19, 2014
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                                        Address: Bangalore, Karnataka

                                        Hi, I have ordered provogue watch with icici offer last month but till now i dint got the watch, as per the company mail they mentioned that it will be get between 7-21 days but it almost completed 1 month so till now i dint got watch. As a one of the brand company is doing these type of delay so how can we trust in future... My order is[protected] i was surprised to see the. status still it is Under process only
                                        Provogue India customer support has been notified about the posted complaint.
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                                        Hello Team,

                                        I have ordered Provouge watch on 13th december 2014 with Tracking No : MUMPVGP323560. But still today i haven't received the watch.

                                        Please look into this issue and let me know the update ASAP. Please reach me @+91 [protected] if you need any more information in this regard.

                                        Thanks,
                                        Vikram Palagiri
                                        Reply
                                        Dear Mr. Avinash,

                                        We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer 'a02rut' in the subject line.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Reply

                                        provogue ICICI offer watch not delivered

                                        Hi Team, below is the status of the my order : Order # Order date Status [protected] 10/28/14 Processing Please check asap and do the needful. Thanks
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