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Provogue India Complaints & Reviews

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1.2
Updated: Apr 19, 2025
Complaints 881
Resolved
210
Unresolved
671
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S
sjfaridi
from Samastipur, Bihar
Jan 20, 2015
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Address: Samastipur, Bihar

I booked one wallet on 10/11/2014 with Order No.[protected] and I get confirmation mail dated.12/11/2014 from Provogue in that they mentioned that order no.[protected] has been dispatch with first flight courier tracking no.B991Q7670345.But till today I didn't receive the wallet.I called customer care but they are not responding.That is why I send so many mail to customer care, but no reply from them till date.
+1 photos
Provogue India customer support has been notified about the posted complaint.
Feb 19, 2015
Updated by sjfaridi Please resolve this issue ASAP
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    kirdav
    from Bengaluru, Karnataka
    Jan 20, 2015
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    Resolved

    Address: Mumbai City, Maharashtra

    Hi Team, I have placed order on 25 Dec, 2014 for wallet offered by ICICI. Almost 25 days are over and you didn't delivered it. May I know the reason? Details are as below: Merchant Order number: [protected] Transaction Reference Number: [protected] Order Amount: 299.00 INR Transaction Date & Time: Dec 25, 2014 12:04:39 PM
    Aug 5, 2021
    Complaint marked as Resolved 
    Provogue India customer support has been notified about the posted complaint.
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    Dear Customer,

    We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer 'a054sj' in the subject line.

    Regards,
    ICICI Bank Customer Service Team
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      R
      Rajanishkarla
      from Mumbai, Maharashtra
      Jan 19, 2015
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      Address: Bangalore, Karnataka

      I bought wallet, which came in offer with ICICI bank. The product is Wallet[protected]EA-028-F and price they mentioned 999/-. They charged 299/- for handling, where the wallet free in ICICI bank promotions. Please don't cheat customers with wallet doesn't worth 100/- and made of rexine not leather.
      Provogue India customer support has been notified about the posted complaint.
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        E
        Er Ankit S Sharma
        from Mumbai, Maharashtra
        Jan 19, 2015
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        Address: Jaipur, Rajasthan

        I HAVE PURCHASED A WALLET ONLINE FROM YOUR WEBSITE, PAYMENT WAS SUCCESSFUL AND MY ACCOUNT WAS DEBITED, BUT I HAVE RECEIVED NEITHER WALLET NOR ANY KIND OF REFUND, NOW THERE IS NOT ANY KIND OF RESPONSE FROM THE WEBSITE AS IT IS SHOWING THAT MY ORDER IS CANCELLED, I HAVE SENT SO MANY E MAILS AT [protected]@provogue.com REGARDING MY ISSUE BUT GOT NO RESPONSE, SO MANY PHONE CALLS TO CUSTOMER CARE, BUT THEY ARE NOT PICKING IT, THIS IS , WHAT THE HELL ARE THESE GUYS DOING, SO SUGGESTION TO ALL DONT PURCHASE ANY PRODUCT FROM THEM, COMPLETELY FRAUD COMPANY. ORDER NUMBER:[protected] TRANSACTION NUMBER: [protected] PAYMENT THROUGH CITRUS PAYMENT GATEWAY.
        Provogue India customer support has been notified about the posted complaint.
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        I HAVE PURCHASED A WALLET ONLINE FROM YOUR WEBSITE, PAYMENT WAS SUCCESSFUL AND MY ACCOUNT WAS DEBITED, BUT I HAVE RECEIVED NEITHER WALLET NOR ANY KIND OF REFUND, NOW THERE IS NOT ANY KIND OF RESPONSE FROM THE WEBSITE AS IT IS SHOWING THAT MY ORDER IS CANCELLED, I HAVE SENT SO MANY E MAILS AT [protected]@provogue.com REGARDING MY ISSUE BUT GOT NO RESPONSE, SO MANY PHONE CALLS TO CUSTOMER CARE, BUT THEY ARE NOT PICKING IT, THIS IS , WHAT THE HELL ARE THESE GUYS DOING, SO SUGGESTION TO ALL DONT PURCHASE ANY PRODUCT FROM THEM, COMPLETELY FRAUD COMPANY. ORDER NUMBER:[protected] TRANSACTION NUMBER: [protected] PAYMENT THROUGH CITRUS PAYMENT GATEWAY.
        Reply
        https://m.facebook.com/story.php?story_fbid=[protected]&id=[protected]&r...⇄ read before you act..


        STILL, NO RESPONSE FROM PROVOGUE. VERY BAD. :-(
        Reply

        didnt get watch still ordered one week before only

        i have ordered provogue watch but i didnt get it.. my money had deducted plz kindly give watch or return money
        Reply

        Cancel the order

        Hi, I want to cancel the order in Provogue online site, their is no cancel option for specific order. How to do this?Can u pls help me?
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          P
          pep patel
          from Mumbai, Maharashtra
          Jan 19, 2015
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          Address: Mumbai City, Maharashtra

          I have order watch online my order no. is[protected] as per your company policy delivery should be received within 21 days but I have still not received my order. Also there is no reply from your side about the delivery date. Now i am totally frustrated with your company services.
          Provogue India customer support has been notified about the posted complaint.
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          Kindly help me with provogue customer care number where I can lodge the complaint.
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            S
            sansakh
            from Nashik, Maharashtra
            Jan 17, 2015
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            Address: Nashik, Maharashtra

            Ordered 2 watches[protected],[protected] from provogue on 12/9/14, none of the watches were delivered. Additional I contacted them serveral times but no response from their end. Today I checked my ordered and i was shocked to see that status for it was completed. No details regarding courier service used and delivery confirmation provided. It seems that provogue india is fake site as it doesnt have any proper support.. I think provogue company head or management should look at this and take necessary action against these. Regards, Santosh...
            Provogue India customer support has been notified about the posted complaint.
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              T
              tdzon36
              from Pune, Maharashtra
              Jan 16, 2015
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              Address: Pune, Maharashtra

              Hello,
              I have ordered a Watch from Provogue online ICICI Bank site on 10 Dec 2014 and my order number is[protected]. I have not received the ordered item till now. I sent mail to provogue customer care regarding the same. But I have not received any feedback from them. Please help me to get order as soon as possible...


              etm :Watch -100780-RE-231-F Pink
              SKU: 100780-RE-231-F
              Order no :[protected]
              Provogue India customer support has been notified about the posted complaint.
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              order no#[protected] placed on 31/01/2015, till item was not received.
              Reply
              i have ordered as date on 31-Mar2015 one provogue watch ( order number[protected], but still i haven't received my order so that i have sent the mail to provogue customer service then they said that your product has been under dispatch and it is in transit. then please confirm when we have received my Watch.
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                H
                harshal787
                from Pune, Maharashtra
                Jan 14, 2015
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                Address: Pune, Maharashtra

                Hello, I have ordered a watch from Provogue online store on 15th Dec 2014 and my order number is[protected]. But the product/watch is not in a working condition. I sent mail to provogue customer care regarding the same. But I have not received any feedback from them. Please help me to get either my money back or ordered wallet as soon as possible...
                Provogue India customer support has been notified about the posted complaint.
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                  J
                  joshy64
                  from Chennai, Tamil Nadu
                  Jan 14, 2015
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                  Address: Coimbatore, Tamil Nadu

                  Hello, I have ordered a wallet from Provogue online store on 23 Dec 2014 and my order number is[protected]. I have not received the ordered item till now. I sent mail to provogue customer care regarding the same. But I have not received any feedback from them. Please help me to get either my money back or ordered wallet as soon as possible.
                  +1 photos
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                    T
                    tan_veer
                    Jan 13, 2015
                    Resolved
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                    Resolved

                    Address: Kolkata, West Bengal

                    I had purchased a watch from the Provogue website online shopping on January 5, 2015. I haven't received the shipment yet. The Details are as follows: Item: Watch -100781-EA-028-F Brown Date of shopping: January 5, 2015 Order No:[protected] Shipping Provider Javas Tracking No: MUMPVGP345228 Requesting to check on this or refund the money asap. If action not taken by this weekend, complaint will be submitted to consumer forum. Mail ID: [protected]@gmail.com Thanks,
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      S
                      Sumit Gadgilwar
                      from Pune, Maharashtra
                      Jan 12, 2015
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                      Address: Nagpur, Maharashtra

                      I got my watch today from Provogue but the hands of the watch are not moving and Box of the watch is also in damaged condition. Please refund the money as soon as possible. Order Details : Merchant Order number: [protected] Transaction Reference Number: [protected] Transaction Date & Time: Dec 25, 2014 05:16:53 PM
                      +2 photos
                      Provogue India customer support has been notified about the posted complaint.
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                      Even I tried calling Provogue customer care at[protected] and this is also not working. I have also written email to [protected]@provogue.com but not getting any reply.
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                        P
                        Priyanka Khairnar
                        from Pune, Maharashtra
                        Jan 12, 2015
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                        Address: Pune, Maharashtra

                        I have complained about defective provogue watch received. (Order No: #[protected] I got call from ICICI Bank customer support asking my all debit card details. I did not gave him details as I found it something fishy. Do I need to provide my account no only or any other card related information in case of refunding amount back to my net banking account. What should I do to return or replace provogue defective watch from ICICI bank offer. Please Let me know ASAP.
                        Provogue India customer support has been notified about the posted complaint.
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                          KusumaYM
                          from Chennai, Tamil Nadu
                          Jan 12, 2015
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                          Resolved

                          Address: Hyderabad, Andhra Pradesh

                          Hi, I have ordered 1 White coloured ladies watch and 2 Brown coloured watches but all watches delivered are brown coloured one. So i wanted to exchange one Brown watch (order no is:[protected] with White one. Please let me know the procedure or customer care number for the same.
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          Provogue India customer support has been notified about the posted complaint.
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                            noundla
                            from Hyderabad, Telangana
                            Jan 9, 2015
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                            Address: Hyderabad, Andhra Pradesh

                            HI,

                            I purchased a watch from Provogue on 11/11/2014 and here is the order number :[protected]. Provogue shipped my item through Gojavas and he is the tracking number: MUMPVGP278626. Gojavas delivery guy tried to deliver the product to me. However, there was a miss match with the address which was printed on product cover and the delivery guy's product list. So, he didn't handover the product to me. After that, I don't see any update from anyone.

                            I contacted gojavas team on this and they said that they already returned the product to Provogue.

                            I sent a mail to Provogue to know the status of my product. But those guys are not responding to mails. I tried two times and there is not response till now.

                            Can you please ask them to deliver my watch?

                            Thanks,
                            Sandeep.
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Provogue India customer support has been notified about the posted complaint.
                            Feb 16, 2015
                            Updated by noundla                             I haven't received any update from Provogue team. I assume that they are not taking any action on complaint. Please buzz them.
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                              prakshuk
                              from Chennai, Tamil Nadu
                              Jan 6, 2015
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                              Address: Bangalore, Karnataka

                              Hi Team, This is with regards to the purchase made on March, 2014 I am facing a product quality issue and would like Provogue to help me resolve the same. Product Name - Provogue shoes Issue - The material of the shoe started to come off with 2-3 months o[censored]se Please let me know if Provouge would provide any resolution for the problem. Regards, Prakhar Shukla +91-[protected]
                              +2 photos
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Jan 12, 2015
                              Updated by prakshuk                               No response from Provogue
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                                S
                                senthilnathan chandran
                                Jan 5, 2015
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                                Address: Chennai, Tamil Nadu

                                I bought a watch through online. The glass is now broken. I want to have the glass replaced. Please let me know the authorised service center available in Chennai. I could not find it online through any portal. The given customer care numbers are out of order and some other given number is not answering any calls. In certain website it was mentioned that the showroom is available in Express Avenue. I didn't find any out there. Please help me on this.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Provogue India customer support has been notified about the posted complaint.
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                                  A
                                  Alsp Venkateswarlu
                                  from Mumbai, Maharashtra
                                  Jan 3, 2015
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                                  Address: Hyderabad, Andhra Pradesh

                                  Dear team, Till now order No:[protected] not completed i.e. watch is not received physically. In this regard, i already sent the mail to - [protected]@provogue.com, but till now we are not received any reply... Why this much time taken for dispatch the watch.. Pls check & revert, dispatch the order immediately. Till now we are not received any call from your end & I called many times to ur customer care no[protected] /[protected], but always it is busy. So, pls take serious action from your end & dispatch the stock the immediately or else return to our money. Thanks & Regards, A.Venkateswarlu [protected]
                                  Provogue India customer support has been notified about the posted complaint.
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                                  Dear team,

                                  still nobody called to me from Provouge company & pls share the Correct customer care no of Provouge..

                                  If my stock is not delivered we will file the case at consumer court...

                                  So Pls revert immediately...


                                  A.Venkateswarlu
                                  [protected]
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                                    kumaraguru.s
                                    from Chennai, Tamil Nadu
                                    Jan 2, 2015
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                                    Address: Mumbai City, Maharashtra

                                    Dear Team, I have ordered my watch with order number[protected] on 5th Dec 2014. The item is not received to me. They shifted item through gojavas courier services. The gojavas was rejected the item due to that parcel was opened stage. They return back to provogue. I contacted provogue customer care and asked them to make reissue the item. But still I did not receive the item. Please resolve the issue asasp. Thanks, Guru.S
                                    +4 photos
                                    Provogue India customer support has been notified about the posted complaint.
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                                      kumaraguru.s
                                      from Chennai, Tamil Nadu
                                      Jan 2, 2015
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                                      Address: Mumbai City, Maharashtra

                                      Dear Team, I have ordered my watch with order no[protected] on 5th Dec 2014. The watch was shifted through gojavas. But they rejected that due to parcel was opened status. I called Provogue customer care to place reorder. They confirmed me to place the reorder my item. After that I did not get information about my item. They never attend customer care number. Please try to resolve my issue. Thanks, Guru.S
                                      +2 photos
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                                        S
                                        skmrbalaji
                                        Dec 31, 2014
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                                        Address: Chennai, Tamil Nadu

                                        Hello, I have sent 3 enquiry requests to Provogue customer care but either I didn't get any response or it is not serviced yet. I received an email and SMS confirming my orders were shipped 20 days back on 09-Dec-2014. But on tracking with gojavas (the delivery merchant) they are saying as below. mumpvgp319276 and mumpvgp319277-same concern package is not recived... Could you please verify from your end on my orders? Also if you are unable to fulfill, please return my money back.
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        Provogue India customer support has been notified about the posted complaint.
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