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Provogue India Complaints & Reviews

www.provogue.com

1.2

Updated: Apr 19, 2025

Complaints 885

Resolved

210

Unresolved

675

So far, so good. Provogue India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Provogue India will keep up the work and continue to help more customers with their concerns even better 🤝

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Provogue India reviews & complaints page 35

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Address: Hyderabad, Andhra Pradesh

i have ordered wallet in Provouge site and have received the order and dispatch confirmation as below Provogue.com Hello VIJENDER REDDY Dudipala, Just a quick update... your order is now on its way to you, but if you want to keep an eye on your parcel, you can click here to follow its journey. In the meantime, click here to see what's new on site. Go on. Your shipping confirmation is below. Thank you again for your business. Your Shipment #PROV205556 for Order #[protected] Shipping Provider: Javas Tracking No: MUMPVGP362443 Shipping address: VIJENDER REDDY Dudipala Flat No. 304, Block A, NDR Estates Kailash Hagar, Chandra Nagar Hyderabad - 500050 Andhra Pradesh, India T:[protected] When am tracking the shipment in Javas (courier service) website it is displaying as invalid no.

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Address: Pune, Maharashtra

I made a transaction for which i got an error and order does not got placed. i contacted Citrus for the same and they replied "Thank you for writing to Citrus Payment Solutions. We wish to from you that the referred transaction with the transaction ID [protected] is successfully processed from our end and funds are already remitted to respective merchant. Therefore we request you to please contact provogue Team for further assistance on product delivery and product confirmation on the below mention link." I tried writing emails, tried customer care no. Nothing is working. Seems like its a fake website and company

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Address: Gautam Buddh Nagar, Uttar Pradesh

Hi Team, I VIkas Chaudhary, have placed Order #[protected]placed on January 9, 2015 5:10:28 PM IST) Provogue Wallet offered by ICICI. Almost 25 days are over and you didn't delivered it. No one replying on mail.but still I have not received even your customer care no.[protected] is not connecting. Please give a fruitful response. I want to know what the issue actually. Product details Wallet[protected]EA-028-F 1013074-EA-028-F.My Order Shipment #PROV193048 for Order #[protected].

Aug 5, 2021

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

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V

Vikas Chaudhary Pawriya

from Noida, Uttar Pradesh

Feb 3, 2015

I need help...

ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 3, 2015

+1

Dear Mr. Pawriya,

We're sorry to hear about your experience. Please email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06bwt) in the subject line of your email. We will assist you.

Regards,
ICICI Bank Customer Service Team

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I have ordered 2 watches to chennai address but they have dispatched them to hyderabad and called me for delivery.Then I gave the courier boy my friends hyderabad address and requested him to deliver it there.From then for a week daily I used to receive a message in the morning that they are delivering in the requested address and in the evening I will get a message that the attempt to delivery is unsuccessful.after a week I called the courier service about the status of my delivery then they said that my products were returned back to mumbai(provogue main office).I am continuously calling the provogue customer care numbers but either they are not lifting the phone or a busy tone is getting as response.and now I am getting my product tracking status as complete.I want my products back to my chennai address or cancel my orders and return back my money.please do the needful

Provogue India customer support has been notified about the posted complaint.

Jan 27, 2015

Updated by abhilaasya Shipment address:
Abhilaasya chennuri
block 10, L&T infotech, 2nd floor, dlf sez
ramapuram
chennai, Tamilnadu, 600089
India
T: [protected]

Order numbers:
[protected]
[protected]

Jan 27, 2015

Updated by abhilaasya My order details[protected],[protected]

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A

abhilaasya

from Mumbai, Maharashtra

Jan 27, 2015

Order numbers[protected],[protected]

shippment address:
Abhilaasya Chennuri
block 10, L&T infotech, 2nd floor, dlf sez
ramapuram
chennai, Tamilnadu, 600089
India
T: [protected]

A

abhilaasya

from Mumbai, Maharashtra

Jan 27, 2015

my order details[protected],[protected]

S

sachinzade

May 23, 2016

Provogue — provogue is doing fraud with customers

Dear all, provogue is fake company and fraud

S

Shrikant Bagdane

from Pune, Maharashtra

Jun 16, 2016

Product is not delivered yet.

I have ordered a Provogue watch on 15th Oct 2014. Its not delivered yet.

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Address: Samastipur, Bihar

I booked one wallet on 10/11/2014 with Order No.[protected] and I get confirmation mail dated.12/11/2014 from Provogue in that they mentioned that order no.[protected] has been dispatch with first flight courier tracking no.B991Q7670345.But till today I didn't receive the wallet.I called customer care but they are not responding.That is why I send so many mail to customer care, but no reply from them till date.

Provogue India customer support has been notified about the posted complaint.

Feb 19, 2015

Updated by sjfaridi Please resolve this issue ASAP

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Address: Mumbai City, Maharashtra

Hi Team, I have placed order on 25 Dec, 2014 for wallet offered by ICICI. Almost 25 days are over and you didn't delivered it. May I know the reason? Details are as below: Merchant Order number: [protected] Transaction Reference Number: [protected] Order Amount: 299.00 INR Transaction Date & Time: Dec 25, 2014 12:04:39 PM

Aug 5, 2021

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 24, 2015

Dear Customer,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer 'a054sj' in the subject line.

Regards,
ICICI Bank Customer Service Team

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Address: Bangalore, Karnataka

I bought wallet, which came in offer with ICICI bank. The product is Wallet[protected]EA-028-F and price they mentioned 999/-. They charged 299/- for handling, where the wallet free in ICICI bank promotions. Please don't cheat customers with wallet doesn't worth 100/- and made of rexine not leather.

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Address: Jaipur, Rajasthan

I HAVE PURCHASED A WALLET ONLINE FROM YOUR WEBSITE, PAYMENT WAS SUCCESSFUL AND MY ACCOUNT WAS DEBITED, BUT I HAVE RECEIVED NEITHER WALLET NOR ANY KIND OF REFUND, NOW THERE IS NOT ANY KIND OF RESPONSE FROM THE WEBSITE AS IT IS SHOWING THAT MY ORDER IS CANCELLED, I HAVE SENT SO MANY E MAILS AT [protected]@provogue.com REGARDING MY ISSUE BUT GOT NO RESPONSE, SO MANY PHONE CALLS TO CUSTOMER CARE, BUT THEY ARE NOT PICKING IT, THIS IS , WHAT THE HELL ARE THESE GUYS DOING, SO SUGGESTION TO ALL DONT PURCHASE ANY PRODUCT FROM THEM, COMPLETELY FRAUD COMPANY. ORDER NUMBER:[protected] TRANSACTION NUMBER: [protected] PAYMENT THROUGH CITRUS PAYMENT GATEWAY.

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E

Er Ankit S Sharma

from Mumbai, Maharashtra

Jan 19, 2015

I HAVE PURCHASED A WALLET ONLINE FROM YOUR WEBSITE, PAYMENT WAS SUCCESSFUL AND MY ACCOUNT WAS DEBITED, BUT I HAVE RECEIVED NEITHER WALLET NOR ANY KIND OF REFUND, NOW THERE IS NOT ANY KIND OF RESPONSE FROM THE WEBSITE AS IT IS SHOWING THAT MY ORDER IS CANCELLED, I HAVE SENT SO MANY E MAILS AT [protected]@provogue.com REGARDING MY ISSUE BUT GOT NO RESPONSE, SO MANY PHONE CALLS TO CUSTOMER CARE, BUT THEY ARE NOT PICKING IT, THIS IS , WHAT THE HELL ARE THESE GUYS DOING, SO SUGGESTION TO ALL DONT PURCHASE ANY PRODUCT FROM THEM, COMPLETELY FRAUD COMPANY. ORDER NUMBER:[protected] TRANSACTION NUMBER: [protected] PAYMENT THROUGH CITRUS PAYMENT GATEWAY.

E

Er Ankit S Sharma

from Mumbai, Maharashtra

Jan 22, 2015

https://m.facebook.com/story.php?story_fbid=[protected]&id=[protected]&r...⇄ read before you act..

STILL, NO RESPONSE FROM PROVOGUE. VERY BAD. :-(

H

harishkalagi123

from Bengaluru, Karnataka

May 27, 2016

didnt get watch still ordered one week before only

i have ordered provogue watch but i didnt get it.. my money had deducted plz kindly give watch or return money

S

shubhangi2014

Jun 13, 2016

Cancel the order

Hi, I want to cancel the order in Provogue online site, their is no cancel option for specific order. How to do this?Can u pls help me?

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Address: Mumbai City, Maharashtra

I have order watch online my order no. is[protected] as per your company policy delivery should be received within 21 days but I have still not received my order. Also there is no reply from your side about the delivery date. Now i am totally frustrated with your company services.

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P

pep patel

from Mumbai, Maharashtra

Jan 19, 2015

Kindly help me with provogue customer care number where I can lodge the complaint.

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Address: Nashik, Maharashtra

Ordered 2 watches[protected],[protected] from provogue on 12/9/14, none of the watches were delivered. Additional I contacted them serveral times but no response from their end. Today I checked my ordered and i was shocked to see that status for it was completed. No details regarding courier service used and delivery confirmation provided. It seems that provogue india is fake site as it doesnt have any proper support.. I think provogue company head or management should look at this and take necessary action against these. Regards, Santosh...

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Address: Pune, Maharashtra

Hello,
I have ordered a Watch from Provogue online ICICI Bank site on 10 Dec 2014 and my order number is[protected]. I have not received the ordered item till now. I sent mail to provogue customer care regarding the same. But I have not received any feedback from them. Please help me to get order as soon as possible...

etm :Watch -100780-RE-231-F Pink
SKU: 100780-RE-231-F
Order no :[protected]

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F

FARIDMASTAN Kalapala

from Hyderabad, Telangana

Feb 17, 2015

order no#[protected] placed on 31/01/2015, till item was not received.

P

pardeep Rathi

from Noida, Uttar Pradesh

Apr 8, 2015

i have ordered as date on 31-Mar2015 one provogue watch ( order number[protected], but still i haven't received my order so that i have sent the mail to provogue customer service then they said that your product has been under dispatch and it is in transit. then please confirm when we have received my Watch.

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Address: Pune, Maharashtra

Hello, I have ordered a watch from Provogue online store on 15th Dec 2014 and my order number is[protected]. But the product/watch is not in a working condition. I sent mail to provogue customer care regarding the same. But I have not received any feedback from them. Please help me to get either my money back or ordered wallet as soon as possible...

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Address: Coimbatore, Tamil Nadu

Hello, I have ordered a wallet from Provogue online store on 23 Dec 2014 and my order number is[protected]. I have not received the ordered item till now. I sent mail to provogue customer care regarding the same. But I have not received any feedback from them. Please help me to get either my money back or ordered wallet as soon as possible.

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Address: Kolkata, West Bengal

I had purchased a watch from the Provogue website online shopping on January 5, 2015. I haven't received the shipment yet. The Details are as follows: Item: Watch -100781-EA-028-F Brown Date of shopping: January 5, 2015 Order No:[protected] Shipping Provider Javas Tracking No: MUMPVGP345228 Requesting to check on this or refund the money asap. If action not taken by this weekend, complaint will be submitted to consumer forum. Mail ID: [protected]@gmail.com Thanks,

Aug 14, 2020

Complaint marked as Resolved

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Address: Nagpur, Maharashtra

I got my watch today from Provogue but the hands of the watch are not moving and Box of the watch is also in damaged condition. Please refund the money as soon as possible. Order Details : Merchant Order number: [protected] Transaction Reference Number: [protected] Transaction Date & Time: Dec 25, 2014 05:16:53 PM

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S

Sumit Gadgilwar

from Pune, Maharashtra

Jan 13, 2015

Even I tried calling Provogue customer care at[protected] and this is also not working. I have also written email to [protected]@provogue.com but not getting any reply.

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Address: Pune, Maharashtra

I have complained about defective provogue watch received. (Order No: #[protected] I got call from ICICI Bank customer support asking my all debit card details. I did not gave him details as I found it something fishy. Do I need to provide my account no only or any other card related information in case of refunding amount back to my net banking account. What should I do to return or replace provogue defective watch from ICICI bank offer. Please Let me know ASAP.

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Address: Hyderabad, Andhra Pradesh

Hi, I have ordered 1 White coloured ladies watch and 2 Brown coloured watches but all watches delivered are brown coloured one. So i wanted to exchange one Brown watch (order no is:[protected] with White one. Please let me know the procedure or customer care number for the same.

Aug 14, 2020

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh

HI,

I purchased a watch from Provogue on 11/11/2014 and here is the order number :[protected]. Provogue shipped my item through Gojavas and he is the tracking number: MUMPVGP278626. Gojavas delivery guy tried to deliver the product to me. However, there was a miss match with the address which was printed on product cover and the delivery guy's product list. So, he didn't handover the product to me. After that, I don't see any update from anyone.

I contacted gojavas team on this and they said that they already returned the product to Provogue.

I sent a mail to Provogue to know the status of my product. But those guys are not responding to mails. I tried two times and there is not response till now.

Can you please ask them to deliver my watch?

Thanks,
Sandeep.

Aug 14, 2020

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

Feb 16, 2015

Updated by noundla I haven't received any update from Provogue team. I assume that they are not taking any action on complaint. Please buzz them.

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Address: Bangalore, Karnataka

Hi Team, This is with regards to the purchase made on March, 2014 I am facing a product quality issue and would like Provogue to help me resolve the same. Product Name - Provogue shoes Issue - The material of the shoe started to come off with 2-3 months o[censored]se Please let me know if Provouge would provide any resolution for the problem. Regards, Prakhar Shukla +91-[protected]

Aug 14, 2020

Complaint marked as Resolved

Jan 12, 2015

Updated by prakshuk No response from Provogue

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Address: Chennai, Tamil Nadu

I bought a watch through online. The glass is now broken. I want to have the glass replaced. Please let me know the authorised service center available in Chennai. I could not find it online through any portal. The given customer care numbers are out of order and some other given number is not answering any calls. In certain website it was mentioned that the showroom is available in Express Avenue. I didn't find any out there. Please help me on this.

Aug 14, 2020

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

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