Provogue India Complaints & Reviews

Good Evening, I am Siva Saran Kumar Mavuri.I have ordered provogue watches for three times two watches on 9/9/14 andanother on 10/9/14.But for the first two transactions i didn't get the successmessage from provogue and for the third i got the success message. I called theICICI customer care and they said that the transaction is successful. On29/10/14 i got the Watch booked on 10/9/14. I mailed to [protected]@provogue.com butthey are not responding and even i tried to call them but the line is busy. Forthe first two transactions i have given IDEA number which I am not usingcurrently. And the Order Numbers of both the transactions are[protected]&[protected]. And my mail id is: saran.[protected]@gmail.com and mycurrent working number is [protected].So Please respond as soon as possible.

Name : Sairaj Mobile : [protected] Email : somnath.[protected]@gmail.com Order details:[protected] &[protected], (Order Date : 06/10/2014) According to your status one watch dispatched before 8 days but still not received. We have not received our both watch. Please let me know the status. today 21 days completed as per your terms and condition. it's very wrong. Iam waiting for your reply...

Hello all, I purchased a provogue wallet which was under imobile scheme of ICICI bank on 11th October 2014. order number is[protected] . I made online payment via citrus gateway. the payment was successful with transaction number[protected]. from that very day the order is under processing and as per policy they deliver it in 4-5 days. I also tried writing several mails to provogue. Tried calling them but there is no response at all. Please investigate. thanks and regards, Aman Srivastava [protected]

Hi, I ordered provogue watch on 8 OCT 2014 and made the payment through ICICI net banking. I received an error message at the payment gateway that it was unsuccessful. Then I checked my mails and there was a mail from citrus pay that the transactions was successful and my Order No#[protected]. Since then I have been trying to check the status of my order on the online portal and it keeps on showing the status as "PROCESSING" since last 3 weeks. There is no update about the correct status of my order. I tried to reach customer care number mentioned in the website and wrote mails. No replies to emails and nobody is replying the call either!! Very poor service.!!

As shown on Icici banks website there was an offer for customers from provogue for watch for free, only shipping charges Rs 299 were to be paid, which were paid during order. I placed order on 14 October 2014, which should have reached to me within 21 days. but till now, I don't have any info about that order, neither they reply to my large number of emails send to them. Transaction Reference Number: [protected]. Please take necessary actions to complete orders...

Another victim of the offer! While doing the online purchase, I received an error message at the payment gateway that it was unsuccessful. I tried again the 2nd time and received the same message. Later on I realized, both the transactions were successful. Since then I have been trying to cancel one of these transactions but neither the online portal works properly nor the customer care number mentioned in the website. No replies to emails either!! Very poor service, I dont know whether it is a scam or that's how Provogue actually functions. Complete disaster... will never purchase anything from Provogue in the future, not even in their outlets. Cheaters!!

As shown on Icici banks website there was an offer for customers from provogue for watch for free, only shiping charges Rs 299 were to be paid, which were paid during order. I placed order on 20 October 2014, which should have reached to me within 21 days. but till now, I don't have any info about that order, neither they reply to my large number of emails send to them. Order #[protected]. Please take necessary actions to complete orders.

Hello, I ordered a Provogue watch on 29th September (Shipment #PROV52163 for Order #[protected]. I got a tracking ID MUMPVGP237548 of Shipping Provider: Javas. I received an email which said that your order has been dispatched on 7th October. After that day I never got any calls or emails. On 16th October I tried tracking my order on gojavas.com. The tracking page said that the order has been cancelled by the costumer on 10th October. First of all, No one came to my address on that day and why would I cancel the order if I've already paid the amount? I tried calling Javas costumer care and they said that the order will be Re-Delivered. Today I again checked the tracking page and it said that the order is returned to its origin. Now I am trying to call [protected] but the call is not connecting. If you can please help, That would be great. Please Re- Deliver the order.

DEAR SIR/MADAM, I AM VERY MUCH FEDUP FROM YOUR SERVICES AS YOUR SHOWING ON YOUR WEBSITE ORDER COMPLETED THEN I WAS TRACKED IT ON FIRST FLIGHT WEBSITE AND THEY ARE SHOWING ME SENT BACK TO ORIGIN WHY ITS LIKE THIS ITS TOO MUCH. I WAS PURCHSED MANY THINGS ONLINE BUT ONLY YOUR THE 1ST ONE WHO IS PROVIDING CHEAP SERVICES TO YOUR CUSTOMERS. I WILL APEAL AGAINST YOUR COMPNEY IN CONSUMER FOURMS BECAUSE YOUR MAKING FOOL TO PEOPLES & EARNING MONEY WITH CHEATING. ALWAYS ON CUSTOMER CARE NUMBERS NOBODY REPLYS/ IS IIT YOUR BEHAVIOUR AGINST CUSTOMERS. I WANT REPLY OR PRIORITY BASIS. THANKS SAHIL KAKKAR

This was the very first time I had ordered something from provogue, I have placed this order on[protected].maximum delivery time given by them was 21 days .so i was waiting for my order .as per there website it was showing processing only.and till date its processing .i tried to send them mail for status, but i never received any kind of response from them .its like talking to a wall who ll never reply . so i finally called them and every time i call them, they tell me sir your order is under process. i dont know how much time will it take to process . where as two of other guys who had placed order has received it .This is very unprofessional service.
i feel like i been cheated and its a fraud .i request you to please help me out in this matter.

Hi, I have placed this order[protected]days ago through ICICI net banking and it still is in processing state. Money has been debited from my account on the day of ordering and yet there is no sign of progress . I Have mailed Provouge Team but did not receive any response from them. Below are the details of transaction : Your Merchant Transaction #[protected] on www.provogue.com was successful. Merchant Order number:[protected] Transaction Reference Number: [protected] Order Amount: 299.00 INR Transaction Date : Oct 13, 2014 Please help me to get the watch (order) or refund of money.

As shown on Icici banks website there was an offer for customers from provogue for watch for free, only shiping charges Rs 299 were to be paid, which were paid during order. I placed order on 2 sept 2014, which should have reached to me within 21 days. but till now, I dont have any info about that order, neither they reply to my large number of emails send to them. Order #[protected] and status shows Complete. kindly check the details.

DEAR SIR/MADAM, GREETINGS FOR YOUR POOR SERVICES!!! I WAS PURCHASED MUCH THINGS FROM ONLINE WEBSITES LIKE E/BAY, FLIP KART & MANY MORE AND THEY VERY CLEAR ABOUT THEIR DELIVERYS BUT FROM YOUR SELF NO REPLY FROM CUSTOMER CARE NUMBERS / EMAILS. THIS IS NOT A GOOD BEHAVIOUR IN RESPECT OF YOUR CUSTOMER TODAY DATED:- i.e 17/10/2014 I WAS CALLED AT YOUR CUSTOMER CARE NO. BY 10 TIMES BUT SOME BODY IS PICKING THE CALL & DISCONECTED. ACTUALLY I WAS PURCHASED ONE WATCH FROM YOUR SELF THRU ICICI BANK OFFER BUT STILL I WAS NOT GOT ANY DETAILS FROM YOU ALSO IN ORDER TRACKING YOUR SHOWING UNDER PROCESSING IS THIS IS YOUR CUSTOMER SERVICE NO UPDATION TO ANY ONE. MY ORDER DETAILS ARE UNDER.. Order No NumberLink[protected] sahil processing No tracking information available Click here to track order I DONT WANT MY MONEY BACK I WANA TO SEE YOUR SERVICES WHICH YOU PROVIDING TO CUSTOMERS ALSO I WILL WRITE DOWN TO ICICI BANK WHY THEY ARE SHOWING YOUR SERVICES ON THEIR WEB SITES. REGARDS SAHIL KAKKAR

I have booked two watches on 06-oct-2014. As per your statement you will be delivering the order within 5 days. But still now i have not got the orders. I am not even receiving any response from them. No response from the customer care and also no reply for the emails. Email: [protected]@provogue.com Customer Care No:[protected] i do not know what to do and to whom should i contact now.

I have ordered wallet in the month of September but still it is not received. I have checked in tracking system and it is showing that customer has cancelled the order. But I have not did so and nobody contacted me for this. They have updated it from their side. I tried to contact customer care. Once it was connected and the person told me that it will receive within 2 days. But still it is not received. I tried to contact on phone but nobody is receiving the call as well as no reply to mail. What to do next??????

I have ordered a watch from Provogue website under ICICI scheme and I have made the payment through Citrus on dated 30 Sept 2014. When I track my order has Cancelled & no other way of tracking the order and Customer Service seems to be non-existent. Provogues customer service is so worse neither they do revert on mail nor on call, i ordered a watch they deduct payment but order status is processing from last ten days, no revert is there. Please help me getting this Problem resolved. Email ID: rajeev.[protected]@gmail.com Phone no:[protected]

I placed an order for a provogue watch via the ICICI bank internet banking offer with ORDER NO[protected] on Sept 29, 2014. I am checking for the status daily and it is stating processing. I have not received any call from the Provogus team to confirm the shipment address and more so no one is picking the phone at their contact number[protected]. Please look into this and help me get the watch as it was supposed to be a gift for someone. Thanks, Simran Saxena

Hi, I ordered Provogue watch on 30 SEP 2014 and made the payment through ICICI net banking. I got confirmation mail stating payment is successful with order ID[protected]. It's more than 13 days now but I didn't get any update from Provogue team. When I checked the order status on Provogue website, its showing order is in process. I tried calling customer care number couple of times but the phone is either busy or no one is picking up the phone. Requesting you to update the status of this order number ASAP.

Dear Sir, I have received a defected watch with slightly broken dial glass in response to my order on 18/09/2014 online. My order no. is[protected]. The SKU code is 103646-WH-283-F and my Invoice No. is 6C[protected] with Invoice date 25/09/2014. Kindly arrange replacement of the watch as soon as possible. With regards, Devansh Sharma 512, Windmoller & Holscher India Pvt. Ltd., 98 Hemkunt Tower, NEHRU Place, New Delhi. Ph No. [protected]

This regards to my order number[protected]. I have received the order but the order is damaged The belt of the watch is damaged. I am really very frustrated with your poor service. I also tried to call [protected] but it not working. Please look into it ASAP.