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Provogue India Complaints & Reviews

www.provogue.com
1.2
Updated: Apr 19, 2025
Complaints 884
Resolved
210
Unresolved
674
So far, so good. Provogue India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Provogue India will keep up the work and continue to help more customers with their concerns even better 🤝
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Provogue India reviews & complaints page 17

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P
pramod megamurthy
from Bengaluru, Karnataka
Dec 23, 2015
Resolved
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Address: Bangalore, Karnataka, 560047

I had ordered a watch on Nov 30th with HDFC offer and I still have not received it. I complained regarding this to complaint mail they have provided in the website but i haven't got any response from them. The order number is #[protected].
Complaint marked as Resolved 
Provogue India customer support has been notified about the posted complaint.
Verified Support
Dec 30, 2015
Provogue India Customer Care's response Dear Customer,

Greetings from Provogue.

Your product has been dispatched and will be delivering within few days.

Please find the below Link to Track your order.
LINK- https://track.delhivery.com/[protected]Kindly trace after 48 Hrs.)

Thank you for your patience and understanding and for providing us with the opportunity to be of service to you.


Provogue Customer Care Team
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    V
    vaibhav lokhande
    from Mumbai, Maharashtra
    Dec 23, 2015
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 400090

    I have ordered for smart gents VJP dial watch, The order number is[protected], I did not received till now. But the order states show completed.
    +1 photos
    Dec 30, 2015
    Complaint marked as Resolved 
    I have received the product last week, Thank you very much for the support. .
    Provogue India customer support has been notified about the posted complaint.
    View replies
    HDFC was the one who induced its customers to go for this offer through.
    Reply
    I have received the product on last week, Thank you very much for the support.
    Reply

    Icici offer watch not received

    Tracking Number(s): MUMPVGP267113 Order:[protected] I have not received this item. Plz provide the airway bill number and courier name and phone number.
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      A
      Adinsaw
      Dec 22, 2015
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      Resolved

      Address: Mumbai City, Maharashtra, 400053
      Website: Www.provogue.com

      Hi I have not yet received the order but when I check the order status on your website it says that the order is complete. I tried reaching to your customer care but the phone never works..your service is absolutely pathetic. I want to know the status of the order order number[protected]
      Dec 23, 2015
      Complaint marked as Resolved 
      i have received the package from provogue.it took around a month for them to ship it
      Provogue India customer support has been notified about the posted complaint.
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        A
        Alpesh22986
        from Ahmedabad, Gujarat
        Dec 22, 2015
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        Address: 380009

        Today i have received my watch in not working condition for product Code 104016-BK-022-F (Ladies Watch) Brand- Provogue. Request to you please change the same & revert back.
        Provogue India customer support has been notified about the posted complaint.
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          S
          sravaniracharla
          from Yarada, Andhra Pradesh
          Dec 22, 2015
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          Address: Hyderabad, Andhra Pradesh, 500007

          I have purchase a Provogue Watch through online. After Some days its not working properly. I wrote a mail to them for asking details of repair centre and where can i exchange the watch as that is in warranty period. There is no reply from them till now.
          Provogue India customer support has been notified about the posted complaint.
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            S
            santu27v
            from Tumkur, Karnataka
            Dec 22, 2015
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            Address: Bellary, Karnataka, 583103
            Website: provogue

            Hi I Ordered a watch through online, My ORDER #[protected] and AWB is MUMPVGP637297 was ordered on NOV 27th 2015 . When i tracked the order, its not showing any details about it. "Enter valid no" message is displayed. I have called customer care many times and mailed to [protected]@provogue.com but no response from them. PROVOGUE IS IRRESPONSIBLE .. They are cheating people . Worst service
            Provogue India customer support has been notified about the posted complaint.
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            Hi I Ordered a watch through online, My order no is[protected] and I ordered on NOV 28th 2015 . When i tracked the order, its not showing any details about it. "Enter valid no" message is displayed. I have called customer care many times and mailed to [protected]@provogue.com but no response from them. PROVOGUE IS IRRESPONSIBLE .. They are cheating people . Worst service
            Someone should sue the company
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              A
              Ajinkya Jain
              Dec 21, 2015
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              Address: Indore, Madhya Pradesh, 452001
              Website: www.provogue.com

              Hi, I had ordered Provogue watch from url :- http://www.provogue.com/ on date 30-Nov-2015. It was under offer from HDFC bank and charged me shipping charges only. I had already done the payments from my HDFC netbanking. Please let me know how much time it will take to deliver watch as it's already been 3 weeks. Please find the details below:- Name - Ajinkya Jain Order #[protected] SKU - 104154GY147F Product Name - Smart Ladies Round 2 Tone Dial Watch Please get in contact with me @ [protected]@gmail.com or you can get my number from order details I have given above. Regards, Ajinkya Jain
              +1 photos
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              very useful comment, i too had got the same offer
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                S
                sipi
                from Noida, Uttar Pradesh
                Dec 21, 2015
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                Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                I have ordered watch. Order no.#[protected]placed on November 28, 2015 6:20:53 PM IST). No response so far. customer care is not picking up phone. no udate on online tracking.
                Provogue India customer support has been notified about the posted complaint.
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                  A
                  Anshu Lata
                  from Mulki, Karnataka
                  Dec 21, 2015
                  Resolved
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                  Resolved

                  Address: Bangalore, Karnataka, 560056
                  Website: Provogue

                  I have ordered a watch from provogue and received defected watch from them. The strap pin hole is not there and so the watch strap is not attached. It is totally damaged and useless as it can't be repaired. I am very much disappointed and will not order anything from provogue in future.
                  +1 photos
                  Mar 21, 2016
                  Complaint marked as Resolved 
                  My complain has been resolved. But only the way if you want a resolution from provogue, write a mail to them. Do not try their custoner care number.My watch has been exchanged from provogue. Thanks
                  Provogue India customer support has been notified about the posted complaint.
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                    P
                    Praveen Cn
                    Dec 20, 2015
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                    Address: 560066
                    Website: www.provogue.com

                    Hi, I ordered provogue watch on 11/29/15 and made the payment through HDFC net banking. I got confirmation mail stating payment is successful with order id[protected]. Its been 22 days and I didn't get any update from provogue team. When I check the order status in provogue website, its showing Processing from the day beginning. I sent mail to [protected]@provogue.com but no use
                    +1 photos
                    Provogue India customer support has been notified about the posted complaint.
                    View replies
                    Hi, I ordered provogue watch on 10/10/15 and made the payment through HDFC net banking. I got confirmation mail stating payment is successful with order No[protected] Its been 41 days and I didn't get any update from provogue team. When I check the order status in provogue website, its showing Pendinging from the day beginning. I sent mail to [protected]@provogue.com but no responce.

                    Thanks
                    Manoj kumar
                    [protected]
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                      V
                      vivek316
                      from Ajmer, Rajasthan
                      Dec 19, 2015
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                      Address: Nagaur, Rajasthan, 341512
                      Website: provogue.com

                      I ordered a Provogue watch as part of an ICICI Internet banking offer. I have made the payment on Provogue.com website through Citrus gateway and when I contacted them, they replied saying that the payment was successful and my money is with Provogue.com website right now. When I tried to contact their customer care phone numbers, no one attends the call. There is no reply for the numerous emails I sent. Highly pathetic customer service. ICICI should also take responsibility for partnering with such fake vendors and cheating their own customers. First bad experience with ICICI in the past 8 years. I saw similar posts on Provogue FB page and I feel that Provogue.com is cheating online buyers on a large scale. High time this scam is stopped. Thanks Regards Vivek..
                      Provogue India customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer (vivek316),

                      We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a30tzf) in the subject line.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        mukeshbhandari
                        from Mumbai, Maharashtra
                        Dec 19, 2015
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                        Address: Daman, Daman and Diu, 396210

                        My self Gang bhandari i have applied for above mentioned watch by Hdfc bank Netbanking and i have paid 299 rupees for shipping charges. In this concerned i have received my product with glass damage conditions. Please do need ful actions in this matter at an early as possible.
                        +1 photos
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                          P
                          prashanthskp
                          from Bengaluru, Karnataka
                          Dec 19, 2015
                          Resolved
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                          Resolved

                          Address: Tumkur, Karnataka, 572103
                          Website: www.provogue.com

                          I have ordered for smart ladies oval white dial watch... Not recived but order is showing completed... Its totally fraud company... I suggested don't buy with this brand name...
                          +1 photos
                          Dec 19, 2015
                          Complaint marked as Resolved 
                          Provogue India - Ordered for smart ladies oval white dial watch... Not received but order is showing completed fraud company email address--http://www.provogue.com/
                          Provogue India customer support has been notified about the posted complaint.
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                            S
                            sshinde555
                            from Mumbai, Maharashtra
                            Dec 18, 2015
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400018
                            Website: www.provogue.com

                            I ordered a Provogue Women WATCH on 28/11/2015 through the HDFC offer from www.provogue.com. The provogue website updated order (Number[protected] as COMPLETE and shipping details is updated with MUMPVGP636594, I contacted GOJAVAS they said no. such order detail available with them, When I tried to contact their customer care phone numbers, no one attends the call. There is no reply for the numerous emails I sent. No reply on the posts on their FB page. No reply for the tweets. Highly pathetic customer service. HDFC should also take responsibility for partnering with such fake vendors and cheating their own customers. First bad experience with HDFC in the past 6 years. I saw similar posts on Provogue FB page and I feel that Provogue.com is cheating online buyers on a large scale. High time this scam is stopped. . Request a refund. I don't want any product from such a fraud company.
                            Jul 31, 2017
                            Complaint marked as Resolved 
                            received the item
                            Provogue India customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We came across your concern and reviewed it. We'd like to inform you that in such cases where in one is unable to retrieve any information on tracker despite a tracking number provided, it means the order was placed successfully yet it wasn't transferred to the shipping partner(that's us). Until the order is not in our possession it would not reflect anything on the tracker. We request you to please get in touch with the seller regarding the same.

                            Regards,
                            Team Gojavas
                            Reply
                            Dear Customer,

                            We came across your concern and reviewed it. We'd like to inform you that in such cases where in one is unable to retrieve any information on tracker despite a tracking number provided, it means the order was placed successfully yet it wasn't transferred to the shipping partner(that's us). Until the order is not in our possession it would not reflect anything on the tracker. We request you to please get in touch with the seller regarding the same.

                            Regards,
                            Team Gojavas
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                              R
                              Ritesh Thakur
                              from Hyderabad, Telangana
                              Dec 17, 2015
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                              Address: Hyderabad, Andhra Pradesh, 500005
                              Website: www.provogue.com

                              Dear Team, I have ordered a Provogue watch online ( Order no:[protected] on 13th Nov'15, the product was delivered on 8th Dec'15.( huge delay). And when I used it, the next day, it stopped working. I tried reaching all the customer care numbers available on website, which seems to be completely fake and I marked the email to customer care Id but no response from the team. The product has 1 year warranty and 14 days return policy but I am not able to reach anybody from Provogue. After this incident I immediately informed my relatives and frineds not to order anything from Provogue online. I request the team to help me exchange the product or take it back by refunding my about. Provogue is no more trustable. Thank you.
                              Provogue India customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              Sorry for the inconvenience caused to you.

                              We’ll immediately replace the watch.
                              We have already instructed our courier service provider to pick-up the defective product from your place, which will be done within 5-6 days.

                              We will dispatch your new watch ASAP and it will be delivered to you in few days.

                              As one of our valued customers, your satisfaction is one of our primary concerns. Please accept our apology.
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                                D
                                Divya desh
                                from Delhi, Delhi
                                Dec 17, 2015
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                                I have the order acknowledgement no.[protected] from Provogue dated 30th November 2015. Till date i.e. 17th December 2015, I have not received the product. When tried to contact Customer Care phone number of Provogue, there is no response. Need Provogue to respond. Thanks DK
                                Provogue India customer support has been notified about the posted complaint.
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                                  B
                                  bgirhe
                                  from Kolkata, West Bengal
                                  Dec 16, 2015
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                                  Address: Nagpur, Maharashtra, 441102

                                  Hi, I have ordered a provogue watch in offer tied with Kotak bank. The watch has stopped functioning within 15 days of delivery. What to do. How could this happen within 15 days. Please assist. -- Thanks, Suryakant Girhe [protected]@gmail.com [protected]
                                  Provogue India customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  Greetings from Provogue.

                                  Please provide your order no. so we can help you.

                                  Hope to serve you better in future.


                                  Provogue Customer Care Team
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                                    J
                                    Joseph Raj050
                                    from Bengaluru, Karnataka
                                    Dec 16, 2015
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                                    Resolved

                                    Fake vendor!!

                                    Address: 560038
                                    Website: Provogue.com

                                    Hi All, I ordered one watch in Provogue site through HDFC bank on 18th November, but still i am yet to receive the product but their site shows the status as completed. i ordered one more product on 7th December & selected cash on delivery, within a week courier boy reached my place to deliver the product. This is one of the fake company i have ever seen, Can anyone let me know how to file a police complaint against this company....
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                                    BlrLP
                                    from Bengaluru, Karnataka
                                    Dec 16, 2015
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                                    Address: Bangalore, Karnataka, 560076
                                    Website: www.provogue.com

                                    Hi, I ordered provogue watch on 28 NOV. 2015 through the offer provided by HDFC Bank and made the payment through HDFC net banking. Payment was successful. Then I received Payment invoice which is attached herewith. My Order No#[protected]. Since then I have been trying to check the status of my order on the online portal and it keeps on showing the status as "PROCESSING" since last 2 weeks. There is no update about the correct status of my order. I tried to reach customer care number mentioned in the website, but couldn't connect, nobody is replying the call either!! Very poor service.!!
                                    +1 photos
                                    Provogue India customer support has been notified about the posted complaint.
                                    View replies
                                    yyaa same is happening with me
                                    Reply
                                    I received it on[protected]. Watch belt is very weak. Belt became damaged at first use.
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                                      S
                                      sbathula
                                      from Bengaluru, Karnataka
                                      Dec 16, 2015
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                                      Address: Mumbai City, Maharashtra

                                      Dear concern, I'm Sudheer from Bangalore and I have order the hdfc bank offer watch in the month of Nov 2015 and the order no[protected] I have track the oder through login our a/c status shown as order completed but till date i have not received the order. When I tried to contact their customer care phone numbers, no one attends the call. There is no reply for the numerous emails I sent. No reply on the posts on their FB page. No reply for the tweets. Highly pathetic customer service. HDFC should also take responsibility for partnering with such fake vendors and cheating their own customers. I can see HDFC Bank has to take the responsibility and need to get out of this kind of partners.
                                      Provogue India customer support has been notified about the posted complaint.
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