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PTron Complaints & Reviews

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Updated: Dec 16, 2025
Complaints 326
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PTron reviews & complaints page 13

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S
Sunny5283
Oct 5, 2020
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Address: Delhi

To
Ptron

I would like to inform you that I ordered
Ptron bassbuds On 26/9/2020.
By direct from Ptron online Portal.

I received product on 30/9/2020.

At the time of delivery I was not present at delevry address at my home so my mother taken parcel.

I checked and opened parcel after when I teach home.
I found product is damaged the Cap was not at it place and also charging jack was not on right place..

I also raised ticket for complaint on online portal on 30th September..but till now no information as well as call received.

Image also attached of invoice and product.

Hope to take action soon.

Below are details of my orders.

Transaction ID: [protected]
Merchant Website: ptron.in
Amount Paid: 809.10
Order Date:[protected]:24:30
Customer Phone Number: [protected]

Regards
Sandeep Kumar
[protected]
PTron customer support has been notified about the posted complaint.
Oct 05, 2020
Updated by Sunny5283
I would like to inform you that I ordered
Ptron bassbuds On 26/9/2020.
By direct from Ptron online Portal.

I received product on 30/9/2020.

At the time of delivery I was not present at delevry address at my home so my mother taken parcel.

I checked and opened parcel after when I teach home.
I found product is damaged the Cap was not at it place and also charging jack was not on right place..

I also raised ticket for complaint on online portal on 30th September..but till now no information as well as call received.

Image also attached of invoice and product.

Hope to take action soon.

Below are details of my orders.

Transaction ID: [protected]
Merchant Website: ptron.in
Amount Paid: 809.10
Order Date:[protected]:24:30
Customer Phone Number: [protected]

Regards
Sandeep Kumar
[protected]

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    A
    Aditya Waingankar
    Oct 2, 2020
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    I requested for a warranty claim to company. The company doesnt reply to emails and calls are always busy, i am calling the company from last month and everytime its busy.
    Is the company fraud?
    I had ordered Ptron bassbuds pro.
    I had ordered it from amazon.
    I want a warranty claim at the earliest!
    Please help me out!!!
    PTron customer support has been notified about the posted complaint.
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      A
      Asif Rider zone
      Sep 28, 2020
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      Address: Hyderabad

      I purchased ptron bassbuds in the month of june from amazon and it has 1 year warranty. After using of 3 months, i am facing connectivity issue (Automatically got disconnected after 10-12 mins) i emailed ptron support team with all the bill and product images. They are not replying at all and now i am helpless. Please replace my product or issu a refund.
      PTron customer support has been notified about the posted complaint.
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        A
        Atharva Hande
        Sep 24, 2020
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        Address: <p>Flat no405 laxmi appartment sector 20 plot no 48B kamothe&nbsp;</p>

        Hbe6 one side is not working i have warranty of 6 months
        PTron customer support has been notified about the posted complaint.
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          Raghavendra Vernekar
          Sep 22, 2020
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          Even though PTron cancellation policy says i can cancel product if its not shipped, I have been trying to contact PTron from the day I ordered product (8th September) till today (22nd September) they have replied only once for my mail. And they are not placing any return on the order that has been delivered as per thier policy.
          +2 photos
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            A
            abhi.mishra2711
            Sep 22, 2020
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            After following for a month still they have not initiated my refund instead they are just giving fake replies as in 5-7 days refund will be done, then they replied in 7-8 days it will be done later on they replied it will be done soon. They are harassing a customer by making them mail them everytime.
            The complaint id - [#pr581558]

            I am fed of following up. I posted on twitter as well but no luck.
            Request you to take strict action against them and i want my refund. My amount is small still they are stretching like this.
            PTron customer support has been notified about the posted complaint.
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              S
              SarthakBhatt
              Sep 22, 2020
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              Address: 132, Indraprastha Apts, Sector-12, Dwarka

              This is with reference to ticket :not working/defective [#333939]. My product was within warranty and during lockdown i shipped the product to their head office.

              But now after 4 months every time i enquire about my replacement status, the customer support say your replacement is under process.

              It's been over 4 months now. Not the kind of customer service i was expecting from ptron.

              Request you to please resolve the issue at the earliest.
              PTron customer support has been notified about the posted complaint.
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                A
                Ajinkyadesai123
                Sep 18, 2020
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                Address: Hydrabad

                I have purchased ptron product from amazon on 16th july 2020 order no.[protected] and earbud stopped working / charging within 2 months and customer care is not giving any proper replies thought i provided them pics and invoice of product
                PTron customer support has been notified about the posted complaint.
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                  Atharva Hande
                  Sep 17, 2020
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                  Address: <p>Flat no405 laxmi appartment sector 20 plot no 48B kamothe&nbsp;</p>

                  I have order the earphones for amazon hbe6 on 22 august amd the order receive at 24 august and at 10 september i have issuse of one side of earphones is not working and it as 6 months of warranty i have all details amd order no invoice no
                  PTron customer support has been notified about the posted complaint.
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                    SURESH KUAMR K
                    Sep 15, 2020
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                    Address: Palred Retail Private Limited 8-2-703/2/8, Road No.12, Banjara Hills, Hyderabad, Telangana Pin Code: 500034

                    I have bought ptron tangent pro magnetic in-ear wireless bluetooth headphones with
                    Mic - (Gray and black) at amazon on december 2019. I have made warranty claim for that on july month. I have send the product to there office for replacement but still its not cleared. Kindly do the needful
                    +8 photos
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                      Nainika Kashyap
                      Sep 14, 2020
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                      I have purchased the earphone and it is not working
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                        Nainika Kashyap
                        Sep 14, 2020
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                        I have purchased an earphone from amazon since it only 3 months and it is not working properly sound is not coming
                        PTron customer support has been notified about the posted complaint.
                        Plzz take quick action and replace it because i have the warranty card
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                          Mithun Swain
                          Sep 12, 2020
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                          Address: Mandir hasaud ,raipur,cg

                          How to know the charging case are fully changed and removed it
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                            InduMathi Anilshankar
                            Sep 10, 2020
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                            Address: 22/184 near Ganesh Mandir, Trilokpuri, Mayur Vihar Phase-I , Pincode -110091

                            My earphone is not working properly i bought this previous month, but now it is not worked properly
                            +1 photos
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                            Sep 10, 2020
                            Updated by InduMathi Anilshankar
                            So Plz return my money or else give a proper earphone it is must for me that's y I ask you do some favour for me. Thank you

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                              Tanish Munday
                              Sep 10, 2020
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                              Theres a product named ptron studio lite listed on amazon but not on your website i think its fake can you tell if its orignal
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                                Ishan madnani
                                Sep 4, 2020
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                                Address: Palred Retail Private Limited 8-2-703/2/8, Road No.12, Banjara Hills, Hyderabad, Telangana Pin Code: 500034

                                Approximately 17 days ago i sent a product for warranty claim under the the ticket no. #pr683200 from agra to palred pvt. Ltd., hyderabad (Ptron customer care center). It was delivered successfully to palred pvt. Ltd., hyderabad as informed to me by the courier service department. But there was no confirmation from the ptron customer care's end even after sending them e-mails twice for asking them to atleast respond to my mails. This is very disappointing given their reputation. I'm very unhappy with the ptron customer care service.
                                I'm providing my details below, please try to respond as soon as possible.
                                E-mail id - [protected]@gmail.com
                                Contact no.- [protected]
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                                  Muralitharan Aishukavin
                                  Sep 1, 2020
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                                  Below are the details of my order, i want to return back as blue tooth neck band. Because this ear buds not seating properly in my ear's. Please respond my complain...
                                  Order information
                                  Order number: pt 148979
                                  Order date: 26/08/2020
                                  Payment method: cod
                                  Amount: 999.00
                                  Destination: murali muralitharan
                                  388, rabindranath tagore road, ganapathy p. O
                                  Coimbatore - 641006
                                  Tamilnadu india.
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                                    jaganrishi1966
                                    Aug 31, 2020
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                                    Address: MUNCIPAL EMPLOYEES COLONY, NEAR GUPTA KALYANA MANDAPAM, vijayawada

                                    I have purchased one pTron Zap Magnetic in-Ear Wireless Bluetooth Headphones, 22 Hours Music Time & Built-in Mic - (Black) | B07S97NYQZ (B07S97NYQZ) HSN:8517 in amazon on 06.08.2020 for Rs.1031/-, but the hear phone speaker one side working, it was one year warranty, no body cant help me
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                                      Sajid Ahmed Bani
                                      Aug 29, 2020
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                                      Address: 27,humayan court,20/a Lindsay Street,

                                      I had purchased ptron black musicbot compact bluetooth speaker with mic from myntra approximately one month ago. It is not working satisfactorily at all and i need urgent replacement or refund. It has come with one year warranty but still myntra has no return or replacement policy for this product. I have called many times in customer complain number but nobody is responding and i only hear recorded message that all our customer care executives are busy. Kindly respond in my email address [protected]@gmail.com.
                                      PTron customer support has been notified about the posted complaint.
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                                        C
                                        Charlotte Massey
                                        Aug 28, 2020
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                                        Address: Palred Retail Private Limited, Road 12, Banjara Hills, hyderabad, Telangana, 500034
                                        Website: latestone.com

                                        I bought a Ptron sportster headset on 16th july, 2020. It didnt work so I claimed the warranty. The company asked me to courier them the product within 4 days during the pandemic. Which I complied to. Yesterday, I recieved the replacement which again is not working. Its as if they have returned the exact product. Now, they dont reply to their ticket forum, which they hardly ever do, their customer are numbers never have available representative, no matter how long you stay on call. They havent even mentioned compensating the amount I spend on couriering them the product earlier.
                                        Oct 2, 2020
                                        Complaint marked as Resolved 
                                        The problem is resolved
                                        PTron customer support has been notified about the posted complaint.
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