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PTron Complaints & Reviews

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Updated: Dec 16, 2025

Complaints 326

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13

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313

Bad 😕 It seems that PTron has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PTron

PTron reviews & complaints page 14

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Address: Palred Retail Private Limited. Plot No. 2, 8-2-703/2/B Road Number 12, Banjara Hills Hyderabad, Telangana - 500034. Phone:040 - 67138888

Hi sir,

I had ordered ptron wirlesss bass earbuds (Earphones) from ptron official site on 15 august 2020 with cash on delivery option.
The product got delivered on 18 august 2020 and i made the payment of 1000. After opening the product i realized that product was not
Just used one but also defective. The product had many scratches and charging lights were not working properly.

I immediately contacted ptron support via mail to arrange for return and refund my amount as my product was under warranty of one year.

I have sent many mails since 18 aug till today 23 august 2020 but there is no response from their side.

Please help me get refund.

Order id — pt146922 also attaching photos o[censored]sed product.

Thanks,
Manish sahrawat
Mob - [protected]

+3 photos

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Address: Palred Retail Private Limited. Plot No. 2, 8-2-703/2/B Road Number 12, Banjara Hills Hyderabad, Telangana - 500034. Phone:040 - 67138888

I ordered ptron rover bluetooth mono ear phone for rs.941.10 in online payment but yourside cancel my order and i filed a ticket for refund my amount. you said 15 days for privatiized bank.but still now i didnot receive any amount and refund.my order id is PT144283

+1 photos

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Sir want to be refund my money which doesn't replacement of my headphones. Ticket no. 782955
I have many times send mail but no. Respans...

My mobile no. [protected] what struts

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Aug 22, 2020

Updated by Birjesh Yadav no. refund my( headphones ) money which many times sand to mail but no repplay & no response..

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Address: Customer Support Click below to reach us! We guarantee all your issues will be solved in 48 hours FREQUENTLY ASKED QUESTIONS AND ANSWERS (FAQ) How can I place the order? Please follow the navigation and go to the product page on our website. Sel

Sir my product stopped working in. It is warrranty period so i contact ptron.
They sent me their and ask me to send my product. First it is their responsibility to arrange shipment but they did not. So i have to do it my self and pay. Now when they recieved my product they are not replying to my mails nor picking up calls. Wasting my time.
Moreover my product is with them.
Kindly ask ptron to replace my product asap.
And the allowance for my shipping chanrges and delay of product... Due to which i lost my time in studies.

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Address: Plot No. 2, 8-2-703/2/B, Road Number 12, Banjara Hills Hyderabad Hyderabad District Andhra Pradesh India - 500034

Hello

I made a complaint on 1 august 2020. Ptron company is not replacing my earphone boom 3, this earphone is in the warranty my ticket number: pr380881, earphone both side is not working

+1 photos

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R

Rahul raichandl

Sep 16, 2020

My issue is still not resolved. As suggested by Ptron I had couriered the product to their address and it got delivered on 22nd August itself, and until now I don’t have any information on further progress. I am tired of following up, i have followed like 6-7 times and all of them are unanswered till now. Below is my issue and ticket no: PR380881

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I have raised a complaint on 04th august’2020 on ptron website and registered for warranty since my product (Ptron tangent evo) is not working.
I am following up since then but i haven’t received any reply from ptron. Really pathetic service, no acknowledgement on the email, no response as to what is the next process. This is not how you treat your customers. Will definitely not recommend this to anyone, very disappointed

Sep 7, 2020

Complaint marked as Resolved

Provided with the replacement of the product

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Sep 05, 2020

Updated by Yugandhara Patil Worst customer service
My issue is still not resolved. As suggested by Ptron I had couriered the product to their address and it got delivered on 22nd August itself, and until now I don’t have any information on further progress. I am tired of following up, i have followed like 6-7 times and all of them are unanswered till now. Below is my issue and ticket no:
One Side Not Working [#PR152010

Sep 05, 2020

Updated by Yugandhara Patil Please ignore the other photo uploaded. It happened by mistake and now I am unable o delete it

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M

Man Mohan Trivedi

Jul 20, 2021

One side not working

one side not working [#pr152010] - Comment #3863384 - Image #0

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I made a complaint on 27th may and my ticket id was 685726. I submitted my invoice and product image, as requested. But the ticket was closed, the reason unknown to me. Again i opened a complaint and i got ticket no. 354724 and from that day, i am asking about the status of my replacement. But to my surprise, neither i received any updation from you nor the product which was to be replaced. Is this way the ptron behaves, why am not getting the replacement, inspite of my product being on warranty. All the formalities and return of the product was done accordingly.

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Address: Palred Retail Private Limited. Plot No. 2, 8-2-703/2/B Road Number 12, Banjara Hills Hyderabad, Telangana - 500034. Tel: 040 - 67138888.

Hi i am buying new one solero 2.4a charging cable via amazon.in i am now attached rating screenshot & new purchased product with bill.

Dear ramesh v,
Hi ramesh,

Thank you for contacting ptron!

Thank you for sharing the tracking details with us. Our team will get back to you once after receiving the product.

Please feel free to contact us for further assistance.

Till date 29july2020 no one can't contact to my refund process.

So please process my refund.
Warm regards.,
Ramesh. V.,

+2 photos

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Jul 29, 2020

Updated by Ramesh Venkatachalam Dear RAMESH V,
Hi Ramesh,

TICKET ID: 959227

To proceed with the Warranty Claim please follow the steps below of "Product Dispatch for Warranty Claim"

1. Courier the product with the invoice (Mandatory) to our seller address as below preferably by India Post

Palred Retail Private Limited 8-2-703/2/8, Road No.12, Banjara Hills, Hyderabad, Telangana Pin Code: 500034

2. Ensure to mention the Ticket No. on the package.

3. Once you return the product to our seller address, please share the tracking number and the courier name through which you have returned the product.

Please dispatch the product within 4 working days from the date of receipt of this email. The replacement policy will not be applicable if it exceeds 4 working days.

Alternatively, you can also go ahead and buy a new pTron product from Amazon.in of Original Invoice value or higher, help us with the order feedback, and product rating (to confirm the purchase). We will return the value of your Original (old) pTron product (as per the Original Purchase Invoice). Steps 1 to 3 above for "Product Dispatch for Warranty Claim" still apply.

Kindly intimate us with the option you choose via a reply to this email.

Regards,
Support Team

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Address: D-6 Chintan flat, Nayan nagar, saijpur bogha, Ahmedabad - 382345

Ticket no - 910339
Product return for replacement on date 20/07/2020 but till no reply from PTron very poor services

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Address: D-6 chintan flat, nayan nagar, krishna nagar, ahmedabad - 382345

Ticket no. 910339 product deliver at your address on date 20/07/2020 but still no reply from yout side product deliver or not.
Without phone call no one reply of our mail i was tryed to last 3 days but your c care number not connected. Your product tasting time is 48 hours but 96 hours complete but still no reply

Very poor services of ptron

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L

Labdhi1811

Jul 27, 2020

see

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I made a order for bassbuds tws two days ago
Order# is pt143736 but its not even shipped they provide me ecom express awb# which is still showing that pickup assigned

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Address: Hong kong and India

Hi everyone,

This is regarding my problem with ptron service. I had purchased a product of ptron's tangent brand in september 2019, on order date :- 12/09/2019 through appario retail pvt. Ltd. On amazon.in portal.

Although, since 3 months i am demanding them for replacement of product which comes under warranty but they aren't willing to do so even they dont acknowledged the mails. They do block my emails and they still hold my sent product in their workshop (Which i sent to palred retail private limited 8-2-703/2/8, road no.12, banjara hills, hyderabad, telangana pin code: 500034 for warranty).

My ticket number is 644885

I would like to appeal ptron as well as shopers and online purcahser, if i dont get warranty replacement in stipulated time period, i need to commit criticism on ptron product and their credibility across the globe through my channel, social media, web portals, customer grievance of india, facebook. That i can do with great time period. So this is first level to note all of you that my problem still remain is uresolve.

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I bought ptron 4d ear phon, order no. Pt139516..

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Left side of airpod is not working

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Address: Palred Retail Private Limited. Plot No. 2, 8-2- 703/2/B Road Number 12, Banjara Hills Hyderabad, Telangana - 500034.

The earphone was not working on one side and for 1 year warranty i had request reclaim the refund hence had sent the package back to hydrabad

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Bought from company site . They delivered opened product where left earphone Is not even working . Customer support is pathetic . There number will not connect and mail support is going on from more than a month . They will ask receipt some 5-6 times . Same thing again and again . I think their motto is that u irritate the customer so much that they will stop asking anything . Don’t ever buy the product from there site .

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Address: ramdas peth, near shushanti app, akola

I have brought the ptron tangle earphone from amazon and it is not connecting with my phone and getting disconnect again and again in between i have filed complaint for that but there customer support is is not at all responding when i call their toll free number it always shows busy

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Address: 11A Rajeev Nagar Ayodhya bypass road Bhopal Madhya Pradesh

Ptron bluthooth hedhphone not working saund

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My order is order pt137566. I have received the item, and did not use it, jsut checked how the mic works and found it horrible... Wanted to initiate the return as per the policy of the website (Within the week of receiving), however, it is impossible to reach ptron customer service, i wrote them an email, i made a ticket on their website - no luck. When you call them it keeps on saying that the customer service is busy, that's it. So i lost my 900 rs i guess with this fraud

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The product bought 1 month back, now the left speaker not working.

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Jun 30, 2020

Updated by Linto700 I am Frequent buyer of PTRON Products, But this time I bought a wireless neck band Head phone which was working initially good but now the Left Headset not working or some big disturbances coming to ears.

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