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PTron Complaints & Reviews

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Updated: Dec 16, 2025
Complaints 326
Resolved
13
Unresolved
313
Bad 😕 It seems that PTron has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PTron reviews & complaints page 12

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N
nikunj dubey
from Powai, Maharashtra
Nov 2, 2020
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I purchase a earphone . went off in 10 days i asked for replacement you you said buy another we will pay the same amount back to you . i purchased ptron tango for 1500 again . now you said this wont work so purchase it from amazon only i did that too . then after doing all what you had asked . you stopped replying to my email . contact email [protected]@gmail.com
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    S
    Sonalisahu
    from Powai, Maharashtra
    Oct 31, 2020
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    Not claiming warranty. ... Not
    responding call customer service...fraud company... .
    +2 photos
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      U
      Ushaq
      Oct 30, 2020
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      Address: Hyderabad

      Left ear bud stopped working and it is not charging
      PTron customer support has been notified about the posted complaint.
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        P
        poorvi_C
        from Powai, Maharashtra
        Oct 28, 2020
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        I purchased the ptron bass buds pro in February
        I got a defective piece as the left earbud was not working
        I have been writing mails to them to help me out and they have not given any response that is helpful I even returned my defective piece to their head quarters in Hydrabad and have not returned nor replaced my item
        It is so damn difficult to contact them as there is no one picking up the calls there probably the worst company i have ever come across and can bet upon that i ever will i just have no words to explain my frustration for this company i hate this company so much that i would rather die than to make a purchase from this company ever again
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          A
          Akash Rankhambe
          Oct 27, 2020
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          Raised Ticket its been month they are not responding Sent them video proof multiple times still there is no proper respond from their end.
          Ticket : PR340376

          Please help me.
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            S
            sarthak jadhav
            from Powai, Maharashtra
            Oct 26, 2020
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            Address: Plot No. 2, 8-2-703/2/B Road Number 12, Banjara Hills Hyderabad, Telangana - 500034

            It is highly impossible to contact with the company through calls and there are no useful email reply. They provide some type of ticket number which says that share your photo of buds which I have shared already 3 to 4 times.
            The process is repeating same and same.
            +1 photos
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              A
              Arsh Garg 2007
              Oct 26, 2020
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              How to book warranty of 1 year on airdopes
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                R
                Rohit Ba
                Oct 26, 2020
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                Address: Palred Retail Private Limited. Plot No. 2, 8-2-703/2/B Road Number 12, Banjara Hills Hyderabad, Telangana - 500034
                Website: ptron.in

                I was trying to contact them via call and email but they are not responding, I have tried to create ticket too, they are not responding to ticket
                +1 photos
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                  B
                  BK Ramachandran
                  Oct 24, 2020
                  Resolved
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                  Resolved

                  I have been emailing ptron support for ptron twin pro charging issue. I got information to courier the product for warranty claim and I did the same. It's been two weeks since i havent heard back from them. The response email I get as my ticket number noted to support team. If it has been noted my issue as to be resolved by now. Their support system is one of the worst. They don't even showcase an empathy to their consumers in response email. I need immediate resolution to my issue.
                  Feb 3, 2021
                  Complaint marked as Resolved 
                  The company took required action to resolve my issue through sending a replacement product.
                  PTron customer support has been notified about the posted complaint.
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                    Y
                    Yash Kumar
                    from Delhi, Delhi
                    Oct 19, 2020
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                    Address: D-86 Lajpat Nagar-1, New delhi

                    I have complaint many times but ptron not solve the problem. My wireless tangent pro neckband problem after using 2month but due to lockdown I don't complaint. But repeatedly complaint they didn't solve my problem

                    My Ticket No. 116195
                    Regards
                    Yogesh Kumar
                    +1 photos
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                      P
                      parth24101997
                      from Powai, Maharashtra
                      Oct 19, 2020
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                      Address: Palred Retail Private Limited. Plot No. 2, 8-2-703/2/B Road Number 12, Banjara Hills Hyderabad, Telangana - 500034. Tel: 040 - 67138888
                      Website: www.ptron.in

                      I have registered the ticket PR353710 for warranty claim as my earphones were not working.

                      It's been over a month I have not received my earphones.

                      The guys don't answer the customer care.

                      They do not reply to my emails.

                      It's been very tedious over a month and looks like you don't give a damn about your customer.
                      PTron customer support has been notified about the posted complaint.
                      Oct 26, 2020
                      Updated by parth24101997                       Not received refund as told by the company for PR353710.

                      It has been over 2 months trying to reach you still not a positive feedback.
                      View replies
                      Not received refund as told by the company for PR353710.

                      It has been over 2 months trying to reach you still not a positive feedback.
                      Reply
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                        N
                        Nazim_781
                        Oct 15, 2020
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                        Address: house no 334 sector 48 Faridabad

                        My ptron earphone right side was not working properly...
                        PTron customer support has been notified about the posted complaint.
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                          V
                          Vishnu 233
                          from Powai, Maharashtra
                          Oct 14, 2020
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                          Repair&replace
                          Order number:[protected]
                          Order date 27.09.2020
                          Address : Indrajeet Kumar
                          206 vrindavan apt, near kiran hospital surat Gujarat, 395004
                          +1 photos
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                            R
                            Rinsha v
                            Oct 13, 2020
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                            I hav ordered ear buds, i didnt receive my item its been 2 months... I disnt get my money back.. I have paid 803 rps
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                              R
                              Rinsha Rizayn
                              Oct 13, 2020
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                              I have ordered ear buds from ptron...i disnt receive my item.. Its been 1 and half month.. I have paud 803 rps.. Ptron customer care does not respond to my call
                              PTron customer support has been notified about the posted complaint.
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                                S
                                Sunil Lavate
                                Oct 12, 2020
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                                Address: <p>Atkoneshwar nagar no.1 pradip telor in back said kalwa east thane 400605</p>

                                I had buyer the patron bass buds of your company but, it is having some problem .While talking with other person the voice is breaking so, please exchange it
                                PTron customer support has been notified about the posted complaint.
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                                  V
                                  vinodq
                                  Oct 9, 2020
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                                  I bought a headphone with following specification through Amazon on 06/05/2020 PTron Boom 3 4D Dual Driver in-Ear Wired Headphones with Mic - (Black and Silver) | B07XRDKDW6 (B07XRDKDW6)

                                  After 14 Days the Mic stopped working & the headset was hardly detected by the mobile phone.

                                  On 30/06/2020, I registered the compliant with PTron vide ticket number #521979.

                                  PTron hadn't resolved the issue so far. Kindly resolve it immediately
                                  PTron customer support has been notified about the posted complaint.
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                                    R
                                    Raghul Buvanesh
                                    Oct 8, 2020
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                                    I have been send my old ptron earphone which is one side is not working but no reply from them about when will they return new product ticket no:pr801815
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                                      R
                                      RSKumar74
                                      Oct 5, 2020
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                                      Address: Palred Retail Private Limited. Plot No. 2, 8-2-703/2/B Road Number 12, Banjara Hills Hyderabad, Telangana - 500034. Tel: 040 - 67138888

                                      Hi,

                                      I had purchased a ptron earphone thru Amazon. It had issues and raised a ticket 415800 and the company said i can purchase a new earphone and they will refund the amount for the old defective product. I had purchased a new earphone based on their commitment. I was asked to give all the bank details to make the transfer. But it has been four months the company has not refunded the amount committed by them.

                                      I have written numerous mails and i have been calling them on a daily basis but the call automatically gets disconnected after a while.

                                      I am very disappointed by the service ptron is providing.
                                      PTron customer support has been notified about the posted complaint.
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                                        S
                                        Sunny5283
                                        Oct 5, 2020
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                                        Address: Delhi

                                        I would like to inform you that I ordered
                                        Ptron bassbuds On 26/9/2020.
                                        By direct from Ptron online Portal.

                                        I received product on 30/9/2020.

                                        At the time of delivery I was not present at delevry address at my home so my mother taken parcel.

                                        I checked and opened parcel after when I teach home.
                                        I found product is damaged the Cap was not at it place and also charging jack was not on right place..

                                        I also raised ticket for complaint on online portal on 30th September..but till now no information as well as call received.

                                        Image also attached of invoice and product.

                                        Hope to take action soon.

                                        Below are details of my orders.

                                        Transaction ID: [protected]
                                        Merchant Website: ptron.in
                                        Amount Paid: 809.10
                                        Order Date:[protected]:24:30
                                        Customer Phone Number: [protected]

                                        Regards
                                        Sandeep Kumar
                                        [protected]
                                        PTron customer support has been notified about the posted complaint.
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