Puma Complaints & Reviews

I was client of puma since 11 years and I have purchased many shoes from puma store and puma online website from last 3 years and never had issue with products...from last session I purchased two shoes from puma store city center mall of nashik and found one of my shoes got soul crack after use of two days. Hence I reported issue to shop owner and they ask me to submit shoes for replacement. After few days later they called me and asked me to visit shop for shoes replacement. I have surprised afterwards they were asking me to pay additionally for new shoes which was difference between new shoes. I asked to provide me same shoes or refund my money but they refused to all. They were forcing me to pay additional cost or buy any other product with same price..it was like puma cheated with me! And they have no respect for the client who's client from so long time. And employee of puma are liar too they told me that they have sent my shoes to compnay but when I asked for refund money or return the shoes they immediately return problematic shoes as they were said that shoes aleady sent to the puma. I was like wow..even shop owner asking me to buy jacket with same amount which shows how professional they are. I need to puma take immediate action on this or I will go far behind and will put review on Twitter and insta and facebook about my this experience. Will also recommend my freinds not to buy any product durring the sales. Sorry too say this but I am very unhappy with this product and service.

Respected sir,
I have purchase a shoe from flipkart on 13/11/2020... But the logo of the shoe was coming out... I have complained about this to flipkart they told me to wear and further if comes out... Then complain it to puma... I have done this but they are giving me cash credit... I just want my refund in cash or in my bank account... Please help.

I bought a track suit (Rs. 3999) last month. It got some defects and i went to store yesterday to exchange it. Immediately it was replaced by the store manage and i bought an another article after topping up 1000 rs more.

This morning when i wore it, it developed some holes while adjusting from the back side because of its poor quality. Immediately i called to store person and informed about the defect. Then i took it to store in the evening. Store manger denied to exchange it and said the holes developed because it got burnt from multiple places. I was wondering how it could be possible because i did not come in contact of any fire. Now the store manger behaved very rudely and unnecessarily shouting in front of another customers which is highly unprofessional. I left the store immediately and decided to take it officially.

Also, i let you know we (My wife and i) have been big fan of puma and we believed it values its customer. However, i have been highly disenchanted in quality and services of puma and shall avoid any future purchases from here.

Attaching herewith the pic of the defected article and anticipate a fair justice to my problem

I am looking forward to hearing from you soon.

I had purchased shoes befor 2month ago. Now it got damage many side means thread remote, i had purchased many shoes from ur solapur store, i am happy to by puma shoes and i like it, but this time disappointed. I had buyer for 3750all, i request u pls replace me that product for this time. Pls help me in this for this case and approval for same shoes..

I purchase a track pant from puma store located at ground floor, 269, abu lane, meerut.
Cuatomer id:49000633

I single use and aingle wash the colour fade away and the patched of light and dark colour left out. I can't wear it and go out.

I have never seen/used such low quality product in my life. Even the road side/flee market product is also better then this. Completely looted feeling. I am befooled by puma orvthe store.

I had purchased a puma shoes from amazon on 27th october as the purchased i'd is 171-[protected]. As per the quality of shoes is very bad. Its not even a month my shoes fabric tore from 3-4 sides. As per big brand of puma i didn't expect with it. Even i had mailed to your customer support above the same but yet waiting for return proccess which is not yet complete till date from your end. Kindly look into this matter and refund my hard money asap...
Ps: 90 days warranty was mention over there.
Chat conversation end
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I want to return a product purchased from puma website, but no one is picking up the call and i am not able to contact puma for making a return request. There is no other way to contact them. Please suggest what to do now. My order number is[protected].
I have tried to call them many times but there is no response. If there is any alternate number please help me....

Hello
I have been trying to get in touch with puma online store on the hotline number on urgent basis and there is no response and i as a customer am very disappointed in puma since i have products to return and if it runs out of time the store may simply cause another problem and there is no response at all from the brand!! It is highly disappointing
Looking forward to your reply as soon as possible
Thank you.

I brought it in flipkart since 2weeks ago.. It's now torn apart due to poor stitching upfront above the flip flops... Is this puma or any other local companies.. Let me guess this is #.. Making coustomer as fools in the name of brand.. I[censored] replace my flip-flops then it's ok or else i vl go to other companies and i vl recommend others also not use puma brand anymore

Hi, this is to inform you that i have buyed puma shoes online from flipkart. It has been only 6 to 7 times that i have wored them and now the upper net of the shoe is tearing. Not only in one shoe but in both the shoe the net is tearing out. This is very disappointing. I hope you will take some actions towards this. I want you either to repair the shoes or to replace them. I am sharing below some pictures for the proof. Will wait for your reply to this matter.

I have bought puma men's mega nrgy knit black asphalt running shoes through amazon dated 16th july, 2019, order id being[protected]. However within 90 days i. E. On 14th october, 2019 the left leg shoe has hole being popped up out of nothing. I have been regular purchaser of puma, however i am shocked to see that the quality of these shoes provided are below expectations. I want replacement as there is manufacturers warranty available.

I purchased pumma entrant slipon mu idp running shoes for men 3 month back i use only 2 time but its gum default side fully damaged so i am requesting to recive my complaint as soon as u possible

.   replace all

I had tried to order shoe from Puma on 30th september 2019 for rs.2799.I had emailed and called them several times.Each time they are giving different reasons, while I am asking them why they are not transferring the amount back to my account.I even contacted the bank and they said the amount is not with them. Now that, Puma has agreed that the order is not confirmed. Till now, the issue isn't resolved.I just came to know so many consumer complaints later through this website.Hence I am posting my issue.

The second issue I am facing is I ordered the product successfully which I was trying to place on the same day.I recieved it but since the size was smaller, I gave return for the product and still, not a single person came to pick the product.Now I am afraid whether rs.[protected]+2799) is lost overall.

Kindly fix this issue as soon as possible.I had great regard for this company.But this is frustrating and I do not understand what is the problem with you people in acknowledging the email sent and also not resolving the issue for this long.I am deeply dissappointed and I don't think I will be buying from Puma again.If this issue is not resolved, there is going to be more problems in future and you will lose your customers ultimately.I am posting this complaint on 11th october 2019.

Hello, i bought a pair of puma shoes online from flipkart's "retailnet" seller, which is an authorized puma's seller. But the product i received is defective. It has threads coming out of stitches and even the product didn't have tags on it.Â
They are in warranty of 90 days.
Order id od[protected]
When i called puma customer care number to claim my warranty they told me since i bought these online they can't replace them. They can only take my shoes and give me credit for future purchase at puma online store. Then what's the purpose of selling them online if the warranty procedure is different for that?
Therefore i request you to replace my shoes with a fresh pair.
Attaching my invoice of order and defective shoes pictures.Â

I ordered from puma website and paid at the same time with net banking, my cart got empty and the cash was deducted from my account for which I got message from my bank, but I didn't got any message from puma about my order or confirmation of order. I emailed about this many times but they say they have no order about this, but the money is deducted at the same time, for which I have proof in my bank statements in which the money is transferred to puma. I send the screen shots of the transaction message I received during payment and my bank statement but the puma email customer care service is not helping me. I told them to either refund my money or send me the similar product in same price range but they do not show any sign of affirmation. Please help me

Dear sir
I am nitin here i have buy a puma hybrid shoes from your puma store in karnal
6 months ago and the shoes has been been broken up by own
And we are not satisfied with your shoes and i will promise we will never buy any puma shoes again me, my family as well as my friends we are boycoting the puma beacuse it has been broken in 6 months
Kindly take action on it unless we can do nothing
Regards
Nitin sharma

The new store factory outlet of puma has opened near chinhat.. I visited over there & purchased many clothes bt. There was some mistake from that side.in 1 product. I have taken a tshirt from m section n i got an tshirt of l size n whn i came back home n checked it was mistaken issue of size so i went again in a hour for asking them to exchange it.. So i requested to do it because it was a gift for someone else.. Bt the staff name alok mishra.
Prs no. 0622 chinhat tirha lucknow
He misbehaved vry much n was vry rude n was shouting. And he said do whatever u want n itself he was saying i dnt have manners to talk with the customers...
And afterwards managers told him to be quite by still he was shouting like hell...
So i haven't changed it..
Bt i want u to take action regarding it n towards mr alok mishra...

N plz do contact on dis no
[protected]
From
Mr vimal kumra

I Yogita Meena purchased Puma Women purple training and gym shoes from Myntra an online shopping store.
Order No.[protected]-4751703
Order placed on 11 July 2019
Delivered on 17 July 2019
It has damaged near shoelace holes on both shoes. I am attaching picture of the defect.
Please replace the shoes or correct the defect as soon as possible.

You and the seller robbed me 7k. After 10 days o[censored]sage product getting damaged and when i return the seller [censored] policy says we don't accept.
Nice worst flipkart and the seller.
Amazon still the best service provider in india.
At least they are not delivering bad products to its customers.

https://www.flipkart.com/puma-evospeed-sl-ii-fg-white-black-football-shoes-men/p...⇄

Email - [protected]@gmail.com

This is regarding the complaint about the shoes that i buy from puma lifestyle in gurgaon on 3rd march 2019 but after usage of only 3 months, the shoes get tear off from the front side.

Note : we are regular customer customer of puma and this is the first time that i faced this issue.

So, is this the quality fault or what else.

And i went on puma store and they suggested us to contact customer care.

I am very disappointed this time and need proper treatment.
Sorry for delay in complaint.
Please do the needful.