Puma Complaints & Reviews

Address: Mahesh nagar colony, samneghat, varanasi-221005

My product is damage. I want replacement assoon as possible. I did not expect this types of products from puma. And if it's not get replaced i will never buy any product from puma.

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Hi,
I have ordered one man jacket of 3600rs from puma india. Itâ€™s been more than one month now theyâ€™ve not returned my money. I keep calling and mailing these people. They donâ€™t revert and answer my calls. I donâ€™t know what to do please help

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I had purchased Puma Sports Shoes from Hyderabad 3days back from today but in only just one wearing both shoes cracked from upper side .

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Address: patna

I have bought shoes from Puma store Patna. I got an issue with size. Puma store salesman informed that it won't be exchanged after the bill amount has been paid as the product is in the sale.

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Hello,
In regards with order number.[protected] the puma credits as refund for my return with 2160 still does not reflect in my account when I login with the same email id. I have reported the issue several times through mail as your phone number does not exists. Please look into this matter as soon as possible. As my money is stuck from last 24 days nad I am unable to use it. Please plese help.

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Address: Chembur Mumbai

I purchased these pair not more than a year ago. I paid almost 10000 bucks for them. And within 10-12 times of wearing the outer bottom part has got scratches over it. What sort of quality you provide when customer pays you large amount. I used them only while going to gym. That too rarely as I kept it with more care

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Address: Harish, type2, 31G, ICAR-IIHR, hesaraggatta, Bangalore-560089

I am a regular customer of puma products. I am from Bangalore. I use to buy tshirts, shoes, cap and bag in puma outlet shop ( bagalagunte in Bangalore) almost all the products which I was bought are of very poor quality. In all the product symbol is coming off, which is most important thing which everyone is looking for in puma brand. I was totally upset with this. So worst. I thought of dis promoting the brand.

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Nov 20, 2020

Updated by Harish25595 In the track pant symbol is already gone

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Address: 291,Kothari,7 main 36 cross 4 block jaynagar Bangalore 560011

I had taken puma sport shoes 6 months back and now there has become holes in my shoes

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I purchased a shoe online from puma India site and it got delivered. Fitting was not perfect for my running so I returned back the next day itself. This happened on Aug 20, After that u received redeem link to get my money but it got expired then another link generated and that too got expired. After a week I didn't get any mails/messages for my refund amount so I contacted them and mailed them. The customer agent told you will get the link...

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I have bought a football from puna official website and after delivery of product I was not satisfied with the product so i had made my mind to return it and i returned it. After reaching warehouse of puma I mailed puma regarding my refund the told me that it'll take 7 to 10 business days, then I waited for 10 days still o hadn't get any refund then again I mailed and talked to puma customer care and they told me the same "we have checked and due to some technical issue please wait for 48 hours" i waited then again I mailed, and again they told me the same. It has been 3 months still i haven't received any refund from their side.
The strange is that now they are not responding to mail ðŸ˜¡

Nov 18, 2020

Complaint marked as Resolved

Thankyou so much Consumer Complaint Team. Now it has been resolved

Puma customer support has been notified about the posted complaint.

Nov 09, 2020

Updated by Jagdish Karki It has been 3 days still i have not got any email from Puma india

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Avni600000

from Lonavla, Maharashtra

Feb 15, 2022

I have ordered bag from puma website the money hot deducted but the order status is showing failed. I want my money back please help

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I'm seriously fed up with Puma ihave been calling them everyday twice its like talking to an machine or a robot same damn response everytime i speak with them just playing a game with us like we don't have anything else to do seems like they are earning alot from our calls and keeping us engage giving same response everytime that they gonna sent the Refund link within 24 to 48 hrs its been 14 days since i return the product and 10 days since they got it in warehouse.. my Refund amount is 8747 inr.
please Refund my amount ASAP.
order #[protected]

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Address: M venkatayapalem, In front of water tank

I purchased a puma sports jacket from store and i didn't even wear that but logo has damaged

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Oct 22, 2020

Updated by Akhilavr I bought a puma sports jacket worth of 3999 on 18th September 2020 and i didn't wear or removed tags of it and puma logo of that jacket got damaged.

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Website: www.india.puma.com

Hi I placed an order for puma shoes worth rs. 4249 on 19th July order Id[protected] and return request was placed on 4th august and return was picked up on 5th august. Since then I have been following up with puma for the refund and there is no proper response on the refund status.
Their customer care number given on the website has suddenly stopped working I am communicating via mails and every time they say that they will process the refund amount soon.
Please help me in this.

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I purchased a shoe online fr puma India site and it got delivered. Fitting was not perfect for my running so I returned back the next day itself. This happened on Aug 20, After that u received redeem link to get my money but it got expired then another link generated and that too got expired. After a week I didn't get any mails/messages for my refund amount so I contacted them and mailed them. The customer agent told you will get the link after 48 hours but it has been 2 months and I have spoke to 20 different customer agents and all said the same think "you will get the redeem link this time sir definitely in 48hours". Still I didn't get any mails regarding that. And my money 2999/- is still with Puma India. I never faced this kind of issue in online shopping.

Nov 9, 2020

Complaint marked as Resolved

Puma customer support has been notified about the posted complaint.

Nov 06, 2020

Updated by Ruban Kumar Hi Team,

Please help me getting my money back. Puma is not even bothered about that. Whenever I call they are telling you will get the money soon. But it has been 3 months since I returned the product but didn't receive the money.

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Payalvr

from Shirpur, Maharashtra

Aug 14, 2022

Hello, I ordered a puma shoe from their app.My money was deducted but i did not receive the order id. I sent email to their customer care but no help from them. Please help me to get my order or my money back

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Address: No. 509, CMH Road, Indiranagar, Bangalore - 560038, Near Fab India

I purchased a pair of sports shoes on the website and it came on time.
I paid by cash directly to the delivery person. I tried the shoes but they were not appropriate according to my feet. Within couple of minutes of my purchase i requested return of shoes. The person came and took away the shoes on time. I kept calling the consumer care team and they say you will get a reimbursement link within 24 hrs or 48 hrs. The link came but there was technical error, i entered all my details correctly but still it was showing all my details are incorrect. I gave a call back to the consumer care team they say a new link will be sent after 24 hrs. The company sent me an expired link again twice. Every time i call the say the same story again and agian. It has been 5 days still these people are playing games with the customer and shoes havent reach their warehouse. Please donnot shop online with the brand.

Sep 29, 2020

Complaint marked as Resolved

I have received my refund.

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I have ordered a puma tapered woven menâ€™s running pant on 10th july 2020, on 14th july the package was received but when i opened it was a paper instead of the product. I was afraid because i paid 3499 rupees online but not received any product. Then i did a mail regarding this problem to puma on 14th july. I received a call after 4 days, i answered the questions they asked, but till now i have not received any solution for my problem. I need refund of my order. Help me

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Address: Sanjay place, agra

I bought puma lower 3 days back on sale which costed me around 1, 600â‚¹ from a lifestyle store and to my surprise after one washing it started to show lint balls on the clothing. Itâ€™s very sad to see to invest such huge amount on a clothing only to see pilling in the end, that too after one washing!

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Address: H NO 186 NEW DEEP NAGAR, CIVIL LINES

Hi, i had bought black color puma mercedes t-shirt on 2 june 2020 from ludhiana punjab.
Bill date - 2 june 2020
Article no[protected]
Transection no:- 11814

My t-shirt looses all color richness after couple of washes. A white patchy layer clearly visible on the surface of t-shirt. Its collar also start curling.

I request either change my t-shirt or permit to replace with other product.

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Order no :[protected]

Read this out.

Two complaints.

1. The refund has not been initiated yet. All the policies clearly mentions out from the time the product has been picked up. I need my money on an urgent basis.

2. The product which i have returned, you people are selling it at highly overpriced rate.
https://ajio.page.link/GEsJ3jEK1sQ1ZQFo6

I want my refund on an urgent basis and i am definately clear and you should be clear with your policies too.
Otherwise i am filing a complaint.

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I am so disappointed about puma shoes. I have brought puma shoe at ecr showroom, i have brought on 26th dec and it got damaged within one months. One of the worst quality. I have raised an compliant at the ecr showroom, they are saying they won't accept the shoe because shoes which was sold at 60% above they won't consider warranty. Hereafter will not buy any product in puma... Worst customer service

Puma Complaints & Reviews

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Puma reviews & complaints page 15

Puma eco lite backpack

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Refund not received since last 1 month

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Cracks in upper side of Puma Sport shoes

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Issue with size

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Refund not received in 24 days

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Puma Ignite Net Fit shoes

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Receiving damaged and poor quality products for more than 5-6 times

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Running shoes

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Puma Online Scam - Not refunding money even after product return

Not refunding my hard earned money

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Not sending me my Refund order #100860942

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Puma Logo has damaged

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Refund not processed or given by puma

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Refund amount not credited even after multiple follow-ups

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fraud:- refund money not received even after shoes returned on the same day.

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Product was missing in package

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it's about a puma lower

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puma mercedes t-shirt shade issue

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Overpriced product

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shoes damaged within one month

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