Puma Complaints & Reviews

Hi,
I have ordered one man jacket of 3600rs from puma india. It’s been more than one month now they’ve not returned my money. I keep calling and mailing these people. They don’t revert and answer my calls. I don’t know what to do please help

I had purchased Puma Sports Shoes from Hyderabad 3days back from today but in only just one wearing both shoes cracked from upper side .

I have bought shoes from Puma store Patna. I got an issue with size. Puma store salesman informed that it won't be exchanged after the bill amount has been paid as the product is in the sale.

Hello,
In regards with order number.[protected] the puma credits as refund for my return with 2160 still does not reflect in my account when I login with the same email id. I have reported the issue several times through mail as your phone number does not exists. Please look into this matter as soon as possible. As my money is stuck from last 24 days nad I am unable to use it. Please plese help.

I purchased these pair not more than a year ago. I paid almost 10000 bucks for them. And within 10-12 times of wearing the outer bottom part has got scratches over it. What sort of quality you provide when customer pays you large amount. I used them only while going to gym. That too rarely as I kept it with more care

I am a regular customer of puma products. I am from Bangalore. I use to buy tshirts, shoes, cap and bag in puma outlet shop ( bagalagunte in Bangalore) almost all the products which I was bought are of very poor quality. In all the product symbol is coming off, which is most important thing which everyone is looking for in puma brand. I was totally upset with this. So worst. I thought of dis promoting the brand.

I had taken puma sport shoes 6 months back and now there has become holes in my shoes

I purchased a shoe online from puma India site and it got delivered. Fitting was not perfect for my running so I returned back the next day itself. This happened on Aug 20, After that u received redeem link to get my money but it got expired then another link generated and that too got expired. After a week I didn't get any mails/messages for my refund amount so I contacted them and mailed them. The customer agent told you will get the link...

I have bought a football from puna official website and after delivery of product I was not satisfied with the product so i had made my mind to return it and i returned it. After reaching warehouse of puma I mailed puma regarding my refund the told me that it'll take 7 to 10 business days, then I waited for 10 days still o hadn't get any refund then again I mailed and talked to puma customer care and they told me the same "we have checked and due to some technical issue please wait for 48 hours" i waited then again I mailed, and again they told me the same. It has been 3 months still i haven't received any refund from their side.
The strange is that now they are not responding to mail 😡

I'm seriously fed up with Puma ihave been calling them everyday twice its like talking to an machine or a robot same damn response everytime i speak with them just playing a game with us like we don't have anything else to do seems like they are earning alot from our calls and keeping us engage giving same response everytime that they gonna sent the Refund link within 24 to 48 hrs its been 14 days since i return the product and 10 days since they got it in warehouse.. my Refund amount is 8747 inr.
please Refund my amount ASAP.
order #[protected]

I purchased a puma sports jacket from store and i didn't even wear that but logo has damaged

Hi I placed an order for puma shoes worth rs. 4249 on 19th July order Id[protected] and return request was placed on 4th august and return was picked up on 5th august. Since then I have been following up with puma for the refund and there is no proper response on the refund status.
Their customer care number given on the website has suddenly stopped working I am communicating via mails and every time they say that they will process the refund amount soon.
Please help me in this.

I purchased a shoe online fr puma India site and it got delivered. Fitting was not perfect for my running so I returned back the next day itself. This happened on Aug 20, After that u received redeem link to get my money but it got expired then another link generated and that too got expired. After a week I didn't get any mails/messages for my refund amount so I contacted them and mailed them. The customer agent told you will get the link after 48 hours but it has been 2 months and I have spoke to 20 different customer agents and all said the same think "you will get the redeem link this time sir definitely in 48hours". Still I didn't get any mails regarding that. And my money 2999/- is still with Puma India. I never faced this kind of issue in online shopping.

I purchased a pair of sports shoes on the website and it came on time.
I paid by cash directly to the delivery person. I tried the shoes but they were not appropriate according to my feet. Within couple of minutes of my purchase i requested return of shoes. The person came and took away the shoes on time. I kept calling the consumer care team and they say you will get a reimbursement link within 24 hrs or 48 hrs. The link came but there was technical error, i entered all my details correctly but still it was showing all my details are incorrect. I gave a call back to the consumer care team they say a new link will be sent after 24 hrs. The company sent me an expired link again twice. Every time i call the say the same story again and agian. It has been 5 days still these people are playing games with the customer and shoes havent reach their warehouse. Please donnot shop online with the brand.

I have ordered a puma tapered woven men’s running pant on 10th july 2020, on 14th july the package was received but when i opened it was a paper instead of the product. I was afraid because i paid 3499 rupees online but not received any product. Then i did a mail regarding this problem to puma on 14th july. I received a call after 4 days, i answered the questions they asked, but till now i have not received any solution for my problem. I need refund of my order. Help me

I bought puma lower 3 days back on sale which costed me around 1, 600₹ from a lifestyle store and to my surprise after one washing it started to show lint balls on the clothing. It’s very sad to see to invest such huge amount on a clothing only to see pilling in the end, that too after one washing!

Hi, i had bought black color puma mercedes t-shirt on 2 june 2020 from ludhiana punjab.
Bill date - 2 june 2020
Article no[protected]
Transection no:- 11814

My t-shirt looses all color richness after couple of washes. A white patchy layer clearly visible on the surface of t-shirt. Its collar also start curling.

I request either change my t-shirt or permit to replace with other product.

Order no :[protected]

Read this out.

Two complaints.

1. The refund has not been initiated yet. All the policies clearly mentions out from the time the product has been picked up. I need my money on an urgent basis.

2. The product which i have returned, you people are selling it at highly overpriced rate.
https://ajio.page.link/GEsJ3jEK1sQ1ZQFo6

I want my refund on an urgent basis and i am definately clear and you should be clear with your policies too.
Otherwise i am filing a complaint.

I am so disappointed about puma shoes. I have brought puma shoe at ecr showroom, i have brought on 26th dec and it got damaged within one months. One of the worst quality. I have raised an compliant at the ecr showroom, they are saying they won't accept the shoe because shoes which was sold at 60% above they won't consider warranty. Hereafter will not buy any product in puma... Worst customer service

I was client of puma since 11 years and I have purchased many shoes from puma store and puma online website from last 3 years and never had issue with products...from last session I purchased two shoes from puma store city center mall of nashik and found one of my shoes got soul crack after use of two days. Hence I reported issue to shop owner and they ask me to submit shoes for replacement. After few days later they called me and asked me to visit shop for shoes replacement. I have surprised afterwards they were asking me to pay additionally for new shoes which was difference between new shoes. I asked to provide me same shoes or refund my money but they refused to all. They were forcing me to pay additional cost or buy any other product with same price..it was like puma cheated with me! And they have no respect for the client who's client from so long time. And employee of puma are liar too they told me that they have sent my shoes to compnay but when I asked for refund money or return the shoes they immediately return problematic shoes as they were said that shoes aleady sent to the puma. I was like wow..even shop owner asking me to buy jacket with same amount which shows how professional they are. I need to puma take immediate action on this or I will go far behind and will put review on Twitter and insta and facebook about my this experience. Will also recommend my freinds not to buy any product durring the sales. Sorry too say this but I am very unhappy with this product and service.