Puma Complaints & Reviews

Please note that, i mr. Vijendrakumar sharma live in thane near korum mall having your loyal customer five years. My contact no. [protected]. I have purchases everything from puma like shoes, track pant etc. Before three month i have brought three track pants in puma but this track pant really poor in quality. Sorry but it is a very low quality i had called your manager but he is not give proper response and not to exchange my track pant. I have very shock of your manager reply.
I hope you will see the matter and exchange my track pant with urgently. Otherwise i will not purchase from puma in future.

Please reply immediately.

Ican buy a shoes from puma factory outlet on24dec2018 at 13:41:21 which price in bill 3388 and salesman say they have 50% discount and in billing they put 305 cgst and gst and they will charge total 2000 rs i will pay and after i will come to home and i want to confirm price from puma official site and i saw the actual price is 1599 with gst and shipping

On 22nd december 2018, i purchased one gents lower from puma store, ndse 1, nd. On it there was a red color discount sticker of 40 percent. At cash counter where my daughter was there was told by cashier that their computerized billing system is not working so manual cash receipt was issued and payment was made. When we were about to leave the store, the cashier came and removed the red color discount coupon saying it is needed for records. Since i am handicapp therefore my daughter was taking my care and we did not pay any heed to it. On reaching home, i found that the cash receipt showed discount of 30 percent only instead of 40 percent. I think it shd be called day light cheating/robbery by staff of puma exclysive store

My name is bhavika and my customer id is[protected]. I did shopping from puma factory outlet in sarjapur road, bangalore. The staff incorrectly debited rs. 1, 10, 011 instead of rs. 11, 011. They immediately voided the transaction. However, the money is still not credited to my bank account.

First of all, this is not the level of service i expect from puma. Secondly, my bank says the money is not credited and they will take 16 working days to resolve and put the money back in the account. Now, you tell me why the hell should i wait for my money for 16 days because of puma's fault. I urgently need this money back. This is not the small amount which has been debited. I don't know where the money is stuck but i'm suffering for puma's wrong actions.

I want my money back with the compensation of all the problems i am going through because of you. Please get back asap.

Contact no: [protected]

Return request placed on 22nd november. Today being 13th december the refund is not processed. Worst customer service. Pathetic email responses. No one bothers to help the customer. They disconnect the call after placing on hold.
Every time i contact them its said i will receive the refund in 2 days, its been 21 days now and no refund. The bank details shared with them is incorrect as per the cx service rep (Thats my only bank account). I have shared the details twice with them but no response.

I hereby have a complaint that I purchased a pair of shoe from puma outlet, Tower square, Indore (Madhya Pradesh), which torned out twice in a month. I complaint about it many times but there was no response from owner.Finally I called her and told about the product defect. She was very rude to me and denied to return the shoe. Please take a strict action about it.

Hi, my name is Samadhan Katkar and I purchased this Puma backpack from R City Ghatkopar, the product description itself is fake as it says its a leather bag... The truth fact is leather does not peels off and the same threat was cleared by the Store Manager when it was purchased, please check the bag photo... It's a self explanatory. Kindly replace or refund the money ASAP.

Hello Sir/Mam,
Greetings for season,
I purchase a pair of shoes(article code[protected] from puma outlet (city pride)pune on 28/07/2018. With in 2 month I notice tear in the front part of shoe (net look like transparent from nose of shoe, I mean see my sock from nose of shoe). So please repair or replace my shoe as soon as possible. I also attached some snap shots of damage part of shoe and bill. I am wait for your fruitful reply.

Name - Himanshu Soni
Email [protected]@gmail.com
Shoe Article code[protected]
Shoe size - 10UK - 29cm
Shoe style- Carson 2 IDP
Colour- Puma Black/QUITE SHADE

Puma customer service worst,... No service center in kolkata,... Customer care told to go to showroom to repair, but 2 showrooms refused to repair, rather advised me to buy new shoes,... Contacted customer service but got no result... They are continuously telling to buy new shoes,... But no reply to my problem, why they don't repair their own shoes??

I bought a Puma black shoe around 4 months back of more than Rs.5000, but I have noticed tear in the front part of the shoe. My friend also bought a same shoe and he have a problem with sole being disoriented resulting in ankle twist.
If there is problem in mesh shoes, stop manufacturing them. I have a big fan of Puma shoe but not anymore. I also have a PUMA shoe with BMW branding. never had problem with that. But this one is torn within 4 month even with normal office to home usage. Really disappointed. I went to showroom where I bought it from, and seems of no use as the store person has not taken it seriously.

I don't have the receipt now, but they can check it from [protected].

I have been a regular puma customer but its disappointing me to know that recently i picked one pair of sandals from puma store and its soo slippery that it cant sustain even on normal watery surfaces. Its very much disappointing and the store men are not ready for an exchange. Please take notice of it i don't want myself to lose trust on puma. I am a regular customer. Please atleast help me getting a replacement or so. Thankyou.

I have purchased softfoam puma shoes worth rs. 5499 in month april 2018 from kamla nagar showroom, north delhi. But within a span of 3 months, i'm feeling very uncomfortable during walking.in right shoe, inner side the foam has torn and somthing plastic thing pinches my knee every time from backside.
If this is happening... Then what about our priority to buy a pair of sach branded shoe. With this amount we can buy 4-5 pair local shoe. At the time of purchasing.. Yours salesman told me that if anything this kind of happen in future they will provide proper repairment for that. Please consider my request and get repair them as soon as possible

I bought puma shoes for 5500. They were defective so i returned it within a week. They gave me 5500 slip after 15 days. I tried in 4 different puma store and didn't find any good shoes.
And that slip is not working in any other store when they promised it would.
How it is my problem if you give me some defective thing and doesn't even give me my money back.
Phone number:- [protected]

I had bought full length tights for my wife from puma store udaipur shastri circle road. All steachs of lower had losen up and i had submitted that lower 1month after after purchasing that. This is the worst experience of purchasing from puma plz kindly look into the matter and exchange the article

Purchase date 2/2/18
Store 061a
Receipt no 1597

Its been 4 months since i have not received my money back. The customer care officials are the worst at responding to emails. Extremely poor customer service. Nobody picks up the contact no. that is provided. I have sent multiple emaila to chase them. They donot reply. Till date, the money has not been reflected in my account and also the passbook. Totally frustrating.

I ordered from the puma online store and it's been more than two weeks since my order and it has not even proceeded from step 1 (There are around 6-7 steps before delivery). I was promised that the product will be shipped within 5 working days but nothing happened. They are not picking up the call[protected] nor replying to my mail.
Order #[protected]

I recently bought a rain jacket from Puma store in Dahisar after a week i found the Windcheater to be useless for me so i went back to the store and asked for a refund. I had the bill and the tags with me. The jacket was not even bought under any discounted price but still the manager over there refused to give me a refund.
I am a regular customer of Puma, my bag my shoes everything is of Puma. Did not expect this kind of answer from the store manager for an unused product refund. Please help me in this matter. I would really appreciate some help.

Respected sir/madem
My name is sonu gumber and i'm from sri ganganagar disst. (Rajasthan 335073). I purchased a shue from your puma showroom which is placed in sri ganganagar (Rajasthan) named by m/s sunny enterprises.
And after two month there was stiching probplm in shues
I went to the showroom and they fill the customer claim form and tell me that your shue will be claim in 15 days
And now 1 month crossed they are not givving me a proper responce
My claim form no. Is 0489
The copy of form is atteched
Kindely responce me and claim my shue otherwise i'll go to the consumer court
This is my contect details = [protected]@gmail.com
Phone no. [protected]

I would like to start by saying puma has the worst customer care support! It has been almost 3 weeks since i ordered products from puma and i faced so many issues
1) the discounts were not applied at the time of payment and i ended up paying 1500 more
2) i mailed to your customer care saying i wanted to cancel the order and do it again and i also got a reply from them saying i could cancel but the next day i get a message saying the order is shipped.. What the hell?!?
3) i followed up so many times and there was not reply from the customer care team
I can say the team is horrible and very inefficient!!
4) i had ordered 4 items and only 3 came i waited for few days thinking it will come late but it did not come at all
5) i mailed again n again and yet no response from the irresponsible team!!
Even the customer care number never connects
I tried a zillion times and finely i got to speak to a lady called timaya n when i asked about the product she said it’s out of stock
Isn’t it the responsibility of puma to inform me that first hand???
6) i asked for a refund she said she processed it but i never received the refund nor any message regarding it
7) and on the other hand a person called mansoor elahi from customer care team after two three mails replies to me saying sorry for the inconvenience caused etc and asks for the details each time that’s all he does and never got a solution from him it’s the 4th time they are asking me for the product details and shireen begum says she’ll come back with a reply and never did!!

Why is the team so irresponsible?? I never got a proper reply from the horrible @puma customer care team. I am disappointed as im the one who paid the money

If i don’t get a reply i’m going to the customer complaint forum consumer court and social media

Hello team,
I am still waiting for a reply on my below query.
I ordered for green track suit but blue was shipped and for my wife it was supposed to be black with white hand stripes, but shipped completely back color and size is also incorrect.
Hence would like to return this order. I tried calling your toll free number[protected] but there is no voice playing at all its just blank.
Please reply at your earliest.