Puma Complaints & Reviews

Dear Team,

Greetings of the day !

I undersign bought Puma Shoes article code 366955 01 size 8UK Style Electron in Black Color from Gurgaon Central Store which is located on MG Road, Gurgaon in month of October .Invoice Dated 13 oct 2018 .

Central Invoice details TR No 57735

As others i work in corporate firm and wore sports shoes on weekends being casuals days . Which means around 15 weeks passed and have not wore these shoes more than 20 times . No Sports activity carried on . only in office campus or locally wored .

I am surprised to see that Puma Branded manufactured product is of such low quality and could not sustained for even 3 months properly . Wherein all sports products go under heavy test and quality checks by various internal and external company teams .

I am attaching few picks of the shoes which is not event washed once in entire purchased period. Had went to central today and they are saying they cant nothing, only they can send this to puma for repair or can wait for Puma head office update.

There are two conditions
1. if you repair the shoes what is a guarantee it wont torned off from other side ????
2. if you replace this with new one .new one will sustain and will be of good quality ???

I am confused between these two as being wearing other brand shoes from long time and had never faced this issue.

As sports shoes are wored by sports man, athletes and being used by every other human being for sports activity .So companies are aware of their usability so they make and do quality check accordingly.

I am relaying on you to do the justice and update central store team for next steps asap.

Have tried both toll free and mobile no before writing this email but there was no luck connecting thru .. .

Thanks and Regards,
Gaurav Khanna
M:[protected] / [protected]

Puma provided a defect piece material, upon raising the flag they did not replace the product nor refunded the money, instead credited the amount into puma wallet.

Thereafter upon placing a new order with the amount was deducted, but product not delivered and puma is not responding, its been a month.

Each time i call them they have a new excuse. order no :[protected]

I purchage a hoddie on 20nov 2018 from puma store place at near bajrang bhawn railway crossing. Fabric of hoodie is so cheap that i cant wear it anymore all get rua rua in just 2 mnths and dealing of this showroom owners are very bad they dont even entertain me regarding this issue. I am regular cutomer of puma wearings but now i dont purchage any more products of puma if i dont get a solution for this problem.

Dear oficial
I am writing to express my dissatisfaction with the jacket that i bought on 6th of nov 2018 from haldwani store located at walkway mall sheesh mahal, national highway 87, thapa colony, haldwani, uttarakhand 263126

Yesterday i was washed my jacket first time and when it will dry the white spots are appear in my jacket, i am totally disappointed due to its poor quality

Unless you replace the jacket or refund my money as i will be forced to take a legal action.
Your earliest response would be highly appreciated

Sudama rawat
[protected]

Hello team,

I have purchased the puma shoe (Puma mens ignite limitless shoes) in august 2018.

Now just after 5 months in january, its fabric started tearing, puma promises the best quality of product, does this is the best quality of your product?

And puma selling it as running shoes, tell me does any one run with this kind of shoes??

This is the worst quality of shoes i ever used in my life.

Either you replace the shoes or provide the money back.

Attached is the billing details.

Hope you reply soon.

Regards
Akshat sankhere

I have sent back one of my product back to puma warehouse on 18-24 Dec 2018 which was a COD order and they were supposed to refund back my amount to my bank account which they have initiated and completed also but that has not reflected in my account and accordingly i used to call puma customer care every now and then but they respond very badly and every time ask for more time.Finally before few days they asked me to provide the bank statement from last two months which i did and it didnt show that amount credited in my account and now they are again asking for some time which they used to say before also and suggesting me to raise the dispute with bank which i already had but as per bank manager the bank has no role in it as the amount has not been credited so they couldn't provide me any information regarding on the basis of only NFT.

So please it is request kindly look into the matter

Dear team
I have purchased puma shoes with hsn code[protected] from life style kanpur on 28 december 2018 but the shoes is very hard on foot due to which it is making marks or scars on feet.
The company is renowned but the products are very bad. I have not used this shoe since a month please exchange it. Please find the attached bill & pictures for marks.

I purchase a lower from showroom but this piece is in mistake.. When i went in showroom for exchange they misbehaving with me and not returning\exchanging my lower plzz contact me as soon as possible because i m unable to purchase another good.. Its very costly plzz exchange this lower otherwise i'll complaint on consumer care and viral this mistaken piece on social media..

Hello...
This is Rohit Kumar, Purchased 1 Pair of Shoe from PUMA Outlet, Near Choudhary Mode, Nehru Nagar, Ghaziabad, U.P. on Dated 8th August 2018.
And My Right shoe got Damaged itself from under the Badge of PUMA, even When i Never use them for Any Sports or Workout. And on 3rd January, i have Visited the Same Outlet and the Staff Present there doesn’t Listen to Me Properly and Denied any Kind of Solution for the above Said Problem. And the Reaction of the Staff was Shocking even it was Disgusting...
After this I have Registered the Same Complaint to Customer Care Helpline Number, Send them 2 Mails Complaining about the Same. But No reply from there Side.
So I am Writing this to You Just Because of it... And Attaching the Copy of the Bill and Photos of Shoe from Where it got Damaged.

Any Kind of Reply is Highly Expected From Your Side.

Rohit Kumar

Hello Team,

I had purchased an expensive pair of puma shoes through Myntra on 20 August, 2018 order no.[protected] also I have original billing details with me but the quality of the product is highly disappointing.

The sole of the shoes falled apart in months and the side stickers are also came off within 2 weeks.

This is not level of quality I expect from puma product.

Puma shoes should not be of this quality. I am regular customer of the brand. If the issues is not satisfactorily answered, I would definitely not going to suggest anyone of the brand.

Anyone senior from the team must look in the issue and for further clarification of the same.

Curiously awaiting the lights on the issue.

Please note that, i mr. Vijendrakumar sharma live in thane near korum mall having your loyal customer five years. My contact no. [protected]. I have purchases everything from puma like shoes, track pant etc. Before three month i have brought three track pants in puma but this track pant really poor in quality. Sorry but it is a very low quality i had called your manager but he is not give proper response and not to exchange my track pant. I have very shock of your manager reply.
I hope you will see the matter and exchange my track pant with urgently. Otherwise i will not purchase from puma in future.

Please reply immediately.

Ican buy a shoes from puma factory outlet on24dec2018 at 13:41:21 which price in bill 3388 and salesman say they have 50% discount and in billing they put 305 cgst and gst and they will charge total 2000 rs i will pay and after i will come to home and i want to confirm price from puma official site and i saw the actual price is 1599 with gst and shipping

On 22nd december 2018, i purchased one gents lower from puma store, ndse 1, nd. On it there was a red color discount sticker of 40 percent. At cash counter where my daughter was there was told by cashier that their computerized billing system is not working so manual cash receipt was issued and payment was made. When we were about to leave the store, the cashier came and removed the red color discount coupon saying it is needed for records. Since i am handicapp therefore my daughter was taking my care and we did not pay any heed to it. On reaching home, i found that the cash receipt showed discount of 30 percent only instead of 40 percent. I think it shd be called day light cheating/robbery by staff of puma exclysive store

My name is bhavika and my customer id is[protected]. I did shopping from puma factory outlet in sarjapur road, bangalore. The staff incorrectly debited rs. 1, 10, 011 instead of rs. 11, 011. They immediately voided the transaction. However, the money is still not credited to my bank account.

First of all, this is not the level of service i expect from puma. Secondly, my bank says the money is not credited and they will take 16 working days to resolve and put the money back in the account. Now, you tell me why the hell should i wait for my money for 16 days because of puma's fault. I urgently need this money back. This is not the small amount which has been debited. I don't know where the money is stuck but i'm suffering for puma's wrong actions.

I want my money back with the compensation of all the problems i am going through because of you. Please get back asap.

Contact no: [protected]

Return request placed on 22nd november. Today being 13th december the refund is not processed. Worst customer service. Pathetic email responses. No one bothers to help the customer. They disconnect the call after placing on hold.
Every time i contact them its said i will receive the refund in 2 days, its been 21 days now and no refund. The bank details shared with them is incorrect as per the cx service rep (Thats my only bank account). I have shared the details twice with them but no response.

I hereby have a complaint that I purchased a pair of shoe from puma outlet, Tower square, Indore (Madhya Pradesh), which torned out twice in a month. I complaint about it many times but there was no response from owner.Finally I called her and told about the product defect. She was very rude to me and denied to return the shoe. Please take a strict action about it.

Hi, my name is Samadhan Katkar and I purchased this Puma backpack from R City Ghatkopar, the product description itself is fake as it says its a leather bag... The truth fact is leather does not peels off and the same threat was cleared by the Store Manager when it was purchased, please check the bag photo... It's a self explanatory. Kindly replace or refund the money ASAP.

Hello Sir/Mam,
Greetings for season,
I purchase a pair of shoes(article code[protected] from puma outlet (city pride)pune on 28/07/2018. With in 2 month I notice tear in the front part of shoe (net look like transparent from nose of shoe, I mean see my sock from nose of shoe). So please repair or replace my shoe as soon as possible. I also attached some snap shots of damage part of shoe and bill. I am wait for your fruitful reply.

Name - Himanshu Soni
Email [protected]@gmail.com
Shoe Article code[protected]
Shoe size - 10UK - 29cm
Shoe style- Carson 2 IDP
Colour- Puma Black/QUITE SHADE

Puma customer service worst,... No service center in kolkata,... Customer care told to go to showroom to repair, but 2 showrooms refused to repair, rather advised me to buy new shoes,... Contacted customer service but got no result... They are continuously telling to buy new shoes,... But no reply to my problem, why they don't repair their own shoes??

I bought a Puma black shoe around 4 months back of more than Rs.5000, but I have noticed tear in the front part of the shoe. My friend also bought a same shoe and he have a problem with sole being disoriented resulting in ankle twist.
If there is problem in mesh shoes, stop manufacturing them. I have a big fan of Puma shoe but not anymore. I also have a PUMA shoe with BMW branding. never had problem with that. But this one is torn within 4 month even with normal office to home usage. Really disappointed. I went to showroom where I bought it from, and seems of no use as the store person has not taken it seriously.

I don't have the receipt now, but they can check it from [protected].