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Puma Complaints & Reviews

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Updated: Dec 8, 2025

Complaints 599

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508

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Puma reviews & complaints page 19

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Website: [email protected]

I recently bought a rain jacket from Puma store in Dahisar after a week i found the Windcheater to be useless for me so i went back to the store and asked for a refund. I had the bill and the tags with me. The jacket was not even bought under any discounted price but still the manager over there refused to give me a refund.
I am a regular customer of Puma, my bag my shoes everything is of Puma. Did not expect this kind of answer from the store manager for an unused product refund. Please help me in this matter. I would really appreciate some help.

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N

Nonibansal

from Bengaluru, Karnataka

Jul 5, 2018

I got running shoes from puma costing rupees 8000.The net of the shoes is torn within a month.The shoes are defected.Running shoes are meant for rumning amd these shoes didnot even last for a year.Cheap material is used in making this shoe.Warranty period is still there.I want these shoes to be returned or exchanged.

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Address: Sri Ganganagar, Rajasthan

Respected sir/madem
My name is sonu gumber and i'm from sri ganganagar disst. (Rajasthan 335073). I purchased a shue from your puma showroom which is placed in sri ganganagar (Rajasthan) named by m/s sunny enterprises.
And after two month there was stiching probplm in shues
I went to the showroom and they fill the customer claim form and tell me that your shue will be claim in 15 days
And now 1 month crossed they are not givving me a proper responce
My claim form no. Is 0489
The copy of form is atteched
Kindely responce me and claim my shue otherwise i'll go to the consumer court
This is my contect details = [protected]@gmail.com
Phone no. [protected]

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Address: Bangalore, Karnataka

Website: www.puma.in

I would like to start by saying puma has the worst customer care support! It has been almost 3 weeks since i ordered products from puma and i faced so many issues
1) the discounts were not applied at the time of payment and i ended up paying 1500 more
2) i mailed to your customer care saying i wanted to cancel the order and do it again and i also got a reply from them saying i could cancel but the next day i get a message saying the order is shipped.. What the hell?!?
3) i followed up so many times and there was not reply from the customer care team
I can say the team is horrible and very inefficient!!
4) i had ordered 4 items and only 3 came i waited for few days thinking it will come late but it did not come at all
5) i mailed again n again and yet no response from the irresponsible team!!
Even the customer care number never connects
I tried a zillion times and finely i got to speak to a lady called timaya n when i asked about the product she said it’s out of stock
Isn’t it the responsibility of puma to inform me that first hand???
6) i asked for a refund she said she processed it but i never received the refund nor any message regarding it
7) and on the other hand a person called mansoor elahi from customer care team after two three mails replies to me saying sorry for the inconvenience caused etc and asks for the details each time that’s all he does and never got a solution from him it’s the 4th time they are asking me for the product details and shireen begum says she’ll come back with a reply and never did!!

Why is the team so irresponsible?? I never got a proper reply from the horrible @puma customer care team. I am disappointed as im the one who paid the money

If i don’t get a reply i’m going to the customer complaint forum consumer court and social media

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K

kunal1993

from Rupnagar, Punjab

Jun 18, 2018

I have placed order of duffle bag.. u taken my money and then dont give any email regarding shipment.. ur toll free number not working.. i have sent u many mails but not gining any response.. plz look into this matter.. worst experience ever..

P

Prabhatd

Jun 26, 2018

Hi,

I purchased PUMA shoes in March and returned it during the same week as it was a bigger size. I was told that the refund will be processed within 7 to 10 working days and its still not been refunded.
Can you please look into this, if you want I can also provide you the refund related emails from PUMA.

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Address: Pune, Maharashtra, 411048

Hello team,
I am still waiting for a reply on my below query.
I ordered for green track suit but blue was shipped and for my wife it was supposed to be black with white hand stripes, but shipped completely back color and size is also incorrect.
Hence would like to return this order. I tried calling your toll free number[protected] but there is no voice playing at all its just blank.
Please reply at your earliest.

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V

VM Karthikeyan

from Thrissur, Kerala

Jul 5, 2018

I have purchased 5 puma stainless steel lock and key from M/s Hardware gallery, padivattom Edappally Ernakulam, Kerala.But unfortunatly two of them are brocken.[inside the handle].So I cannot lock my doors.Kindly adwise me what shall I do

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Address: 570009

Website: puma

I have returned my products a month back.
I have not received refund.
I called and they say i ll get by 7 to 10 days but its been 15 days
And my order numbers are
[protected] and[protected]
I cannot able to call them also. And they wont reply to my emails.
They reply after 3 or 4 days, and they say it will initiated in 3 days. But i have not received any amount in my bank. Really not satisfied with puma.

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[email protected]

from Mumbai, Maharashtra

Jun 18, 2018

Customer Care # is not working

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Address: Solapur, Maharashtra, 413008

Website: www.puma.com

Puma brigaed road store is making fool four us to telling that to buy the keeping glouse so i order but they not told that it is only on one pice of glusoe for 1299 and they order fotball gulose so we consumers are being fool so we are being fool so we are doing police case so we dont know anything about whats going to happen i not hope from puma so plz tell them return money or buy real cricket keeping glouse ok

Puma customer support has been notified about the posted complaint.

May 23, 2018

Updated by [email protected] Puma brigaed road store is making fool four us to telling that to buy the keeping glouse so i order but they not told that it is only on one pice of glusoe for 1299 and they order fotball gulose so we consumers are being fool so we are being fool so we are doing police case so we dont know anything about whats going to happen i not hope from puma so plz tell them return money or buy real cricket keeping glouse ok

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Website: Www.puma.com

I had ordered a pair of shoes online which i ordered pink in colour but it was sent in black colour nd the size i ordered was 7 but 8 was sent to me.. Nd now wen i ask for refund i’m told about the procedure which is 10 -15 days the money would be transferred.. The customer care executive mr rajmohan was so aggressive nd rude was just not listening to me, just kept saying that’s our procedure, that’s our procedure... Will u people look into this matter nd return my money asap or i need to go to higher authorities

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Address: 400095

Website: Puma.in

Hi,

Please check the image of the puma shoes purchased less than a year back, it has started tearing off at the corner of both the shoes

This is just not acceptable that within a year shoes should start tearing, i have used puma in d past too but this is really pathetic quality

And to think kotak is sponsoring cupons for puma! I will definitely take this up with the kotak marketing team

Pl revert with a solution as this shoe is beyond wearable state outside and an embarrassment.

I had mailed to [protected]@puma.com id complaining on 31st jan'18, but there was no response. The condition has deteriorated now. These were purchased on 5th mar'17 for rs.5497/- and within a year the mesh started coming off

Sanjana
[protected]

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S

Sonu sharma

May 16, 2018

I have a very bad experience at online puma store. Puma India team is not refunding my hard earned money back to my account. They are keep sayings due to technical issue it’s been delayed and not been resolving my concerns.
Please reply if you can help.
order No:[protected]

D

dy92122

from Allahabad, Uttar Pradesh

May 21, 2018

Hello Sir, I bought a shoes art n. 18994502 from Allahabad Puma Store and it got spoiled very soon. Its net has exploded. I bought Puma's regular customer and bought some shoes but all of them have not had trouble. Please correct it.please sir correct it very soon.

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Address: 410210

I bought shoes costing 7.5k. The shoes are so bad in quality i use to wear it for very less ecenthough its cuts f4om frant really poor quality and not at all a upto mark. I am very sorry to say but such bad quality of shoe is not expected from puma. I brought it a year and some months back from company store located at korum mall thane mumbai, while buying i blindly trust on brand and highend product mrp of the product is arround 11k buts its get damage in very less period can you plz do something with my shoes.

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Address: Karnal, Haryana, 136026

Website: Puma care

My shoes puma company, 2 months ago, i bought puma shoes and only wore 3 times after that shoes colour damage also i complained many times but my complained not understand please sir/madam solve my problem if donot solve my problems after that i shall create video and upload shoes photographs in social network like facebook and you tube
Contact number [protected], [protected] please contact

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S

Sayidrk

from Thrissur, Kerala

May 7, 2018

2 times I got defeated shoes, do not buy shoes in indian puma website, I'll never ever buy in this website

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Address: Ludhiana, Punjab, 141001

I bought shoes costing 6k. In the showroom they seemed comfortable, now everytime I wear them even to a walk, my foot gets marks. The shoes are so bad, really poor quality and not at all a comfortable wear. I am very sorry to say but such bad design of shoe is not expected from Puma. The upper flip is not flexible which makes them difficult to walk in.

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Address: Bangalore, Karnataka, 560076

Hi Team,

I had been following-up with open case with Puma. I am really unhappy that I am not getting any proper response from [protected]@puma.com .

Please find the attached copy of my email, Invoice bill, which was sent on March 1st 2018.

Order details:
Ordered from Amazon.in
Order date: 16-Dec-2017
Order Number:[protected]
Name of the product: Men's Evoknit Ftb Ag White-Black-Fiery Coral Football Boots
This product has 90days for manufacturer defects.
Sold By: Cloudtail India Private Limited
Order received: 20/12/2017

Hope you will be able to work on the issue.

Thank you!
Regards,
Pavan

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M

Muthu Sri

from Mayiladuthurai, Tamil Nadu

Mar 19, 2018

Feb month 2018 pay slip send me

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Address: 248001

I created a return request for an order and as per the request i also sent the photos of the products (Both front and back), to make sure that the return is iniated but days have passed and i haven't received any information regarding my pickup
And the customer care department... There is this guy, i dont know his name but he speaks so rudely to me as if i had committed a crime
I tried calling 2-3 times, no one picked up the phone.
I have been using puma products for years now and i now ensure that i will never ever purchase its products again.
Order no:[protected]

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krishnakant gundawar

from Mumbai, Maharashtra

Apr 30, 2018

Shoes damaged from bottom... Bought just before 2 months at 1600 Rs... even i used it very less time... Still i got damaged...I bought it from flipkart... plzzzzz take care of it...
My no.[protected]
My gmail [protected]@gmail.com
Name - KRISHNAKANT GUNDAWAR
Bill photo also attached...
Solve as early as possible

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Address: 110068

Website: www.puma.com

I have got issues with my newly bought shoes and complaining to which on customer care email. I got no response. Cheaters. Money making brand. Duping people across world.
They have minus focus for after sales service and just earning money with lowest possible quality product.
Stores employees are thieves.

Need my money back..

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A

Aggarwal Abhinav

from Basi, Punjab

Mar 7, 2018

Sir i have bought puma shoes from best price mall, but there are some defects coming on shoes and upper layer of shoes is looking very bad i have attached photo of shoes. As a warranty terms of puma it is under 2 month of purchase, so please help me sir i have attached my online invoice also..

K

khushboo bhushan

from Chennai, Tamil Nadu

Mar 29, 2018

Hi i brought one jogging pant in month of feb18 . i hardly worn it 3-4 times but the stitching thread is coming out from different area like from bottom hem, from waist .. and in knitted garment its useless if stitching thread comes out.

i dont have bill with me but garment having EAN/material in

pls help to get it retuned.

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Address: 800001

Dear puma, this is very stressful thing that i have purchased shoe from patna central mall and it is has manufacturing defect in that shoe, i went in that store in there i meet one of sale manager who used several excuses to send us back and they told we cant do anything please contact customer care. They give only excuse from 1 month. I have spend rs 5000 on puma brand shoe and in reply they given me stressful things. This is very pathetic and i want answer for this. If no one solve my issues than i visit consumer court as soon as possible.

Valuable customer

Prabhat ranjan

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Address: 411051

Hey i am Pranav Chavan, i had purvhased a bagpack of puma from the amanora shop and within 10 days the bag was been torn near the zip i gave the bag return to the store they told me they will repair it an let me a call about what can be done.but i did not recieve any call from their side so i went to the showroom then they said the man who works with this kind of problem isnt comming past days so they returned the bag.i am not satisfied with your company’s service at all.
My contact detail-[protected]

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Hi Puma Team,

I've been a big fan of your shoes for as long as I can remember. Since school days, I would ensure I'd collect money from everywhere so that I have enough to purchase a Puma Shoe.

For me its been a perfect marriage of style, comfort and price point.

In the recent times I have invested more in buying Puma shoes, but clearly not the best thing to do.

My three most recent puma shoes now are damaged for some reason or the other.

Th red shoe, the sole is ready to come off; the black the sole is coming off from front; and my most recent buy, the running shoe which i spend 8k for, now has given way to form gaps between the sole and the top of the shoe.

Please note all these shoes have been bought from Original Puma showrooms, Puma store in Indiranagar, Bangalore; Puma Store in Forum Mall, Koramangala; & Puma Store in Phoenix mall, Pune.

Have the quality of the shoes fallen? or you guys don't care anymore.
Anyway, this is my last ditch effort to give Puma another chance, if not, Puma will lose a customer who was an evangelist for their products.

Waiting, for a response

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Raksha Tanwar

from Kuchera, Rajasthan

Feb 9, 2018

I buy puma evopower vigor 1 form amazon with 90 days warranty . The shoes will defect form sides . So plz replace shoes mobile numner =[protected]

A

Aggarwal Abhinav

from Basi, Punjab

Mar 7, 2018

I buy a new puba shoes article no is 36652902 and manufacture month and year is august 2017 i buy this shoes about two months ago but it is not good it is broken please change or replace my shoes Thanks.

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Address: 577001

Website: Facebook

I brought puma slippers 5 months back it's broken by the gum. It's worth 2000rs. I need to repair or change the slipper. Otherwise i will register complaint on puma in consumer court. Please help me sir. I'm a student and we are poor people. Dad is former. They are scolding me lot from few days please it's my humble request please help me. Please i beg u

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govind raj verma

from Jamshedpur, Jharkhand

Feb 6, 2018

RESPECTED SIR,
I bought your puma carne mid dip sneakers from flipkart which order no is -OD[protected] size 10, after 2 months stitches of my shoes is opened and it's become damage so please help me regarding this problem

yours
govind raj verma
[protected]
patna

S

sheetal churi

from Mumbai, Maharashtra

Feb 13, 2018

I hope the below trails are self explanatory ...And service provided by your Customer care is also pathetic ...these do not match the standards of Puma like brand ...

Hi,
This is to inform you, my husband had visited your store at kandivili and the store person acknowledge the damage is a manufacturing defect
I hope this is enough for you all to confirm and decide about the exchange.

Regards,
Sheetal

From: Sheetal Churi
Sent: 01 February 2018 12:18
To: 'Puma'
Subject: RE: Puma Shoes Complaint - Mumbai - Growel kandivili store

Hi,
It has been more than 10days I have emailed you my query

I Expect a solution, I hope the puma team understands values of customer service

and send me reply ASAP

Regards,
Sheetal Churi

From: Sheetal Churi
Sent: 22 January 2018 15:09
To: 'Puma'
Subject: RE: Puma Shoes Complaint - Mumbai - Growel kandivili store

I had visited the store to show them the defect, but the store people told me to contact customer care
I called up on toll free, they told me to send an E-mail
Now further you will have to guide me .

Kindly let me know what’s the further probe

Regards,
Sheetal Churi

From: Puma [mailto:[protected]@puma.com]
Sent: 22 January 2018 14:59
To: Sheetal Churi
Subject: Re: Puma Shoes Complaint - Mumbai - Growel kandivili store

Dear Sheetal,

Greetings from PUMA!

With reference to your mail, we request you to kindly walkin to the same store so that the store staff can physically inspect the product and can assist you with the same.

However, if you have already visited the store then kindly update us with there feedback on your product so that we can assist you with the same.

For any further assistance, please contact us @[protected]MON-SAT : 09:00 - 19:00, SUN : 10:00 - 17:00)or write into us at [protected]@puma.com
Regards,
Sweta
PUMA Customer Support Team
On Mon, 22 Jan at 11:39 AM, Sheetal Churi wrote:
Hi,

As per my telephonic conversation with your customer care repersensatative below is the details for the purchase

I had brought Puma Shoes from your (Kandivili west- Growel) Mumbai store on 27th nov 2017.

But within 1month of time the shoes net near the tiny finger is started tearing off.

This is the first time have faced such bad experience from a reputed brand like Puma,

I have being buying shoes clothings and other accessories for last 5-6 years since my daughter is involved in sports activity.

Hoping for your co-operation and wish an exchange for the same. As early as possible

Best Regards,
Sheetal Churi
[protected] / [protected]

________________________________________________________________________________...⇄
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If you are not the named recipient, you are hereby notified that any disclosure, distribution, dissemination, or copying is prohibited.
If this information has been directed to you in error, please contact the sender immediately at the telephone number listed above.
Please don't print this e-mail unless you really need to.

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Address: Faridabad, Haryana

Respected sir,
My cousin gifted me Puma sport shoes but as i started using them the Net on both shoes get torned up. It has 6 months warranty. As its a manufacturung defect i would request you to either replace it or take futher suitable action.I had also attached photos of both sport shoes in attachments.
kindly respond to the complaint as soon as possible..
Thank you.

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D

debadatta mishra

from Delhi, Delhi

Jan 24, 2018

I purchased puma shoes in online few months ago but after 3 months the Net on both shoes get torned up. So I request you it possible to repair the net shoes. If it possible please contact me.

Debadatta Mishra
Email - dbdtta.[protected]@rediffmail.com

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Address: Hyderabad, Andhra Pradesh, 500081

Yesterday, i bought puma sports shoes from hyderabad central. From outside the shoes appear fine. But today, when i wore them, i started feeling a nibbling feeling on the left foot thumb. A depression is clearly visible from outside, in a otherwise smooth-looking shoe. There is some knitting issue from inside of the shoe and its creating a lot of discomfort now.

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