Puma — payment deducted by net banking but order not placed

Address:5708 luv kush nagar near chota dera lal badshah, Nakodar distt jalandhar, Jalandhar, Punjab, 144040

I ordered from puma website and paid at the same time with net banking, my cart got empty and the cash was deducted from my account for which I got message from my bank, but I didn't got any message from puma about my order or confirmation of order. I emailed about this many times but they say they have no order about this, but the money is deducted at the same time, for which I have proof in my bank statements in which the money is transferred to puma. I send the screen shots of the transaction message I received during payment and my bank statement but the puma email customer care service is not helping me. I told them to either refund my money or send me the similar product in same price range but they do not show any sign of affirmation. Please help me
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Puma shoes with MRP of 5000/- not even lasted for 6 months.

Providing poor quality at very high prices.

The same thing happened with me very disheartened disappointing
Hello, can i know if the problem was solved? The exam same thing has happened to me today. My money has been placed but no order has been placed. It's very disheartening. Wanted to know if you guys received the money or it has been left this way?
Jay vyass's reply, Aug 16, 2022
Hi, same happened to me while ordering a cap.mondey deducted but showed a failure on website
But 2 hours later I got a mail from them confirm the order and they provided a tracking I'd for order. And if you do no get an email like this, checkout FAQ on their website they have provided information about what to do if we do not recieve, confirmation order or refund in 2 working days
Harshitha V K's reply, Oct 11, 2022
Same thing happened to me just now...did your problem get resolved
Same thing happened with me. I oredered a shoe. made payment.I got email of payment received. But order confirmation is not received. also the tracking link etc.
customer care say no payment received. i sent screen shot of mail receipt by company. But still the issue is not resolved.
I think somebody in the company is indulging in financial wrongdoing.
This is wrong practice. so i may take a legal route to resolve the issue.
Thank you.

Even I faced the same situation ive ordered a shoe and a cap I've did the payment and the cart is empty.my money was deducted from my account.tbey also sent me a mail about payment success.but it wasn't showing order number or details.Theres no trace of my order. can anyone help. do i get my order or atleast refund 🥺

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