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Updated: Oct 27, 2025
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Punjab National Bank [PNB] reviews & complaints page 108

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V
Vandana Netam
from Mumbai, Maharashtra
Jul 7, 2019
Resolved
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I have ordered an fastrack watch from myntra shopping and made payment by debit card and then I cancelled order due to some reason . Myntra shopping customer care service said that it will take 7-10 days for the amount to be reflected in your Punjab national Bank but it's been 14 days & I didn't received my refund, myntra had send me a reference number[protected] to connect with PNB bank and check but PNB customer care people are saying that this reference number is of no use for them, amount to be refunded is 1121 Rs
+1 photos
Jul 20, 2019
Complaint marked as Resolved 
I complained at Indian consumer complaints forum as well as in Pnb.co.in, don't know which method worked, received my refund. Thank you
Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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The refund for amount 599.00 was successfully processed on 6/27/2019 by Amazon India but the amount was not credited to my bank account and the bank denied helping.

Refund Reference #[protected]

not received refund amount from myntra in my pnb bank account - Comment #3480754 - Image #0
Reply
Sir, I did not get my refund. I ordered this item on June 23 and I canceled it on June 25. Amazon people are saying that we started it on June 25. They are speaking You should get your Amount by 2 July Find it from your bank or you fill up the charge dispatch from. Your problem will be resolved. Amazon is saying that.

not received refund amount from myntra in my pnb bank account - Comment #3480757 - Image #0
not received refund amount from myntra in my pnb bank account - Comment #3480757 - Image #1
Reply
Sir, I did not get my refund. 215 rupees. I need my refund I ordered this item on June 23 and I canceled it on June 25. Amjon is saying that I started it on 25th June. Amazon said that by July 2, your money will be deposited in your account. But my account has not yet got Rs 215.

not received refund amount from myntra in my pnb bank account - Comment #3480759 - Image #0
not received refund amount from myntra in my pnb bank account - Comment #3480759 - Image #1
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    A
    adityasahni877
    from Satrikh, Uttar Pradesh
    Jul 6, 2019
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    Address: Vill-dubauli,dist-gorakhpur,pin-273203, Gorakhpur, Uttar Pradesh, 273203

    Sir, i have made a transaction through upi on amazon shopping and i have cancelled that order and refund was processed by amazon on[protected] in my account but that amount was not credited to my account. Upi reference id is[protected]. I have contact to pnb on [protected] but my problem was not solved also i contact to amazon and they said that refund was initiated on given date and i waited one week but my refund was not reflected to my account. Please solve my issue and credit my pending amount. Thanking you.
    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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      M
      Md sabih uddin
      from Mumbai, Maharashtra
      Jul 6, 2019
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      Address: Silonja bela gunj gaya, 804403

      Sir,
      This is md sabih uddin i m costumer of your bank (Punjab national bank) i booked my ticket on 19.05.2019, but the transaction is failed and money is debited from my account the transaction amount is ₹2205.
      The account no from which account is debited is [[protected]]. And bank reference id r[protected]. Also refund id [protected].
      Since it is more than one month after transaction the debited amount is not credited in my account.
      So look into the matter as earliest.
      Your faithful
      Md sabihuddin.
      A/c - [protected].
      Upi no - 17203019141920833938259.
      Bank reference id - r[protected].
      Refund id - [protected].
      +1 photos
      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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        K
        Kush1996
        from Bengaluru, Karnataka
        Jul 6, 2019
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        My refund of 429 has been processed successfully from Amazon on 24.06.19 and it was supposed to reflect by 02.07.19 and for this transaction the refund reference no. is: 032622. I had a word with Amazon and they informed me the same. This amount hasn't been reflected in my account.
        Account Name: Kushaditya Sharma
        Account no: [protected]
        +1 photos
        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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          L
          lakki1996
          from Mumbai, Maharashtra
          Jul 6, 2019
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          Address: 17/8 krishna colony bhiwani, 127020

          I done the transaction in 28 march 2019 in amazon but the transaction is failed and the i fill the application in bank but no response from bank side. Plz and no response for the amazone side. I tried to multiple times to call amazon customer care and pnb bank but no response for both side
          Plz resolve my issue and provide my payment
          Name - parag

          Complain no. - sra[protected]

          I done the transaction in 28 march 2019 in amazon but the transaction is failed and the i fill the application in bank but no response from bank side. Plz solve my this issue

          Ammount is 8999
          Acc no. [protected]
          Date 28-march 2019
          Punjab National Bank [PNB] customer support has been notified about the posted complaint.
          Jul 12, 2019
          Updated by lakki1996           Plz resolve my problem
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            S
            sajan chauhan
            from Delhi, Delhi
            Jul 6, 2019
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            Address: Chauhan opticals , near singh sabha gurudwara, 152024

            Dear sir i paid amont of rs.8999 to amazon on 28.6.2019 but somehow my order got cancelled so mazon initiated refund of same amount & asked me to wait till 5.7.2019. Today its been 9 days & still i didnt received my amount & bank is not helping me get my payment if i ask bank for charge dispute form they are ignoring & are not giving me form. I am also enclosing a picture of transaction no. Given to me so pls help me to get my payment
            Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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              S
              sonu sangwan 00000
              from Mumbai, Maharashtra
              Jul 5, 2019
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              Address: Village ikla, Meerut, Uttar Pradesh, 250205

              Sir mera ek refund aana tha rs 12999 ka amazon.in india se.. Unhone wha se refund kra diya but mere account mai credit nhi kiya gya abhi tak..
              Please ap pnb bank ki
              Reference number for the transaction is 75503729177030798673382 isko chek kre sir.
              Mere atm card mai refund aana tha.. Mera atm card no.
              [protected] hai.
              Mera account no. [protected]
              Ifsc code punb0992900
              Name sonu sangwan
              Punjab national bank.
              Date. 25/6/2019 time 12.50 par wha se credit kr diya gya tha. But mere aacount mai nhi aaya. Sir please help me..
              Punjab National Bank [PNB] customer support has been notified about the posted complaint.
              Jul 08, 2019
              Updated by sonu sangwan 00000               Sir mera ek refund aana tha rs 12999 ka amazon.in India se.. Unhone wha se refund kra diya but mere account mai credit nhi kiya gya abhi tak..
              Please Ap pnb bank ki
              Reference Number for the transaction is 75503729177030798673382 isko chek kre sir.
              Mere atm card mai refund aana tha.. Mera atm card no.
              [protected] hai.
              Mera account no. [protected]
              Ifsc code PUNB0992900
              NAME SONU SANGWAN
              PUNJAB NATIONAL BANK.
              DATE. 25/6/2019 TIME 12.50 PAR WHA SE credit kr diya gya tha. But mere Aacount mai nhi aaya. Sir please help me..
              Jul 08, 2019
              Updated by sonu sangwan 00000               Please chek transaction Id. In your bank.. My amount refunded not credited in my bank account

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                B
                bijendra595
                from Muzaffarnagar, Uttar Pradesh
                Jul 5, 2019
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                Address: 149,KURWAL BANARASH BULANDSHAR, Bulandshahr, Uttar Pradesh, 203001

                I sir /my name bijendra singh amazon ki taraf se kupinda mysore style art silk saree purchase kiya tha jo ki maine return kar diya amazon ne uska refund amout (269 rupees[protected] ko kar diya jo[protected] tak account main credit hona tha but account main nahi aa paya maine amazon walo se baat ki to unhone charge dispute form fill karna ko kaha maine bank ke customer care and pnb branch me concect kiya to unhone mana kar diya amazon walo ne mujhe rbi refence no. Bhi de diya h jo ki #[protected] hai plese half me.
                +1 photos
                Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                Jul 05, 2019
                Updated by bijendra595                 REFUND RE ESU

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                  J
                  Jack2
                  from Delhi, Delhi
                  Jul 5, 2019
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                  I have bought a bata shoe and returned it... Bt didnot get my refund in my account till now, i have call amazon customer care and they said to fill charge dispute form and contact to your bank nd bank said there is no refund by ur merchant till now
                  I have searched and there is no charge dispute form of pnb. Please solve it

                  Refund ref. No.[protected]
                  Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                    S
                    Shiva2005
                    from Shikohabad, Uttar Pradesh
                    Jul 5, 2019
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                    Address: E-3/775 Sector J ALIGANJ LUCKNOW, E-3/775 Sector J ALIGANJ LUCKNOW, Lucknow, Uttar Pradesh, 226024

                    I have purchased an item from amazon on 26/6/2019, for which i payed online sum of rs 319. As i found order is incorrect later, immediately i cancel it. Now, they intiated refund amount on same day. But till now its not processed in my account. Today's date is 5/6/19. My account number is [protected]. And refund reference no - #[protected]. So, kindly look after it. Thankfully i hope problem will get resolved soon.
                    +1 photos
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                      J
                      jubalod
                      from Mumbai, Maharashtra
                      Jul 5, 2019
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                      Address: Punjab Nation Bank Station Raod, Balod, Balod, Chhattisgarh

                      It is requested that account no. [protected] which is state government account, it is running at punjab national bank, balod.
                      Ch. No. 630956 dt. 25.01.18 rs. 8850/-
                      Ch. No. 630988 dt. 01.03.18 rs. 19824/-
                      Ch. No. 631284 dt. 31.07.18 rs. 35400/- are issued to m/s ashish printers, balod. But punjab national bank, balod do not transfer the amount to ashish printers account and by mistake transfer the whole amount to a loan account which is at guwahati.
                      It is requested kindly return that money back to account no.[protected] so that we again transfer the amount to m/s ashish printers, balod.
                      Thanks.
                      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                        S
                        shakyahimanshu
                        from Gurgaon, Haryana
                        Jul 5, 2019
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                        Address: type -2,block -1 quater -1 ,c.t.o compount tar ghar , agra, Agra, Uttar Pradesh, 282001

                        I order placed in 30/05/20, timiming 12-25 pm, my delevered 7th of june 9-09pm. I cancelled my product by self return by courer. I contact to amazon and amazon initiat my amount in 25/06/2019 of rupees 289 product amount and courier amount 70 in amazon wallet but my amount of rupees 289 is not credit in my account amazon is provide me refund reference no[protected]. Please solve my problem and credit my amount in my account. Thanku you
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                          V
                          vikasbaghel04
                          from Hyderabad, Telangana
                          Jul 5, 2019
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                          Address: 1231 AIR FORCE ROAD, DABUA COLONY, Faridabad, Haryana, 121001

                          Hello
                          I have a account in pnb bank. I have purchased some items from amazon on 19/06/2019 & payment done by bhim upi of rs 5325.
                          I returned some times and the amount of returned item is 1298. Dated 25/06/2019. But did not get my amount till date and also complaint through customer care but did not get proper response. Refund reference #[protected].

                          Ph no [protected]
                          Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                          Jul 05, 2019
                          Updated by vikasbaghel04                           My acc no is [protected]
                          Jul 09, 2019
                          Updated by vikasbaghel04                           not received my amount till date
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                            T
                            Thakur Kuldeep Singh Shandil
                            from Noida, Uttar Pradesh
                            Jul 5, 2019
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                            Address: Janedghat, 173217

                            Dear sir we are shopping from amazon but we have no product received then we applied for refund the amazon was refunded my amount on 25th june with pnb bank reference no but the amount is not credited, not reflecting in my account pnb bank reference no is refund reference #[protected] so kindly do needful on priority basis

                            Thanks with regards
                            Kuldeep
                            Mob no [protected] [protected]
                            +1 photos
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                              R
                              rajvaibhav
                              from Mumbai, Maharashtra
                              Jul 4, 2019
                              Resolved
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                              Resolved

                              I purchased a jeans from Amazon on 21 june and returned it on 27 june due to quality issue.The refund was issued on 27 june amd was to be till 4th july.But upto now i haven't received money.i contact Amazon they provide me a refund reference no and asked to tell them to bank .when i tell them to bank customer care service they say they can't do anything from here you have to contact branch and after contacting branch they do the same.
                              refund reference number[protected]
                              Customer name- Monu Kumar
                              bank account number-[protected]
                              registered number-[protected]
                              Jul 10, 2019
                              Complaint marked as Resolved 
                              Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                                J
                                Jyoti Mahendru
                                from Yaval, Maharashtra
                                Jul 4, 2019
                                Resolved
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                                Resolved

                                Address: SHAHDARA, 110032

                                I have a saving account in Punjab national Bank, SHAHDARA branch. I submitted the documents and request to close my account (a/c no. ending with 373409) on 7th Jun. I was asked to visit bank on 12th Jun t collect the DD. I told them that as I have shifted to other state I can't come again, and requested for a NEFT transfer. I was denied stating that's not possible, but bank will send the DD to my place trough courier. I had left my corresponding address as required with the branch manager.

                                Till date I haven't heard back. I called customer care and they suggested to contact the branch. The numbers shared by customer care don't work. The email I'd shared doesn't get any response. Finally I wrote a complaint email on 28th June. Except acknowledge and assurance no action has been taken. Attaching the snapshot of the last email communication.

                                Regards,
                                Jyoti Mahendru
                                +1 photos
                                Nov 7, 2019
                                Complaint marked as Resolved 
                                Finally after 2 months I have received the DD and account is closed now.
                                Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                Jul 09, 2019
                                Updated by Jyoti Mahendru                                 My complaint hasn't been resolved yet.
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                                  D
                                  deepu pandey
                                  from Noida, Uttar Pradesh
                                  Jul 4, 2019
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                                  Address: 110094

                                  Maine 25 june ko upi transtaction kay thourgh rail ticket book ki thi
                                  Jiski payment mere account say kat bhi gaye
                                  But ticket book nahi hoyi
                                  Or railway ki traf say msg aa gaya hay refund ka
                                  But abhi tak mere account may paise wapas nahi aaye hay
                                  Amount hay 870.98
                                  Or date hay 25/06/2019
                                  Upi ref no[protected]
                                  My account no is [protected]
                                  My contact no [protected]
                                  Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                                    A
                                    adityajha194444
                                    from Dehra Dun, Uttarakhand
                                    Jul 4, 2019
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                                    Address: India, 249403

                                    I had cancelled an order from amazon amounting Rs.3599 which I had payed using my PNB debit card. The cancellation was done on 25th June.

                                    When I did not receive a refund even after 3-4 days I contacted the amazon customer care who told me that they had refunded the amount and asked me to contact customer service of PNB and file charge dispute they also gave me a Refund reference no - 75503729177030799927928

                                    On contacting PNB customer service They say that they can file nothing like charge dispute and can only check about the transactions and balance.

                                    Please help.
                                    +1 photos
                                    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                                      komal duggal
                                      from Mumbai, Maharashtra
                                      Jul 4, 2019
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                                      Address: Gopal nagar, Jalandhar, Punjab

                                      I purchased dermawear women's blended ₹698 (₹ 2 +696) from amazon on 19.06.2019 and done full payment by debit card but order was cancelled on same day 19.06.19 and now amazon is saying that refund has been sent to your bank so contact customer service and file charge dispute. They had given to me reference number 510119 but customer service is saying that they can file nothing file charge dispute and can only check if money came to your account or not. Same behavior by branch also.
                                      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                      Jul 04, 2019
                                      Updated by komal duggal                                       I purchased Dermawear Women's Blended ₹698(₹ 2 +696) from amazon on 19.06.2019 and done full payment by debit card but order was cancelled on same day 19.06.19 and now amazon is saying that refund has been sent to your bank so contact customer service and file charge dispute. They had given to me reference number 510119 but customer service is saying that they can file nothing file charge dispute and can only check if money came to your account or not. Same behavior by branch also.
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                                        K
                                        Krishankant tiwari
                                        from Delhi, Delhi
                                        Jul 4, 2019
                                        Resolved
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                                        Resolved

                                        Respected
                                        Sir / mam
                                        I purchase "takfa pet" from amazon but i returned that and they initiated my refund of 435rs but i didn't received. After talking to them i contacted pnb customer care & my branch as well & asked them for charge dispute form but i didn't get satisfactory response. So kindlytake action regarding this a. S. A. P.
                                        My contact id :[protected]@gmail.com
                                        Jul 9, 2019
                                        Complaint marked as Resolved 
                                        Only time delya
                                        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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