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Punjab National Bank [PNB] Complaints & Reviews

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Updated: Oct 27, 2025
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Punjab National Bank [PNB] reviews & complaints page 112

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H
Harshita Puri
from Gwalior, Madhya Pradesh
May 13, 2019
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Address: E/GL-10 Pitambra Estate, Indramani nagar, gole ka mandi, Gwalior, Madhya Pradesh, 474005

Previously i as getting all the messages regarding the transactions and the otp but now there are no message allerts. Whenever i try to make any online payment the popup window arrives stating that the bank has denied my details.

Kindly help me with this as soon as possible because it is really difficult to process any sort of payment without getting the otp.
Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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    G
    Geet123@
    from Mumbai, Maharashtra
    May 11, 2019
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    I canceled an amazon order of 630 rupees and amazon refunded the same amount in my pnb bank account on 9th april 2019.
    But the bank doesn't process the amount.

    Amazon have given me the refund reference number of that refund that is[protected].

    They also added that if the bank is unable to locate the refund with the authorization code provided, i can dispute the transaction as 'refund not processed'.

    They said that disputing the transaction, will help bank to see a pending refund and will follow the path back to our payment processor to locate the refund.
    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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      V
      Venu Shivoham
      from Agra, Uttar Pradesh
      May 9, 2019
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      I didnt receive my refunded money from amazon to my bank acount....
      I call to the amazon service centre.. They told me that they refunded my money already in 6/5/2019. But i didn't received or updated that amount in my bank account... They give me this number[protected]. And say that if your bank doesn't support you on your matter.. So you can submit a charge dispute form for pnb..
      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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        S
        Sakshii Pujni
        from Mohali, Punjab
        May 8, 2019
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        Address: Delhi

        I have place order some some instagram page. (I. E - fashion_couture707) but after receiving payment this site block me from their page after keeping asking again and again they block me. I have all the proofs.. After i got blocked i found they are fraud because some other people on insta tag them (I am sharing a screen shot) as a fraud site.

        They herself share their account details to transfer money i will share all the screen shot below.
        I know my money would not come back but my concern is just to give punishment to such fraudulent..

        Account detail

        Name - pooja madaan
        Account no. - [protected]
        Bank - pnb
        Branch - shalimar bagh, delhi
        +5 photos
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          S
          shubham7255
          from Port Blair, Andaman and Nicobar Islands
          May 7, 2019
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          Address: Varanasi, Uttar Pradesh, 221005

          Shubham tripathi
          Attachments
          Fri, apr 26, 5:58 pm (11 days ago)
          To care

          Hello sir,
          I've a saving account with pnb lanka varanasi, my name is shubham tripathi,
          So this is regarding refund processed by "le travenues technology / ixigo" of amount 3070/- rupees on 14th of april 2018 as claimed by one of the team mate of ixigo, they are clearly claiming with document that the amount has been sent to bank, but it is not showing in the mini statement, so i'm attaching one pdf document sent by ixigo, please look into this matter & resolve the issue because i spoke with them (Payu money) 4-5 times about this, infact they have sent enough document to proof that the amount has been sent to bank but not credited to my account
          +2 photos
          Punjab National Bank [PNB] customer support has been notified about the posted complaint.
          I request you to please check the working of pnb branch samrala . Their working is very slow especially of cashier . They are consuming 15min per customer . This is very slow working as it wastes lot of time of people.
          I am not getting otp on my registered mobile no. [protected] on pnb account. Please send me an immediate solution
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            K
            kaleem1113
            May 7, 2019
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            Address: 560038

            I had done an online net banking transaction to buy mi band from mi website, on 07/05/2019 for rs: 1999, the transaction failed, but the amount got deducted. Kindly look into the matter to refund the amount.

            Name: m a kaleem
            A/c no: [protected]
            Pnb indira nagar branch, bangalore

            I am not able to reach customer care as am out of country. Hence posting the complaint here. The complaint portal in the pnb website is not working.

            Thank you
            Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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              K
              khushi aggarwal
              from Noida, Uttar Pradesh
              May 7, 2019
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              I have returned an order to myntra and according to their customer support they have successfully initiated a return into my bank account, also provide the arn number for the transaction but i didn't got any refund in my account. The details are as follows -
              Arn - 30001091169107209119838.
              Account number - [protected]
              Amount - 1038/-
              Name - khushboo

              Please look into it.
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                A
                Astha96
                from Basi, Punjab
                May 6, 2019
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                Address: Kapurthala, Punjab, 144701

                I am continuously trying from 2 days but i am not receiving otp on my registered mobile no. With pnb bank andi am sure that i have filled out correct details of my atm card and and i am oy getting payment failed... So please try to resolve this issue as soon as possible... Facing problem in online transactions... Awaiting quick result from this forum...
                Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                Kindly instruct the bank to provide facity to it's customer s to deactivate SMS service
                CA Inder Preet Singh's reply, May 2, 2019
                There must be a online facility also to stop SMS service
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                  P
                  pnbindira
                  from Delhi, Delhi
                  May 6, 2019
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                  I've a fixed deposit a/c no. 149800qp00012356 of rs.2, 00, 000/- getting quarterly interest of rs.3, 700/- & having maturity on 25.11.2021. The last interest was received on december, 2018 for quarter-3. Accordingly, next interest was due on march, 2019.
                  But, till date i've not received the said interest of quarter-4 in my savings bank a/c no. [protected] with pnb.
                  I've registered complaint on 01.05.2019 vide srn no. [protected], but, till date no response received.
                  Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                    D
                    Dhillowal
                    from Gurgaon, Haryana
                    May 5, 2019
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                    Address: Vpo Dhillowal district Jind haryana, 126125

                    Manager is not accepting death claim forms as one of son of deceased is mentally distracted manager orally wants that claimant should also furnish certificate from magistrate for releasing the share of mentally distracted person to the authorised person. Bank is not even providing format of certificate to be obtained from the magistrate. They are sandwiches between the bank and courts
                    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                    May 06, 2019
                    Updated by Dhillowal
                    Complaint is still not resolved - death claim is not settled Branch Manager is not accepting our claim forms
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                      R
                      Rana20
                      from Delhi, Delhi
                      May 5, 2019
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                      Address: Rafiganj, Aurangabad, Bihar

                      Sir on 28 th march at 9pm (Approx) i made a transaction of 5999 on amazon.in but transaction failed but amount deducted from my bank account [protected].in this regard amazon told me that they did not got the payment and bank will procees your refund after that i contact the cs representative of pnb but they told me to wait 45 days but this amont is very necessary for me so i want to solve this issue solve soon
                      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                        S
                        Santosh Kadi
                        from Bengaluru, Karnataka
                        May 5, 2019
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                        Address: Bagalkot, Bagalkot, Karnataka, 587102

                        I was ordering an order in one of the e-commerce website and the total amount was 149 rupees and i made the payment through my debit card of pnb but while paying through it the transaction was failed and amount was deducted from my bank account and the upi ref no is[protected] so i did not receive the money back so wanted that amount should be refunded to my bank account early.
                        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                          R
                          rohahan
                          from Mumbai, Maharashtra
                          May 4, 2019
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                          I have not yet received the refund of ₹1065.28 from amazon that was initiated on 21st april. They've provided me with a refund reference number i. E[protected] and asked me to dispute the transaction as "refund not processed". But the pnb customer care guys are saying there is nothing like charge dispute and they can only check if it has been credited or not. My acc no. Is [protected].
                          +2 photos
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                            G
                            garvit kumar
                            from Delhi, Delhi
                            May 3, 2019
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                            Address: NEW AGRA, 282005

                            Sir,

                            Maine amazon pay se ek order ka payenet kiya tha baad me use cancel kr diya or refund amount ko mere account me add krne ke liye 5-7 working days ka wait krne ko kaha, abhi tak amount mjhe nhi mila or unhone rbi reference number diya hai jise maine pnb bank ko customer care pr bataya unhone branch jaane ko kaha waha bhi manager ne mana kr diya what to do?? Amazon charge dispute form ke liye bola hai wo me kr nhi paraha
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                              E
                              etmnt ok
                              from Noida, Uttar Pradesh
                              May 3, 2019
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                              I have cancel a ticker with irctc. And i receive amount 1240 refund in my account but there is no any credit is shown in my account. When i ask about refund from irctc customer care the provide me a refund reference number. 30001091129106119900120 and tell me to check status with pnb bank when i goto the bank the behave rudely and tell me that we don't have information about this. Plzzz help me.
                              +1 photos
                              Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                              May 05, 2019
                              Updated by etmnt ok
                              Again pnb denied to provide writtten letter against refund not received and irctc customer care tell me that we can't do any thing without this letter.what can i fo
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                                B
                                bub891
                                from Varanasi, Uttar Pradesh
                                May 3, 2019
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                                शिकायती पत्र

                                सेवा में
                                श्रीमान प्रभारी (महोदय /महोदया)
                                Pnb

                                विषय : "बचत खाता न o :- [protected] राजेश कुमार, पर काफी कम ब्याज देने के संदर्भ में ।"

                                मान्यवर
                                मेरे उपर्युक्त खाते पर मात्र 10 % ब्याज बैंक कार्मिकों द्वारा दिया गया है जो नियम विरूद्ध है ।
                                अतः आपसे सानुरोध प्रार्थना है कि आप उचित एवम प्रभावी कार्यवाही करने का कष्ट करें । आपकी अति कृपा होगी ।
                                सधन्यवाद

                                भवदीय : राजेश कुमार
                                मोबाइल [protected], [protected]
                                दिनांक : 30 अप्रैल 2019
                                Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                                  R
                                  rk6032668
                                  from Varanasi, Uttar Pradesh
                                  May 2, 2019
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                                  Address: 110084
                                  Website: Amazon.in, pnb

                                  Pnb acc no-[protected]

                                  The authorization code (Refund reference number) for the transaction is[protected].

                                  I made a txn on 22 april, refund for which has been initiated on same day by amazon.in.

                                  10 days have passed, still the amount hasn't been credited to my account.in this regard, i have contacted amazon multiple times via call and email, and they have confirmed that refund has been done via their side. I'm attaching the relevant mail.

                                  Please look into the matter and do the needful at the earliest.
                                  +2 photos
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                                    I
                                    Indira Mundra
                                    from Udaipur, Rajasthan
                                    May 2, 2019
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                                    Address: Udaipur, Rajasthan, 313001

                                    I have purchased a product online from my debit card. Havent received my refunf. And despite continual contact with the site and raising complaints i am asked to check with the branch i have my account. I have the reference no. And payment id and that too is not sufficient for pnb.
                                    I have sent my bank pass book screenshots to the shopping site and they have again chevked the same and raised a complaint and when i went back to bank with the payment id they told me there is no such software which can check this reference no. They people ate asking me utr no. And the shopping site is providing me the reference no. Which as per pnb is not utr no.
                                    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                                      mohsim khan
                                      from Mumbai, Maharashtra
                                      May 1, 2019
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                                      Address: 37/9 indra colony vinay nagar sec. 4, 474012

                                      I have not recieved refund amount in my bank account the merchant have already intiated the amout the bank. I have done many complaint to the punjab national bank but they did not respond yet. Kindly do the needful
                                      Details
                                      Accont [protected]
                                      Ifsc - PUNB0779100
                                      NAME- MOHSIM KHAN
                                      REFUND AMOUNT - 6634
                                      REFUND DATE - 15/04/2019
                                      +1 photos
                                      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                      May 01, 2019
                                      Updated by mohsim khan
                                      Sir abhi tk mera refund nhi aaya bank bale bol rhe hamko kuch nhi pta
                                      Or mera refund aa chuka hai dusri party ke yha se

                                      Help me how can I track refund with bank reference number. Bank advised me to get UTR number but Myntra don't have the same. What I can do with this ? Its been 15 days.
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                                        A
                                        Amrinder@37
                                        from Mumbai, Maharashtra
                                        May 1, 2019
                                        Resolved
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                                        Resolved

                                        I had placed an order with swiggy on April 17 2019 through Amazon Pay using Pnb Rupay debit card.But due to some problems swiggy cancelled the order and refund was initiated by amazon on the same day. Amazon told me that i would get the refund by 29 April 2019. But i did not get the refund. So I contacted amazon again. They gave me refund reference number and told me to file a charge dispute with the bank.On contacting with Bank they told that they do not know about any charge dispute and they can only check account balance.So I kindly request you to ask them to refund my money as already 14 days have passed.I am providing my details as below with screen shot from amazon.
                                        Account Holder Name: Amrinder Singh
                                        Account No:[protected]
                                        Refund Reference Number:[protected]
                                        +1 photos
                                        May 3, 2019
                                        Complaint marked as Resolved 
                                        Amount refunded finally just now. Thanks a lot for your help.
                                        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                        May 01, 2019
                                        Updated by Amrinder@37
                                        Refund amount is RS 106
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