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Punjab National Bank [PNB] Complaints & Reviews

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Updated: May 5, 2026

Complaints 4898

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1100

Unresolved

3798

So far, so good. Punjab National Bank [PNB] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Punjab National Bank [PNB] will keep up the work and continue to help more customers with their concerns even better 🤝

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Punjab National Bank [PNB] reviews & complaints page 109

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Address: SHAHDARA, 110032

I have a saving account in Punjab national Bank, SHAHDARA branch. I submitted the documents and request to close my account (a/c no. ending with 373409) on 7th Jun. I was asked to visit bank on 12th Jun t collect the DD. I told them that as I have shifted to other state I can't come again, and requested for a NEFT transfer. I was denied stating that's not possible, but bank will send the DD to my place trough courier. I had left my corresponding address as required with the branch manager.

Till date I haven't heard back. I called customer care and they suggested to contact the branch. The numbers shared by customer care don't work. The email I'd shared doesn't get any response. Finally I wrote a complaint email on 28th June. Except acknowledge and assurance no action has been taken. Attaching the snapshot of the last email communication.

Regards,
Jyoti Mahendru

Nov 7, 2019

Complaint marked as Resolved

Finally after 2 months I have received the DD and account is closed now.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Jul 09, 2019

Updated by Jyoti Mahendru My complaint hasn't been resolved yet.

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Address: 110094

Maine 25 june ko upi transtaction kay thourgh rail ticket book ki thi
Jiski payment mere account say kat bhi gaye
But ticket book nahi hoyi
Or railway ki traf say msg aa gaya hay refund ka
But abhi tak mere account may paise wapas nahi aaye hay
Amount hay 870.98
Or date hay 25/06/2019
Upi ref no[protected]
My account no is [protected]
My contact no [protected]

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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Address: India, 249403

I had cancelled an order from amazon amounting Rs.3599 which I had payed using my PNB debit card. The cancellation was done on 25th June.

When I did not receive a refund even after 3-4 days I contacted the amazon customer care who told me that they had refunded the amount and asked me to contact customer service of PNB and file charge dispute they also gave me a Refund reference no - 75503729177030799927928

On contacting PNB customer service They say that they can file nothing like charge dispute and can only check about the transactions and balance.

Please help.

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Address: Gopal nagar, Jalandhar, Punjab

I purchased dermawear women's blended ₹698 (₹ 2 +696) from amazon on 19.06.2019 and done full payment by debit card but order was cancelled on same day 19.06.19 and now amazon is saying that refund has been sent to your bank so contact customer service and file charge dispute. They had given to me reference number 510119 but customer service is saying that they can file nothing file charge dispute and can only check if money came to your account or not. Same behavior by branch also.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Jul 04, 2019

Updated by komal duggal I purchased Dermawear Women's Blended â‚¹698(â‚¹ 2 +696) from amazon on 19.06.2019 and done full payment by debit card but order was cancelled on same day 19.06.19 and now amazon is saying that refund has been sent to your bank so contact customer service and file charge dispute. They had given to me reference number 510119 but customer service is saying that they can file nothing file charge dispute and can only check if money came to your account or not. Same behavior by branch also.

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Respected
Sir / mam
I purchase "takfa pet" from amazon but i returned that and they initiated my refund of 435rs but i didn't received. After talking to them i contacted pnb customer care & my branch as well & asked them for charge dispute form but i didn't get satisfactory response. So kindlytake action regarding this a. S. A. P.
My contact id :[protected]@gmail.com

Jul 9, 2019

Complaint marked as Resolved

Only time delya

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Address: Ghaziabad, Uttar Pradesh, 201001

I purchased an ipod from amazon on 25/06/2019 and done full payment by phone pay but order was cancelled son same date 25/06/2019 and now amazon is saying that refund has been sent to bank. So contact customer service and file charge dispute they had given me a no. Refund refrence #[protected].
But bank customer service is saying that they can file nothing like charge dispute and they can only check if money came to your account or not.
Same behaviour by branch also.
I really don't know what to do where to go.

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Address: Near jain temple sawa, Chittorgarh, Rajasthan, 312613

Bank is saying i have issue for duplicate passbook upgradation but it's not their the passbook is over entering on the page. And not request for duplicate entry.
Sir i want to say that bank has charged un necessary amount from my account
As i need to do the transaction update in my passbook but due to technical fault the system has printed on that page only where the previous transaction are recorded so as the agent done the printing from his system. After words i see my account balance i found that the charges for duplicate printing and passbook has been charged from my account. My account information are given below
Mobile no. [protected]

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Address: Guma chowrasta near punjab national bank (guma branch), North 24 Parganas, West Bengal, 743263

I purchased pvc gym plate ₹969.00 from amazon on 25/06/2019 and done full payment upi ([protected]@upi) order was cancelled on 25/06/2019 and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund reference#[protected] but customer bank service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do plz hlp me sir/medam

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NARENDRA KUMAR RAJAK

from Mumbai, Maharashtra

Jul 4, 2019

I had paid â‚¹12989 through upi at amazon.in and I returned that product. Amazon had issued refund to my account. Kindly Check the Refund Reference#[protected]
as the money was refunded back from Amazon.in but not credited in my account. Refund issued on 26th June.

R

Rishav Ranjan sinha

Jul 4, 2019

Refund Reference #[protected] i buy one product from Amazon but money is not cradit in my account my

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Address: 10-93/4/2, CHANDRA NAGAR, 677000

Website: CIBIL BEURO

My account number [protected] and my loan account number 677000nb00000930. Sir i was closed my personal loan on june 2018 but still not update in my cibil report this nagitive status not genarated my cibil score please help thanking you sir
How many times i contacted my home branch they are told i can't do they are saying please contact customer care they are also same contact home branch said so please raise this complaint and help me sir. I was closed my personal loan how can i bare this nagitive status

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Vicky kapil

from Baddi, Himachal Pradesh

Jul 4, 2019

Amazon in order fefund reference number for the transaction is 455815 dtd. 19.06.2019 amount 360. Amount 360 rs. not credit in my pnb account number [protected] . Pls. check the transaction id 455815 dtd.19.06.2019 and rs. 360 credit my account.

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Address: Bhamashah state center jaipur, Jaipur, Rajasthan, 302004

Purchased realme 2mobile phone cover 299. Oo from amazon on 21/06/2019and done full payment by upi but order was returned on 24/06/2019and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund reference#[protected]
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do

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I had placed an order with amazon on june 25 2019 through amazon pay using upi. But due to some problems i cancelled the order and refund was processed by amazon on the same day. Amazon told me that i would get the refund by within 4 business days. But i did not get the refund. So i contacted amazon again. They gave me refund reference number and told me to file a charge dispute with the bank. On contacting with bank they told that they do not know about any charge dispute and they can only check account balance. So i kindly request you to ask them to refund my money as already 8 days have passed. I am providing my details as below with screen shot from amazon.
Account holder name: amrinder singh
Account no:[protected]
Refund reference number:[protected]

Dec 3, 2019

Complaint marked as Resolved

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Jul 05, 2019

Updated by Amrinder@37 the refund was of 100 rupees

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Address: Q-2/13 Mangol Puri New Delhi-110083, New Delhi, Delhi, 110083

A/c no.-[protected]
Ifsc code - punb0302800
Sir my refunded amount not received in my a/c.
My refund amount rs.785.45 has been processed successfully on 19/6/2019. And the amount should reflect account by 26/6/2019 (As for amazon).
The authorization code (Refund reference number) for the transaction is 063615.
But still i didn't get my refund amount is 785.45
Sir/maim plz do something.

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Address: Fatehabad, Haryana, 125050

Name- jagdish
Acc-[protected]
IFSC CODE-PUNB0065300
REFUND REFERENCE NUMBER[protected]
I purchased a mobile LG V40 from Amazon on 10-06-19 and paid with my PNB bank debit card but I return my product and Amazon initiated my refund 38090rs on 23-06-19 and now is 02-07-19 and I didn't receive my refund my refund reference number is[protected] pls help me my refund amount is 38090rs pls help me out from this situation help me pls thankyou pls help me

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My name is Vikas and I had ordered espoir mens watch of RS.319 in Amazon on 07 June 2019 and after 13 June 2019 returned this order due to personal reason. And on 19 June 2019 Amazon initiated the amount of RS.299 to my card but I still didn't get the money. Amazon sent this reference number- 75503729171030604640852 and told me to fill charge dispute form but Punjab national Bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is [protected]
Thanks you sir.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Jul 02, 2019

Updated by Vikaspachauri My name is Vikas and I had ordered espoir mens watch of RS.319 in Amazon on 07 June 2019 and after 13 June 2019 returned this order due to personal reason. And on 19 June 2019 Amazon initiated the amount of RS.299 to my card but I still didn't get the money. Amazon sent this reference number- 75503729171030604640852 and told me to fill charge dispute form but Punjab national Bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is [protected]
Thanks you sir.

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Address: Fatehabad, Haryana, 125050

Name- jagdish
Acc-[protected]
IFSC CODE-PUNB0065300
REFUND REFERENCE NUMBER[protected]
I purchased a mobile LG V40 from Amazon on 10-06-19 and paid with my PNB bank debit card but I return my product and Amazon initiated my refund 38090rs on 23-06-19 and now is 02-07-19 and I didn't receive my refund. my refund reference number is[protected] pls help me my refund amount is 38090rs pls help me out from this situation help me pls thankyou pls help me

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Address: New Delhi, Delhi, 110043

I Order stuff from amazon.com on 12 june 2019 and the product was cancelling on 18 june and the refund will initiated by amazon on 19 june and the refund will reflect on my acoount with in 7 days on 25 june as they said and amazon send me email of transaction id and ref no but my bank customer care says we didnt detect any transaction on 25 of 7300 Rs

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Maine 12th june k railway tickets 2nd june ko cancel kia.. Den mere pass railways ka massage aya ki within 6/7 working days k me money return ho jayga.. Then maine punjab national bank ko main kia to unke taraf se mail aya same 6/7 days me money return ho jayga.. Ayese main 3/4days chod k ek ber railway ko ph kia to unke taraf se mail aya jisme clear likha he ki money return ki process unke side se kia geya hain... Phr maine pnb ko irctc ka mail forward kia to unke mail ki 6/7 days wait kare.. Ayesa kate karte 1 month ho geya bt abhi tak mera money return nahi hua.. M really fed up for all this.. Plz help me & solve my prblm.. Humble request to u..

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chirag dhaka

from Delhi, Delhi

Jul 2, 2019

Sir I had orderd Mobile LG v40 Thinq on amazone 10/06/2019 date and i could not get it due to some reasone and the order was cancled, But Amazone Refound On My Amount 38090 24/06/2019 My Bank Account and Amazone Provide Refrence No
1) Refund Reference Number:[protected]

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Address: Vill- Bhikha chak, p/o- Bhindas pur, bela ganj, Gaya (Bihar), 804403

Sir,
I booked my ticket on 19.05.2019, but the transaction is failed and money is debited from my account the transaction amount is ₹2205.
The account no from which account is debited is [[protected]]. and bank reference id R[protected]. Also Refund id [protected].
Since it is more than one month after transaction the debited amount is not credited in my account.
So look into the matter as earliest.
Your faithful
MD Sabihuddin.
A/C- [protected].
UPI No- 17203019141920833938259.
Bank Reference id- R[protected].
Refund id- [protected]

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Amritsingh765

from Mumbai, Maharashtra

Jul 2, 2019

Refund of 479 has not done on my account by pnb .I bought a gym bag from amazone.
Reference code of refund is.
[protected]...
Can you please check the matter sir.

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Parental account statements must come monthly at residence address after father's death. ACC number:
[protected]
Salary and pension can be checked by the mother

On going to pnb no respect is given to her due to which I am forced to write this formal complaint

It is banks duty to inform the children and wife of deceased about the balances

I believe they are running away abroad by doing some mishap in our parental account

Please control this

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Tushar Sahani

from Gurgaon, Haryana

Jul 2, 2019

Hello,

This is to request you that a refund amount of Rs. 774 from Amazon has not been updated in my account. The Authorization Code (Refund Reference Number) for the transaction is[protected].

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Address: 25/C Nabanagar Birati Kolkata-700051, 26/A Birati Kolkata, Kolkata, West Bengal, 700051

Respected sir,
I have tranfered an amount of 31, 034 from my pnb account to an axis bank account. But due to some error in putting the account number of the receiver, the amount got debited from account but the receiver did not receive the money. All the other informations in the neft form were given correctly. I would really be obliged if you give a quick solution to this problem.
Pnb account number-[protected]
Ifsc-punb0053500
Branch-birati branch

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Ankit3246

from Patna, Bihar

Jun 25, 2019

Dear Sir/Madam,

In My Account Amazon Transfer The Refund Of RS.900 For My Product Through IMPS. My Refund Reference Number Is #[protected]. It Is Not Credited To My Account. So Please Action Against It.

S

Shivam1470

from Mumbai, Maharashtra

Jun 26, 2019

Pls transfer my money to my account through Amazon request no. Is[protected]

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