Punjab National Bank [PNB] Complaints & Reviews

Credit card no. [protected] card validity 10/17 to 10/24 card holder name shivam kumar mobile no. [protected] refund amount 379 refund date is 25/05/2018 the refund reference no. Is[protected] the bank will see a pending refund and locate my amount and will follow the path back to refund process will complete my refund amount in account this is a case of vivo v7 back cover

Refund of rs.549 and 449 was processed on 5/31/2018 by amazon and it has been eight days but the amount is still not reflecting in my account.
The authorization code (Refund reference number) for the transaction is 317330.
Contacted customer care thrice but no action has been taken by them. They said that they can't fetch my details due to technical problem and ask me to call them back after sometime.

I placed an order on amazon on 29 may 2018 of rs 35000 and paid rs 33699 via pnb debit card and 1300 by amazon pay balance but cancelled the order by the night
Amazon said it will give me refund till 6 of june and they provided me reference number and transaction id for the payment but till now i havent recieved my money so amazon said me to file a charge dispute on pnb but branch and customer care are not filling complaint so amazon and pnb both are saying contact amazon contact pnb what should i do its a very big amount

I allpied for cheque book in november 2017, but till now i did not receive any cheque book.
The bank gave me a tracking id, but its not working.
Please tell me what should i do now.
The bank says that it is dispatched.
But i had not received any cheque book and the tracking id is not working.
Please helpe resolve this issue as soon as possible.
Thanku

I purchased vivo y71 from amazon on 26.05.18 and done full payment of rupees 8280 by debit card but order was cancelled on day 29.05.18 and now amazon is saying that refund has been sent to your bank so contact customer service and file charge dispute. They had given to me reference number 751526 but customer service is saying that they can file nothing file charge dispute and can only check if money came to your account or not. Same behavior by branch also.
Now don't know what to do.
Pnb complaint number: sr m[protected]

Rabia nabi
[protected]

I purchased usb and charger from amazon on 22/05/2018 and done full payment by debit card but order was cancelled on 28/05/2018 and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund reference auth code# 802225
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do

Punjab National Bank Mandsaur Branch service is very poor. Staff is very lazy and take too much time to free a single Customer. Here a single window is open for diposite, withdraw & for passbook entry.
ATM Machine is also not working from last 6 months.
Diposite Machine is also not working. Passbook Entry Machine is also not working. And the behivor of staff is not polite. Only single Branch in Mandsaur and also a single Machine for deposite & withdra which are not working.

All AC are not working in this Bank.

I have sent an e mail (With application for transfer attached) to my home branch for transferring my account to pnb, sewa bhawan branch but no action has been taken so far by the branch. Please take up the matter with my home branch and ensure smooth transfer of my account as desired. I am working in ministry of defence as sr auditor and it is not possible to visit branch personally due to service exigencies.

Ex udc roshan lal kapoor
Retired from ad dappar on 31 october 1994
Client number 6957954
Respected authority
Actually i m facing an issue from last 5 years. Despite of making appeals to banks and pension payment officer my appeal was of not use and every time mine case was rejected. I m hereby enclosing the details of bank pnb bank firozpur road ludhiana. Every time whenver i made a visit to this place for my pension matter. I was not attended and listened properly and very cruely asked to move out. This was not fair insulting an senior citizen. Is this what our indian constitution provide power or respect to any citizen any how i m having all proofs with me which i m enclosing below. There are official orders from ministery of personnel which states that i must be getting increased pension with effect from january 2006 but it was not implemented. We also appealed in punjab and haryana high court chandigarh through a hired advocate sanjeev kumar sharma from ther also we got response in our favour still bank is not undertaking and implementing those orders

At conclusion i just want that i must be justiced properly as per letter of ministery of personnel and next time i must get revised from future onwards.
Thank you,
Roshan lal kapoor
Kapoor market
Ward no.9 garhshankar distt. Hoshiarpur
Punjab

I cancelled a order from mi store on 25.5.2018. And they intiated my refund on 29.5.2018. But i haven't receive my refund yet they give me refund reference no.[protected] and my a/c no. Is [protected] please provide me my refund of 14999. I really need this money. Icalled to pnb customer care but they told me that they only can tell me when the money comes in my account. Please provide me fast.

Hi,
I have lodged a complaint to banking ombudsmen (Complain no.-[protected]) regarding a unwarranted withdrawal, shared below. Many time i tried to communicate with banking ombudsmen team dropped mail many times but never got any revert.

I registered a complaint through the banking ombudsmen portal regarding a money withdraw issue from the atm with complaint no.-[protected] on 9 april 2018 regarding a transaction of rs 10000 which i never made.
Before that i complained to pnb customer care and to my home branch which is pnb, bhimtal. Customer care closed the complain number (A[protected] saying that i made the successful transection but i never even tried to witdraw that amount.
My home branch is not providing any update on this matter i called them many times dropped mail, informed about the whole issue but they are not providing any update.

I also registered the police complain but they said to complain with banking ombudsmen, its been a long time but non one is concern about the issue,
Kindly look into the issue and help me.
If any other information is required please let me know.

Hello,
I had ordered nokia 7 plus19956inr. On 24th of may and canncled it on 25th of may, amazon had inisiated refund on 25th may and now it's 2nd june hasn't received yet, amazon had provided authorization code (Refund reference number) for the transaction is[protected]. And said to contact bank or file a dispute, but pnb customers services are saying that "they don't know anything about refer code and don't know what is filed dispute". Please help me it's my hard earned money

Sir my account opening date is 9/05/2018 and till now my branch not registered my phn no, adhaar no, email id, etc
Because of this i m not able to login for net banking

And when i submitted my form for opening my account their is a column for which type of atm u want i registered for platinum and i got rupay what nonsense things is going on and when i complained in branch their is no action...

I bought a 1 + 6 but due to some technical problems i returned it i had paid through my debit card a sum of 40079. Amazon gave me reference number for the refund and said that your refund will be available on 30 may 2018. Today is 1st june and i didn't see any return or refund in my account. On contacting pnb they say that there is nothing like charge dispute and they cannot help me regarding my refund. What kind of situation is this. Don't people know that this 40079 is earned with hard work and not by crime. We earn money by hard work and we pay trusting on bank but at the end we go so much lost in disputes between bank and amazon that words are less to speak. About. That money was out of hard work and i want it back. Please help me regarding this. My reference number for the refund given me by amazon is[protected]. Please show your patriotism and humanity.

I ordered a product on amazon.in on 21 april and made payment through upi,, due to some reason i cancelled the order. Refund was made from amazon.in on 8th may and it has to reflected in my account by 15 may but the refund is recieved in my account. Amazon.in provided me with a refund reference #[protected]. And asked me to go in the bank and file a charge dispute but the bank refused to do so. My bank account is in pnb. Plz make any solution for this problem

Sir,
My name is Kamlesh Ameta. I have an account in Panjab Nayional Bank Bhilwara. I have swipe my PNB card for 5500 at SBI ATM in R.C. Vyas colony Bhilwara on 01/05/2018. After that my account is debited by 5500 but I didn't receive cash. My account Number is [protected] and my transaction number is[protected]. I request you to kindly check and resolve the issue.

Sir,
My name is nibha kumari and due to my atm not being used for a long time i forgot my atm pin number. So i request you to send a new atm pin on my email [protected]@gmail.com as soon as possible. My a/c no is [protected] and my atm card no is [protected]. My account is in katra bazar saugor which is located in saugor madhya pradesh.
Yours sincerely
Nibha kumari

To,
Punjab National Bank
Head Office, 7 Bhikhaiji Cama Place, New Delhi-110607
http://www.pnbindia.in

Its been TWO MONTHS now nobody is responding/resolving on the below issues of Non-Receipt of Fund Transfer made to Guwahati Gateway Round Table Charity Project Account Punjab National Bank A/c No. [protected], IFSC Code PUNB0459000 for Rs. 35, 000/- (Rupees Thirty Five Thousand Only) as on[protected] via NEFT vide UTR Reference No. [protected]DC

Please see the below RBI Guidelines of Delay of Executing Fund Transfer:

Rights and Obligation of Beneficiary Bank:-
(a) The beneficiary bank shall execute the payment instruction within two hours of batch settlement (B+2) on the NEFT working day unless it notices one or more of the following deficiencies –
The beneficiary bank has no such account number as mentioned in the payment instructions.
The beneficiary bank is bound by instructions of the beneficiary not to give or receive any credit to the account. No credit could be afforded to the Beneficiary's account for any other reasons.

(b) The beneficiary bank may reject a payment instruction on one or more of the grounds mentioned above. The beneficiary bank shall return the funds and the reasons for the return as per the NEFT procedure, specified in Paragraph 6 (ix) of these guidelines to the sending bank.

(c) The beneficiary branches would make payment to the beneficiaries within two hours of batch settlement time by crediting the specified account of the beneficiary or otherwise placing funds at the disposal of the beneficiary. For any delay, beneficiary bank is liable to pay penalty (at the rate RBI LAF Repo rate plus two percent). Payment of penal interest shall be made to customer even if no claim is lodged by the customer to that effect.

(d) The receiving bank shall maintain the record of all payment instructions received by it for a period of ten years in terms of guidelines issued by RBI under the Payment and Settlement Systems Act on preservation of information / data / record pertaining to payment system applications.

(e) Banking Ombudsmen under the RBI's Banking Ombudsman Scheme, 2006 will have jurisdiction in case the customers' complaints are not resolved within thirty days.

NEFT - Customer Service and Charges - Adherence to Procedural Guidelines and Circulars
With a view to minimizing instances of customer complaints, all participant banks (both direct as well as sub-members), are advised to ensure adherence to extant instructions as under:

Positive confirmation of credit to beneficiary account should be invariably sent for all inward transactions received by the bank. Banks originating the NEFT transactions should ensure that the positive confirmation is relayed to all remitting customers, including walk-in customers who provide their mobile number / e-mail id. Intimation of failed / returned transactions should also be brought to the notice of the remitting customer and funds credited to the account immediately / returned to the remitter at the earliest.

In case of delayed credits or delayed returns, the penal interest as applicable is paid suo-moto to the customer. Even in the case of back-dating or value-dating such delayed transactions, banks should pay the penal interest for the delayed period.

THE FOLLOWING ACTIONS NEEDS TO BE IMPLEMENTED BY THE CONCERNED BANKS OR Banking Ombudsmen under the RBI's Banking Ombudsman Scheme, 2006 WITHOUT FAIL:-

1. The Bank who is in default in our above case has failed to credit the amount of Rs. 35, 000/- for more than 14 months now needs to return the money to the beneficiary for delay with penalty. Beneficiary bank is liable to pay penalty (at the rate RBI LAF Repo rate plus two percent) TO THE BENEFICIARY

2. We request strictest and maximum possible punishment to the Bank officials whoever is found responsible for such delay and non credit of Fund Transfer amount to the beneficiary.

3. The Branch Manager and all other Top Bank Officials who are found negligent in rendering satisfactory banking services should be SUSPENDED FOREVER.

4. Our above case raises a questions mark: Are there no analytical system to check pending transactions at the banks end so that corrective necessary actions can be taken for the aggrieved customers before much delay ? What Bank officials are doing all day long ?

5. Both ICICI Bank and PNB has been found NEGLIGENT IN RENDERING SERVICES.

6. Are Banks following RBI Rules and Guidelines laid down for Fund Transfers ? In our case it has not been followed for a long time. Banks are not following Adherence to Procedural Guidelines and Circulars issued by RBI which helps in to minimizing instances of customer complaints.
WE DO HEREBY REQUEST ALL THE CONCERNED BANKS AND RBI BANKING Ombudsmen TO TAKE ALL THE CORRECTIVE STEPS TO SOLVE THE LONG PENDING ISSUES IMMEDIATELY. YOUR RESPONSE ON THIS WILL GUIDE MY FUTURE COURSE OF ACTIONS ON THE ISSUES.

-------- Forwarded Message --------
Subject: Re: 'ICICICARE=[protected]' Non Crediting of Fund Transfer via NEFT UTR No. [protected]DC Dated:[protected]
Date: Sun, 27 May 2018 15:57:11 +0530
From: Asha Kanta Sharma
Organization: Best IT World India Private Limited
To: neft.[protected]@icicibank.com, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@rbi.org.in, Mumbai NCC, NEFT Helpdesk, [protected]@rbi.org.in, [protected]@rbi.org.in, [protected]@rbi.org.in, [protected]@rbi.org.in, [protected]@rbi.org.in, [protected]@rbi.org.in, [protected]@rbi.org.in, [protected]@rbi.org.in, [protected]@pnb.co.in, [protected]@pnb.co.in, customer.[protected]@icicibank.com, [protected]@icicibank.com, NEFT, senior.[protected]@icicibank.com, [protected]@icicibank.com, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in
CC: Asha Kanta Sharma

Its been TWO MONTHS now nobody is responding/resolving on the below issues of Non-Receipt of Fund Transfer made to Guwahati Gateway Round Table Charity Project Account Punjab National Bank A/c No. [protected], IFSC Code PUNB0459000 for Rs. 35, 000/- (Rupees Thirty Five Thousand Only) as on[protected] via NEFT vide UTR Reference No. [protected]DC

Please see the below RBI Guidelines of Delay of Executing Fund Transfer:

Rights and Obligation of Beneficiary Bank:-
(a) The beneficiary bank shall execute the payment instruction within two hours of batch settlement (B+2) on the NEFT working day unless it notices one or more of the following deficiencies –
The beneficiary bank has no such account number as mentioned in the payment instructions.
The beneficiary bank is bound by instructions of the beneficiary not to give or receive any credit to the account. No credit could be afforded to the Beneficiary's account for any other reasons.

(b) The beneficiary bank may reject a payment instruction on one or more of the grounds mentioned above. The beneficiary bank shall return the funds and the reasons for the return as per the NEFT procedure, specified in Paragraph 6 (ix) of these guidelines to the sending bank.

(c) The beneficiary branches would make payment to the beneficiaries within two hours of batch settlement time by crediting the specified account of the beneficiary or otherwise placing funds at the disposal of the beneficiary. For any delay, beneficiary bank is liable to pay penalty (at the rate RBI LAF Repo rate plus two percent). Payment of penal interest shall be made to customer even if no claim is lodged by the customer to that effect.

(d) The receiving bank shall maintain the record of all payment instructions received by it for a period of ten years in terms of guidelines issued by RBI under the Payment and Settlement Systems Act on preservation of information / data / record pertaining to payment system applications.

(e) Banking Ombudsmen under the RBI's Banking Ombudsman Scheme, 2006 will have jurisdiction in case the customers' complaints are not resolved within thirty days.

NEFT - Customer Service and Charges - Adherence to Procedural Guidelines and Circulars
With a view to minimizing instances of customer complaints, all participant banks (both direct as well as sub-members), are advised to ensure adherence to extant instructions as under:

Positive confirmation of credit to beneficiary account should be invariably sent for all inward transactions received by the bank. Banks originating the NEFT transactions should ensure that the positive confirmation is relayed to all remitting customers, including walk-in customers who provide their mobile number / e-mail id. Intimation of failed / returned transactions should also be brought to the notice of the remitting customer and funds credited to the account immediately / returned to the remitter at the earliest.

In case of delayed credits or delayed returns, the penal interest as applicable is paid suo-moto to the customer. Even in the case of back-dating or value-dating such delayed transactions, banks should pay the penal interest for the delayed period.

THE FOLLOWING ACTIONS NEEDS TO BE IMPLEMENTED BY THE CONCERNED BANKS OR Banking Ombudsmen under the RBI's Banking Ombudsman Scheme, 2006 WITHOUT FAIL:-

1. The Bank who is in default in our above case has failed to credit the amount of Rs. 35, 000/- for more than 14 months now needs to return the money to the beneficiary for delay with penalty. Beneficiary bank is liable to pay penalty (at the rate RBI LAF Repo rate plus two percent) TO THE BENEFICIARY

2. We request strictest and maximum possible punishment to the Bank officials whoever is found responsible for such delay and non credit of Fund Transfer amount to the beneficiary.

3. The Branch Manager and all other Top Bank Officials who are found negligent in rendering satisfactory banking services should be SUSPENDED FOREVER.

4. Our above case raises a questions mark: Are there no analytical system to check pending transactions at the banks end so that corrective necessary actions can be taken for the aggrieved customers before much delay ? What Bank officials are doing all day long ?

5. Both ICICI Bank and PNB has been found NEGLIGENT IN RENDERING SERVICES.

6. Are Banks following RBI Rules and Guidelines laid down for Fund Transfers ? In our case it has not been followed for a long time. Banks are not following Adherence to Procedural Guidelines and Circulars issued by RBI which helps in to minimizing instances of customer complaints.

WE DO HEREBY REQUEST ALL THE CONCERNED BANKS AND RBI BANKING Ombudsmen TO TAKE ALL THE CORRECTIVE STEPS TO SOLVE THE LONG PENDING ISSUES IMMEDIATELY. YOUR RESPONSE ON THIS WILL GUIDE MY FUTURE COURSE OF ACTIONS ON THE ISSUES.

On 15/03/2018 4:50 PM, Asha Kanta Sharma wrote:

Gentle Reminder...1

On[protected]:12, NEFT wrote:

Dear Team,

PFA below the settled message copy of the transaction processed from our end, the beneficiary is claiming non receipt of funds. Kindly provide the status of the same. If beneficiary name and a/c no is mismatch kindly return the funds back to the remitter.

Transaction Ref|Amount (Rs.)|Value Date|Batch Id|Sending Branch|Sender A/c Type|Sender A/c No|Sender A/c Name|Benf. Branch|Benf A/c Type|Benf. A/c No|Benf. A/c Name|Txn. Status|Originator of Remittance|Sender To Receiver Information

[protected]DC|35000.00|2017/03/24|1800|ICIC0SF0002|11|[protected]|CORE ENTRADE INDIA PVT.LTD.|PUNB0459000|---|[protected]|GUWAHATI GATEWAY ROUND TABLE CHARITY PRO|SMS/EMAIL Sent|CORE ENTRADE INDIA PVT.LTD.[protected]HOTEL BLUE STAR, 2ND FLOORA.T ROAD KAMRUP|GUWAHATI GATEWAY ROUND

Regards
khushboo
NEFT Team





-----Original Message-----
From: Asha Kanta Sharma (asha.[protected]@iball.co.in)
Date: Wednesday, March 14, 2018 02:25 PM
To: neft.[protected]@icicibank.com (neft.[protected]@icicibank.com); [protected]@pnb.co.in ([protected]@pnb.co.in); "[protected]@rbi.org.in" ([protected]@rbi.org.in)
Subject: Non Crediting of Fund Transfer via NEFT UTR No. [protected]DC Dated:[protected]


From, Guwahati Gateway Round Table Charity Project Account
Punjab National Bank A/c No. [protected]

Dear Sir/Madam,

We would like to inform you that one of our customer named CORE ENTRADE INDIA PRIVATE LIMITED had made a payment of Rs. 35, 000/- (Rupees Thirty Five Thousand Only) as on[protected] via NEFT vide UTR Reference No. [protected]DC. On carrying out reconciliation of our Bank Account we have found that the same has not been credited in our bank account. The same has been debited in the Remitter Account but till now has not been credited in out account in spite of all our banking details have been correctly used while making the fund transfer by the customer.

Therefore requesting you to kindly carry out necessary corrective steps in this regards and make immediate steps to credit the pending amount in our bank account.
--
Thanking You,
Mr. Asha Kanta Sharma
Senior Executive - Accounts & Finance
O: +[protected]

Disclaimer: This message (including any attachments) may contain confidential, proprietary, privileged and/or private information. The information is intended for the use only to whom they are addressed. If you are not the intended recipient of this message, please notify the sender immediately, and delete the message and any attachments. Any disclosure, reproduction, distribution or other use of this message or any attachments by an individual or entity other than the intended recipient is prohibited.We do not guarantee the security of any information transmitted through email and, are not liable for any interception, corruption or delays. Anyone communicating with us by email accepts the risks and consequences.

--
Thanking You,
Mr. Asha Kanta Sharma
Senior Executive - Accounts & Finance
Best IT World India Private Limited
1st Floor, LL Tower, Tarun Nagar,
G. S. Road, Guwahati 781005, Assam
L: Guwahati - Assam
O: +[protected]
W: www.iBall.co.in
Email ID: asha.[protected]@iball.co.in

--
With Best Regards,
Mr. Asha Kanta Sharma
Senior Executive: Accounts and Finance
Best IT World India Private Limited
1st Floor, LL Tower, Tarun Nagar,
GS Road, Guwahati 781005, Assam
+[protected]
+[protected]

I was supposed to get a refund of rs 5566 from myntra. The myntra refunded the amount successfully but the amount is not reflecting in my pnb account myntra gave an arn no. To track the amount. I called the pnb customer care but they don't even know what an arn no. Is and gave me an excuse that we cannot check transaction with that no. And when i asked the full form of arn customer care guy was silent. It's been 20 damn days and pnb is not responding.

Arn no.- # 75503728128019818202266.

Sir i tried to withdraw rs 3200 from a pnb atm on 20.02.2018. The amount was debited from my account. But i did not receive the cash. It's more than 55 days, but i have not received the money back in my account also. Contacted axis bank via mail & got reply that, pnb showed that transaction a successful one. After this repeated email also sent to the axis bank, but no reply. Requesting you to ask for the video footage of that day. My axis bank acc no. [protected]. The atm is just beside of this pnb branch (https://bankifsccode.com/PUNJAB_NATIONAL_BANK/WEST_BENGAL/HOWRAH_/DEULIl)